Edward Jones
Reviews and Complaints

Johnna became our financial advisor at Edward Jones when her predecessor retired. We had one official meeting reviewing my needs and goals, approximately two years ago. Although we have spoken since that time, never have we revisited my investment choices in a rapidly changing financial environment in two years.

Since my husband established the account with Edward Jones and he died three years ago, I was not aware of the fee schedule. When I queried Johnna, she stated that we would go over that in the future. So, I called another Edward Jones branch and obtained a written fee schedule from them.

Over the past two years, my portfolio has shown steady declines with acceleration of losses over the past three months. Since I had not had any follow up reviews on my account, I contacted Johnna about the losses.

She stated, "well maybe we should sell" very indecisively. I asked, "should we or should we not"? She stated, "Let's watch the market over the next two weeks, then meet and decide from there. You don't want to make emotional decisions". In the ensuing two weeks, I lost an additional $60,000!

After doing my own research and conferring with another advisor, I decided to try to salvage my account, by investing in a fixed annuity with another company. I requested liquidation of my IRAs at Edward Jones to cash and then would transfer these monies to my new company.

Johnna acted contrary to my clear directives and held on to one of my IRAs. When this came to my attention and I contacted her about it, she stated, "I was waiting on the paperwork from your new company to avoid paying a penalty on closing this account". This was fallacious. So, not only did I end up paying the penalty anyway (which I anticipated) but I lost an additional $12,000 due to the delay in liquidation.

Bottom line, Johnna did not advise me in a changing financial environment and according to my unique circumstances which resulted in huge financial losses. She was not my fiduciary, was non-transparent & acted without my knowledge or consent.

I have investments at Edward Jones in MtnGrove, Mo. & my husband is in the nursing home & I have big bills to pay & cannot find out what I need to know from our branch office in Mtn Grove. How can I go about getting help? MY husband & I have saved all our lives for our retirement & now we cannot get Edward Jones to talk to us. We need the money we have saved & now we cannot get to it. Do we need to take it out now? Who is the problem, Bill Clifton or Edward Jones?

Edward Jones Financial investor Phillip Jones was dishonest with my family and I

Stating We were in a traditional IRA he bumped us into a guided flex account and was making trades to assure he was stealing fees we didn’t authorize. The monies he was taking he described to us as emergency monies for my family and I

He verbally told us the fee cost was .09% and Edward Jones bills quarterly! He also ignored our pleas to him for investments we thought opportunities

When we transferred our account to another financial institution one month later we noticed 5000,dollars negative balance transferred without our permission or knowledge He also froze our account after we verbally filed a complaint and called from his private phone warning me to by continue with a written complaint to FINRA Our account was hacked and we were blocked from Client relation department I NEED HELP he also contacted my trusted contact my brother and snooped around for tips and lied about his concern about Dementia? He is evil I’ve gone to the police and he needs to go to jail Along with his Secretary Carrie who is in the mix of fraudulent activity

J M talked Mother to move her TransAmerica Var Annuity IRA to Jackson Nat'l Variable Ann. He got $15k/$21k commission. She got 9yr surrender chrg at 78 yrs old + 200% increase n fees

Said he couldn't buy/sell investm't in accts w/o her permission-not true. As IA shd have moved funds 1st of yr

See attached Ltr & Attachm'ts explain

Pls Rush n Probate & have 2 tell Judge

Feb. 28th.20222 I was in woodburn, Oregon to drop off my taxes to the CPA. thinking that I was only less than a mile away. I called Edward Jones office; spoke with the office girl, she said that Sheli had time open from 1:30 p to 2:30.

I said; Great! that I only had a few questions about opening up a Roth. I got there @ 1:25p door was locked. no clients, she came to to door scalding me' what you doing! I have another clients that are just as important than you! I have down for 1:45! I was in such shock! I felt like apologizing... and even suggested setting in a chair till she got off the computer.. her response was. No! no! just come on back... I even almost forgot what I came in to ask! the negative approach was more than I wanted to be near..I will not give this person a second [protected]@ me. I did nothing wrong. I will request a new advisor.i felt that she got off easy treating me this way. but she'll do to the wrong one that won't be as nice as me and it won't be pretty

thank you for your response.

