East Coast Real Estate Group
Reviews and Complaints

Thank you Regina for helping me today. You were really helpful.

I've been really happy with ECREG for the past year. They've done a great job managing my rental property.

Tom and Meg do a grate job. They've been trustworth and reliable for several years. This is a well earned review.

They are amazin to work with, their maintenence team is proactiv, And their staff is amazin. Also their pet policy is first rate.

These guys have always been quick with emails and are great at helping me find a new place to rent. They've been super helpful every step of the way. I would definitely recommend them to anyone looking for a new place to live.

The staff at East Coast Real Estate Group is dedicated to providing high quality service. They have the most helpful staff! They answered all my questions and helped me better understand their application process.

Very happy with the service at this property. The company has done much to improve the building in the 6 months that I've lived here. Quiet and much cleaner. Megan at the front desk has been very helpful answering any questions I've had.

Aaron came to assess the damage of my fence from strong winds and he was very nice and professional. He arrived promptly to resolve the issues. He had wonderful communication skills and had a very cheerful personality and was eager to help.

The hole team is awsome! We found ourselfs in an unfortunat situation where we were unexpectidly displased. East Coast went above and beyond to help us not only find another place but get it ready for us to move into quickly and with no problems. We've been dealing with them for a year now and everyone is always friendly and do everything they can to help. Just signed the new lease on the new place today and we're excited to be continuing this next chapter with them.

They take care of bussiness! Thanks ECREG. I sudenly find myself after taking care of family through this covid-19 nightmare that I need an apartment. The one I found was listed with ECREG. As I was in office the agent, Raymond who was assigned my unit was out sick, however he drove in and had Megan bring his laptop down so he can work from home. That's what I called dedication and devotion. Raymond, Rhi and Megan have been a delight to work with. I highly recomend this Management group for all your rental needs. Thank you Raymond for going the extra mile. Monte

I recently found a townhome online that I wanted to rent and scheduled a showing. I drove over an hour to see the home myself. I really liked the townhome and decided to apply with East Coast Real Estate Group LLC. I paid the application fee, pet screening fee, and a $500 deposit, which they said would go towards my move-in fees. They sent me a welcome letter that listed the fees to be paid and mentioned that I would receive a lease via email after making the $500 deposit. However, after I made the deposit, East Coast Real Estate Group LLC informed me that they wouldn't send me the lease until I paid all the move-in fees upfront. They also mentioned that I would have to wait 24 business hours to receive the lease after they took my money. I explained that I couldn't pay $3,798 without seeing a rental agreement. They refused to provide the lease as stated in the welcome letter and kept my $500 deposit without returning it. Now I have nowhere to live and I feel deceived. I want my $500 deposit back. If the ComplaintsBoard.com can't help, I will take legal action. In short, I'm now $500 poorer and without a place to live. My move-in date was supposed to be on March 31st, and I had hoped to see and sign the lease on the same day I paid the remaining fees. I will never do business with this company again.

I am never been so dissatisfied with property management services. The expenses have been ridiculously high. I would consider it a management function to be sure there is adequate heat in the winter, to not let the pipes freeze. But not only was that not done, I was charged a horrendous amount of $3,131.74 to have the pipes fixed upon freezing due to their inaction. Upon review of transactions I discovered that ECREG had been skimming the rent receipts, claiming they are for "other services", totaling $5,280.40 from the four most current leases. All income from by property is rent, whatever name or type of service you give it. And another disappointment, ECREG has retained the last tenant's security deposit even though they caused 13,000 plus of damages to my property. For the current tenant, they have been providing owners statements to me reflecting gross rent of $640, yet the actual monthly rent being collected is $815. They were fraudulently skimming $185 a month for 8 months. They also collected up front charges from this tenant of $1,194, all kept from themselves, and not disclosed to me until I terminated their services. None of this is allowed per our property management agreement. I requested the company pay me this, which they refused with bogus reasons.

