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Sounds like the norm for the sales down there. I have to say we bought at the Mayan resort and got out of it as it didn't feel like it was for us and we got our money back, didn't think we would but they were pretty good about it and surprised us. Once you leave the sites though it's tough to get back in to talk to them. Pueblo Bonito seems to be the best and most reliable of the resorts in Mazatlan. Have visited several and would stay away from most. We got burned at one ourselves and that was at the Torrenza resort. Stay away from there if you want any savings left.
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I can't believe that they are still pulling that crap down there in Mexico. Then again...yeah, I can believe it. Just an FYI to all - I asked our US Attorney General for help and they sent me a brochure on Timeshare Scams...thanks Uncle Sam.
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Pueblo Bonito is not as nice as the Mayan Resorts at returning deposits. Pueblo Bonito has yet to return my deposit. So I would say that the Mayan Resorts are better than the Pueblo Bonito ones. I think the Mayan staff are better trained.
its sad to know that this people (El Cid) are willing to tell any kind of lie to get people into signing with them. shame when later on they have unhappy members that want out. remember folks if its not writting within the contract is not going to happen. read it before signing it.
here is another blacklist of El Cid where you can find more complaints
http://www.timesharescam.com/timeshare-scam-mexico/el-cid-resorts-timeshare-2