Elica Health Centers review: Optometry

I am writing to formally express my dissatisfaction with the service provided by your department regarding my father’s glasses order. The experience has been deeply frustrating and unprofessional, causing unnecessary stress and inconvenience.

Initially, this was an urgent matter as my father’s glasses were broken, and he required a replacement urgently. I was informed that the new glasses would be ready in two to three weeks. However, the process took an unacceptable two months, during which your office failed to communicate effectively.

After waiting beyond the initial timeline, I called your office myself, only to be told that my father’s order had been lost. This was extremely disheartening. You then reordered the glasses and assured me that I would be contacted within a week. Unfortunately, yet again, no one contacted me.

After two months of waiting, I personally visited your office to stress the urgency of the situation. I explained that my father had upcoming travel plans and emphasized the importance of receiving the glasses promptly. Despite these efforts, your team still failed to follow through.

Today, I finally received a call informing me that the glasses are ready, but it is now too late as my father has already left for his travels without them.

This level of service is unacceptable. Losing an order, failing to meet promised timelines, and consistently neglecting to communicate is a significant lapse in professionalism and customer care. My father’s vision and needs were disregarded, causing unnecessary stress and inconvenience.