Electrostim Medical Services (EMSI)
Reviews and Complaints

This is very poor customer service and fraudulent Insurance claim company.

I got tens unit from my Doctor order. I canceled my Account with them to stop shipping monthly supplies for monthly bill $50 copay by phone spoke with the lady(she is customer service) on 2/9/2023 at 2:30 Pm. They have continued ship me supplies and submitting claim to my insurance IBC on 2/22/2023. I have refused to pay any service since 1/22/2023. I have report them to my insurance IBC, my insurance can't reach out them by phone call. They don't answer the phone, only leave message, they don't call back. The EMSI Never ending, non stop sending monthly supplies bill charge patient forever with cancellation Account.

Back in July 2019 via my my doctors' recommendation I try a tens unit I received a tens unit through the mail from EMSI. It contained a letter from the representative and a document for me to sign to validate I received the device. I received documents from my insurance stating they were billed for the device. I used the device for under 60 days and returned it. The documents from my insurance stated if I had it any longer I would be charged for keeping the device. Yesterday, May 20 2021 I received a bill from EMSI stating I owe them $175.00 rental fee for the first 30 days I had the device. I got the bill two years later due to an incorrect coinsurance billing. I called EMSI stating I had no paperwork stating I would be charged a rental fee for the first 30 days. The representative stated the EMSI representative who gave me the device should have informed me. I told the representative I never met anyone from EMSI. I told her I received it in the mail. She told they don't mail them out. She gave me the impression she thought I was lying on how I received the device. She even had the document handy that I signed when I received the device implying I did a face to face with an EMSI representative which never happened. She then tried to refer me to her manager. The call went to voicemail. I didn't leave a message. I called my insurance to verify the billing codes were correct which they confirmed. They questioned as did I why I'm hearing about it two years later. I got a quizzical tone as to why I'm hearing about it two years later from the doctors office when asking about the codes and the EMSI who was in charge of getting me the device. She didn't have name in their system. In summation I never met an EMSI representative, I received the device through the mail and never received a document that I would be billed a rental fee for the first 30 days until two years later.

The unit only worked for about a year and a half. The real problem is that after notifying them I no longer wanted or needed any products they continued to send them for 5 years at a rate of $140/quarter or $520 a year and billed my insurance. I reported it to tricare, but in typical government contractor fashion they didn't care. Finally had to file a claim with BBB after numerous attempts to get them to stop. That's over 2 grand of taxpayer money, and that's just my experience...how many others had the same?

Was ordered the Stim machine due to a back injury/pain.. was told by the Dr & nurse according to the Rep I would be covered by my Insurance - Got my 1st bill 2 yrs ago for over 1900.00 - My Insurance never covered it & whne speaking with my insurance, they said they told EMSI when they got the 1st paperwork that the Stim would not be covered - then they charge crazy prices for the pads, wires, batteries, etc... Well they're getting 25.00 a month until the bill is paid off, tried calling the company to see if something could be done, only answering machine & no call back - Go Figure

After being in a car accident last january I went to physical therapy for several months. A sales rep from emsi contacted me about tens unit and came to my home to deliver it and stated no out of pocket cost to me at all. Then I started receiving monthly supplies and being billed! I called her directly and got that cancelled. But I now have been receiving a billing stating for $125 for almost a year and every time I get it I call the toll free number only to be put on hold music for over 30 minutes at a time. I've literally called customer service 10 times or more. Every statement they sent me I write a big ole note to cancel and send return instructions... Unit was never used.. No one ever responds and then like a month later they send another statement.
I have now sent one more request for return instructions asap. If I do not hear anything I will be reporting them to the state of florida and obtaining an attorney

Upon my return from Afghanistan I was given a TENS unit from the military for back injuries. I retired in Jun 2016 and this company keeps sending me bills for batteries or electrodes that I never received. I have ask this Electrostim Medical Services to stop sending these items several times since I am now covered by VA vs. military. I've requested TRI-CARE get involved but all they did was stop paying the bill. Since I have to now pay for these things they are basically taking advantage of a situation.
it is so frustrating to continually get billed for products never received, OR product I don't need.
This company takes advantage of the military system/retirees and should not even have a contract with the military. I have sent three request to EMSI, the latest being Oct 17 to resolve this and no luck.
IF you can help it, do not deal with this company. The exploit situations to get $$ from people who do not need their services and pray that we get tired of asking to stop being charged and pay them because it is easier.
I paid them once, but this is so frustrating.
And if you ask your self why I pay rather to fight with this company, back injuries were not the only problems I came back from AFG with. so as far as i'm concerned this company also hopes for Service members who are exhausted from this 'pebble in our shoe" service.

I never even met the sales Rep. My chiropractor ordered the unit and had me pick it up at my appointment. I then started receiving supply after supply that I never ordered or asked for. I called my chiropractor and got the Sales Rep's name and called him many times as well. They billed my insurance company for all of these unwanted items as well. After several months of call after call, the only way to get this fraudulant loop to end was to have my account disabled. The nightmare is not worth it, especially considering the unit itself has an inflated price. Buyer beware!

This company is such a joke I have insider information on them. I just recently attended their national sales meeting and what a ridiculous event it was. This company tells it's reps to tell patients that their units are bundled with the devices and then bill the patients insurance company for both the device and either a back brace (in most cases not necessary) or a garment ( again not necessary for most). The managers are such a joke they fly around the country and don't even see their reps. You also can never get a straight answer out of them on how much they actually bill an insurance company for one of our devices. they just dance around the answer and never tell you the truth, they also are taking advantage of the military. (more to come)

They double billed our insurance for the one unit we purchased, and billed for rental fees even though we purchased it outright. Our insurance has fabulous coverage, but even so, we would have had to pay more than $1000 out of pocket. I spent 3 weeks in the hospital, and only paid $250 out of pocket, so when we got the EOB from the insurer, I knew something was wrong. BC/BS had a great deal of difficulty contacting them, and finally got them to resubmit, but even though BC/BS said I only owed $135, they still billed us for more than $1000.

