Enbridge Gas Distribution
Reviews and Complaints

I have been trying to obtain a date for connection to a new build. I was told end of March, then one of their sub-contractor called me early in April to indicate that they will be installing the line and meter by Mid-April after a site visit. 2 days later someone came and did the locates to identify the sewer and hydro line. This occurred during the first week of April.

I called Enbridge this morning to do a status update to be told that it will be done on May 21. I have also learned that the locate are only valid for 3 weeks.

There is a huge lack of communication between Enbridge and their customers.

These delays also incurred further cost of renting heating equipments.

Over the last three months my gas reading has jumped over 200 percent even though nothing has changed in terms of home usage. My bill jumped in one month from 175 to 295 and the cubic meters in gas jumped from 457 to 740. All of this took place after the meter was changed. I have called consistently about the problem which has continued for three months. In the first instance, I talked to a woman who thought it might be the meter and said she would send someone out to check it. In the second instance, I talked to Anthony who was rude, unhelpful, arrogant, and misinformed, claiming that the woman from Enbridge I talked to in the first instance had miscommunicated to me.

This is terrible service.

I keep getting charged for a property which I no longer own and have tried forever trying to get this through their head yet they keep sending me bills for payment it is impossible to get through on phone as I have waited almost half hour then give up the property is 1185 North Talbot Rd in Windsor Ontario Canada N9A6J3. A company called Bellocorp Realty bought and has owned the property since July 28 2021 and there is nobody living there plus the furnace never worked when I left so how gas is being used is beyond me yet nothing I do seems to get this crazy company off my back I am sure the gas meter reader must know the property is abandoned the only gas using item was the furnace which like I said was broken did not run so where the gas is being used is unbelievable but still it is no longer my property or problem. Please contact the legitimate owners Bellocorp Realty they are all over the web not hard to find..

I have been trying to move my elderly Mom's account back to paper billing since Jan.22, 2021. There is a glitch with her account. It shows she is on paper billing but she does not receive bills; instead I receive emails even though my email address is not attached to her account.

I have contacted Customer Service many times in 14 months. They commit to fixing it, and mailing a paper bill. To date neither has happened. I contacted the Enbridge Ombudsman in Nov 2021. They did not respond.

March 2 2022 I was told the account was on hold until April 2, 2022. March 25 I was told the account is in Collections.

My mom is 90 years old and very stressed this is not fixed.

Today is March 23 2022, I have tried calling their customer service phone number several times and I'm unable to talk to a human being. Any attempt to circumvent their phone menu results in the friendly voice saying goodbye. How is this customer service if the only thing available is an automated menu? My issue does not fall in any of the categories available so how will my problem be resolved? There's no email and no other number to call unless it's the emergency number which I'm trying real hard not to use right now.

As a long time customer of Enbridge I am extremely disappointed in the manner in which my last billing was handled.

I had made a payment, notified Enbridge any yet still received an automated email from Enbridge.

There is an obvious disconnect with the Enbridge database.

Would request a phone call back from Enbridge to discuss this matter.

Thank you.

Brian

Cell [protected]

Received a notice at my door Friday the 24th of September 2021. The notice was telling me that our Gas service was being cut off due to non-payment. we have never received a bill to our address, or a phone call notifying us of missed payment. Two months before we moved into this address (June 2nd 2020 was our move in date) I submitted a request for an account in my name. I have the proof in email. Enbridge gas has a note on file that states they are supposed to contact Minto (the rental company I am using) when I register. Turns out not only did they fail to contact Minto to transfer the bill to my name. but when i called them a couple months after our move in date regarding the bill, Enbridge told me that Minto was paying the gas and I don't need to worry. After being told this, they CANCELLED my move in request, without notifying me. So over a year has gone by where the bills have not been paid, being sent to Minto instead of our home. So not only did we have no chance to correct the issue, but Minto knowingly ignored ALL of the bills sent to them by Enbridge and ALL of the non-payment notices and warnings. Now I am stuck over the weekend at the very least, with no gas services, no hot water, and no way to contact either Minto OR Enbridge. we have 4 people living in the home. We were never notified of non-payment until our gas was already shut off, and now we have to go an undetermined amount of time without gas services, until Minto or Enbridge can figure out a solution. And to top it all off I was arguing on the phone with Enbridge for over an hour and a half with an incompetent lady who kept trying to blame me, until she noticed that I had in fact done my due diligence in submitting a request for service with them well before my move in date, AND the note on file saying they are supposed to send notice to minto, which they never did. This is a huge slap in the face from both companies, to somebody who has never missed a bill payment in their life.

