Price Busters Discount Furniture
Reviews and Complaints

Good evening MA/SIR.

In month of May, I purchased some items including Jaylen Queen Size Bed Frame on lease and it was delivered May 18th 2023, while I was sleeping on Saturday 24th June 2023, I suddenly heard a sound and I fell from the bed, by the time I checked, I saw the bed frame side broken.

Attached are the pictures of damaged bed. The Shop that delivered the Bed Frame was Price Busters Glenn Burnie[ RH ], the invoice NUMBER IS 403960, the Lease ID is [protected].

Please I need urgent solution because since Saturday, I have been sleeping on the floor.

Thanks

The 2 delivery men were not knowledgeable about how to put the chair legs together. After attempting to put them on many times and they kept falling apart he then promised to return after his last delivery for the day but never returned. Since then I have to try to tighten the legs of the chairs constantly. I have called the store but they tell me that there’s nothing they can do since it’s been delivered.This issue has been going on for months and I’d like a new one or money returned.

Let me start by stating the customer service in store is fantastic until you sign the contract or pay for your merchandise.

Once they have your money, they change!

I went to the York pa store last week, October 10, 2022. I purchased a couch "as is", a sectional and a child size bed. I was told the price of the as is couch was $199. It was picked up the following day.

The sectional and child size bed were to be delivered Saturday 10/15.

Upon arrival, The delivery drivers refused to use the door we asked them to use to ensure the furniture would fit.

They removed the door from the frame causing severe damage.

They removed the furniture from the box.

The end result was them leaving with the furniture.

I spoke with the store manager regarding the issues as they were happening.

The store manager agreed that it was best for them to leave.

Monday morning... I called the finance company to cancel the contract. Then followed up by calling Price busters to pay cash or card for the couch we picked up.

Price busters insists that I can not do this. They let me know they will be calling the finance company to ensure the couch we picked up was on financing.

I call the finance company back and they convey to me that the price Price buster gave them for the $199 couch was $429.99 !

I call back to price busters they inform me that the price on the contract is $299 plus $129/99 delivery fee.

So they lied to me but It my fault because I didn't look at the contract. I get it. What I don't get is why they are charging $129.99 for a delivery fee on merchandise I did not take possession of.

I spoke to a manager at there distribution center who played go between with the York pa store and myself. This prompts the York manager to call me back stating that I can come in an pay cash in the amount of $450 something.

Price went up again!

She then gave me the email address to herself aka "customer service" to ask for assistance.

I sent the email but since I am aware that this email goes right back to her, I know this was pointless

I wish that I could give them a zero rating. I bought a Cecil table and chairs dining set from them and paid $140 for it to be delivered to my house. I had my son-in-law assemble it for me and the shelf under the table was missing. I called the store to let them know that the piece was missing and the prompt sent me to the “Customer Service”. When the person answered and I told them about the missing piece I was told I had to email them. I sent an email to them and their solution was for me to go to their warehouse to pickup the piece or pay for them to deliver the missing piece. I contacted Progressive, the company that I used to pay for the set, and told them the situation. I said that I no longer wanted the set. They said that they would stop the payments and investigate because they couldn’t pick up the set with a missing piece. I had to contact BBB and Consumer Affairs to get the situation resolved. Then Pricebusters said that they would have to “see if“ they could get the manufacturer to deliver the piece from China to my house. Ultimately, Progressive wrote the set off and said I was no longer responsible for it because PriceBusters refused to deliver the missing piece. They are an awful business! Trash.

When I received my package the delivery men did not set up like promised when purchasing, had accidental damage to the dresser and the king bed set frame called store to tell about my problem they told me I must reach out with further problems. I’m very discouraged after spending 1600 on furniture that came like this!

Received items Friday April 15, 2022 I was at work and my boyfriend was here when delivered the items the delivery gentlemen said the had 15 more deliveries and didn’t have the time to help with the items!

I ordered from the price busters in Brooklyn

5103 Richie hwy 21225

Im just reaching out because I finally got a hold of my Sales person and I work 15 hour days as being a manger.

