Menu
For Business Write a review File a complaint
EF Educational Tours

EF Educational Tours review: Trip to Germany and Switzerland

M
Author of the review
11:57 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our son was signed up for an EF Educational Tours trip to Germany and Switzerland. We had been paying monthly installments for a year and a half when we were informed by the school 4 months before the trip was to take place that the tour was cancelled.

Upon calling EF Educational Tours to receive a refund for the cancelled tour, we were informed that we would have to pay a $585 cancellation fee ($95 cancellation fee - which we were aware of - and a $490 insurance fee, of which we were not aware), even though it was the school that cancelled the trip, not us.

EF Educational Tours's position is that because THEY were not the ones that cancelled the trip, the trip was therefore not considered cancelled at all, since we could have rebooked our son on one of the school's other tours, none of which were of interest to us.

In researching EF Educational Tours online, we find countless terrible reviews exposing the company as a scam. Many other families have also been forced to pay the same $585 fee for trips that they themselves did not cancel - it seems to be part of their business model. The company has a 1.16/5 star rating from the Better Business Bureau and the Attorney General of Colorado has investigated them under the Consumer Protection Act. (https://www.bbb.org/us/ma/cambridge/profile/travel-agency/ef-educational-tours-0021-15313)

We wish we had done this research before signing our son up. We would highly recommend no one sign their child up for any EF Educational Tours programs.

Claimed loss: $585

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified EF Educational Tours representatives only. If you are affiliated with EF Educational Tours, please claim your business to access these details.

0 comments
Add a comment

More EF Educational Tours reviews & complaints

EF Educational Tours - Cancellation policy scam 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EF Educational Tours - Abandoned at train station 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EF Educational Tours - Worst experience ever! 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EF Educational Tours - awful comapny 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. EF Educational Tours Contacts

  2. EF Educational Tours phone numbers
    Click up if you have successfully reached EF Educational Tours by calling phone number 0 0 users reported that they have successfully reached EF Educational Tours by calling phone number Click down if you have unsuccessfully reached EF Educational Tours by calling phone number 0 0 users reported that they have UNsuccessfully reached EF Educational Tours by calling phone number
    +1 (800) 637-8222
    +1 (800) 637-8222
    Click up if you have successfully reached EF Educational Tours by calling +1 (800) 637-8222 phone number 0 0 users reported that they have successfully reached EF Educational Tours by calling +1 (800) 637-8222 phone number Click down if you have unsuccessfully reached EF Educational Tours by calling +1 (800) 637-8222 phone number 0 0 users reported that they have UNsuccessfully reached EF Educational Tours by calling +1 (800) 637-8222 phone number
    Teachers and Group Leaders
    +1 (800) 665-5364
    +1 (800) 665-5364
    Click up if you have successfully reached EF Educational Tours by calling +1 (800) 665-5364 phone number 0 0 users reported that they have successfully reached EF Educational Tours by calling +1 (800) 665-5364 phone number Click down if you have unsuccessfully reached EF Educational Tours by calling +1 (800) 665-5364 phone number 0 0 users reported that they have UNsuccessfully reached EF Educational Tours by calling +1 (800) 665-5364 phone number
    Students and Parents
    More phone numbers
  3. EF Educational Tours address
    EF Ctr Boston 1 Education Street, Cambridge, Massachusetts, 02141, United States
  4. EF Educational Tours social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all EF Educational Tours contacts
EF Educational Tours Category
EF Educational Tours is ranked 87 among 518 companies in the Travel and Vacations category