We were charged $98 for some transfer fee or some initial fee. A noticed we got 3 months after. Out of nowhere. So we called. I had to call 3 times not to mention each call we had to wait 20-30 minutes. That's almost an entire afternoon. Once they picked up (A rude woman), they claimed we still had to pay, but this time the price was actually $70.20. Now the payment for this $70.20 is on another account number, yet we still had to pay for them. They wouldn't send us a bill on our account, where we log in and usually make a payment. The customer support is abysmal and their services are too. It's horrifying that they're allowed to get away from this. Shame on you Enbridge.
Not only your prices for your "Transfer fee" is all over the place, but also your customer support is barebone. Now we have this bill we have to pay, with a soured mood, and wondering how they even calculate these payments. I feel like Enbridge is scamming their clients. Don't bite the mouth that feeds you Enbridge. This is a prime example of poor management. Please manage your workers, they seemed stressed, can explain why your support rep was so rude and frustrated.

Contacted enbridge to relocate my gas meter in April 2021 and got technician visit on May 28th 2021. Enbridge technician gave me estimate for gas meter relocation services. After that I have contacted so many time by phone and emails to enbridge customer service and enbridge maintenance department for further process of my gas meter relocation. They naver get back to me till today July 5 2021. This is not a free service they offer but don't know when they will process as I am stuck with my basement renovation.
Request to help me out asap.
I am paying enbridge gas bills before due date every month since 2012 and so I don't have any right to go to the court for this issue.
Rakeshkumar Patel
Nishabahen Patel
57 blue whale Blvd Brampton
Ph. No. [protected]

My Enbridge gas bill has overshoot 75$ more than regular bill. Although I install a new furnace in the month of Jan and it's 95% efficient and it suppose to give 40-50$ bill less so I was surprised and get checked again with the company and it seems all good on my end from installation side. no fault at all.

I called Enbridge and they said it's just an estimation and we will take an actual reading on march 18th to adjust the usage.

I told them that even estimation is wrong where my bill never exceeds more than 150$ in a year and you estimated 236$ during this Covid time where people has no jobs and struggling to pay bills.

Attached bill that shows all information. This is a reason, I am filing this complaint to ensure Enbridge has some guidelines for the customers on estimation percentage charges rather collecting huge amount benefiting from customers on bank interest charges etc. we all know what I am talking about.

Please assist in this process to help the whole community.
Regards, Arman Sarang
+[protected].

My account # is [protected], I made a payment of $120 on Dec 7th, 2020 online through RBC (confirmation # 6360) which has not been credited to my account. I have received 3 subsequent bills which do not reflect this credit.There is no way to talk to anyone in billing to get this looked into which is very frustrating. In order to have it looked into I am supposed to log in but you have an old email address on file and I cannot log in to change it as I get a message back saying the account hasn't been initialized.
My email address is [protected]@gmail.com

I moved in June from 16 Church St. to my new location. At that time my old account was closed out, and the money that was left was carried over into my new account. I keep getting bills from my old account, the latest being 107 dollars. Can we not fix this? my old account is [protected]. my new account is [protected]. I have nothing more to add at this time.

Over charged more than a double i.e.124% than the actual meter reading, 249 m3 vs 111 m3 usage. Had reported to Enbridge Gas before, no use. Unbelievable! Is there a way to report this to the Government for governing control? You all should pay attention to you Gas bill if tied to Enbridge.
Good luck!

My Enbridge gas bill data is deliberately misleading. There is an entire section showing "My Last 13 Months Gas Use" - it is not. It's my last 16 months gas bills. Gas prices change, all of the additional fees and charges change. The ONLY part I can control is my usage and it is not shown. I could use ZERO gas and pay a bill - so PLEASE let's call it what it is, or better still, make it the usage that customers control and stop hiding all the ancillary charges under the guise of usage.

My services were disconnected due to lack of payment of my account.
I fully paid my bill and I call Enbridge to let them know and to reconnect my services.
I asked them if I could leave a note to let know the person that was going to come to not ring the bell and to not make a lot of noice because I have a child with special needs.
He was really rude. He wouldn't tell me his name. I explained that he didn't want to help me by reconnecting my services. He intimidated me.
I was scare for my own safety.

