Bank Alfalah
Reviews and Complaints

I recently had a disappointing experience with Bank Alfalah's customer service. Despite my efforts to resolve issues through email and WhatsApp chat, I found the responses unhelpful and the overall service lacking. The suggestion to visit a branch in person after failed online attempts left me frustrated and questioning the convenience of using the bank's services. If this is indicative of the overall service quality, it raises concerns about the bank's customer-centric approach.

Very questionable banking practices. I do not trust this bank. I regret ever opening bank account with them and do remittance. Please go somewhere else.

I need to lodge complaint against your banker Mr. Ali Munawar (premier bank manager at Abbottabad main Manshera road branch) for unethical banking practices and fraud along with conspiracy. Mr. Munawar conspired with Mr. Yasar Khan and took my signatures to open bank account in June 2022. He didn't open the account until months later without my presence or permission. He conspired with Mr. Yasar Khan who is my ex-husband to commit fraud and drain my account of approximately 2.35 crore rupees equivalent to 80 thousand dollars. He prevented me from logging into my account, prevented me from getting my bank statements and conspired with Mr. Yasar Khan to withdraw approximately 2.35 crore without my consent leaving only 388 rupees or $1.32.

PK55ALFH0744001008847489 saeda newaz is a scammer .Chinese leader app funds transfer this account used.on 11 April 2024 I transfer 20000 pkr through mcb account [protected].but she is not return my money.please take a legal action against him and return my and other people return.his account must be freeaz.and no international transfer allowed

My Name : SHABBIR AHMAD SHEIKH,,,,,,,,,,,,,,I have roshan digital account with your bank,,,,,,,,,,,,CNIC - [protected],,,,,,,,,,,living in saudi arabia,,,,,,,,,,,,I had made two transactions of Rs 47 lacs AND 47 lacs on 28 dec ( both bank receipts attached ), 1st transaction at 3:54 pm and second at 3:57 pm ,,,,,,,,,,,,but yesterday on 29/Dec, i received only Rs 47 lacs ,,, second 47 lacs still not received yet in my RDA account ,,,,,,Please need your help ,,,,,,,,,,,,can you check please ,,,,,,thanks

Dear sir,

I'm user of your credit card since 7 years almost and pay bills etc on time, my issue is that, someday before I purchased mobile packages using my orbits but unfortunately I did not get package and my orbits were deducted, I lodged complaint to your helpline 021-[protected], they advised me to wait for some time but till today my matter is under pending , kindly resolve it as soon as possible.

Suhail Rasheed

Credit Card number. [protected]

CNIC. [protected]

I came to Pakistan in February 2022 and meet the guy call Rehan Ahmad Bank Alfalah Relationship Manager regarding the amount of money that been stuck in my bank account he took all the required documents from me to process it and said it will done soon after that have came back UK and been calling him messaging them but no answer I went Pakistan again this year in January and speak then got the same answer that it will be done in few day but until now nothing had been done and your staff doesn’t even bother to answer my calls or messages what kind of service are you guys providing it’s small simple issue I don’t understand why your bank can’t solve it when all the others bank have solve it and have returned my money by doin this you guys are showing that we can’t trust you people with our money because you people can do anything

I want to mention that Alfalah bank used to be a good one but now it is the worst bank in Pakistan.

They just keep in closing your accounts, cards, and one advice from one employee was that please do not keep money in the account.

I do not know what services such a bank will provide. I had 3 accounts and all are closed due to their new CDD service and there is no balance in account.

Brilliant 🤩 work by Alfalah

Hats off to the bank administration

Moreover whatever application is made for the banks, they ask for Pakistani number and if I am overseas, it becomes difficult to operate. Though it is called digital app for international use.

Dear Sir,

Today i check my alfa app for bill payment of electricity and in alfa app showing bill unpaid of month of August but i already paid bill of August at 23 August through easypaisa app, i don't know why alfa app showing unpaid, i paid this bill i think this will be Month of September but later i checked my easypaisa app the previous month bill i already paid..

I attached evidence of bill receipt of easypaisa app and alfa app

Please refund my payment

I shall be very thankful to you for this act of kindness.

Regards:

Muhammad Tahir

[protected]

I came across a Instagram page which had large number of following and seemed to be authentic they took my order and told me to forward funds 116,500 PKR to a bank account in Bank Alfalah and after that they blocked me.

Banking details:

Bank Alfalah

[protected]

Ali Shan

Instagram Page:

https://instagram.com/smartcellzoneofficial?igshid=MzRlODBiNWFlZA==

WhatsApp Number:

+[protected]

I request action should be taken against the same and refund of the amount I paid.

Regards,

Shahbaz Khan

shahbaz.[protected]@gmail.com

+[protected]

Islamabad

Dear alfalah team.

I am a user of credit card service, and using this facility from the last 8 months approximately,

I never focus on my bills which you send to me and I pay regularly on the due date.

But today I saw the statements of the last 2 months and I noticed there are so many charges which you add in my bill.

