EbonyOnline
Reviews and Complaints

IT TO MY ACCOUNT
I have been shopping with Ebonyline.com for a long time now and I have to say, this recent experience has really disappointed me. I placed an order for a wig six days ago and it hasn't even shipped yet! Now here I am stuck with an old wig for the holiday weekend. To add insult to injury, I have placed 5 orders in the past few months and I have received no reward points. When I tried to ask about them, I was treated rudely and told that the points cannot be adjusted.

I tried to speak to a supervisor, but was given the runaround and transferred to several different people. When I finally spoke with someone who claimed to be a manager, they were extremely unprofessional and continued to talk down to me throughout our conversation. After much back and forth, I finally decided to cancel my order and receive a full refund.

It is frustrating to spend your hard-earned money on a product and receive such poor customer service in return. I have been a loyal customer for years and I expected better treatment. I also want to make it known that there is no need to log in for reward points, despite what the website may say. I logged in for every order and still did not receive the points I deserved.

While I appreciate the kind offer to adjust my points, I am still upset about the lack of communication and poor service I received. I will not be using Ebonyline.com again and I will make sure to leave a review on the BBB to warn others. It is a shame to see a company with so much potential treat their customers so poorly.

t an additional cost. It's unfortunate that you never received the package, but we're unable to assist with filing a claim as you did not follow our shipping policy. The carrier delivered the package to the address you provided and without a signature, we cannot file a claim.

I understand that you're upset about losing money, and I apologize for any inconvenience this has caused. However, it's important for customers to read and agree to our policies before placing orders. This includes selecting the proper shipping method and adding a signature if necessary.

We will file a claim for the order as a courtesy, but please be aware that it may be rejected by the carrier due to the delivery status. All claims and investigations can take up to 10-14 business days to process. We recommend following up after that time has passed.

Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.