Still have not received my dresser. It has been almost a year

Hello, I had a delivery set on 11/26/21 both items were delivered in poor condition my sectional has paint scraps and wood showing from a hole at the bottom of the couch and ashy in many spots. My mirror is broken in two different spots found once upon opening. Not to mention four of the couch legs were messing that I had to go pick up when I paid for delivery! I also called to see why I didn't receive my Warranty agreement and the Rep told me I don't have one that wasn't discussed when I signed my papers. I asked him so can I get one he replied no because it's 5 days out how? It's 12/1/12 and y'all was closed on the 26th. I have been calling for days trying to get a warranty are you serious. Can someone address my concerns and send me the proper furniture I paid for this is insane. P.s I sent a email as well. I can be reach at Queeacha.[protected]@yahoo.com

Good afternoon,
I ordered a bunk bed to be delivered on August 9, 2021 after paying in full. I initially tried to get my refund for the delivery because I needed it sooner but I waited. However, on the 9th some pieces were missing and I was asked to call and reschedule a second time. The second person came out with the bed already constructed. They couldn't get it up the stairs and while attempting to damaged my window. When my landlord asked them to not use profanity as he cussed out his manager or Pricebusters rep he left it in the stairwell causing a major obstruction and potential fire hazard for 2 days. It took for the manager, Eric to come out a third time to have it installed and the first piece removed. I was informed that for my inconvenience and for the damages (also none of the installation ppl wore masks). To date I haven't received anything

My name is Regina Graston, I was at your location at Forestville Maryland on July 3, 2021! I saw a set I really want it, the set was gray and it just right for me. And I ask the sale person how much it was for and she said hold on let me look it up! Liking it come to find out the the day was on sale for $493.00 dallors. So all together with delivery fees, tax's it came to $800.00 dallors. Now I am confused. I said what if I don't want the delivery fees for $200.00 dallors. The sales person said no you have to pay &200.00 dallor for delivery that's the only way you could buy it, that's the store rules because we lost a lot of money and that's the delivry fee. I am not trying to be disrespectful but I am a little confused. I need a explanation! Number for the set is (SKU: U170-Light Gray)

I ordered a Sofa from Price busters on line and paid a total of $624.00 for it and I ordered it on May 11 2021 and so far, I haven't heard one word back from them at all. What is going on. I call the customer service and it's always busy day and night, and the people who work there say that they are not involved in anything related to the internet. I just want my money refunded back and I'll go to a reputable furniture store. I can't believe this, no one knows anything, sounds pretty suspicious. At this point I just want them to refund me my money back as quickly as they took out of my bank account so I can move on and never be bothered with Price busters again

Dave told us we were getting a bed, mirror and dresser set. We only received the bed and were told the price is 899.00 on the bed alone. The set is online for 1099.00. I later realized Dave did write set on our invoice. We stood there and picked out the furniture all together.

I brought a dinning room set when o got the dry put up I noticed the glass had a crack in it I immediately contact the store to tell them and they gave me hard way to go saying I should have checked it before the drivers left! I could not church it before they left the set was way to big and in big large boxes! However not getting the issue resolved with the cracked glass it got worse and now the glass has shattered completely! I was trying get then to get me another set because I know this was going happen once the glass was cracked' the managers at the location area very complicated and very very very rude! I need a replacement glass I will not stop until I get a replacement glass I can be contacted at [protected] or delores. [protected]@icloud.com

On 1 January my husband and I purchased a bedroom set for my daughter. We were told that because it was placed online that we had to wait for a phone call from Danielle to schedule delivery. To this day we have not gotten a delivery date. I have written several emails, messages, cards, and even sent a text message. With each instance we are getting the runaround and I do not understand why. The furniture was paid in full over $1000 worth.

I purchased a sofa & loveseat 7/16/20 to be delivered on 7/30/20 I paid $100.00 to have my old furniture removed on 7/28/20 I was called the nite before said there was a flood at wh. My furniture was damaged. Now the flooding was the week before, why didn't they let me know then. They said they would get me a set by following wk. Set for 8/4 middle of tropical storm, they carried in pillows in pouring rain and cushions too, half of sofa uncovered (no plastic) all wet called store to advise, manager advised it would take 2 wks to get a new set. I had to keep the set as my husband had just came home from hospital on 7/24. I had to keep it, so I had a fan blow on it until dry.