Elevate Styles
Reviews and Complaints

I put in 3 orders for over $1300 paid for expedited delivery to Canada via Air. Two orders were to be shipped Friday and delivered today. I called DHL this morning and they don't even have them yet. So I contacted the store by email and they are the worst customer service people ever. They don't answer your questions, pick and choose which ones they do and in as few words as possible. So what was to be at my door today, I was told msy go out by the end of next week. WOW! I'm a new customer but it doesn't matter they are so rude, won't tell you anything and when I. told them they could be nicer and pleasant or I'd cancel my orders, they were still miserable. So I told them to cancel my 3 orders. I never received a reply. These are all paid for and I have a feeling they take your money and don't have the products to ship. Why else would you treat people. so. horribly., because they know once they rip. you off you won't be coming back anyway. I'm literally sick to my stomach these wigs were for work for a photoshoot and I paid fir them myself. Now I'm out over 1300.00 these people should be exposed as the frauds they are. They are nothing but ignorant thrives and con artists.

I recently made a purchase from ElevateStyles and was disappointed with their so-called "free shipping" policy. I was excited to see that they offered free shipping on orders over $60, so I went ahead and placed my order. However, when I received my package, I realized that one of the items was not as described and pictured on their website. I decided to return it, but was shocked to find out that they would deduct the shipping fee and charge a 20% restocking fee since my return would put my order below the $60 threshold for free shipping.

Now, I understand that a 20% restocking fee is pretty standard, so I wasn't too upset about that. However, the fact that their "free shipping" policy wasn't really free was a major disappointment. I wish they had been more upfront about this policy, as it would have saved me a lot of hassle and frustration. Plus, the fact that I had to pay for return postage on top of everything else just added insult to injury.

Overall, I would caution anyone considering shopping at ElevateStyles to think twice before making a purchase. While they do have a decent selection of beauty products, their shipping policies leave a lot to be desired. If you're not 100% sure that you'll be keeping everything you order, it's probably best to look elsewhere. There are plenty of other online beauty supply stores that offer more transparent and customer-friendly return policies.

This website is a total disaster. I recently purchased a Hair Republic Tru Wig Lace Front Wig LF-Twist Small 26" - Colors: 1B and was extremely disappointed with the product. The wig arrived with huge sections un-braided and instead had matted straight hair. It was a complete mess and there was no way I would ever wear it in public. If the wind blew up those twists, I would look like a crazy person. When I contacted customer service, they claimed they couldn't see the issue in the photographs I sent. What a load of baloney!

I'm not even going to bother returning it because of the ridiculous restocking fee (20%), shipping cost to return, and the shipping cost they added for sending it to me "free" in the first place. It's just not worth the hassle, which is obviously their intention. I'm going to make sure to spread the word about this terrible experience on social media.

The wig I received was the worst quality I have ever seen. Don't believe ElevateStyles when they claim to have quality products on their website. It's all a bunch of BS. Save yourself the trouble and shop elsewhere.

I recently made a purchase on ElevateStyles and unfortunately, my experience was not the best. I was excited to order some new wigs, but when I went to select my preferred colors, many of them were already sold out. I ended up choosing a green and black wig, but unfortunately, it doesn't suit me at all. I thought about returning it, but the process seemed like too much of a hassle.

To make matters worse, I accidentally selected the wrong shipping option when I was checking out. I was hoping to get free shipping, but instead, I was charged $24 for shipping. I was disappointed to find out that my order took seven days to arrive, even though I had paid for two-day shipping.

The next day, I decided to call ElevateStyles to see if there was anything they could do about the shipping fee. I explained that this was my first time using the site and I wasn't familiar with all the buttons and options. Unfortunately, the lady on the phone told me that there was nothing she could do to help me.

Overall, I'm really disappointed with my experience on ElevateStyles. I spent over $60 on merchandise that I can't even use, and I also paid for unnecessary shipping. I feel like I've lost money and I'm not sure if I want to do business with this company again. It's a shame because I was really looking forward to trying out some new wigs, but now I'm left with a bad taste in my mouth.

Back in January 2016, I had a terrible experience with ElevateStyles. I ordered a "Beshe" Ella HH wig in color P1B/30, but instead, I received color P1B/30 Patch. I was so disappointed and frustrated because they insisted that they had sent the correct order, even though this color was NOT shown in the lineup. I mean, come on, how hard is it to send the right order?

I decided to email them 1 video and 7 photos to prove that they had sent the wrong order. However, they STILL claimed that the correct color was shipped, and Elevate Styles refused to provide shipping labels for my return. I was so upset because I had spent my hard-earned money on something that I didn't even want.

I had to take matters into my own hands and made a written complaint to the BBB of Illinois. Only THEN did they provide shipping labels for my return order. I FINALLY received the correction in February 2016 and received a voucher credit. These events have cost me time and a little extra money, and because during all of this hassle, they had a shipping rate increase.

I may never order from them again! I am EXTREMELY disappointed! I used to love their customer service, but what happened to them? It's like they don't care about their customers anymore. I hope they can improve their service and make things right for their customers.

