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Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Credit to cash availment

T
Author of the review
7:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This refers to my application for credit to cash amounting to 39, 000 on Nov. 27, 2019, my credit card ending in************9393, it was processed at BPI P.Tuazon Cubao, Q.C. since I do not have an account at BPI, I was instructed to wait for call from BPI Buendia Center to claim managers check, 1 week pass but I did not receive any call, so I tried to call customer hotline, and informed me that check was available last Nov. 28, 2019, however since I am work and cannot take a leave, I was able to go to BPI Buendia on December 4, 2019, but to my dismay, they make the check payable to MARIA CORAZON CRISTI B. CURIANO and not my true name MARIA CORAZON CRISTINA B. CURIANO as what is appearing in my valid ID and application for credit to cash, in short the personnel at 8th floor whoever is handling the check preparation do not have any common sense, as a result I was not able to encash the check and they made me wait for 1 hr but they cannot provide remedy and they told me to wait for call after 2 weeks if I can get the replacement check, however 1 week passed then 2 weeks passed no call was received, so I call customer service who cant be of any help and just keep on saying to wait for the call. The worst part the installment transaction was already reflected in my statement of account and I need to pay the amount due on January 2, 2020, when in fact I do not get the money amounting to 39, 000.00. I would like to complain their inefficiency and no concern to client, both the 8th floor personnel/releasing section and the customer service who take my calls. I got the direct line of the 8th floor but they hang up on me when I told them about my concern. Please respond to this letter ASAP, below are my details: Maria Corazon Cristina B. Curiano [protected]

Resolved

THIS IS NOT RESOLVED!! THEY DID NOT REPLY, ALL CUSTOMER SERVICE ARE INCOMPETENT

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  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
    1800 1888 9100
    50%
    Confidence score
    Philippines
    1800 140 390
    1800 140 390
    7%
    Confidence score
    Australia
    800 6312 0014
    800 6312 0014
    100%
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    Greece
    800 636 3007
    800 636 3007
    56%
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    Singapore
    800 0630 0017
    800 0630 0017
    UAE
    +63 28 910 000
    +63 28 910 000
    International
    +63 28 185 541
    +63 28 185 541
    Head Office
    +1 (800) 225-1202
    +1 (800) 225-1202
    United States
    +1 (800) 354-5449
    +1 (800) 354-5449
    Canada
    +44 500 894 040
    +44 500 894 040
    100%
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    United Kingdom
    +973 80 004 007
    +973 80 004 007
    100%
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    Bahrain
    +673 801 2003
    +673 801 2003
    100%
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    Brunei
    +33 800 905 585
    +33 800 905 585
    100%
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    France
    +852 800 932 634
    +852 800 932 634
    100%
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    Hong Kong
    +81 531 636 003
    +81 531 636 003
    100%
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    Japan
    +886 801 631 305
    +886 801 631 305
    100%
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    Taiwan
    +63 917 891 0000
    +63 917 891 0000
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  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
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Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category