eFavorMart.com/Ya Ya Creations
Reviews and Complaints

Everything we ordered came quickly. They were great in keeping us informed as to the status of our order. Our expectation was not high, but I have to say the plasticware was very sturdy, the napkins were high quality, the lace tablecloths are thin, but still worked as an overlay over the plastic pink underneath, glitter plastic cup added a little sparkle to the event and they were not at all flimsy and the cherry blossom garland was perfect for our garden party. I would use efavormart again and would recommend. I found them to be quite reasonable.

The silver rod sets have not been installed as yet. We close on our new home on July 21st. I did open one of the six sets. I anticipated that they were going to be less sturdy and the finials would be less prominent. No! They were beautiful and sturdy. The rods were 1 " thick and the finials were of good size. I believe my finials were 2.25" x 2.25". Each rod set (rod, finial, and hardware) were as nice as $50 to $75.00 sets. No flaws - just beautiful! I love that their sets fit most all sizes. Three rods expand from 44" to 126" and if you need a narrower set you can hack-saw the 44" to fit smaller. Great concept! I couldn't measure my windows, but I can buy these sets and they will work for all my windows. Perfect! A cleaners will press and hang my drapes and an installer will install the rod sets. At 75 years old this is wonderful and simple. Love their service and their products.

I considered myself pretty internet shopping savy until I ran into this company. I needed a cupcake stand (acrylic) for my daughters wedding reception on June 25. On June 6th I ordered a 6 tier cupcake stand from YaYa's. It arrived a week later and it was nothing short of junk. One of the tiers was so warped you could wear it as an acrylic cowboy hat. One looked like it had been sent through a wood chipper and the top tier would not fit down on the tubing. I immediately went to the website and discovered they do not have a phone number to contact customer service. This should have been all the red flag I needed but at this point I needed to get a replacement. I emailed the company and told them what my issues were with the cupcake plate and they promptly emailed me back saying they would send a replacement. This took over a week to receive and when I saw the package yesterday in the mailbox, I knew that they did not send me a replacement cupcake stand. They sent the 6 inch top tier only. My daughters wedding reception is now only 4 days away and they are not guaranteeing me that they can get replacement plates to me by then. I dont believe I was dealing with someone that spoke English on chat because it took forever for them to respond to me and their English was very broken with sentences that did not make any sense. Please stay away from this website! If someone will tell me what else I can do to help put this sleazy company out of business I am all for it!

I ordered 20 items from YaYa Creations/ Tablecloths Factory. These items are 10 organza table overlays and 10 organza table runners. Immediately upon receipt I saw that they sent me TWO incorrect color items. The TWO incorrect items are table overlays in the color SAGE (this is the company’s online description, and is a very light yellow/green). I did NOT order SAGE but ordered them in WILLOW, (the company’s online description of basic green).

The company contact information does not supply a real person/operator to speak with and only sends you to bogus phone store front voicemail set ups to appear they have a real store front but they don't. The only contact is via their E-Chat windows. I have saved emails for my records as I filed a dispute against them with me credit card company and also filing with BBB...Oh but they are conveniently NOT registered with BBB. Not a big shocker after now reading about hundreds of complaints about them! They requested pictures of the incorrect items which I sent immediately. Interesting fact that the company denied ever receiving emails from me and pictures of the incorrect items to my credit card company which I happily proved otherwise with evidence thus proving how they lie. They also misstated that they sent me 10 items, which in fact was 20 items. THEY CAN'T KEEP THEIR STORY STRAIGHT AND LIE!

The day I received the items I immediately contacted the company to see about exchanging them for the correct color. I was yelled at via their E-chat rep, and this was completely uncalled for and beyond rude on so many levels. They were crude, demeaning, and demoralizing conversations toward me. They flat out denied and refused to acknowledge that they sent me the wrong items, and would not exchange them. They continued to berate me online in lengthy verbiage that I was wrong, they were right, there was no way they sent me incorrect items, that the items had labels on them and to go look b/c I was wrong. Seriously these people are deranged idiots! The incorrect items they sent did NOT have any labels whatsoever and even if they did there was no way they were going to admit they were wrong. So what's their thinking, no labels equals no exchange? Who's fault would that be then, mine? Plain and simple, this could have been easily resolved but they took the other road. Typical customer service is to be helpful and to resolve any issues.

They refused to admit they could be wrong and then asked me to send them pictures and did immediately. I also stated to them via E-chat that I was going to dispute the complete charge if I didn’t hear from a real person and gave them a number to call me. I requested via E-chat for them to send me to their MGR. or SUPV and they continued berate and make rude comments to just send back the entire order at my cost and if they were to send me any other items they would send the same colors at my cost again and hung up via e-chat.

