Budget Suites of America
reviews and complaints

February 27, 2024 I filled out all paperwork and background information. Paid the deposit $150 when I turned paperwork in. I let the lady handling my paperwork know that I would come and check in and pay the weekly rate the following day when I’ll be moving my belongings in. I had planned to stay for 1 month or more.

February 28 2024 11:00 am I went to the office to pay weekly rate and to get the key. Wasn’t informed anything about any issues before handing over the full check in rate.

By happenings because I had so much to do that day that I wasn’t able to move my belongings in and decided to stay at my sisters house that night.

February 29 2024 9:00am I receive a phone call from the front desk manager at the location mentioned above. Stating that due to an offense that accrued in 2008 that they mistakenly overlooked when conducting my background check, ( also absolutely no where in the paperwork does it state that I wouldn’t be allowed housing at that location due to such offense) would not be able to accept any more further payments from me the following week.

He informed me that I will be able to receive my deposit of $75 back. I then asked if since I actually haven’t been in the room or on the property to move in would I be able to return the key immediately and receive my $393 that I paid on February 28 back. ( I absolutely understand the no refund policy) However I shouldn’t be lose money do to their lack of thorough investigation before allowing me to turn over any money and also not conveying that the particular offense however long ago would prevent me from obtaining housing at this property.

Also not that I’ve stayed at the budget suites 2 years ago and had no issues with my background what so ever.

They advertise 24 hour emergency maintenance on site but any time I have an issue I call the office and I’m told a work order will be put in and no one shows up my refrigerator went out and my food has gone bad and the staff can’t get someone to come fix it my rent was raised without notice I had to do my own pest control they wouldn’t come spray when I called about fire ants coming inside from outside this place is a joke the staff is horrible

Hello to whom it may concern my name is Pearl A Belcher Sr I'm writing to you about the over charging for me to change the date of my payment my social security check doesn't go in my checking account until after the first Wednesday of the month and y'all are charging me extra money and late fees just to change the date to the 9th of every month I've talked to legal aid and they are saying Y'all are over charging me for the date change and I should be aco mated for it i stay at the budget suites of America in GrandPairie Texas 75050 apartment K1124 please give me a call back [protected] thank you Pearl A Belcher Sr

Yesterday on 7/41/2023. I called the front office and advised them that I will.be moving out of 8/5/2023. They going to tell me oh ok.but u will still have to pay for the whole week. Im due to pay again on 8/2/2023. I'm like why yall don't tell people that if the time they decide to.leave if u are only a few days from due day u still have to pay for.another week even if u u moving before that week is out. So I asked to speak with the manager Kenneth . The assistant manager am Asian guy can't remember his name. Call me I explai. The situation and he tells me oh u still got pay for a week. So then he goes Into when I state there should be clarification for that decides to THREATENED AND SAY OH you don't pay by noon on Wednesday we packing ur [censored] and kicking you out. His exact words. Im like wtf who are u talking to like that. Mind u my stuff is already packed and his [censored] knew it because he was in my apartment Friday for maintenance. I'm contacting corporate and a lawyer because who tf u think you threatening. Very unprofessional. Would never tell.anyone to stay here wver. And they Over charge for internet that barely works and laundry cards. Horrible place to live

Hello I moved out April 10 due severe black mold that I was hospitalized for twice and have been waiting on tax check and deposit. They promised to return my deposit and tax check when I moved out and I have yet to receive it. I will pursue legal action if this matter is not taken care of asap. Since I have given them ample time to correct it. I also have hospital records from black mold and bed bugs (which I had to treat myself). Photos and bill from hospital.

This Budget Suites gives a bad corporate #. This particular Budget Suites never has the pool open or the two hot tubs, some amenities should be dealt with immediately, the pool has been closed by the Nevada Health department and now they continue to always just keep the pool closed and the hot tubs claiming the chemicals are not at safe levels for like 5 months? On the website BudgetSuites.com a person cannot reach the corporate phone #... the one they give you is a bad # and disconnected I took a pic of the bad number triple checking its disconnected #. I been here 16 months and these ppl are terrible with customer service and they simply hate there jobs... period.

Very rude when I call they put me on Hold. They don't answer they just put me on hold. NICKY insisted on documents about my service animals which is illegal. When I brought in documentation she said that an emotional support animal is not a service animal. My sink was leaking for 2 months and until I saw an inspector and brought it to attention it didn't get fixed until April 6th. In December I asked for my AC unit to get cleaned up because it smelled like cat urine very bad I suffer from asthma and to this day it has not been cleaned out I took it apart and cleaned it out the best I could and security wanted to give me a ticket for tampering with property. The roach infestation is out of control in this place I wake up with roaches crawling on me how disgusting