Edible Arrangements review: Order number - w0118627283-1

I am writing to express my extreme dissatisfaction with the service I experienced when attempting to pick up my Valentine's Day order from your store. On February 10th, I placed an order for a Valentine's Day Sweetheart Platter and flower bouquet with a Customizable Vase and Valentine's Day Roses, with the intention of picking it up on Valentine's Day itself.

I received an email confirmation stating that my order was ready for pickup on the specified date. However, upon arriving at your store, I was met with utter chaos. There were approximately 30 to 40 other customers also waiting to collect their orders, and the scene was one of disarray.

Despite patiently waiting for four hours, I did not receive my order. To make matters worse, more customers continued to arrive to collect their orders, only to face similar disappointment.

As a result of this unacceptable situation, my wife did not receive the flowers or arrangement that I had specifically ordered for Valentine's Day. This failure has not only caused inconvenience but has also deeply disappointed both my wife and me on what should have been a special occasion.

I demand a full refund for my order and a formal apology for the mismanagement and poor customer service that I experienced. Additionally, I strongly urge you to review your procedures and staffing levels to prevent such a debacle from happening again in the future.

I trust that you will take swift and appropriate action to rectify this situation and restore confidence in your brand.