I gotta say, I was pretty disappointed with my experience with ElevateStyles. I was really excited to get a new wig, but when it arrived, it was not at all what I was expecting. First of all, the color was way off. I ordered what was supposed to be a pale blonde, but it ended up being more of a reddish orange. Not exactly the look I was going for.

But the real kicker was how thin the wig was. I mean, seriously, it was shockingly thin. I spent $160 on this thing, and there's no way I can wear it without adding more hair to it. And let me tell you, trying to hide the wefts is a nightmare. I shouldn't have to add hair just to make it wearable.

To make matters worse, the front and top of the wig were all matted and frizzy. It was super thin up there too, which just made it look even worse. I hate to leave a bad review, but I don't want anyone else to waste their money like I did.

Honestly, I think this wig could have been really beautiful if they had just added more hair to it. But as it is, it's nothing like the wig in the video. That one looks so much thicker and fuller. It's just really disappointing.

So, I recently made a purchase on ElevateStyles, and I gotta say, I'm a bit disappointed. I ordered a couple of everyday wigs, and some extra goodies to go along with them. I even splurged on the 2-day shipping option, because I was so excited to get my new look. But, after two days of waiting, I still hadn't heard anything from the company. I decided to reach out to customer service, and that's when I found out that my items were back ordered.

Now, don't get me wrong, I understand that things like this happen. But, what really irked me was that I had already been charged for everything on my credit card. It's a real pain to have to go through the process of getting a refund, especially when it's not your fault that the items weren't in stock. I just wish that ElevateStyles would make sure that everything is ready to ship before they charge their customers.

Overall, I was really looking forward to my new look, and it's a shame that it turned out to be such a hassle. I feel like I wasted my time and money, and I didn't even get the products that I paid for. I hope that ElevateStyles can improve their inventory management in the future, so that other customers don't have to go through the same frustration that I did.

I've been a repeat customer of ElevateStyles and I have to say, I've never had any issues with my orders before. However, my recent purchase left me feeling a bit disappointed. Although my order was shipped out promptly and I received free shipping, I wasn't completely satisfied with everything I received. The two wigs I ordered were decent, especially considering they were on sale. However, the caps were quite large even though I don't have a small head. I was able to make them work, but it was a bit of a hassle.

What really upset me were the 3D twist braids I ordered. They were fuzzy and ragged at the ends, which was not what I was expecting. I had purchased these braids from a different company before and they were not like this. Before I could even use them, I had to re-twist the ends and seal them so they wouldn't unravel. To make matters worse, the packages were all open and some of the braids were sticking out of the ends. I only bought three packs of braids and I didn't want to go through the trouble or expense of sending them back. I mean, whoever packed the box had to see all of that before they shipped it to me, but they shipped it anyway. Not good, ElevateStyles!

Overall, I'm disappointed with my recent purchase from ElevateStyles. While I've had good experiences with them in the past, this time around was a bit of a letdown. I hope they can improve their quality control and packaging in the future.

So, I gotta say, I'm pretty disappointed with my experience with ElevateStyles. First off, I tried to leave a review on their site and it didn't even get posted. That's a major red flag right there. And let me tell you, the wig I received was not up to par. It was all matted and just plain poor quality.

Now, you'd think that if a company sends you a crappy product, they'd be willing to take it back, right? Nope. Elevate Styles actually requires you to pay a restocking fee and postage to return a subpar item. That's just ridiculous.

I tried calling their customer service line twice, but no one picked up either time. I left messages both times, but I never got a call back. And to top it all off, the return window closed before I could even get a response. So now I'm stuck with a wig that's not even fit to wear.

Look, I don't buy wigs for fun. I have alopecia, and it's already hard enough dealing with hair loss without having to deal with a company that doesn't care about their customers. The lack of service, insensitivity, and terrible return policy has completely ruined my relationship with this company. I wouldn't recommend them to anyone.

In fact, I'm so upset that I'm forwarding this review to the National Alopecia Areata Foundation and thousands of members. ElevateStyles needs to know that their actions have consequences.

Oh, and by the way, they offered me a 10% off coupon for writing a review. Like that's supposed to make up for everything. Give me a break.

I gotta say, I was pretty disappointed with my experience shopping at ElevateStyles. I was really excited to get my hands on a Beshe wig unit, since I've heard great things about their brand. But when I received my order, I was pretty disappointed to find that the front of the wig was all frizzy and straight in some sections. It looked like it had been poorly packaged or maybe even worn before.

When I reached out to customer service to see if I could return the wig and get a refund, they told me that they couldn't just give me my money back. Apparently, their policy is to go through this RAM process, which I had never heard of before. And even then, they said that I might still have to pay a restocking fee, which seemed pretty unfair to me.

I mean, come on. If I'm spending my hard-earned money on a product, I expect it to be in good condition when I receive it. And if it's not, I don't think it's unreasonable to expect the company to make it right without making me jump through a bunch of hoops.