Brenda Ostrom

11015 Rees st N.E

Donald, OR. 97020

[protected]

Hello, I would like to request a one time review of my account. I am a long time client of Edward Jones, I recently needed help with a 401-K rollover that I needed moved into my account. This transfer happened Jan 2022. I received statement that funds were in my account. Just received new statement and half of my funds are now lost. I am concerned if all of the checks and balances were all followed. I have half of my transfer now gone, There should be safeguards in place to prevent losses like this from happening. It was a very short time from transfer to half of my funds to being lost. I am not in the highest risk category and should not have losses this high. I have been happy with my service in the past but these losses are much higher than I could have ever expected and do not feel protected.

Dorla Cole
32 Meadow Street Tioga, PA 16946
[protected]

I opened my account on 9/2/2021
I was very specific with Ryan I did not want to loose money..
My Risk Profile states Moderate
Ryan has me in a 99.83% stocks
I called the office on 12/2/2021
Ryan sent me a email on 12/3/2021 stating "Miscommunication, or poor communication on his part" I should of contacted the main office at this point...
I want all fees returned...all money I should of made returned to my account
I want to talk to another Financial Advisor to make my account mirror my wishes.

My brother and I are beneficiaries of a trust for our Mom. We had to switch to EDJ because the original trustee Wells Fargo had refused to accept the role of trustee. Upon first introduction of the trust department we had very little to any communication at all from the trust dept, Jennifer Delbert was awful. No communication consistent misinformation and outright lies. One of which was which we were told that all assets must be liquidated into the trust, including a small condo which Mom wanted to stay in the family. Her and Brandi Hill bullied us to sell the property and we refused. They said it had to be sold under the terms of the trust. After talking to a fiduciary attorney, not only was this untrue, but he strongly advised us to research a new company which we did and they happily allowed the property to reside in the trust. We decided to move the trust over to a better fit and shortly after found put more lies. There were 400k of an annuity which had supposedly been transferred to EDJ but we found out no one at EDJ had even reached out to them let alone managed the asset. Upon moving Edward Jones charged us a 29, 000 "fee" for their "services" over 5 months including fees on the 400k of the annuity that was never even transferred into the trust. These people are a conniving group of money hungry liars. Never a thought to give a service, just after a commission and a fee. Beware people, there are far better options out there in a smaller family oriented firm.

my father passed away in April of 2021. He left a contract with Edward Jones in Menomonie, WI. The man in charge there is called Mike Braatz. Mr. Braatz refuses to acknowledge the contract. I have contacted his office numerous times. I have spoken with him twice, and his assistant several times. They refuse to honor the contract that my father signed, and they also signed. I do not know why they refuse to honor this contract. Our next step is to file a declaratory against Mr. Braatz and Edward Jones.

Edward Jones Acct# [protected] and Account # [protected] Magdalene lague. On Oct 21, 2021, I Magdalene Lague, called Laurence Lutvak my financial advisor at Edward Jones to purchase stocks. I wanted to buy shares of DWAC which were selling at around 30.00 a share. Laurence looked it up and said E.Jones did not allow me to buy because it was a risk. On Friday Oct. 22, 2021 DWAC rose to over 131.00 a share. I was going to invest 50, 000.00 in DWAC at the roughly 30.00 a share the day before it skyrocketed. Because of Edward Jones policy I lost over $200, 000.00's. On Friday Oct. 22, 2021 I called the [protected] no. and complained on the phone. This is not the first time E.Jones has done this to me...I was also prevented from buying more shares of Hertz. I am transferring my accounts to T.D. Ameritrade and all the people that I sent to Edward Jones will be told so that they can also remove their accounts to T.D. Ameritrade. I want E. Jones to remove any transferring fees from this transition as it is the fault of this company that I lost over 200, 000.00. First of all this is my money and if I lose it's my fault. Financial advisors can advise but it's my choice to look out for my best interests. My game plan was to purchase the stock and sell for the profit, then down the road I would purchase them again and hang on for the future. What Edward Jones has done to me is totally corrupt I could not purchase them any other way because my money is tied up in E. Jones. Had I known that I could not purchase anything I wanted to, I would never have chosen Edward Jones.
P.S. I want whatever fees that Edward Jones charges to be waivered and if they are not I will seek legal council and sue Edward Jones for the losses of the stocks that I could have made. Sincerely, Magdalene Lague

