Bank Alfalah
reviews and complaints

I'm waqas form lalamusa today I visit lalamusa branch bank Alfalah I want to complain about cashiers behaviour which is so rudely and unethical

Im abid from peshawer doing mobile phone business with name of t mobile
My bank title is t mobile also in bank alfalah
Which is located in peshawer saddar arbab road branch
The manager and staff of that branch is going to blackmailing me
He is demanding me money for my every deposit
And also forced me the you are allowed to cash your money after 20th of every month..
Contact me [protected]

Hello
Muje 2 trasfer ane ty wo abi tak ni e mene bank kisne beji he usko pucha he wo keta he bej di he kia ap wo trasfer back kar sakte he thanks

Dear sir
I am a bank alfalah card holder (credit card) I purchased a mobile phone through alfa mall vide order # 16000298790 dated 22-11-2020 having amount Rs 37, 999/=, but no delivery received till date. I make several complaints to you but no solution found. Detail of complaint are as under
12-12-2020 complaint no. 201212085
17-12-2020 complaint no. 201217091
04-01_2021 complaint no. 210104201
You closed every complaint with this remarks that "merchant will deliver the product with in 3-5 working days" but every time he doesn't this, now 47 days pass (excluding 15 working day of delivery time).
I requested to you that merchant was fail to deliver this product therefore cancelled this order and refund my installment amount.

Dear Al Falah Bank Representative

My Self Syed Shahzad I transfer money through al falah bank. Beneficiary was my friend Name Hazarat Jamal. When he went to bank to get money. Al falah bank mardan branch . ( IBG Mardan Branch. Representative Mr. KAMRAN IKRAM) was misbehave with beneficiary Rudely Asked some silly questions

QUESTION WAS

WHO SEND U MONEY
WHY HE SEND U MONEY
WHY THAT MUCH AMOUT
WHAT YOU WIL DO ON THIS MONEY

I am going to attached his receiving receipt as well for your further reference

I am working from last 14 years in UAE. I transfer in different bank but this kind of behavior first time we incounter I would like to request you please inquiry about this concern and contact me for for further clarification

Sender
Syed shehzad
+[protected]

today i visited Bank alfalah Mall Road Mardan Branch personally.
complaint is that the female staff of the said bank did not cooperate/ facilitate pensioner persons. the attitude of the female is staff is very very bad.
it is requested that please directed the female staff of the said bank to facilitate and cooperate with the pensioner.
regards
sajid Qamar from Mardan KPK

I kamran gulzar placed order infinix hot 9 play on 0% markem but charged full payment by alfalah and not generate order number from date of 11 dec alfalah suffer me online number not response me my complain still pending.
[protected]
35202 [protected]
Hate You Alfalah

I opened my company current account (misguided many times by AlFalah on providing accurate information.., Wapda Town, Lahore) on 3rd Dec, received the confirmation letter on 7th.

They deducted SMS alerts charges when I received a call obviously.

Till on 14th I did a transaction via ATM, I realized I'm NOT getting any SMS notifications and on 17th, used the ATM card, and same result.. NO ALERTS!
They called for online banking after over 2 weeks!

When called on helpline, they don't have any justified answer, just saying wait for 24 hrs!.. yes, after weeks of being an account holder I've to wait anther day!

What kind of bank have such poor pathetic late service, since Bank Alfalah is big name in the industry!
I feel like closing the account after all the tension they loaded on me.
HBL and SCB are way better and have v smooth service overall.

Tired of stupid banking!

Seven Smiles (company name)

I have transferred an amount to my personal RDA account in Standard Chartered Bank in Pakistan on 9th December 2020 but the amount has not yet been credited to my account. The receiving bank says that one RDA account to another RDA account, amount cannot be sent. They told me lodge a complaint with sending bank i.e. Bank Alflah to raise a dispute. I lodged a complaint with no [protected] on 12th December 2020 but the issue has not been resolved yet. Please help me.

Hi,
Regarding opening of Roshan digital Islamic account straggling since last one and half month and at last account got open and activated but when I tried to register on internet banking since yesterday come to know I have a one more account [protected]) which was canceled and was confirmed by your representative and as per his advise again submit new request and received new account number ([protected]) now when I want to register its showing error due to two accounts under my NIC, so keep on calling on [protected] and your representative stated that you have to send us request for cancelation of old account and it will take 48 hrs.
Which kind of services are you providing to abroad Pakistanis? kindly provide feedback at earliest before I raised my voice to PM portal.