I have since paid what BC/BS said we owed, and wrote instructions to cancel all further deliveries, yet they still keep sending supplies we didn't order. Don't do business with EMSI. If you do, you'll be sorry.

I was told by matt klein territory manager that i was covered under my insurance because i told him i did not want his machine till i talked to my insurance compant he told me he did and i was covered and i am not there not in my network since i couldnt make it to him he brought it to my house droped off no instructions i used it once it made my neck and arm hurts more after the use of this product then they mailed more stuff for this machine with no directions and now are tryinf to make me pay for it a used the thing once i mailed it back to them now there charging me 203.89 after my insurance did pay them 189.39 i do not fell that i should pay for this since they lied to me i would never have taken it if he didnt tell i was covered thats alot of money for i one trime use of a product i didnt want

These guys are scam artists and LIARS!

On or about July 5th, 2010 I received an advertisement in the mail from EMSI that says; "Is the media talking about your company and products?", so I sent them an e-mail asking for more info. About 2 days later I get a call from Steve Friedman, the president of the company. He told me all about the company, what they do, how they do it, etc. and then we talked about the products and business I wanted to do the PR campaign for. He said what I had (my products and business) is perfect for this campaign, so he sent me a questionnaire to fill out. I did, and I listed EVERYTHING about my products and business that I wanted to do the PR on, and I made it VERY clear that this PR campaign was about (and ONLY about) my products and business. Well... after he schmoozed me and lied to me and got me to sign the agreement and send him the $7, 445.00, he arranged a conference call about a week later with the EMSI staff. We did the conference call and during that call I was told that the campaign will NOT be about my products or business, but rather about "me" and my expertise in my field and that MAYBE I could get my products and busines "mentioned" during the interviews and ad campaigns, but there would be no guarantees. This is NOT what their ad says, it is NOT what I was EVER told before signing the agreement, it says NOWHERE in the agreement nor ANYWHERE that directions can (and will) change, and now they say since I signed the contract (that says "no refunds"), I am stuck having to pay the $7, 445.00 for something I do NOT want! Had I have been told BEFORE being lied to and coaxed into signing and paying, I would have NEVER signed up for such a rediculous campaign. "I" don't need, nor want, any PR... my products and business need the PR! They say they promote your PRODUCTS abd BUSINESS in their ads, in conversations on the phone, in e-mails, and so on, and then they change directions once they get your $ and have your signature on the agreement, and they won't refund a dime of it. This is fraud, false advertising, misleading customers and is an absolute scam and a crime! I have ALL of the e-mail correspondances as well as the original questionnaire they had me fill out and fax to them that CLEARLY says this campaign is about my PRODUCTS and my BUSINESS, not about "me", nor that I "may" get them mentioned in the campaign. Who in their right mind would pay for something they MAY get? I mean, COME_ON! These guys are RIP-OFFS and CROOKS!

I cancelled supplies that I receive every few months, whether I need them or not. I have called them several times and let them know that I do not need any replacement supplies, since the electrodes can be used many times
and batteries can be bought much cheaper locally, as well as the wipes can
be bought locally much cheaper as well as the lotion. My doctor or myself never requested batteries, wipes or lotion, and there was never any question as to how often I would need electrode replacement. I used the same electrodes for one year at a rehab facility, so why would I need them monthly? How can they send batteries, wipes and lotion which is NOT doctors orders, and my permission was never asked? Since I always have health insurance, batteries, wipes and lotions are NEVER covered, and NEVER ordered and nothing is sent Free of Charge... On the last Explanation of Benefits the Electrode charge was $195.12 and DME Delivery-Set Up is $30.00. I received the initial unit from my therapist directly, and I never have met anyone from EMS. Since the padded envelope is very light and there isn't any DME Set Up, What is $30.00 for? The evelope is 8" X 9" and is lightly padded for the electrodes. I cancelled their service totally, since I have enough electrodes for 15 years. I cancelled on June 6th and coincidentally I receive another electrode envelope on the 11th? On their printed postage stamp (label) on the envelope it states on the left top line
" Change Service Requested". This makes me think that my cancellation triggered EMSI to immediately send another shipment to charge once more. When I called an cancelled on June 6th, I was told that there would not be any more shipments sent and it was cancelled. The delivery confirmation number is [protected] 43 with USPS. I will attach the info on this delivery from the USPS website as follows:

Label/Receipt Number: [protected] 43
Class: Package Services
Service(s): Delivery Confirmation™
Status: Delivered

Your item was delivered at 2:54 PM on June 11, 2010 in SUMMERVILLE, SC 29483.
Detailed Results:
Delivered, June 11, 2010, 2:54 pm, SUMMERVILLE, SC 29483
Arrival at Post Office, June 11, 2010, 8:36 am, SUMMERVILLE, SC 29483
Shipment Accepted; June 10, 2010, 10:09 am, CHARLESTON, SC 29423
Electronic Shipping Info Received, June 09, 2010

PLEASE HELP ME RETURN THIS LATE SHIPMENT AND RECEIVE CREDIT, and hopefully EMSI should always get approval from customers
before sending batteried, lotion and wipes, and always get approval from customers for the usage need to reorder, not just automatically pick a delivery timetable that is best for EMSI making a profit.

Thanks for your time and consideration.
Sincerely,
Barbara Delia