I received a call the very next day from a bogus caller ID, untraceable number, e.g. 012345. As soon as the person on the other end confirmed who I was, he immediately yelled rudely, could barely speak English, and said I was wrong and he had received the pictures and I was still wrong and would not exchange them and that I could return everything at my cost. I am not the only person they have hung up on, as I have read multiple times from other online complaints of the same thing. These people lie about everything. They lied to my credit card company in the reply letter they sent that they never contacted me via email or phone. Simple proof has been provided from the email chain I attached back to my credit card company, which simply discredits them about this situation. Nice try though.

After the initial incident, I looked online investigating this company to find there have been several hundred complaints of the exact same situation I had just encountered, some much worse than mine but all with the same story line.

I attached several of the complaints easily found online for your reference .

I do NOT trust this company on any level and believe based on my experience and the other hundreds of complaints they have against them that if I were to send back these two items, which are completely untouched and in perfect condition in a traced package, that they would make up some convoluted story, lie and bully their way out of doing the right thing and still not owe me my due credit for a return - forget exchanging at this point, it'll never happen. It has been expressed too often in many complaints that they refused to owe credit for returns with lies and false statements.

I want to point out that in a 2/24/11 email response to me they stated they ‘would not send me a return label at this time’. So which time will they send out a return label? That indicates they can at their choosing and they’re simply refusing to do so.

Simple problem with a simple solution. However verbally on the phone they refused to exchange or send a label. Makes no sense and beyond frustrating and they know this and flat out could care less! I work in customer relations and marketing and find this entire ordeal needless and appalling on so many levels.

This company operates under various other names, and does NOT belong to the BBB as they state on their site which is FALSE advertising, and has conducted the same kind of ethic for years as seen through all the countless complaints online.

BUYER BEWARE! AVOID THEM LIKE THE PLAGUE! THEY LIE ABOUT EVERYTHING! DO NOT USE THEM FOR ANYTHING! READ OTHER COMPLAINTS!

This was the worst buying experience ever! Their customer service was beyond frustrating and they never even sent out my package! They blamed it on the shipping method I chose, but the fact is it never left their warehouse. They promised they would ship it Express and the package never came and then when I contacted them again they told me the product was out of stock when it was clearly in stock online. The worst company ever! With my online live chat, I asked to speak to an actual manager on the phone and Christine the operator told me "no". What is with that! Don't ever buy from them they are horrible!

If I could give a million negative stars I would.

I had ahorribel experience with efavormart.com. I thought when I went to buy the items that I needed for my wedding, it would be fun. I was wrong.

I had ordered candles and rose petals from this company. They first send me candles just thrown into the big box that they obviously were not meant to be in. They were all melted together and had big gashes out where they had been banging inside. Second, there was no ribbon that had our name and date to go around the candles.

I then CHAT because they do not have a number you can call. That seems very wierd to me. They tried to make me count out the candles damaged instead of replacing them all. I had to become stern and say they will replace all. So they finally said yes. They also promised to send the ribbon.

They resent the candles in nice boxes and they were ok...but NO ribbon! I CHATTED again and they sent the ribbon. When it showed up it had the wrong date on it! So they resent that.

My fiance and I sat down and began putting it all together to find out that the rose that attaches to the candles to hold the tull was not the right amount! So we had to CHAT again and they tried to say they would not send more. We however made it very clear they would.

Also, the rose petals that they sent me were not a true ivory color. They also had blue ink on many and some were not cut correctly. This is the worst service and company I have ever dealt with. Be advised...DO NOT use them if you want to stay clear of a huge headache!

I purchased 25 tablecloths from Ya Ya Creations of efavormart.com for my daughter's wedding. I planned ahead, ordered early and upon opening the individually wrapped items a couple months later realized that 19/25 tablecloths were stained with what appeared to be sauce or rust and /or smudges of black oil or grease perhaps from the the machine on which they were manufactured. Customer service could not be reached by phone despite the recording that repeatedly told me that help is available 24/7. After months of emailing and despite seeking assistance via the Better Business Bureau, the company accused me of damaging the items and lying but agreed to refund my money once I returned the tablecloths. After spending $44.64 for return shipping, the company informed the BBB that, " We cannot honor returns from crooked customers like this, " said I was "100% at fault, a fraud and a crook" and said they would not issue a refund to crooks." I was and continue to be amazed at the deceit and rudeness practiced by this company and deeply wish I had checked out company reviews prior to my purchase. I am currently submitting my complaint to the Attorney General of CA.

