Budget Suites of America

Every since I moved here I have had issues. When I first moved in my microwave did not work and when I told them it took about 2 weeks to get a new one and have 2 little ones (1year and 2year old) so I rely on that microwave alot and when I told them that it didn't make them move any faster. So they replace the microwave now here we are again a few months later and this microwave has been out for a MONTH now and they said when It first went out it would take a week . I know they don't care but dang it really is frustrating when I have to walk to the nearest corner store to use their microwave for warm my kids some food up and when I ask about it like today they just blow you off .. another problem is that I have termites coming out of my ceiling and told them this months ago and STILL Nothing .. I have pictures ..and it's only getting worst ..

This is Ashley, I went into the office at The North Stemmons Freeway Location at 2pm on 06/23/23 to ask about visitor policy's. I will not post the young ladies name since it asked us not to do so. She came to the counter with a disgusting look on her face as if my question was bothering her. Asked for a manager to report her and they claimed one was out for the day while the other was on the property. Called again 15 minutes later to speak with her and was asked for my phone number. Never received a call back. You don't talk to people in that way. This location has nothing but bad reviews and has received one star from most of the residents who are either living there or have lived there. Mainly complaining about the customer service and alleged racism they received from your employees in the office. Not to mention this location is severely roach infested. Y'all got over 1600 dollars from me on 06/19/23. If it wasn't as close as it is to my job I definitely would not be there. And if it was up to me after the way I was treated on 06/23/23, I would have handed over the keys on the spot and y'all would have given me every dime I paid back.

when my boyfriend moved in i helped to pay for his room, that was no problem. then after two maybe three weeks of being there i had dropped him off from work. the male manager not sure of his name white guy sort of short seen us and said "do yall live here", in which my boyfriend replied "I do" then he asked me "so do you I said no sir", he said all guest must be registered. so it was a bit of a shock seeings how i had visited on many occasions and had been seen and never was approached. all that was fine just doing his job. we decided to leave seeings how i have a home too. i later dropped him off there. Here we are now almost a whole month he's been there. he paid the dog deposit and i had not been to see him in days, so I went to the front office to register as a visitor. before going i phoned a head days before by third party to make sure if my back ground was dismissed if i could be there due to the nature of my charges. was told by Ivonia as long as there was proof of dismissal I would be fine. so i went the lady (gm manager) took one look at my back ground which in most cases is understandable for a quick no but when i asked why she said aloud you plead guilty to all charges. there was a lot of people in the office it was around noon. she said she would no longer speak to me because i was not the tenant, when my boyfriend asked her to explain why not because he was with me to collect said paper work needed, she said i had to tell him my back ground. like hello hes my boyfriend he knows my background. (one of my charges was never filed in which i received a letter stating the charge was dropped for incorrect charge at jail. (had that) i was then given two charges that later were dismissed (never plead anything) which then resulted in said charge that was first dropped. i did 4 yrs on a 5 yr probation for deferred adjudication due to completing all my stipulations it can be removed in 5 yrs.) My complaint is not because of my back ground being dirty, or me not being there as i said i have a home. its the fact she spoke to me as if i was beneath her because of my past. I am a manager my self and have been for 5 yrs now I would never treat a guest as such. i work in a restaurant and no matter how the guest looks i would never speak in such manner. more so if someone couldn't pay i would not make it known to everyone in my store, not to mention because of my back ground he received a letter to vacate on the 25 of may which is when he would of originally had to leave anyways. not sure if this was done to keep the deposit but it says unregistered guest with bad background. and i was trying to register nor was i there after trying i left. I have an employee that stays there that recommended this place to him because of his changed situation with housing. I was told hes had family stay with him over a month and never a eye brow. i'm not sure what this will help but hopeful someone does take action because a civil suit to pursue legal chargers for discrimination and forcible detainer would not be nice for anyone's business. thank you for taking your time out to read this.

My name is Bunetra Jones and I paid for august 30-2021 and I moved out 27-2021 at 10:30 and I also return the key back in and I didn't get my money back which is 369.00. And I took pictures of the room before I left. And I feel like that is not right.

I was a tenant for four months before my place of vacancy was burglarized and i was assaulted by another one of the tenants on the day of October 5th 2019. The assailant claimed to have lived with me for the two months prior the incident but in truth we had only been acquainted for the short time. In turn I've learned the man that kicked my door in out of anger and assaulted me is still allowed to live on the property, where as I was not permitted to continue living there. To my surprise I've learned that I was also banned from the property while my assailant continues to be allowed to continue living there and openly making hostile threats against my life. local authority was called by my assailant and because of this, his testimony held more weight against my own and the testimony of other tenants who witnessed the incident occur. In short because the assailant not only withheld information from both the property security and local police but also refused to press charges I was soon released with my case dismissed. It is upsetting to learn that I was not only evicted and banned but that my assailant is allowed to live on the property as well despite being banned himself. the resolution I desire is for my banning from the stated company properties to be ceased so that i may seek vacancy elsewhere. I should not be held accountable for the inadequacy of the staff and onsite security nor will I stand to be the scapegoat. An Injustice was done to me by your company for a crime being committed against me. If allowed I request a full refund of my last payed rent for the unsafe and unfair conditions I've been subjected to.
I currently do not have a cell phone but if you have any question please feel free to email me at [protected]@ymail.com

We have been plagued by a group of extremely noisy neighbors who live next to us. Despite complaining to the management staff (the manager avoids taking direct phone calls from the residents) nothing has been done to remedy the issue.

