Ecobank
Reviews and Complaints

To whom it may concern.

I have received a notification that my case has been resolved ( Below in Blue )

Dear Valued Customer,

We are pleased to inform you that your case ID CAS-7085143-V9H1M9 raised on 2/22/2024 8:47 AM has been resolved.

I however, have not received a refund to my account and thus am confused as to how my case has been resolved!

As a result, I am providing information as has been suggested. ( Below in Blue )

However, please let us know if your complaint has been resolved to your satisfaction.

If not, for further assistance, please provide us with the following information:

• Your full account number; [protected]

• The first six and last four digits of your card number:

• Transaction amount: 142 887.00 XOF

• Transaction reference: 901NPVR2334800JZ

• Transaction date; 14 December 2023 ( transaction time 09:55:43 )

• Your telephone number (preceded by the country code). +[protected]

I await your response.

On two occasions I got a "wrong password" error message at login. I have never attempted a wrong password as I have it saved on the browser. Even then it is an easy password. The reset password function doesn't work. I was asked to sign forms and send them by email. Even then it took them 2 weeks to resolve the issue. I am a platinum member and you would think some quality of service comes with subscribing to that membership. almost 3 weeks after the resolution of the problem. It happened again and while I understand it's the festive season, I thought someone would be delegated to take care of customer complaints/issues during the season. I have never been this frustrated with a bank like I have been with ECOBANK. Your net promotor score with me is a complete thumbs down. I bank with UNFCU and to change a password is a piece of cake. besides, the UNFCU system does not choose when to give you access or to revoke it.

on the 03/06/2022 at around 11:12am whiles paying for an air ticket at Arike Air

at their office at the Melitta plaza, my account was debited but the transaction was declined, the amount debited from my account was 74,801:00 (seventy four thousand eight hundred and one naira. I have logged two complaints with the bank and I'm yet to get my money back.

Hello, i opened an account with your bank. Even, ade deposit. Its been twoweeks now. They said my account is still unergoingmaintenace. Please i need the account set today. The account number is [protected] and account name is Ebipade Dennis Ogbogbo

ecobank filial in the suburbs of Kipe Conakry is always always busy, to make a deposits or withdrawal you need to spend average of 2 - 4HOURS on waiting for my time. today I entered on 2 P.M. and left on 6 P.M. like my time has no value, but moreover like nobody from the bank team even consider it ( even no water to offer). I think that it is a time that they enlarge the client service by adding more cashiers...

Hello

I am an account holder at Ecobank Ghana knust branch.

My account details are as follows;

Name Dr Bhavana Singh
Account Number: [protected] (Current account)

My account has been debited fir a transaction I did not authorize of an amount GHC505.37. I did not make this transaction and shall be grateful if my account is credited with the same amount.

Best Regards

Dr Bhavana Singh
PHONE NUMBER 00233-[protected]

Please Hepl resove this issue i cant send money from my account via Rapid Transfer, Ecobank Guinee Conakry .
toute la procedure se deroule bien mais can je confirm le transfer sa me donne l'erreure suivant "Transaction Posting Error"
Aidez moi Urgent.

My account is fully paid for but never delivered to me.
One staff in hospital after shooting. name ANGEL MADA New manager will not talk to me. she has sent me lies and fake photo.
Is she a thief.

Gladys Carlin
email robin.[protected]@yahoo.co.nzi

I Musa Isa with EcoBank Account [protected] and phone Number [protected], a debit of #2000 occurs on my account trying to withdraw from Union bank ATM machine in Gombe on 29/1/2019. Since then, the money debited was not credited in to my account. I want to you to look in to it. Thank you for your service. I'm looking forward to seeing. Yours Musa Isa

I am a customer who has been with your institution about 8 years, I do not think I deserve to be treated such by forging my card to be used at a Point of Sale. I have never been to France. For my card, information to be use at a Point Of Sales means it was a combination of hardware and software built to carry out business operations. I am a Liberian working in Somalia and trusted Ecobank Liberia Limited so much to save back home so it beats my imagination for 2402.19 USD to be taken without further authorization from my account.

