Super 8
Reviews and Complaints

Stayed from Augusta 25 to August 27 2023

Morning breakfast

Tables are unclean when person leaves the table, the next person that sit at that table, the table is not cleaned, no one on the floor to clean it.

Room are uncleaned, standards of cleaning is not very high, VERY POOR.

Also, there is an issue on language, they don't speak English (very hard to understand) or French (they can't even communicate if French.

They rushed me to pay an hour and half early, they woke me up not at check out and also would open my door when I was staying over without notifying me and also because they would only judge and assumed I wasnt going to be a stay over but I was and have been there for a few weeks.. The staff also stole from me and falsely accused me of taking my personal property. I had a charging tower brand new and it was taken when they went into my room while I wasn't there. The hotel must meet quality assurance and respectfully inquire about payment and can't leave your door open if your staying while your gone. I never missed payment and also always had my utmost respect when paying for my room did not overstep my personal boundaries disturbing no ones personal belongings and property

On the 9th of September I called the super 8 to book a room they told me that they didn't have any rooms available but the town over did so I booked one there Pontoon Beach. I asked if my card was going to be charged because I was paying with cash I was told no so when I got there I paid with cash and then they also charged my card. I spent the next day on the phone for about 3 hours and not one person out of the 10 people I talked to could refund me my money. I understand incidents happen but nobody is looking into this even after my 3-hour call yesterday I've called back today to just talk to the same group of people that know nothing. And then I'm also on a budget because I cannot work at the moment due to an accident so it is very frustrating that I was told I was not going to get charged and was charged twice and now I can't find anybody that knows how to do a refund.

I booked and paid for a double queen room for 5 nights and for three guests. Our stay was from Sunday July 2, 2023 through Thursday July 6, 2023. We were charged and paid for the room prior to arriving. (Never again) We were in Lawrence for my mother's funeral.

When we arrived at the lobby to check in, we found we were in the middle of a woman screaming at the front desk staff while her elderly father was trying to calm her down. This went on for about 20 minutes. When we checked in it took long enough that we weren't sure they had our reservations, but they were eventually found. The front desk staff were friendly and helpful.

We were given a room next door to the screaming woman. Both she and her children began pounding on the wall we shared, while she was screaming non-stop in the background. After about 30 minutes, my daughter went down to the front desk and asked for a room change. They gave us a room on the other side of our original room, and we no longer shared a wall with the woman. However, she went out into the hall screaming for another 15 minutes. It should be noted that the original room had doorframe damage where wood had been carved out around the locks. It had been painted over, but it would have been easy to break into the room.

Having paid for 3 guests, neither room we were given had enough linens for even 1 guest. There were no bath towels, and the room was almost out of toilet paper. After everything we'd already been through after driving all day, we decided to request more linens and toilet paper on Monday July 3, 2023.

My daughter discovered when about to take a shower that there was dried blood all over the shower door and the bathroom doorknob. My daughter cleaned up the blood the best she could with one small alcohol wipe but had already touched the blood in multiple places before discovering it. She needed a shower in preparation of the funeral. We had to leave for the funeral, so we left a long note to the front desk complaining about the blood and the lack of towels and toilet paper, as well as explaining what the problem was to the manager. We were assured it would be taken care of while we were gone by the manager.

Due to the funeral and following family events, we didn't arrive back until in the evening. We found two bath towels and one roll of toilet paper. No cleaning of any kind had been done. This was the last straw. We have been trained in the medical field and are fully aware of the health risks of touching someone else's blood.

We were able to book The Oread hotel (a highly rated hotel in Lawrence) and they were able to check us in at 3:00 a.m. July 4th, 2023. While we were loading the luggage at that hour, we saw people lurking in the corners of the hotel, selling/buying drugs.

Nothing about this entire stay represented what we were led to believe we were buying when we booked the hotel. It was unhygienic, unsafe, unstable guests, drug dealing, and we learned that they rent to homeless people.

None of that was disclosed when we agreed to stay at this hotel.

We will be getting drug tests done to see if we contracted any diseases from the blood in the bathroom. Further action will be taken if these tests are positive. How is this hotel passing regulations?

