Edward Jones
Reviews and Complaints

We have been with Edward Jones for 14 years and recently were informed that our account had been transferred to another representative. Not only do I find this unprofessional without asking for our consent first, but I'm even less satisfied with the service that I'm now receiving. The new person, Wendy Garrett, not only failed to introduce herself properly to us but continues to refuse to address us appropriately according to basic communication ethics. Her technical knowledge of our financials is inferior to her predecessor and costs myself a lot of time to instruct her on how things need to be done eg transferring funds to our life insurance. Very disappointed by this lack of quality and I will not recommend Edward Jones to anybody else.

My name is Melanie Melvin.
I was and still am a Vanguard client.
After careful thought and investigation I decided to move my funds from Vanguard to Edward Jones.
I was looking forward to the "hometown"customer service.
April 9, 2018 I made an appointment with the local office of Chris Pace and was very happy with initial service.
At that time I purchased a 49, 000.00 Lord Abbett Short Dur Inc Fd C.
Additionally I filled out and signed paperwork to transfer both a Traditional and Roth IRA to Edward Jones and this is where the problems began!
Today is May 21, 2018 almost 2 months after the initial paperwork to transfer fund and both IRA's are sitting at Vanguard!
According to Vanguard there is nothing pending in the way of transfers!
I have made numerous calls and sent numerous emails on the secure site and I have not received any return calls or emails!
I have talked to the receptionist (Ms. Dennis) asking for a return call and in addition have asked her if there is a reason as to why Chris Pace will not talk to me!
Absolutely no answer!
At this point I do not have any faith in Edward Jones keeping my investment safe and have decided to move back to Vanguard — however — I do not feel I should be charged the $95.00 to transfer.
I moved to Edward Jones in good faith and absolutely did not cause this problem! All I asked for was a call or email explaining when my IRA's would appear in my account with Edward Jones!
Therefore I am asking that the $95.00 transfer fee be waived.
Regards,
Melanie Melvin
Accnt # Account Number [protected]

PS — I was really looking forward to being able to have a local advisor that I could actually sit down and get advice from.

Edward Jones cost our family a large sum of money by refusing to appropriately handle a trust after the death of my husband's mother. The company mismanaged the filing of the tax number for the trust and panicked and put my husband's social security number on the account. The IRS then taxed our family instead of the trust. Edward Jones knew it was wrong, refused to refile the correct number, then refused to amend the tax return when we got stuck with the bill. It was blatant mismanagement and then arrogance to refuse to fix it.

It's hard to believe that a large, financial institution could mess up once or even twice, but four times?

Three years ago I requested EJ sell $20K US equities be sold and have the proceeds (cheque) sent to my Canadian address, not my Florida address.

And I also requested the cheque be sent via overnight courier, which I happily agreed to pay for.

After the stipulated time of sale and settlement of account a cheque was cut.

Guess what? The next day — no cheque.

Matter-of-fact no cheque for the next 3 days, however I was assured that the cheque was on its way.

On the 4th day I received a call from my sister in Florida who said: "I have a UPS envelope to your attention. What should I do?"

I promptly called my broker, who apologized profusely and called head office in St. Louis to issue a new cheque and send it UPS overnight at their cost.

Cheque was in hand the next day; actual timing of sale to cheque in hand was
9 business days with a weekend thrown in for good measure.

Imagine if I needed the monies to close a deal, pay for an operation or timely loan to a family member?

But it doesn't end there: It happened again and again with the same results.

So what do you do on the 4th attempt?

Spell it out in capital letters and beg, grovel and cajole like this:

"I beg you for the last time, please send cheque to my Canadian address, do not send to my fla address. Do not send by regular us post. Send cheque by ups overnight delivery. I will pay."

Result: Sale of equities at Monday's bell; settlement Wednesday; notified of sent cheque by UPS for delivery Thursday; make that Friday; sorry, Monday;
again sorry Tuesday; actually it was posted by regular mail. As of Wednesday,
no cheque.

I expect a call from my sister in Florida, most likely tomorrow.

So how do you deal with a "shower-of-fools" who cannot get anything right?

I guess you look elsewhere to park your money.