I am really counting on your group board to help since Ecobank Liberia Limited has refused to update me on the status of the ongoing investigation. I have a case number but due to poor customer service at the institution, no one has reached out to me. Feedback is very vital for business to engage in with its customers. I have exchanged several email with agents from the institution and no one seems to response to my plight. Association of African Central Banks since Ecobank refused to respond. I am also reaching out to your group head office. I am very disappointed how such a bank would treat customer.

resolution statement
have recive letter from you and want ask for it. ecobank africa
to [protected]@yahoo.com jan 31 at 10:19 pm
ecobank benin, w. africa
( international payment center )
benin republic.

attention:sir hany wakel,

sequel to the directives received from (united nation head office )to
transfer the sum of $10.5 million to you via our online banking system.

online banking also known as internet banking, e-banking, or virtual
banking, is an electronic payment system that enables customers of a
bank or other financial institution to conduct a range of financial
transactions through the financial institution's website.

you are hereby required to send the following data below, to enable us
finalize the transfer process of your funds .

your full names
home/office address
zip code
mobile telephone number and fax
company name
position
age
marital status
next of kin name & address
scan copy of your valid identity (eg) international passport or
driver's license is acceptable.

upon the receipt of these info, we shall upgrade our system database
with your current info, because the fund was deposited in an escrow
account in your name.upon the receipt of the above listed info, we
shall communicated to you the transfer details.

thanks for banking with us! your satisfaction is our priori

mr.stanley johnson.
reply
n 14 hrs 47 mins ago by hany ibrahim 0 votes
@hany ibrahim your full names hany abdelhamed ibrahem taha elwakil
home/office address 17 ommara hegazy st . tanta . egypy
zip code 012345
mobile telephone number and fax [protected]
company name a.u.f
position owner
age 43
marital status married with 2 kids
next of kin name & address saif elden hany abdelhamed ibrahem taha elwakil...the same address
scan copy of your valid identity (eg) international passport or
driver's license is acceptable.your full names
home/office address
zip code
mobile telephone number and fax
company name
position
age
marital status
next of kin name & address
scan copy of your valid identity (eg) international passport or
driver's license is acceptable.
reply
n 14 hrs 41 mins ago by hany ibrahim 0 votes
@hany ibrahim i cant attach my passport
iloos over3000$ to get this money but no thing i hope you help me to take my money
thankyou

Resolution statement
have recive letter from you and want ask for it. ECOBANK AFRICA
To [protected]@yahoo.com Jan 31 at 10:19 PM
Ecobank Benin, W. Africa
(International Payment Center)
Benin Republic.

Attention:Sir Hany Wakel,

Sequel to the directives received from (United Nation Head Office) to transfer the sum of $10.5 Million to you via our Online Banking System.

Online banking also known as internet banking, e-banking, or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.

You are hereby required to send the following data below, to enable us finalize the transfer process of your funds.

Your full names
Home/Office Address
Zip Code
Mobile TelePhone Number and Fax
Company Name
Position
Age
Marital Status
Next of Kin Name & Address
Scan copy of your valid identity (eg) International Passport or
Driver's License is acceptable.

Upon the receipt of these info, we shall upgrade our system database with your current info, because the fund was deposited in an escrow account in your name. Upon the receipt of the above listed info, we shall communicated to you the transfer details.

Thanks for banking with us! Your satisfaction is our priori

Mr. Stanley Johnson.

in 4/10/2017 that i compllained that i have check from the bank 1.5 million $ and winning approval ;he tell me we eco bank plc njgirea and aall you have with us victime scame only, 500.000 $ post if on your site then tell me you wrll take ceck from oman becousethis under united nation and you can this from oman no problem 'then nothing please iwant my check 1.5.million $ from eco bank du mali //and my compensation from eco bank intl plc 500000$ since 2012 victam scam with united natio .this ecobank plc here on this sit
ECO Bank / ecowas/ united nations scam victims compensation 2012 edition