I'm the owner of a townhouse located at *** Frederick, MD, and East Cost Real Estate Group is the agency managing the property. On August 16, 2022 I received an email about a refrigerator not working properly. I purchased a new refrigerator the same day and it was delivered to the resident on August 20, 2022. On September 14, 2022 I received the owner statement for the period of 08/10/22 to 09/13/22 with $302.4 (274.94 + 10%) charge related to maintenance call for the refrigerator. Surprisedly on October 12, 2022 I received the owner statement for the period of 09/14/22 to 10/11/22 with a charge of $220 (200 +10%) related to the same maintenance request on the refrigerator back in August. After contacting the agency about the $220 on October, the manager told me that they rented a mini fridge for 4 days in August to put in the townhouse for the tenant. Why charging me on October for a repair expense that occurred in August? Also, I don't understand why the agency had made the decision to rent an appliance to put in my house without informing me. The agency did not inform me that the tenant was in need of a refrigerator ASAP, neither that they were planing to rent a mini fridge. I had a backup refrigerator sitting in my garage I could have simply put it in the house. Not knowing the emergency of the situation, I decided to buy a new refrigerator to avoid any further issues down the line. In my opinion the agency did not communicate with me correctly and they overcharged me for this maintenance request. I ended up paying $524 to the agency and $992 for the new fridge.

With all the damage East Coast Real Estate Group LLC has done to my houses, my tenants, and me (owner), I have to warn anyone who is looking for property management: this company is the worst! It's just there to damage your life! A normal property management company should have the experience, skill, and knowledge on how to manage properties, but East Coast has none! They did the opposite of managing! They are just there to ruin your houses and your life. They are just a "company" who uses property management as a title to gain access to your money and your properties, and have power over your tenants, just for their own use. I will list a short version of the problems they have below:

1. Not knowing how to do property management: not knowing how to properly check a house and not giving any report to the owner when they first took over the house under their so-called management. They reported nothing to me, not even seeing a leak damage inside.

2. Not depositing money to the owner (me) for 3 months long, until I warned my tenants to stop paying them. Well, as a real estate investor like myself, not showing continuous income from 2 of my properties will create a problem when borrowing a loan from the bank.

3. Lying to me and my tenants, passing false information to both. They almost destroyed the trust I have built with my 2 decent tenants for over 4 years.

4. Signing an illegal lease agreement with one of my tenants without telling me (the owner). I did not know anything about the lease: not the rent amount, not the term of it, and my signature is not on it. That is illegal.

5. Delaying the roof fixing work for 3 months long. During this time, my house experienced another heavy storm which created more damage to the house. I had to decide to have the whole roof replaced, which cost me much more money.

I had to stop their illegal activity and ask for a refund and compensation. I will explain more in the uploaded files due to the word limitation of this page.

I'm a tenant with this LLC and I don't pay for water, it's provided by the LLC. I've been without water in my home. The first time it lasted about 2 weeks, but then it happened again about a month or two later. The second time around, it has lasted for a month and 3 weeks and is still ongoing currently. The second time around, the plumber told me it was because the pipes were frozen and they needed to warm them for the water to come back. They started warming the pipes and I was told to wait about an hour or two before the water would return. The water only came back to the kitchen, but it hasn't returned to the bathroom for a month and three weeks and currently. My landlord told me it's because it's cold in the house and it won't thaw until it warms up. Another plumber was sent out and he said the house next to ours needed fuel and the heat from there would help warm our house. He said it was an emergency, so they could come out the same day and put the fuel. I contacted the landlord a couple of days later and she told me the plumber didn't mention the fuel, but said I needed to warm my house for the water to come back. Three days later, they asked if we had water and I told the landlord that we wouldn't get it until the adjacent home had fuel, to which she said she was currently trying to find a fuel company. She didn't get back to me, so I reached out a couple of days later and she said she would put the fuel in once the new tenants moved in, which would be a week from that point. I decided to involve the health department and they called my LLC. They were told the fuel would be put in on Friday. Friday came and still no fuel to warm the house. Now it's warmer outside and the pipes still haven't thawed, but now there's water leaking from my kitchen ceiling, which is under the bathroom. I contacted the LLC.