JG

My family has been with Edward Jones for ten years or more at the Bakersfield office, located at 5603 Auburn St. C the Bakersfield managed by Lourdes Arrubla and Kyle Lillard. My mother had a IRA account with Edward Jones that whole time, and every year early November the office would notify her about her yearly IRA distribution and send it to her home. In 2015 my mother passed away and my sister and I inherited IRA. The Edward Jones Bakersfield office notified us in 2016 that they will be sending us our share of the IRA in November to our home. In 2017 the Bakersfield office never notified or contacted us about our IRA distribution. In early January 2018 I called the Bakersfield office and asked them about our distribution, and they said they were very busy with new tax law changes and that they would get back to me in a few days after they looked into my account. A few days passed I called again and they said there was no record of a distribution in 2017. they than put me in contact with the main office, so an authorized officer could sell Franklin Utilities stock for the distribution for 2017. The trade was made 01/12/2018, and the settlement was final on 01/17/2018, and the check was sent out. The distribution for 2017 was $851.00 before taxes. On March 14 2018 we had our taxes done, and was informed since the distribution was confirmed after December 31, 2017 there was a penalty of half the distribution. I was very angry since I feel the Bakersfield office dropped the ball, and did not take care or protect my interests. This is why I am with Edward Jones so they can manage our accounts and money. I feel since I did not understand how yearly distribution worked and my financial advisor did, she should pay the $425.50 penalty, that's what we pay her for. Since then I moved all our Edward Jones accounts to the Carson City office located at 937 Mica DR. Suite 16A, NV 89705. If you have any questions, call me at [protected] or call my new Financial Advisor Kendra Wilson.

Sincerely Philippe Piraino

We met with him on November 13, 2017. We signed the appropriate forms to release $5000.00 from acct#[protected]. He informed us he would be mailing us a paper check in the next few days. Called on the 17th of Nov. as we had not received the check. His office administrator, Nancy Weimer assured us we would have it by Monday Nov. 20, 2017. On Nov. 14, we had mailed Mr. Wren the direct deposit form for our banking institution for future transactions as requested by Mr Wren on Nov. 13, 2017. November 23, 2017 still no check, Mr. Wren said he thought we had received it, when we spoke to him on the phone. He promised we should receive it by Monday Nov. 27th 2017 and it would be a direct deposit as he received our direct deposit form. Monday Nov. 27. still no monies transferred into our banking account. Spoke to Mr. Wren on Tuesday November 29, he said their was a mix-up and the transfer was never processed, and we should receive the monies by Tuesday Dec. 5 or 6 by the latest and informed me, Geeta Nix, that he would text my husband on Wednesday Dec. 6 as soon as the money was transferred into our bank account. Wed. Dec. 6, 2017 came and went and still no text or phone call from Mr . Wren. Spoke to Nancy Weimer on Wed. Dec. 6th 2017 and expressed my displeasure and disappointment in Mr. Wren and his unprofessional behavior. She stated the money was deposited into our account on Dec 7, 2017. I would like a letter of apology from him. Sincerely Mrs. Nix

Ricky Dale Williams has NEVER stopped doing tax returns since he was able to including the entire time he has been a financial adviser for Edward JONES. If something isn't done about this immediately I will put this to the entire world. Darrel Callahan, Dale AND Earlene Williams, Tanya Lynn Passmore, Ryan Passmore, Erika Williams (Edward JONES employee), Sarah Williams(unrelated), Eugene Jones, and about thirty other individuals that have had him doing them for at least ten years that I know of for a fact and have been a witness to. This is against Edward Jones policy, I know for a fact and I will expose this to the entire world if punishment is not applied at once. Thank you for your precious time and please have a great day. Sincerely, BJB

I was interested but no longer after the inappropriate text messages I received and unwanted conversations by one of your employees.
I thought she was trust worthy but then she started texting my spouse and making unwanted advances. We both have told her we were not interested in any other dealings or any type of sexual counters/groups and she still keeps calling. She keeps calling from [protected]. I believe her name is Stephani. She has sent some very inappropriate text messages. She must be sick. I have reported this directly but the calls have not stopped, she is also calling from [protected]. All I want is the calls to stop.

Have been with Laura Guerrero for years at the Whittier CA Edward Jones branch in Greenleaf. I am a 90 year old man who recently found out I have been taken advantage of the whole time. Not only does she harass me by coming over to my house uninvited but she always gives me trouble when I want to move money and never wants to do it. I also recently found out she has been deceiving me with how much I really have. For some reason instead of selling stock, she took out a loan against my account. A margin that has a negative balance of over $68k. Unknown the me she took this loan out of my account and it charges me 5.5% making Edward Jones and herself money while I'm being deceived thinking I have more money than I really do. What I thought I had in big bold numbers on top of the statement is a lie because you have to subtract that $68k from it. A loan that was never explained to me. Again I am 90 years old and I just wonder how many elders she has been robbing or deceiving. I also talked to 2 other financial advisors at different companies and they have not idea why she would do that. It doesn't make sense to them other than Edward Jones is making good money off me. They also informed me that my money will be gone in 5-6 years if nothing is changed. Something else Laura Guerrero has been hiding from me. How can someone legally get away with this? What is wrong with Edward Jones?! This needs to be addressed immediately!