September 18, 2019

I have been a loyal customer of Enbridge for 5 years and have diligently paid my bills that I was receiving in the mail. Somehow, my bills stopped being mailed to be and apparently were being sent to an old email address the company had on file, and these slipped under my radar. I had no other correspondence from the company about the non-payment of bills until I received a collection notice in the mail on September 17, 2019 dated September 3, 2019 - this was also the same day that my gas was cut off. I also found out that I was locked out of my online account

I know that I am responsible for paying my bill on time, and this was an oversight on my part. However, I also feel that Enbridge let me down as a customer. If they would of reached out earlier, this issue and extra work and expenses for both of us could have been avoided. I would recommend that they look at a better customer service system with better communication and easier access to an Enbridge representative instead of only automated systems. I had to call the gas leak line today in order to be transferred to an Enbridge representative, as speaking with an Enbridge representative was not an option on any of the numbers provided on the correspondence or on the company's website.

This has been such a negative experience, that I am looking at changing gas companies.

Good morning,
We are a customer of Enbridge. Our account no. Is [protected]. Lakeside has been giving us the "run around" . We cannot set up an appointment for the replacement of the meter. We will be away from June 15 to July 6. We do not want the replacement done while we are away as the gas will be tuned off . When we get back we do not know how long it will take to get the gas turned back on as we have to make an appointment. After we get back. We have no gas appliances. We do need the gas for our air conditioner and hot water tank. We are an elderly couple. If we actually get summer weather, we will need the air conditioner.
I spoke to the people at The Lakeside no. on the Enbridge letter dated May 21, 2019.. On May 30 I spoke to Joy who forwarded our request to the area manager who was supposed to call us back. I called again on June 11 and spoke to " Alex" who confirmed the original request was forwarded to the area manager. She forwarded this request again. I asked to speak to her manager, a Miss Russel. She was in a meeting and I was told she would call be later in the day. There was no phone call.
I do not think it is unreasonable to have this appointment scheduled for when we get back. Your help would be much appreciated.
Cheryl and Eric Henner

RE File Number :[protected], Terry McEwan, 38 Fifeshire Cres. Nepean, ON, K2E 7G8; Email: [protected]@sympatico.ca; telephone [protected].

We received a notice dated April 22, 2019 informing us that our gas meter was to be replaced by Lakeside Gas Services. We called Lakeside to set up an appointment for the work. Lakeside refused to give us an appointment, saying that appointments were only given if the meter was inaccessible or for medical considerations. We want an appointment because we do not want to arrive home some day to find the meter has been replaced and the gas has been shut off because no one was home to permit the technician to complete an inspection and turn the gas back on. We were told that it could take four hours or more to get a second technician out to turn the gas back on. We asked both Lakeside (April 25 call to 1-866-215-6670) and Enbridge (April 29 call to 1-877-362-7434) to be contacted by a supervisor to resolve the problem but no supervisor has contacted us.

This is very poor customer service. Lakeside has obviously decided to schedule the work to suit their convenience and not the convenience of the customer. Service companies we deal with are able to schedule appointments for a day and block of time (morning, afternoon, evening). We see no reason why Lakebridge/Enbridge cannot meet such a minimum standard of customer service.

Enbridge has been pursing me for bill payment in bad faith, has made many billing mistakes, has caused me a great deal of anguish and stress and has displayed unprofessionalism and bullying tactics during this ordeal.

My dealings with Enbridge for the last 2 years

In 2008, I moved to an address in Markham, ON and opened my gas account. I set up pre-authorized payment through my bank and registered for their Budget Billing Payment. 

On March 31, 2017, I moved out of this property, paid my outstanding gas bill, and closed my account. 

During the time of closing my account, I checked my e-bills on line for the last year. There appeared to be something erroneous about said bills; the residence was totally unoccupied and the gas was almost never turned on yet, the bills did not reflect this reality.

On March 21, 2017, I called Enbridge about my concern but they replied that the reason for this was because I had agreed to Budget Billing Payment (BBP).

On April 1, 2017, I leased my property in Markham to tenants who opened their own account with Enbridge.

In August, 2017, I received a letter in the mail from Enbridge at my new address (in Mississauga) indicating that I had been paying bills on a gas meter that was not mine for many years and they were going to issue me a refund.

On October 2, 2017, I received a cheque for $6300 from Enbridge for reimbursement and 2 weeks later, deposited it into my bank account.

On January 18, 2018, I received an emailed bill for $69.69 on my closed account at my former address in Markham; I called Enbridge and they indicated that it was a mistake (Attachment 1).

On February 22, 2018, I received an email from Enbridge stating that I owed an adjustment of $747.11 (Attachment 2).

On February 23, 2018, I received another email of bills on my closed account with amount of $117 and $5905.23 on the same page (Attachment 3); I again called Enbridge and they indicated that they were going to investigate the matter and contact me accordingly.