Sc
scam victims compensation
on Apr 7, 2012
2012 SCAM VICTIMS COMPENSATIONS PAYMENTS. YOUR REF/PAYMENTS CODE: ECB/06654 FOR $500, 000 USD ONLY. This is to bring to your notice that our bank (ECOBANK INTL. PLC) is delegated by the ECOWAS/UNITED NATIONS in Central Bank to pay victims of scam $500, 000 (Five Hundred Thousand Dollars Only). For verification you are to view the following link. http://www.un.org/News/Press/docs/2003/ik344.doc.htm You are to send the following informations for remittance. Your Name.___________________________ Address.___________________________ Phone .___________________________ Amount...
2 commentsNigeria Government & Police
and eco bank du mali no replay from 4/102017
please tell me what can i do
hany elwakil

hello...
this message from 2 hours on eco bank faece book site by employee.

// Hello Hanny, Thank you for contacting Ecobank. We wish to inform you that the email below is fraudulent and was not sent by Ecobank. We kindly advise you to exercise caution in your dealings regarding mails and persons posing as Ecobank employees. Thank you.//
...and sorry this last message from eco bank as a repley here with you...

VICTIMS COMPENSATIONS PAYMENTS

نص الرسالة
ECO Bank / ecowas/ united nations scam victims compensation 2012 edition

Sc
scam victims compensationon Apr 7, 2012
2012 SCAM VICTIMS COMPENSATIONS PAYMENTS. YOUR REF/PAYMENTS CODE: ECB/06654 FOR $500, 000 USD ONLY. This is to bring to your notice that our bank (ECOBANK INTL. PLC) is delegated by the ECOWAS/UNITED NATIONS in Central Bank to pay victims of scam $500, 000 (Five Hundred Thousand Dollars Only). For verification you are to view the following link. http://www.un.org/News/Press/docs/2003/ik344.doc.htm You are to send the following informations for remittance. Your Name./_hany abdelhamd ibrahem taha elwakil ____________________ Address. 17 ommara hegazy st.from elhelw st.tanta .egypt _______________________Phone .[protected]___________________________ Amount..500.000 usd only.
2 commentsNigeria https://www.complaintsboard.com/bycategory/government-police.html

i send to you and the bank many message for help
pleas reply can or cant yes or no .
please give me information.
please tell me when receive or not receive and haw ? just . will send the check and certificate copy. my be not receive.
thank you for your help& fast reply asap please
hany
sorry // every day when i wiating the solve ifound the same message you send
please this every thing with me if you want any exact thing tell me if not
please answerto me you can solve it or no
thank you

Sequel to the directives received from (United Nation Head Office )to
transfer the sum of $10.5 Million to you via our Online Banking System.
TILL Jan 31 /2017 I received many message all to get me my money and all are ascame and ilossed over 3000$ in it
Till now cant receive my money I dont know what I do to get my money pls if you can help me to get it and when receive it prommise give part of money to whome helpe to get it
thankyou
hany wakil

In September this year I was introduced to Mr. Ricardo Garrido, a "so-called" liaison from ECOBANK with whom I made a transaction to obtain a loan. For three months I sent an estimate overall amount of over 2000 dollars and the last transaction somehow was not received, or so he claims. I never got the loan and lost the money I sent. I was so gullible to believe it was possible to operate with an overseas bank. I keep a copy of all e-mails sent over this period of time, and would like to call on these people to the proper authorities. I worry because of identity theft given that he requested a scanned copy of my ID

An online offshore account was set up for me, Jack B. DeBusk, 0n Tuesday, August 14, 2012.Account #:[protected].I can log into the account, but am not allowed to screen for transfer of funds.I do not understand.I have used proper log in information given me by your bank, but cannot access my funds.Why is this? My email address is and would like to hear from you ASAP.I tried to attach a image of my drivers license(CDL D120356101035), Maryland CDL.but would not accept the format.I then changed the IMG on license format, to PNG and still would not accept it.Would you get back to me on this please, about the log in to bank, I may need to set up a user name with email address and a password for this, for I don't remember doing it.I have log ins for account but cannot get to the transfer of funds either, using email address provided above to contact me, without the http://.Thank you so very much my friend