Tariq Mahmood
+[protected]
Regards,

• Date of Request 04.11.2020
• CNIC (applicant) [protected]
• Salesperson Loan Officer
• Requested Channel in person
• Mobile Number [protected]
• Amount Rs.20, 00, 000/-
• Tenure 10 Years.

On 04.11.2020, I have visited the Bank Alfalah, Yousaf Shah Road Branch, Jhang for initiation of process of loan under "Mera Pakistan Mera Ghar" scheme. Bank representative provided me a form and required my signature. (Copy enclosed herewith). Said form contained a term which is reproduced hereunder for ready reference:- "Mazeed ye k bank koi waja btay bghair kisi bhi shart ko mansookh kr skta hy. Bank Alfalah".
Said condition was too much astonishing for me. As to how, a loan seeker can allow the bank to change/alter or cancel any condition of above said scheme without assigning any reason. Above said condition is illegal and against the rights of applicant. For the sake of arguments, bank is granted permission to cancel any condition of such agreement then why not the applicant is allowed to use the same type of authority. Such type of null and void conditions allow the bank to demand extra amount from the applicant without any justification. Such behavior of financial institutions is core reason for layman to distrust.
It is, therefore, humbly requested that loan seeker should not be left on the mercy of financial institutions. SBP may issue a proper form and guidelines which should be followed by the banks and financial institutions may be strictly restricted from issuing such type of false, frivolous and dishonest forms just to loot the laymen.

05نومبر 2020کو شام 7:22PM پرمیں نے اپنے جاز کیش اکاؤنٹ سے اکاؤنٹ نمبر[protected] پر جو کہ بنک الفلاح کا مین سیٹلمنٹ وائلٹ ہے غلطی سے 11500 رقم ٹرانسفر کردی ہے جو کہ میں نے اپنے Alfa وائلٹ اکاؤنٹ نمبر [protected] پر ٹرانسفر کرنا تھی۔ مہربانی فرما کر بنک الفلاح سے میری رقم واپس کروائی جائے۔
CNIC:[protected]
DOB:06-04-1993
Jazzcash A/c No. [protected]
TID: [protected]
Mother Name: Bashiran

Bank Alfalah — Cash withdraw fraud by bank staff

I Iqbal Khan Oct 31, 2020  Verified customer

This is regards to my complain against your organisation al falah bank located in kohat cant.

My mother Sultana bibi holding saving account in your bank since 2008 un account no 0086-[protected] as saving 600/Plus account.

My mom puts all her savings in her account on monthly or yearly basis.

My mom use to visit bank and under supervision of Al falah employee Mr Safi ullah she use to withdraw the yearly profit.

In 2017 my mom did same but she forgot her check book in bank. When she reached home she couldn't find her check book so conplain was raised with same staff.

Later after some month she was issued new check book based on complain check book lost.

 

Time passed my mom visited randomly and withdraw some cash under new check book .

Even some months back my mom dad visited bank and staff confirmed they they have 1 million in her account. 

My mom dad are not educated but the trust level on al falah bank was upto higher level. 

Now we have come to know that the account doesn't have money and between 2017 to 2020 the amount has been incashed on different dates and timings.

I am attaching some doc for reference and I handover to Miss Sana basit as well yesterday in your office .  I need complete investigation on this.

We regret that we have withdrawn all our money. 

I need the thumb investigation and the person I'd investigation who have withdrawn this amount.

I want the bank staff investigation for fake information to my parents.

I think this is big scam played and acuse some players involved can be from bank too.

 

Waiting for ur positive response on this. 

I have raised a complain in kohat police station on same because as your bank staff asked me to go to police and bank cant help you and nobody for communicating .

If i don't get justice I will forced to knock higher authority doors if required .
--------‐---------------------------'xxxxxxxxxx---------------

Above email on 19august 2020 and a visit was made to islamabad branch and sana basit snd Mr Muhammad Ali vohra were in touch with me on email.