Terrible experience with Laura Z. Guerrero. She claims she is trying to help people make money for retirement, college savings, or even vacations, but does quite the opposite. She does not help you understand financial management like she claims, but talks down to you instead. I feel sorry for all the older men and woman that trust her to take care of their financial needs because all she does is take advantage of them and rob them blind. She doesn't even return calls when you have questions with your account. Trying to take your own money out? Forget it about it. She thinks it's her money and holds it for ransom. Shame on you Edward Jones for hiring such an incompetent individual. I will be filing with the Better Business Bureau as well due to her illegal actions.

I am writing to you in regards to a negative customer service experience I encountered with an Edward Jones FA office in my area. After a recommendation from my sister who works in home office, I reached out to Anne Witherell from Jeff Mizner's office. She failed to return my email for almost a month. I then made a phone call and she was kind to schedule a tentative appointment, which she was to confirm with me on Monday morning. By Wednesday, she had still not confirmed my appointment, so I reached out to another Edward Jones FA. I was in contact with Maria C Vafiadis of Robert Urbanski's office. She was kind enough to correspond with me via email as I work long hours and am unable to get to my phone during the week. She sent me the paperwork needed for my appointment with Robert and scheduled an appointment. The day before my appointment, Maria called and left a message with me regarding my appointment the next day. The message was rather unprofessional, as she stopped talking mid sentence for several moments and resumed speaking after apologizing that she was reading something while leaving the voicemail. In the voicemail she stated that I did not need to call her back unless there was a problem with my appointment. There was no issue so I did not return the call. I had all the necessary paperwork filled out. One hour before my appointment, Maria cancelled it. She left me a voicemail stating that she had not heard form me, so she was going to be leaving the office. She said I could call back and reschedule. I am very unhappy with this experience, as it was handled poorly and unprofessionally.

When I first opened my account with Edward jones, Scott Skinner advised me to invest in an annuity with prudential. This was within my tax deffered retirement account. I already have enough retirement income from pensions and s.s. to live on. shortly after this Scott moved to another office .I believe that Scott advised me this way for the big commission on the annuity!

My wife was trying to get a job as an advisor with Edward Jones, she was getting advice from an advisor Michael R. Kopec from Michigan city IN. He was inappropriately texting her and she went with it thinking if she didn't she wouldn't get the job. He is married with a family. We ended up separated bc of the texting and he forged his wife's signature on divorce papers to show my wife so he could sleep with her. So if you have an employee lying/cheating on his wife and lying to others when he's supposed to be helping get them a job with Edward Jones and using the "Edward jones" name to have affairs how can anyone trust that. If he lies and cheats on his wife using the name what will everyone think he'd do to them and their money? I will make sure to let social media know about his scandalous ways.

Hello,

A representative from Edward Jones Financial has come to my house multiple times. I have already asked her not to come but has solely requested to speak with my father. My father is already retired and he has even told her that he is NOT interested in investing his money. My mother has told her the same thing and the representative is insisting that he should invest. She has come about 4 times and all four times they have asked her not to come back. I will have to follow with a restraining order with Dallas Police Department. My parents are elderly and every time she comes, they get agitated and scared. The emotional state that she leaves them in requires me to get out of work and take care of them. The following information I have of her is: Name - Cassandra J. Spencer works in 9017 Garland Rd., Dallas, Texas 75218. She works for Branch Team-Pam Hansen [protected]). I will be submitting this to FOX4 Dallas, NBC5 Dallas and Univision Dallas. If this behavior does not cease, then I will have to follow with a law suite.

