DW Quail Golf
Reviews and Complaints

Placed an order 20 days ago and paid in full. Website says the order is still awaiting fulfillment. I call and nobody ever answers. You just get a recorded message saying they will return your call within 12 business hours. Well I have left at least 6 messages and nobody has ever returned my call. The recorded message also gives you two email addresses you can try. One of them is bogus. The emails just bounce back. I have emailed the other one probably 20 times. I did get one person to respond once but they just said they would look into it but then they disappeared and I haven't heard from them since despite many attempts. Basically this company just took my money and ran. No way to contact them. So I will be filing for a refund through my bank's purchase protection. Avoid this place.

Purchased a 3 x 12 putting may that was nothing more than a hitting mat. It is advertised as a true roll putting green and is awful. It is slow and the turf is rough and grainy. The ball wobbles and doesn't roll true. The owner was combative when I inquired about a refund. He also threatened to put bad reviews about my business which he had to research to find because I bought this mat as an individual, not as a business if I put a negative review about the product that I received.

I purchased the golf mat in November 2015, and didn't start using it until about three months ago. I am the only one who uses the mat hitting about 400 balls a week. yesterday I started to practice, and a Divot appeared in the mat. I contacted David Quail, and offered to send it back, pay the shipping and 10% restocking fee, and pay the difference for a commercial grade mat. Considering the mat is less than one year old and I had been using it for about three months for my own personal use, Mr Quail refused to honor my proposal. he started telling me I misused his product. After responding to several emails conducting myself in a polite manner Mr Quail responded with the following email: I have forwarded on to our attorney your email and photos, they insinuate no less that blackmail, do this and preserve the DuraPro name you say. Going to post a bad review are you?
I would think twice. You purchased a mat and used it for practice it was not intended to do. You did not read the listing and you has produced pictures that show that.
In 20 years I have had 2 other people who tried the same thing, Our attorneys have gotten some very large checks from them for posting false and misleading reviews.
You sir are trying to blackmail us, Your threats could cost you. I would think twice, We have the ability to trace you.
Act accordingly. You can be sure we will.

On 2/27/2016 I order product from DWQuailGolf.com. Items where to be shipped within 1 to 2 days of purchases. My credit card was charge on 02/29/2016 so I asked three simple questions. Here are all the responses.

On 2/29/2016 12:42 PM, Mr Gilmore wrote:
What is the status of my product I purchased order #448990 - Orange Whip Trainer + FREE 2 In 1 Instructional DVD Lessons With O'Leary + O'Leary 3 DVD Set. How will it be shipped and when will I receive it? When will I get a tracking number?

On 2/29/16 2:33 PM, David Quail wrote:
your order will ship in 1-2 days you ordered on the 27th.

On 2/29/2016 6:10 PM, Mr Gilmore wrote:
Mr. Quail,
You are a genius, you answer three different questions with one statement, Bravo. You must be the #1 employee, you pointed out that and I quote "your order will ship in 1-2 days you ordered on the 27th". Hummmm let's see today is the 29th and I know I only have a 6th grade education however I ordered on the 27th. Now, give me a minuet to think, the 27th to the 28th would be the 1st day, the 28th to the 29th would be the 2nd day. Seeing that you wrote back at 15:33:02 (3:33pm) you would think you would have an exact answer to one of my 3 questions I asked. However you are the Genius, please advise because I am lost.
The Ignorant Customer working his way to being an Upset Customer.

On 3/01/2016 10:35 AM, David Quail wrote:
do you want this order or not? it is on hold until I hear from you, it does not appear we can make you happy, perhaps you want to shop some other place?

On 3/1/2016 10:40 AM, Mr Gilmore wrote:
Yes, I want my order along with the information I request. You would think answering questions a customer asked would be good customer service however I could be wrong.

On 3/1/2016 10:53 AM, David Quail wrote:
i do not need grief from you, i am canceling your order and refunding your card. you can take the attitude someplace else.

I was very pleased in viewing DW Quails site that there products were American made. In researching I found their products reasonable, and after receiving them the net and mat appear of good quality, but I have only had them approx. two weeks. After receiving the mat I setup it and the net in my backyard. I was surprised and disappointed when I went out the next day and found one of the support poles broken at the coupling point, and another on the other pole slightly bent. I took pictures with my phone and sent them to the company asking them to resend the poles asap, as I do golf instruction at my home. This was on a Friday, and being in the Pacific time zone, Mr. Quail told me new poles would be sent out on Monday, 9-28-15. Everything appeared fine. When I did not receive the new poles by Saturday 10-3-15, I sent an email of my disappointment with their apparent lack of concern for my situation. I am so glad I contacted them, ( I had heard nothing on the status of my support poles), as in return response said he would contact the factory on Monday 10-5-15. He then proceeded to inform me the factory would be mailing them on Tuesday 10-6-15. So it appears they never took the time to reorder my support poles. Mr. Quail does not appear to respect his customers. In my initial email I explained that though disappointed, things happen, but appreciation could be shown by shipping the new poles expediently. Obviously this was not a concern for him. Where has customer service gone in this country? Things happen, but no matter the quality of a product, I refuse to do business with someone unconcerned about the "small guy". In searching other reviews, it appears DW Quail is successful, so my piddly order will not affect them, but unbeknownst to them my business is about to grow dramatically, and they will get none of this. DW Quail got my payment with no issue or problem, I must wait at their convenience to receive my whole order in proper condition. I would suggest you think twice about using them, as customer service on product issue could certainly be an issue.