I was asked after several follow up that I will get getting final report by 22Oct2020.
On.26th oct I recieved email that the consignment is deliever and recieved by TANVEER on address given at time of opening account or what ever address they had.
I had confirmed to Mr Ali and sana that we don't know any person by name of Tanveer and we have not recieved the consignment yet . Today is 31st Oct. And till date no response from bank staff to me.
I will appreciate if any one take this matter and resolve it. I dont want to take this to media and creat a scene for ur organisation and for myself.
Waiting for opt reply
I have come to pakistan just to resolve this issue only.
Regards.
Iqbal
[protected] my contact detail

aslam o dear sir. main shakila mai from ban wala p/o uch sharif tehsil ahmad pur east district bahawalpur se hoon. dear sir meri aik complaint thi k main ne 2017 main bank alflah branch code (309) uch sharif min account open kia tha r cash bhi rs:130000/- stock rkha tha jo k main mehnaat mazdoori k lie hasband k sath karachi chli gai. ab 01 oct 2020 ko bank alflah branch (309) uch sharif se balance check kia tha to mere account numbr
(2294975105305100000006376215000) h jis mein meri pyment 40000/- show ho rehi h. main jb branch manager ko complaint ki to unho ne meri sni an suni kr di r mujhe branch se dhakee de kr bahr nikal dia. dear sir meri request h k mujhe meri pyment recover krne min meri help ki jie.
please call me. [protected] [protected]
shakila mai.
thanks.

I registered a refund claim with Alfalah, details:
Date: 10th Aug, 2020
Claim ID: EF2008101272
They conveyed 35 working days. 45+ days passed I called them they asked me to launch another complain, details:
Date: 21st Sep, 2020
Complain ID: [protected]
They conveyed 5 working days for resolution. Called after 7 days and I got to know that info is missing no record found and crap.

First they delayed my claim without any reason then they launched complain with incomplete information to delay things further. Bank is repeatedly sharing incorrect info and miss committing things. Someone said I'll get a call back on 27th but to this date didn't get any call.

Bank alfalah give me a installment plan rs..50600. In 24 months installments. But in 12 installments bank charge 60300/- and credit limit is 60000/- now remaining installment are 12. Remaining amount in other installment is 30+ thousand. Bank
O official making fraud continuously with mi. I have slot of proves. My mobile no is03345222037. After this message i'm going to mohtasib banking and prime minister complained cell and media with all document proves. And in your bank loan... Bnk provide me send mi fake name annual statement. Please see this matter soon.

Mene new credit card apply kia tha jo mujhe 15 din pahle receivho gaya tha. Us ka musalsil 15 dino s call kr raha ho complain b ki rozye kah rahe hen k kal pin generate ho jaegalakin abi tak nahin hwa. Mera kusoor ye h k mane 10 years pahle credit card pore shi tareeke s chalaya tha kabhi default nahin bana wo expire ho gaya to bank ki policy new cardki band ho gaee. Mane bht he achee tareeke s wo card use kia tha aur time to time pament jma krwata tha. Ab bank k credit card section ko kia hwa h k wo appny bahtreen aur puraneaazmae hue costomer ko tang kr rahe hen. Mahrbani kr k mera maslajald hal kren. Thanks. Regards, waseem ahme. Nic 433049-[protected]. New c card no.[protected]

Dear sir I am a customer having a/c # [protected] from Faisalabad, Pakistan. I have account in Gulistan Colony Faisalabad branch. Unfortunately I lost my debit card some months ago and I requested new. Before that my new card was sent to me by default on my old address and returned because of address change. Since that time, I called several times on helpline and visted branch as well but no card was sent to me. I requested them to update my address but nothing happened. I did not deposit money because of this situation from months. I several times called helpline / visited branch too and requested to update my address and send me debit card as soon as possible.
on the other hand I requited to activate Alpha App on bank's Helpline but several times they refused and told me that I am not providing correct details which I did not, and will arrange a call back. I told them that I can not communicate properly as I am 80 years old and can not carry my details every time you will call me as I cant hear properly and can not remember my details.
Please investigate and help me change my address and issue debit card as early as possible and point out the fault.

Im credit card user of Bank Alfalah since long time and i pay my card bill regular now i received last bill of march and bill charges is 2150 rs my genuine bill is about 600 or something and other charges is late payment when i paid my last bill on time on due date so why send me late charges its request to you that please revert late charges and send me correct bill statement then i will pay my genuine bill thank you.

Saleem Raza
Cnic # [protected]
contact no [protected]