EFavorMart has absolutely no concern for their customers and has a complete disregard to customer service. I admit to making a mistake and not ordering enough tulle circles for our wedding so when the week before we were putting together favors and realized we were short, I tried going on to their live chat and they pretty much told me that oh well, that was my problem I made the mistake. If I wanted to place a new order they could ship it out and I would receive it by Friday (the day BEFORE my wedding). I said that was not enough time can they please ship it overnight. She said yeah but then the shipping charge would be $44.00. $44 for an $8 order?!?!?! I said nevermind, you are of absolutely no help and I promise to never do business with them again. There is such strong competition in the wedding favor business, you would think a company would do whatever they could to keep their customers. Word of mouth is the biggest influence on customers purchase habits.

If you are looking for wedding favors, I HIGHLY recommend http://www.favorwarehouse.com - they have a great selection, at great prices, with great customer service!

OMG! These people just won't stop. They rip me off not once but twice! I believe in the good in people and tend to forgive and forget easily but there is nothing good about this company. I ordered ivory chair covers for my wedding and when I received them, They were not ivory at all as a matter of fact they looked more white than anything else, then when I placed them on my white tablecloth I realized that they were neither white or ivory (the were in between, like an eggshell). They looked like a dirty white and I knew I wouldn't be able to match it with the linen at my venue so tried to contact efavormart/yaya creations to return them but never got anyone so I decided to ship them with a copy of my order but after a month never heard from them and still didn't get a refund. By the way, they return policy sucks and their products are of very bad quality, you cannot use their sashes twice, some of they rip as you tie them.
I think they make their money of off the 20% restocking fee + shipping both ways they charge clients who return items then they will sell the same stuff to some1 else and when that person also returns, it's another free 20% in their pocket while they still have the item and they wait for the next victim. BEWARE OF EFAVORMART/YAYA CREATIONS. DO NOT BUY ANYTHING FROM THEM!

I order an personalized item from this website company. They made a mistake with my shipping. i paid for 2nd day shipping which is 26.81. now the day its suppose to be delivered, it wasnt. i contacted the website stating that i have not recieved anything. when going through a run around ups stated to me that in fact that the company messed up the order. now in their policy they state that if we mess up your order that we will refund it back. unfortunately that policy was not true. please do not purchase from this website because honestly if a mistake happens they are not true to their policy. i actually am taking this to samll claims court.

Basically, this company 'efavormart.com' which is really 'Ya Ya Creations' has no interest in customer service and uses the fact that weddings and other such events are very emotional and uses that to their advantage when trying to explain away their inability to deliver products in a timely fashion. We ordered a number of items for a wedding and even though none of the items were personalized items, the excuse used for their inability to deliver the products was that the "Pew Clips" were customized items which according to them added an additional 7 to 10 days to the delivery. After days of vague or no response to emails, we tried using the online 'live person' chat to get the issue resolved and it was pretty much like being put on-hold without any soothing music. They refused to ship any of the other items that were "not customized" and insisted that because they had already printed the UPS shipping label (the day the order was placed) they could not. We strongly encouraged them to ship those items overnight to us as the wedding was now very close. After about 45 minutes of this very painful 'live chat' experience they finally agreed to ship the items if we would agree to 'no refund' for the already paid shipping charges and to pay an additional $143.17 in additional shipping charges for $155 worth of products. Basically they were told what they could do.

They refused to cancel the order, even though the products had not been shipped.

The reason that this company prints the shipping label the day the order is placed is so they can charge your credit card immediately rather than wait until they actually ship the product.

Our only recourse at this point is to dispute the charges with our credit card company which has been done, and to refuse the shipment, when and if UPS ever actually delivers the products which will be post wedding.

Please order from this company with caution.

Order personalized boxes. Their printer didn't work, so they decided to INK the letters by using a pen. What a joke. No one live to call.

I ordered wedding ribbon from this company. Three weeks later, I was still waiting for my order. They have no number to call, I had several unanswered emails. The site had a live (I use that term loosely) chat operator, Josephine. She tried to double talk me, first it was in printing because they made an error, then she changed the story to say it was shipped. She didn't know when but it was lately according to her.

I am going to dispute the charges with my credit card company. I wish I had read the reviews on this company before I ordered. I had no idea a $15.00 spool of ribbon would cause so much grief. And now I don't have it for the shower this week-end. Very, very disappointed.