I purchased the item "the key" from all golf training aids .com. aka D.W Quail Golf. The item was advertised improperly thus leading to my need to return it. My issue is with the return policy. 10% restocking fee and original freight charge plus return shipping cost. Due to this ridiculous policy I have decided to keep "the key" as a reminder to stay clear of this internet business. I sent an e-mail to this company registering my complaint & my desire to post a negative review. I received a voice-mail from someone at the company informing me that they do not send items out "just to be looked at" and that my negative review would be considered "blackmail" .
My position is this; paying return shipment is customary. Paying a restocking fee & original shipment cost is over the top.
With regard to the item "the key". My dsappointment is that the item is advertised as it can be worn on the wrist while hitting golf balls. The problem is the brace portion of the device extends well into the palm area of the hand thus interfering too much with the grip. Given the response from this company I would advise caution.

I ordered products on the 1/1, they charged by debit card 1/3 and never shipped product. When I contacted the company they shipped a few hours later. The advertised that the orders would process and ship within 72 hours of order. The fair credit Billing Act says it is illegal not to ship within advertised time period unless stated in terms of sale.

I purchased almost $500 in golf equipment from this company, online. After a long day out of town (Sea World), we returned home at 2AM and found a Fed Ex delivery sticker on our front door. There was, however, no package found. I called Fed Ex at that late hour to see from whom the delivery came and learned it was one of the items in my order from DW Quail golf, but that had apparently been drop-shipped from their supplier in Los Angeles. It was clear that either Fed Ex didn't actually leave the package, or someone unfortunately got their hands on it before I, and I had been victimized by theft. It happens. I sat down at almost 2:30AM and wrote an almost apologetic email to David Quail, owner of DW Quail.
I explained the situation in my email, even allowing for the possibility of re-purchasing the item that I'd suspected had been swiped, I did not necessarily insist that the item be reshipped at their cost, but did explain that Fed Ex would not be able to confirm with their driver until that Tuesday that in fact, a package had been left.

A couple days later, I did get confirmation from Fed Ex that yes, they had left a package. I let Mr. Quail know last night in an email and a voicemail that yes, a package had been left and I'd asked how we were going to deal with this situation. The email'ed response I'd received from Mr. Quail was: "were not going to ship any thing else and we are refunding you in full". I had to re-read the email...I couldn't believe the arrogance. Ok, fine. This is how he feels...he's entitled. A shame, but he's entitled. When I called to ask for confirmation that the card was, in fact, being refunded in full, I was literally hung up on. I was hung up on a few times untill finally, after my 4th call, the man said "you stole from me, f-cker". He then hung up yet again. I had to call back several times...I was looking for an emailed confirmation that my credit card would be refunded in full, and I was not going to stop calling until I'd received same. The best way I can describe my interaction with this company..which amounts to dealing with Mr. David Quail...is surreal. It's hard to fathom the Jekyll and Hyde personality that is this man. it's almost impossible to expound enough in the post the extent to which this experience was upsetting...and offensive...and just horribly wrong. It took repeated calls to this man, calls that had to deteriorate to street level exchange, to get him to send an email confirming his intent to refund my credit card. And to be indicted as thief, in no uncertain terms, after having been victimized BY a thief, is just plain inappropriate and wrong. This business markets exclusively via the internet and their rating is a "C" on the BBB. This is tantamount to " buyer beware!" My experience with this man is that he is not right...something is not right when person makes business personal. This is a loose cannon, at its truest definition. I encourage anyone who is considering purchasing from this entity to please call me first...I will do a better job of elaborating verbally than I probably am in this post, as I am extremely upset at this moment. My name is Ira and my number is: [protected]
It is incredulous to me that a businessman...allegedly...would deal with anyone the way I've been dealt with. I strongly recommend that anyone considering buying from this company be fully prepared for ANYTHING...be prepared for heartache, grief, aggravation and irrational behavior with respect to any customer service related matter. Do yourself a favor...shop elsewhere...no one needs, or deserves, what I got doing business with David Quail of DW Quail golf. Their website is dwquailgolf.com. Take my adivse...steer clear of this operation!