Can you please tell me what this is ?

In this month there is more than 5000 pkr charged by you as service charge., and last month, there is a bill of 3049 which was added two times.

Please explain to me about these two figures.

currently i am in china and my CC is in use of my wife. so please call me or contact me at email

Regards.

Waqas amin

New number for contact

[protected]

AOA

MY name is Dr.M.Farrukh iqbal

i want to unsubscribe my cell number on my Alfalah wallet account..

I called alomost 8..9 times to your help line [protected],but they are not doing my process and informed me everone with different reason and i think non of them is authentic..

one saying that data is not shown ...other say there is bank record issue...one said record show ho rha ha but abi ni ho saqta...other said 1 hour bd call kejiya ga...other said abi apk num py sms ni ay ga etc.

Very poor response from your helpline..

It was urgent to unsubscibe my cell number..

Kindly help me and contact me regarding my complaint.

Salam

I called up the call center yesterday May 24th, @ 18.05 to get guidelines for making payment which I did on my credit card while my stay in Canada. My request is to kindly listen to the call recording where the guy (don't remember his name) did all his best to press all wrong buttons finally making me really angry. I did say some nasty words, guess served him right as he kept taking me in circles, denying that there was no amount reflected against my credit card. His checky behavior was enough for me to finally tell him off that I will put up his complaint and I hung up.

Later on for almost half an hour he kept calling me from some landline number and I finally picked up his call. Again he kept taking me in circles and I told him to not bother me anymore as I have the call data which I can easily show as being harassed. My issue is that I need the statement to be delivered at my residence whereby I can make a cheque and drop it off in the box, as I have received a SMS stating the amount of payment made by me. Kindly deliver the statement at my registered address and look into how these call center guys are misbehaving with the general public.

Thank you

AoA Sir Ma Pachy 10 din sy Masalsal Alfah ki help line py cl kr ra ho or Sargodha Alfah branch khyam Chock ky chakar laga ra ho Mara ak problem ha Account ma Wo in sy hal nahi ho pa ra yah to ma apna account ksii or bank ma banwa lata ho yah kindly mara masla ko hal kea jae Ma ATM sy pasy nikalnay jao To Rejected By Host ka option a jata ha paymnet ni niklti agar Alfah App sy payment tranfer kro to Your Card has expired ka option a jata ha ma to tang a gya ho cls kr kr or ja ja kr brnach ma plzzz solve my problem otherwise i Change my Account in anyother Bank

Reference: [protected]

I need to lodge complaint against your banker Mr. Ali Munawar (premier bank manager at Abbottabad main Manshera road branch) for unethical banking practices and fraud along with conspiracy. Mr. Munawar conspired with Mr. Yasar Khan and took my signatures to open bank account in June 2022 when I was visiting Pakistan. I wanted to open individual account and he informed me after consulting Mr. Yasar that sorry we can’t open individual account for you even though I qualified fully. I gave him my NICOP and emailed him my income source and even despite that he told me he couldn’t open individual bank account. He then went on to tell me it must be joint account with your husband if you want to open bank account. I gave him 10 thousand rupees and he said joint account will be open next day but it didn’t. He didn't open the account until months later without my presence or permission. He didnt call me to verify if I was still married to Yasar Khan if I was dead or alive. He conspired with Mr. Yasar Khan who is my ex-husband to commit fraud and drain my account of approximately 1.5crore rupees equivalent to 80 thousand dollars. He prevented me from logging into my account, prevented me from getting my bank statements and conspired with Mr. Yasar Khan to withdraw 1.5 crore leaving only 388 rupees or $1.43. I will be filing police report FIR against your employee. Your employee made sure that I couldn’t get the OTP to log in. He also removed me from getting bank statements through email after the first bank statement. I was kept in dark about the transactions that he assisted Mr Yasar Khan with and likely received a share. He also failed to make sure for any withdrawals my signature must be required. Mr. Ali Munawar who is equally responsible for financial damages I have suffered and I will also be lodging complaint against your emplovee and your bank for fraud and active participation in this crime to vaziraazam portal. Your employee had my email address because I had emailed him my income. He had my phone number. He could have easily contacted me about this. If opening account required both signatures then how come your employee set up the account so Yasar Khan could withdraw money. How come he removed me from receiving OTP in my email and how come I didn’t receive any bank statements. As a women I suffered greatly financially due to unethical behavior as well as fraudulent behavior of your employee. I wasn’t given check book neither a debit card. Mr. Ali Munawar made sure that only Yasar Khan would receive check book and debit card even through he was very well aware that I was the one depositing into the account from overseas. As overseas Pakistani I am extremely disappointed that people of my own country committed fraud against me. I would like resolution of this matter ASAP or else I will get a judgement from US court against your financial institution. I have already notified US embassy in Islamabad about this fraud.