Overall, I'd say that if you're thinking about shopping at ElevateStyles, you should proceed with caution. If everything goes smoothly, you'll probably be happy with your purchase. But if anything goes wrong, you might end up with a bad taste in your mouth and a little less money in your pocket.

I recently had an experience with ElevateStyles that left me feeling quite disappointed. As a new customer, I placed my order on a Monday morning at 9:30. However, by Tuesday evening, the status of my order had not changed from "getting ready" despite the fact that the item was in stock. I decided to contact customer service to inquire about the delay.

To my surprise, I was informed that my order would not ship until Tuesday of the following week. This was frustrating, as I needed the item sooner rather than later. However, I decided to wait patiently for my order to arrive.

On Wednesday afternoon, I received an email stating that my address could not be verified. This was over 72 hours after I had placed my order. I quickly replied to the email with the correct address information, and was told that my item would ship shortly.

By Friday, my order status had still not changed. I decided to call customer service once again to inquire about the delay. To my surprise, I was informed that my address needed to be updated once again. I explained that I had already updated my address, but was placed on hold for about 10 minutes while the representative checked with the shipping department.

Finally, I was told that my item would be shipped as of Friday. This was a frustrating experience, as I had expected my item to be shipped much sooner given that it was in stock. I needed the item urgently, and the delay caused me a great deal of inconvenience.

Overall, I was disappointed with my experience with ElevateStyles. While I appreciate that mistakes can happen, the delay in shipping my item was unacceptable. I will not be purchasing from this site again in the future.

Hey, I've been emailing costumer service back to back and my emails Never been received. After trying again I am trying to reach you guys saying that I've never received my wig. If you guys can please issue me an refund or replacement that'll be fine.

Please and thank you,

Order number: #430737

Email: [protected]@gmail.com

-Kind regards,

stormi

I've made a big purchase and did not receive my order and yet I've contacted them to give me my refund back and I have not received any response this is the worst company ever an I will be taking this company to small claims court if I do not receive my refund back ASAP I already have gotten my court papers I work very hard for my money and I refuse to let a dam scam a** company take it!

I do not feel comfortable any longer to move forward to purchase anything else from this company with such rude and unprofessional customer service and response to those who pay for products from the company. I just couldn't believe the response that I got back from a question that I asked about the availability of a product and when it will be back in stock as I read the email over and over again because I just couldn't believe what I was reading

It's just terrible. They shipped my order to the wrong address and kept ignoring me for several weeks. I requested them to call me back, the situation was serious, but they did absolutely nothing. I have no idea whether they got my emails and calls or not, maybe they have no employees working at customer care. What kind of service is that? You need to shut down your business as soon as possible.

I am very disappointed, this site is terrible and I hate to say that but ElevateStyles is probably a scam!
I saw many negative reviews about them but still decided to make an order and that was the biggest mistake I've ever made. After I paid I did not receive any confirmations or tracking number, I still don't know anything about my order status and its current location.
I sent them many messages but did not receive a reply. As I said before I am very disappointed and I blame myself for this! I should have stayed away from Elevate Styles! Terrible!

I would be very happy to hear from Elevatestyles as soon as possible. These people owe me money and I want to get my money back as soon as possible. I made a big order here and spent a big sum of money and later they cancelled my order. I paid for my order using my credit card and they said that they were not able to verify my card so they had no other choice. Are you kidding me? These people literally said that they were not sure that I was the real owner of the card but they still took the money!
I warned them many times. There is only one possible way to resolve this and it's up to them to decide. I want my money back now or I will call my lawyer. Thank you for reading this.

I have been buying ElevateStyles hair for a long time now. I was very satisfied with ElevateStyles service and loved the product.
Unfortunately my last order went down the hill. As always I purchased some hair from them and when I received it color was way too dark. I contacted their customer care service and sent them a couple of pictures and asked for a replacement. They refused and said that they don't accept returns!
I did not know about that! That was the first time when I had to return something and I was surprised to hear that they don't do replacements! I'm not sure if I'll buy from them again.

Placed an order with these guys in mid June and was already supposed to receive my order but still nothing. ElevateStyles promised I'll get my stuff in 14 business days but it seems like they forgot about me.
They do not reply to my messages and there is no way I could get a refund.
This is the second time I'm ordering from ElevateStyles and my first experience was also not the best one. But first time they at least answered and provided some help. But this time there's nothing!
Very poor service!

Do not order anything from ElevateStyles. In case of any issues there is no way to return anything. I have ordered some beauty products from this site and wanted to return some of them because some of them were incorrect. I contacted customer service and was told that they do no accept returns. It was clearly mentioned in their policy. So even if they sent you something wrong they wont accept it back.

I ordered a wig from ElevateStyles and entered one address for delivery and one address for billing. Later I received a confirmation email and saw that the two address were the same. I don't know how and why but they changed the delivery address to the billing address. I realized that the product won't be delivered to where I live. I contacted customer support immediately, explained what happened but was told that there was nothing they could do. Absolutely no help from customer support. They just didn't care about it. They also refused to cancel my order. I'm very disappointed.