Not only that, but there are numerous unsupervised children running around on the grounds and destroying the property. One child threw a basketball at our front window and took off running.

There are drug dealers all around the complex, and residents fighting. The ambulance is over here nightly due to someone overdosing. The security here is almost nonexistent, and there have been numerous vehicle break-ins and theft. When security does manage to show up, they do little to nothing to curb the problem.

This place used to be so much better than it currently is. All I'm asking for is a return to the safe, quiet environment that we used to have around here. Because I am losing sleep with all of this noise!

Can you help? Thanks!

Hello my name is dana bailey I have been here at budget suites two years in october. And have never originally had a bed bug problem. But as of recent that has been multiple bed bugs in the seam of my mattress. I have went to management to get a resolve and they pretended to give us a new mattress after the complaint of multiple bites and bed bugs on the mattress. All the management did was take our original mattress and wrap it with painters plastic that was tied in a knot. And as of last month the bedbugs has returned even more. They said they sent someone to spray but are refusing to give us a new mattress! And this morning I I woke up to tingling and itching in my nose just to blow it and find a [censored]ing bedbug in it! Now i'm having to take off work and go to doctor to make sure I am ok! I refuse to pay rent on thursday just to sleep with bugs and nothing to be done about it!

I can't get in the room to get my stuff and I broke and I homeless and I need that money back really badly I don't got nowhere and they said that manager is new I ain't got nowhere to live I broke and homeless they won't give me money back at all I don't know what to do right now I scared they gonna steal my stuff while I on the street I really need help I need a to place

Hello my name is Dana Bailey, I am submitting this complaint due to the lack of professionalism that the front office managers have. I have live here since "2017" and nothing has changed far as how the front office talk to me and how they never seem to document anything as if they are wanting to be accountable on their end. This has caused me STRESS to the greatest degree because I have been so scared to leave to go to work because they would lock me out due to their failure to document things. Which has caused me to lose hours at work which comes to me paying rent late! Please corporate please look into this ! Even this week I informed the front office that I will be late with rent until Wednesday evening when I get off and stated with urgency to PLEASE document that I will be in with payment after work that evening @ 9
Well of course I get a knock on my door saying that they need rent, and I stated that I made arrangements with management to pay Wednesday evening and he said ok and left, so Tuesday morning I wanted to call and confirm with the office that they had me down to pay Wednesday he said know! And my final straw was this morning I call the office just to confirm that I will be making the payment this evening when I get off work and he said know! I had to have it in by NOON I told the man that no the first time I told the manager Wednesday evening, the second time I told the manager Wednesday evening and now I'm telling you Wednesday evening. I am at work and stressed out thinking that I have to leave work to make sure that they don't lock me out after I told them three times when I would have it in, and I informed the manager that this was not my mistake it was from the office end and he informed me that he didn't know what to believe! Wow I said to myself I am already dealing with a great amount of stress due to losing my mother this past Sunday and in the process of trying to plan funeral and now having to deal with the stress of unprofessional management. PLEASE contact me [protected] so that I don't have to get a attorney involved

Me and my fiance have been through so much with these apartment people it's not even funny.we first started out in a different room telling them over and over again about a very bad roof leak that we had.it took them almost two months to move us or do anything to help us in our situation.our clothes, bed, and floor was saturated with water and it was molded.they finally movers in another room where we have told them it was an infestation of roaches and bed bugs.they have spot sprayed and the bugs have got worst.we have thrown out our couch and box spring and received a used box spring that has more bed bugs it and our whole apartment is swarmed with them.we have taken pictures of the bugs and told them but we keep getting used furniture and no concern at all about this infestation.we have lived here for two years and have been dissatisfied with it all from rent down to these horrible bugs.please help asap.please

I stayed at your
Empire Central property in Dallas, 12/4/18 till 1/2/19.
I have yet to be reimbursed for my 150.00 deposit. It is now 8 weeks. Last week Victor told me it would be expedited. Today Mark tells me that has not been done. I am proceeding with a BBB complaint as well as reaching out to FOX News Becky Oliver who handles Community Affairs. Freeman Inc will no longer be housing employees there. This is ridiculous.
Jeff Waluch [protected]