I called my broker today to purchase stock and was told that specific stock was unable to be purchased due to edward jones policy has a block on it. Do you realize it is my option on what I want to purchase, yes you can advise me but not to allow me to just cost me over 4, 000 in profit I could have made. So I truly lost money today and more in the future due to your absurd so called rules. I can go online and purchase but my money is tied up with edward jones. I am requesting a reply to this situation my email is [protected]@yahoo.com.
I highly recommend edwardjones as an investment company but knowing this I am deeply concerned on your policy. tell me if the stock rises to say 100 dollars a share can I blame you for losing money? I could afford it now while it was low but you stop the block and it goes up then I wont be able to. Did you actually forget you work for the customer? so in hopes I will be waiting for a reply to this to find out exactly your policy and hope you dont ignore it.

I am a current on-call at Edward Jones, I informed my field supervision director that a full-time BOA at my office had texted me photos of clients pages with account numbers and names on it. This BOA I also recently remembered sent the top page of a portfolio to the correct client but mixed up the portfolio information so they each got each other's statements. She deserves to be disciplined, however, I have not heard back from my field supervision.

Our FA is all over the place and jumps around, not staying on task pertaining to the subjects we ask about. We have to constantly make another appointment to continue our conversation about questions we've asked. Yesterday was the final meeting we will ever have with him. He messed up on our account and deleted 200+ thousand dollars because he said he duplicated the entry. His secretary doesn't follow through with requests we have to withdraw money in a timely fashion. Recently we asked for money and it took her nearly a week to start the process because she said she was "just too busy with long term care workload."
Our FA uses too much industry jargon, expecting us to understand. He told us that if we didn't like his services that we could go elsewhere.
Yesterday (8/23/2021) he got condescending and angry/frustrated and stared across the table without uttering a single work for about a minute. We have lost faith in his ability to handle our account and will be looking for a new FA.

In looking over my mothers statements - we received one statement from May through end of June and one from the month of July. These statements are 15 pages of nonsense with repetitive tables and extremely hard to compare to previous statements. My mother pushes them aside and says "I can't understand these". So, EJ please either stop sending them and save the trees or come up with something that a high schooler could simplify. One portfolio summary says everything adds up to 660K and the other 527K ending at about the same time. Then we received a third color printed statement with pie charts and more tables. Don't understand how anyone puts up having a company so disconnected and at the help of so much money.

Having problems at your Hudson Florida office with Mark Rediger I sent 2 email and he is not answering have to call to get information. First I see 26, 000 in my account. He did not inform me that redemption was coming up. I was took that the offices are notified well in advance. Also I put an order in to Sell Lord About on 8/9/2021 it was not done. I called today and he told me it was in transit to the new company I am dealing with He said he told me this on Monday No information was given to me What is going on there Harley Seibel [protected] Please let me know when this is taken care of

In 2008 I went to Edward Jones to buy only Microsoft at 16.35 a share, 40 shares.
and Google stock at about 30.00 a share. That was all I wanted, it was my dream. Katie Wathen took me by the hand led me on a long string of buy and sell, collecting 2% on each transaction. Some days she made over 600 dollars while leading me on. One day we sold Google and later that day bought it back at a higher price. I never got my only Microsoft and Google stock, drownding my dream and eventually realized she was using me as her personal bank machine, out right fraud. When I left Edward Jones she was visibly angry. Please pay me back and fire Katy Wathen. Thank you.

My father passed on 12/25/2020. I contacted Derrick, the account manager for the joint account with my mother several days later, but before the end of the year to arrange the transfer of the account to my mother's account, and ultimately to a trustee for her in Indiana.
We had correspondence back and forth and our last communication (on Feb 4, 2021) was a voice mail from Derrick that he was "getting it transferred" on that day.
I was surprised to learn that this never happened. In fact, there was apparently a second account (with a zero balance) that Edward Jones DID transfer. But they refuse to transfer the main account (approx $255K). Derrick has NEVER tried to call me to let me know this, nor explain the reason why.
He is fully aware of the circumstances and multiple people have contacted him to resolve.