My agent is Joseph R. Meyer who's office is in Florissant, Missouri. Phone number is [protected]. Our last conversation was regarding why I did not see shares of Visa and Pay Pal on my monthly statement. Early last year we reviewed my portfolio and he was to look for and suggest different stocks. He came back to me suggesting Visa and Pay Pal. I told him to go forward with the purchase and if there are additional stock he felt I need to have let me know. I have never seen the purchase receipt nor have I seen the trade reflected on the monthly portfolio that he sends out. Consequently, I have called and spoken to his secretary 4 times asking him to call me. To date I have not received a call. I am writing you to complain about the poor service that has cost me money as a result of not having these stocks as he was directed to complete the transaction. My next step will be the Trade Commission to see if I can get this resolve and compensated. I previously move over $200, 000 out of my Edward Jones account and will do the same with these dollars. But not before complaining to everyone who will listen including social medial. I look forward to hearing from someone who can help me with this issue. I can be reached at my office doing the day - [protected] or by cell - [protected]

After 25+ years of investment partnership with Edward Jones, I closed my remaining accounts in January 2017. I had received the 2016 1099s - one of which had incomplete figures. I was to "check" weekly for those complete figures which would be "finalized" by March 15, 2017 if not prior to that date.

I have (HAD) on line access to my Edward Jones accounts until - with no prior warning - on March 7, 2017 could no longer access the information on line as my account(s) had been closed.

This means I cannot electronically bring over the 2016 figures to complete my 2016 taxes.

In this age of electronically obtaining information, it is mind boggling to me that Edward Jones would not allow the access to account tax information at the very least until after April 15th! When I talked to "customer service" (hahahahaha) the response was "too bad, so sad"!

I have warned the members of my family and at least 2 of my friends (who have EJ investment accounts) of this situation.

Stupid is as stupid does.

My husband died January 13, 2016. Before he died he told me to go directly to collect a death benefit for $50, 000 through Hartford Insurance. When I contacted Hartford they told they sent it to Steven Price at Edward Jones in Shelby NC. While I was grieving the first of February Steven had me come to the office and sign things while I was under duress.

My husband worked many years to collect Duke Power Stock. He worked there for 37 years buying stock the whole time. We had close to 1000 share and got dividend checks every three months. He would receive $700 in dividends and I would get $300 from my investment in Duke Power and Spectra Stock which is a subsidiary of Duke Power. I was dependent on those dividends to support me through the coming years. It was March before I realized Steven had sold my Duke Power stock. I would NEVER have sold that stock. I told him he better get my stock back and he said it was gone for good.

I took a contract into his office along with a lot of other papers. Steven went through the papers and trashed a lot of them and kept the rest. I did not know what was going on until I started receiving 20-25 letters from companies I never heard of that said my money was invested with them.

I do not believe that anyone in such a trusted position should be having a grieving widow that is 67 and mentally under duress to sign anything! Him and his assistant were high fiving in front of me and telling each other how awesome they each were.

My name is Linda Hamrick and I can be reached at [protected]. I found out I can get an attorney but what I really want is my Duke Power Stock back and my Spectra stock back and I want my death benefits he received.
It took Steven over 30 Days to pay for the funeral. I am upset that he took advantage of me!

Then he had the nerve to switch me over to someone else as soon as he cleaned me out!

I kept one contract he wrote on that it was no good so my son would not try to get it upon my death. He wanted to throw it away but I made him give it back to me.

Someone needs to contact me as soon as possible. My name is Linda Hamrick and I can be reached at [protected] or [protected].

Just got my 2nd robo call at 6:25 PM Tuesday November 8th. I already registered a complaint regarding the first call I received a few days ago. I am also on the NO CALL LIST. I am also aware that consumer surveys do not apply. But why call a client who says not to? This really hurts my perception of Edward Jones and I will relate the same to all my clients interested in investing their hard earned funds.

Kerry Lenon CPA, CFP

This has been ongoing for 2 years. In December 2015 Edward Jones was court ordered to disburse the funds from my mothers Trust account NLT 31 March. All documentation was given to them in time to do this. It was not done. We signed a legally binding agreement giving Edward Jones until 30 June 2016 to disburse the funds. The funds have not been disbursed nor has any reason been given for this. Calls and emails to the agent handling the account, Leland Maloney, have never been returned. He has not returned or answered one phone call or email in the entire 2 year period we have been forced to deal with him. They are in contempt of court for missing the first deadline and legally out of compliance by not following the binding agreement to disburse funds by the end of June.
Edward Jones needs to disburse the funds immediately. They also need to pay the current bank interest rate for the time they have denied us use of the monies. Finally, Leland Maloney needs to be reprimanded in writing and attention brought to the attention of the CEO, Carolyn Ann Parmer and Kenneth R. Cella Jr, Principal and Partner regarding his behavior and lack of compliance with court orders and legally binding agreements, among other things.