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Berkshire Bank
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5.0 1 Complaint
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Berkshire Bank Complaints 1

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Berkshire Bank After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return

After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return it. We closed out our mortgage on December 20 and on January 1st the bank took money for the now non-existent mortgage out of our bank account. Despite a multitude of emails, phone calls, and submitting paperwork, the bank has yet to return the money. My last two phone calls were on February 11th and February 18th and both times there was no one available to help me with the issue. Both times I asked for a return call and confirmation that the refund check was in the mail and still nothing has been resolved and no one has reached out.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Is Berkshire Bank Legit?

Berkshire Bank earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Berkshire Bank stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Berkshire Bank's reputation as a trustworthy leader in their field. Customers can rely on Berkshire Bank's services, assured they're dealing with a highly reputable and fully legitimate company.
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Overview of Berkshire Bank complaint handling

Berkshire Bank reviews first appeared on Complaints Board on May 14, 2023. The latest review After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return was posted on May 14, 2023. The latest complaint After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return was resolved on May 14, 2023. Berkshire Bank has an average consumer rating of 5 stars from 1 reviews. Berkshire Bank has resolved 1 complaints.
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  1. Berkshire Bank Contacts

  2. Berkshire Bank phone numbers
    +1 (800) 773-5601
    +1 (800) 773-5601
    +1 (302) 437-5320
    +1 (302) 437-5320
    +1 (413) 236-3730
    +1 (413) 236-3730
    Relationship Manager
    +1 (413) 564-6204
    +1 (413) 564-6204
    Relationship Manager
    +1 (518) 729-1448
    +1 (518) 729-1448
    Senior Vice President
    +1 (413) 564-6382
    +1 (413) 564-6382
    Vp Relationship Manager
    +1 (508) 797-6950
    +1 (508) 797-6950
    Portfolio Administrator
    More phone numbers
  3. Berkshire Bank emails
  4. Berkshire Bank address
    66 West St., Pittsfield, Massachusetts, 01201-5861, United States
  5. Berkshire Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024
  7. View all Berkshire Bank contacts

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