Dwell
Reviews and Complaints

I went to Dwell in Bristol and let me tell you, it was a great experience. The three people working there were amazing. I had a real bad time with Oak Furnitureland, so it was refreshing to be treated with respect and kindness. The staff at Dwell were super helpful and really knew their stuff. They were professional and made me feel like a valued customer. I ended up buying a beautiful sofa and I couldn't be happier. If you're looking for quality furniture and great customer service, Dwell is the place to go.

i bought a sofa from dwell and it was a big mistake. i had it for less than two years and the foam was all messed up. i called them and they said it was normal wear and tear. what a joke! they clearly don't care about making good stuff. don't waste your money on their products.

Dwell is one of my all-time favourite furniture stores. I've been shopping with them for years and they've never let me down. Their style and design are top-notch, and the prices are unbeatable. I've even used Dwell furniture in several show apartments, and it always looks amazing.

One thing I really appreciate about Dwell is their reliability. They always deliver on time, which is so important when you're trying to get a space ready for guests or clients. I've never had to worry about delays or missed deadlines with Dwell.

Overall, I highly recommend Dwell to anyone looking for stylish, affordable furniture. They're a great company with a fantastic selection of products, and I'll definitely be shopping with them for years to come.

So, I gotta say, Dwell really saved our butts. We made the mistake of buying from made.com and let me tell you, it was a disaster. The product was low quality and the delivery was a nightmare. But then we found Dwell and everything changed. The quality of their products is top-notch and the delivery was super efficient. I can't say enough good things about them.

Honestly, I'm so impressed with Dwell that I would definitely use them again. They really know what they're doing and they take care of their customers. Thank you, Dwell, for being such a lifesaver.

So, I recently got myself an office chair from Dwell. I was pretty excited to get it assembled and start using it. But, once I put it together, I realized that it was way too low for my liking. I mean, come on, who wants to sit so low that their knees are touching their chin? So, I contacted Dwell to see if I could return it and get a refund. But, to my surprise, they told me that they couldn't refund it because I had already assembled it. Like, seriously? How else was I supposed to find out that it was too low? I mean, it's not like I have x-ray vision or something.

To make matters worse, they didn't even bother to mention the seat height in their description. I mean, how hard is it to include such basic information? It's like they don't even care about their customers. I mean, I get it, mistakes happen. But, the way they handled the situation was just plain rude and unprofessional.

So, if you're thinking of buying something from Dwell, I would advise you to think twice. Trust me, you don't want to deal with their terrible customer service and lack of attention to detail. AVOID THIS COMPANY AT ALL COSTS!

I gotta say, Dwell ain't worth a single star in my book. I ordered a dining table and chairs from them a whopping 8 weeks ago and paid the full amount like they asked. They told us the chairs would take 5 weeks and the table 9. I was all excited to have it in time for Christmas and to spruce up my place with some new furniture.

But then, at the end of 7 weeks, I messaged them to ask when we could expect delivery. And guess what they said? ANOTHER 9 weeks! I asked why they hadn't told us sooner and they had no answer for me.

I mean, come on now. This is some seriously terrible service. We've asked for a full refund (and honestly, we should be getting some interest on our hard-earned money). I wouldn't order from these jokers again if you paid me.

I recently made a purchase from dwell.co.uk, a dining room table and 8 chairs to be exact. Unfortunately, one of the chairs was hardly used and yet one of the legs had come loose. I tried to fix it myself but was unable to do so. I reached out to dwell and they asked me to submit photographs of the damage. However, to my dismay, they refused to take responsibility for the issue. They even went as far as blaming me for the damage and suggesting that moisture was the culprit. Moisture in a centrally heated house? That's absolute nonsense!

I was extremely disappointed with the poor quality of the product and even more so with the customer service I received. After spending nearly 4K with them, I thought they would have at least offered a repair or some sort of goodwill gesture. Unfortunately, that was not the case. I strongly advise others to avoid dwell.co.uk and their products.

I had a really bad experience with Dwell. I ordered something and was told it would be delivered between 12:30 and 2:30. But it didn't arrive until 6:30 PM! I was so frustrated and called Dwell and Wincantin several times, but no one could give me a straight answer.

I even gave them my phone number multiple times, but Wincantin said they never received it. They also said the delivery partner couldn't find my address, but it's on the main road so that doesn't make sense. Plus, I had a previous delivery from them that went smoothly.

What really upset me was that no one called or messaged me to let me know about the delay. I wasted my entire day waiting for this delivery and had to cancel an important doctor's appointment (I'm currently 7 months pregnant).

I gave my number to both Dwell and Wincantin multiple times throughout the day, but no one ever called me back. And why do I have to deal with a third party like Wincantin when I paid my money to Dwell?

Neither company takes responsibility for anything, including the broken table I received and the fact that my phone number wasn't given to the driver. It's really frustrating and feels like harassment as a customer.

I would never recommend Dwell to anyone else after this experience. It's just not worth the hassle.