eCampus.com’s earns a 2.5-star rating from 24 reviews, showing that the majority of students and book buyers are somewhat satisfied with purchases and service.
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Fake usps tracking number!
To all who have received a confirmation email with a usps tracking number that there was no record of on the uspswebsite: if you still have the number you should go to the usps website and fill out the contact us form and ask them to see what your number really is. I was told that mine was a receipt number and not a tracking number. It is generated when...
Read full review of eCampus.com and 1 commentThis company sucks!
I ordered a college textbook a month ahead of time and guess what I never got it. I contacted ecampus and they promised by email to send me a new book by the end of this past week. Today is 9/29/2007. I never got the book and then when I called I was run around and lied to. Let alone I also was laughed at. No one seem to care that I needed this book and trusted them to get it to me. I asked to speak to a supervisor and he was not concerned either. I have failed the class and have to retake it costing e money. If you are smart do not order from them because you will get the same treatment. They lie and then wait to refund your money. I asked for refund and I was told I had to wait. They did not wait to get my payment. So If you are a struggling college student, Take heed because this company sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Misleading website and terrible service!
I ordered books from ecampus at the start of September 07. The website did not show that any of the books I ordered were not available and I picked standard shipping to receive the free shipping advertised. There were to be 2 shipments - 1 with only 1 book and 1 with 4 books.
I received the 1 book shipment but when I checked on the status of the other shipment it showed that one of the books was not in stock and therefore the 3 books with it would not ship until the 4th book became available. I have emailed them 3 times and only receive a "canned" response that the book is not available at this time but should ship shortly.
I ordered from the website as the 5 books I ordered totaled about $78.00 while other sites I went on the total came to about $120.00.
The website is no bargain - only headaches.
On May 11th, 2009ecampus.com received my textbooks, which they agreed to purchased. On September 16th, 2009I received a check from ecampus.com for these books. It required long time to receive this expedited service.
I placed an order for over a week ago and has been checking the order status frequently. Until now, the status is still "order processing." I contacted the seller twice already, but haven't heard anything from them. I contacted ecampus customer service and also got a canned email telling me how I can check the status of my order. eCampus is a terrible place to buy textbooks from, and their customer service is awful. Don't make the same mistake that I did.
Books never received!
I ordered a book from ecampus.com on 1/22. I picked standard shipping which according to their site states that it takes 3-7 business days. I emailed them on 2/6 to let them know that I still had not received the book. They responded a day later telling me that it takes 13-14 days even though it their site clearly states otherwise. I responded on 2/8 to ask them for a refund which I still have not received. It is now 2/13 and I still don't have my book or my money. I had no choice but to call my credit card company and file a complaint. This is the first complaint that I have ever filed with a credit card company. Stay far away from this site if you don't want to get scammed!
The complaint has been investigated and resolved to the customer’s satisfaction.
eCampus.com Reviews 0
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Yes, eCampus is a legitimate online bookstore specializing in textbooks and educational materials.
eCampus uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
eCampus sells authentic textbooks in various conditions, including new, used, and digital formats. The condition of the books should be clearly stated in the product description.
The eCampus website uses encryption and secure payment processing technology to protect user data during online transactions.
eCampus offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
Prices at eCampus may vary, but they generally aim to be competitive within the textbook market. It's always wise to compare prices from multiple retailers.
eCampus offers a return policy for eligible items. Be sure to review the terms and conditions for more information.
eCampus is a reputable online retailer, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.
eCampus was founded in 1999 and has since grown into a well-established online textbook retailer.
When researching eCampus, read multiple reviews from different sources to get a well-rounded understanding of the company.
eCampus may offer occasional promotions, discounts, or loyalty programs. Check their website or sign up for their newsletter for the latest information.
eCampus offers shipping options and a return policy for online orders. Be sure to review their terms and conditions for more information.
The eCampus mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
eCampus aims to provide transparent pricing, but always review the final price, taxes, and shipping fees before completing a purchase.
eCampus primarily focuses on textbooks, but they may also offer other educational materials and resources.
Authentic textbooks purchased from eCampus should include the original packaging, and the condition should match the product description provided on the website.
eCampus may offer price-matching guarantees or promotions. Check their website or contact customer service for more information.
eCampus offers a textbook buyback program, but eligibility and buyback rates depend on the book's condition and demand.
Overview of eCampus.com complaint handling
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eCampus.com Contacts
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eCampus.com emailseservice@ecampus.com100%Confidence score: 100%Supportaccess@ecampus.com99%Confidence score: 99%buybacks@ecampus.com98%Confidence score: 98%aob_support@ecampus.com96%Confidence score: 96%supportmmontgomery@ecampus.com95%Confidence score: 95%
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eCampus.com address2373 Palumbo Dr., Lexington, Kentucky, 40509-1047, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all eCampus.com contacts
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I ordered 2 books from e-campus they didn't have the 1 book so I cancelled my order they sent both books after I cancelled I returned the books with their return label on them they insisted they never received my books. I WILL NEVER USE E-CAMPUS AGAIN this is my sons first year of college he is going for Physical Therapy
E-campus is terrible. I ordered a book from them and they said they ran out of stock. They oversold their used stock and they didn't even notify me. I later checked the status and called and that's when I found out. I also ordered another book on the same ordered and instead I received the wrong book today with the wrong tracking number on the order. Basically they swapped two orders and the best they could tell me was that I have to send the book they sent me by mistake to get my refund. What a big hassle. The 10-20 dollars in savings isn't worth the headache. I would never recommend E-campus to anyone.
Sorry, I feel for you. We had the same situation if you need help call the Better Business Bureau at [protected] , [protected] or email your complaint go to this website at www.ky.bbb.org. They are very efficient. Good Luck.