Assalamu alaikum sir janab Mera alfalah wallet account hai maine apne sada pay ke account se alfalah wallet account mein paise transfer karne the galti se alfalah ke settlement account mein paise transfer honge Hain Jo account Maine upar mention Kiya hai sar vah ab kis Tarah se return mujhe mil sakte hain jab ke Maine alfalah helpline per bhi call ki Thi aur sada pack ki helpline per bhi call ki Thi aur unhone mujhe yah kaha hai ki aap alfalah bank se rapata Karen yah sar hua kya 31 March 2023 12 bajkar 29 30 minut ka hai sar please Meri bahan bhai Karen amount 23000

My name is Sumreen kanwal I am your costmor personal loan I never pay my instalments from one year because of financial crisis your employee Waqas butt aproch me I told him I will pay monthly because I am single mother I am not able to pay in one go but he treated me personally I have his message he threatening me about my religion and his ngo in Afghanistan if I will not pay in one go and he not achieve his target he will kidnp me and do all I am not able to tolerate all these kind of things I am agreed to pay you monthly but why he is so perneol with me and send me threatening message

میں گذری سات مہینوں سے،آپ کے بینک الفلاح کے (ضلع قمبر شہداد کوٹ) کے برانچ کے چکر کاٹ رہا ہوں وہ بھی ایک معمولی سا اکاونٹ کلوانے کے لیے، پر مجھے افسوس کے ساتھ یے کہنا پڑ رہا ہے کے، انتہائی غیر زمیدار اور بیہودہ قسم کے لوگ آپ کے ساتھ کام کر رہے ہیں، جنہیں کسے کے ٹائیم اور اس کے فائنینشل کنڈیشن کا کوئی احساس نہیں، کی اگلا بندا کہاں سے اور کتنا فیول خرچ کر کے آیا ہے، براہ کرم اس پے غور کریں تاکی کسے اور کو یے مسلا درپیش نا ہو، اور نا ہے آپ کے معیار کو کچھ نقصان ہو

Best regard

Sadam hussain

Contact No: [protected]

I applied for IGI insurance policy and then I asked your representative that I don't want to continue. She said OK once file comes I'll let you know. When the file came I received it your representative took my signatures and said now your case is confirmed. I said but I asked you ti cancel she said don't do this or else you'll get 22000 out of your original amount 50000 because Grace days have been over. I came to home and mailed IGI insurance that from which day grace days start they said grace days start from the day you receive your file then I came back to bank and asked your representative she said she didn't know about from which day grace days start so I asked her to cancel my policy. She made me write an application in front of her and attach it with my original file and send to the head office within grace days. After that she said I'll get my money in 1.5 to 2 months. I repeatedly asked her about my money but everytime I received the answer negatively that my money is not being approved. I complained in your head offices, IGI insurance office. I talked to lots and lots of representatives but no one responded in a right way. Everyone lingered me on. Now its been 8 months that I didn't get my money. This is none of my business that your manager or any other authority has resigned or not available. I should have been returned my money. I'm just asking how will I get it back and when. Kindly note this non serious and unprofessional behavior of your employees. I hope you'll look forward to my complain and will not disappoint me as your other staff members did!

Account No : [protected]

( Branch Code 0204 )

Hello Bank Alfalfa Team Members this is a Serious Compliant , On 13th January we created an account There was some problem with it and we had to close that account Now we are trying to open the account again But it is showing on the screen ( This Account already Opened in Same product ) Check my issue And Open my New Business Account Alfalfa Kameyab Karobar thank you

Alfa mall or Bank Alfalah Zero percentage scam on products

I book a phone vivo v25 on 24 January by call they ask me they will charge me 109000 rupees with zero percent or sood free i booked the product and they deduct the amount also tell me if u cancel the SBS u will charge 1000 or 1% which one is higher i have to gift to someone on second day they confirmed my adress so on 26 and 27 i call for product delivery they said we will deliver u after 20 days and u also had to pay the bill

Which is disappointing moment for me that i didn’t recive the product but i had to pay for it I also disappointed with service of Alfalah bank so i call for cancellation so i been told by help line that u will be charged 6500 rupees for cancellation i just book 3 days i never received the product why i cahrge 6500 sood

Please investigate this matter i will not pay a peny unless i pay 1090 rupees which i been told

Otherwise i will close my business account pay all ur credit card dues and give it back to u

And say good bye for ever

Is this how u treat a businessman which has long relationship with ur bank

[EF2301274262]

#statebank

State Bank of Pakistan

Bank Alfalah

Voice Of Customer Pakistan

Dear Bank,

I faced an issue of TDR encashment, i booked a TDR (amounting 107000 rupees) in April 2022 for a year and due to some personal need I applied for premature encashment on 3rd January 2023. But till now i did not receive my principal amount back in my RDA account. Though i raised many complaints and many time your people spoke with me but nothing has been done for the solution of my problem. Please do the needful as it is almost a month without any update from your side.

Failed TDR No. MM2210400098 (Amounting 107000 rupees)

Date of encashment: 3/01/2023

Complaint Raising: 4/01/2023.

Status: Failed

Regards

Muqaddas Ali -UAE [protected])