CB Banks Bank Alfalah Urgent concern regarding misleading practices by alflah team

Bank Alfalah review: Urgent concern regarding misleading practices by alflah team

Shaheen Malik of US

Jan 03, 2025 8:03 am EST

Verified customer

Featured review

I am writing to express my serious concerns regarding the practices of the Alflah team. It seems that both call center representatives and in-branch staff are trained to mislead clients.

Recently, I received a call from the call center stating that my card was approved. When I explained that I had not applied for any card, the representative insisted that it was my signature card. I inquired whether it was the best option, and she confirmed that it was. Upon hearing this, I agreed to proceed.

However, when I visited the Johar Town branch, a team member informed me that the card I was being pushed towards was not a good choice. They recommended that I consider the Premier card instead. I asked if the Premier card was indeed the best option, and the employee confirmed it was. Trusting their advice, I opened a Premier account and transferred a significant amount of money into it. I encountered numerous hassles to complete the procedures, and I believe this misguidance was purely to meet sales targets.

Now, I find myself facing fees for both cards, and I believe this situation is unjust. I request that you take immediate action to address these unethical practices. If these fees are deducted, I will have no choice but to send a legal notice.

I urge you to take this matter seriously and hold your team accountable for their actions.

Thank you for your attention to this issue.

CNIC [protected]

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fraud and well practiced of frauds and mislead clients to get more deposit

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More phone numbers

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customercomplaint@bankalfalah.com

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Bank Alfalah address

B.A Building, I.I Chundrigar Road, Karachi, Pakistan

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