I booked with the Super 8 based on its formerly good reputation. Nothing about this stay was even close to the experiences my parents used to have when they stayed in Super 8s. We are reasonable people, but I will never stay in a Super 8 again. I feel cheated out of the money I spent on this hotel that I had to prepay for. Buyer beware. False advertising.

If you want to stay at a place where the homeless regularly come into the lobby and serve themselves coffee, this is the place for you! I eventually gave my bagged breakfast to one of them. Turns out he was a regular. Staff can tell you stories of the homeless camping out on the roof with the police deciding to leave them alone, as well as the mentally ill dropping by.

And if you happen to choke on your coffee and cough while listening to the stories, be prepared for the same staffer to drop the story and give you a lecture about covering your mouth with your hand when you cough and her Covid bout, all for the benefit of not only you, but also for all the others in the lobby. If you appreciate such guidance, be sure to stay here, you'll love it.

I traveled to Clarksburg, WV for my son's AAU Basketball tournament. We only needed to stay one night, and the picture online looked nice but basic, but we did not need anything fancy. Well, when we arrived there was yellow tape for some reason blocking off the front parking lot but could get in the door to the front desk. The lady at the front desk had black eyes and her parents were in the lobby eating and feeding her baby like they lived there. They key machine did not work, and she tried almost a entire stack before she got two to register. She stated that it is outdated but the manger has not ordered a new one yet. We go to the room and the door handle was broken and took a few times to open as it was also sticking. It had the most awful Odor I had ever smelled. The bedsprings were nasty and worn down, the mattress and sheets were clean, but the bedspreads were all raggedy and worn. They had no cable, only had CBS, said it could not initial or whatever. The rolling chair was broken and stained and had white residue in the creases. The other chair was just nasty and never been cleaned. The entire outside looked like something from skid row but not what the picture had. We were there about 30minutes trying to decide what to do because it was so sketchy, when someone tried to come in and we kept saying someone is in here and they kept on and low and behold 3 not so clean, drug issue looking females came thru the door with a key! All they said was Oh we did not know someone was staying here and left the entire building, I watched them. So they have been given keys and the bathtub was burnt up and disgusting, they are letting addicts, and such use the room and I do not want to know for what trade if you have keys, so someone did not tell them they rented it this weekend. Most of the rooms were homeless people with children and so lots of commotion and trash as well as we looked in the room beside us when entering and it was full of garbage and someone came out with a kid in a stroller to do laundry the odor was ridiculous. The website needs taken down for this hotel or real pictures need to be shown when people are bringing kids there that's ridiculous. A repo man brought someone's license plate back and got his money right in front of the hotel, they also lived there who got repossessed.

Customer service was very rude there was no breakfast and our TV in the room is bust d. On topof that they made us pay a deposit fee when I showed them my dogs registration I'd for PTSD support. We paid 200 dollars for a broken TV dirty rooms. No service housekeeping at all. Blood all over the sheets from bed bugs. Is this how yal run super 8.. y god this is horrible and we can't go anywhere bc we paid 200 for a day and a half. I will never stay at super 8 again. I will be reporting this to the bbb. I sent a copy of my dogs registration card I'd. As well as broken TV and bed bugs on bed. 11

I checked in April 10, 2023 at 5am. I originally thought I would stay until April 11, 2023. After 3 hours I was notified of a family emergency. I checked out on April 10, 2023 at 8:30 am. That is a stay of 3 12 hours. I was charged for 2 days in the amount of $ 173.16. I am willing to pay for 1 full day of $86.58 but not for both days. THIS WAS NOT A RESERVATION I WAS A WALK IN! When I checked out I asked for a refund and explained the situation. I was told the manager would call me. No phone call. I went back the next day and was told the manager was gone for the day. Went back the next day and was told that the manager was out sick. I called yesterday and was told the manager will be out for the week. I cannot believe that there isn’t an assistant manager, district manager, or someone that can issue a refund. The manager’s name is Brenda if she even exists. HORRIBLE CUSTOMER SERVICE. This is a total ripoff. The man at the front desk is rude. He told me to call the police. This is no way to run a business. As I stated I would be happy to pay for 1 full day for a 3 hour stay, but to pay $ 173.16 for 3 hours is unacceptable.