On February 28, 2018, I called Enbridge again to ask about the confusing bills received on my closed account and advised that I could not see any details or break-down of charges, as the "View Bill" button was not functional but showed, "error on the page." I asked that they provide me with detailed information/clarification regarding the different bills received. Enbridge, however, was unable to explain the billing mistakes over the phone and said they would look into it and provide me "break-down sheets."

On May 01, 2018, I received a call from Enbridge saying that I had an outstanding bill of $5800 but explained to the caller that I was presently awaiting the "break-down sheets" they had promised before doing anything. Also, because of the different amount quoted as being owed and the on-going confusing billing problems, I requested to speak with a supervisor; I was advised that one would return my call but this, however, did not materialize.

On June 5, 2018, I received a bill of $5993 (again, a different amount).(Attachment 4) At the same time, I also started receiving Enbridge's Collection calls approximately 4 times per day.

On June 6, 2018, I discovered that the gas metre at my former Markham address was disconnected.

On June 7, 2018, I called Enbridge and requested to speak with a supervisor and was told that one would contact me between 4pm to 6pm that same day (call Reference number : [protected]). Unfortunately, no-one called back but I continued to receive Collection calls and emails.

On June 15, 2018, though out of town but still worried about the Collection issue, I called Enbridge long distance but was advised that no supervisor was available to talk.

In June, 2018, I emailed Enbridge 5 times to inquire about the confusing charges, Collection calls and disconnection of the gas line and requested that a supervisor contact me; however, not surprisingly, I did not receive any response from Enbridge. (Attachment 5- Collection Notice sent after gas disconnection; Attachment 6-my email response to another Collection Notice)

On June 18, 2018, I called Enbridge and requested to speak with a supervisor. I was provided a number to call - [protected]; [protected], Ext. 820933. I called the said number but no-one answered the call; I therefore left a message with my name, account number, phone number but again, never received a callback. 

On June 21, 2018, I again called Enbridge requesting to speak with a supervisor and was transferred to Supervisor Hailey. She advised that my gas service would be reconnected that same day but did not mention anything about the outstanding charges in my account.; a new account ([protected]) was opened for me at 3 Eby Way and I was advised that billing would begin on June 22, 2018, with the charge(s) before that date being waived (Please refer to the phone recording on June 21, 2018 with Hailey). 

On June 21, 2018, I checked online to confirm that the outstanding charge on my closed gas account [protected] 4) was indeed removed and found that the balance was "$0"; I assumed that Enbridge had solved the issue and kept its word.

In reconnecting the gas line, I discovered that Enbridge has made a mistake on the address. It had registered the address as 3 Eby Way, Unit 7, Markham, ON L3P 8A9 but my address is 3 Eby Way, Markham, ON L3P 8A9. That mistake resulted in the Enbridge technician going to my neighbor's address at 7 Eby Way, Markham. Thus, in addition to the cross-metre billing issue, Enbridge may have possibly billed me on the wrong address (when they shut the gas off, they made a mistake and went to a wrong address).

On July 16, 2018, my bank sent me an overdraft warning. Apparently, Enbridge had tried to take $6077.73 from my bank account by moving the outstanding charge from the closed gas account [protected] 4) at 3 Eby Way to my current gas account [protected] 3) at my Mississauga address. Because I had pre-authorized payment set up for my current gas account, Enbridge had attempted to take the money from my bank. 

On July 17, 2018, I called Enbridge requesting to speak with a Billing Department Supervisor and spoke with Laura C. I voiced my concern about Enbridge trying to take money from my bank account without justification but was met with the perfunctory apology, "I'm sorry for what happened, but you did not pay your bills for 7 years!" I could not believe what she had said and advised her that I had been waiting for clarification/information for the billing mistakes and charges since February, 2018, after which, she agreed to send me the "bill"(Attachment 7).

On July 17, 2018, for the first time and after numerous requests since February, 2018, I received information regarding the charges. It was a "bill" from January, 2010 to March 2017 but contained numerous errors, one being the metre number on the bill was not even mine. 
 
On July 18, 2018, I received a call from Fran of Enbridge's Customer Advocacy. She explained that Enbridge had refunded me $6300 but that I had only overpaid $793, therefore, I should return $5507. I requested that she send me an email about our discussion and she agreed (Please refer the phone record on July 18, 2018 with Fran).

On July 19, 2018, Fran e-mailed me, as per the above. However, the amount owed ($5624.76) quoted in the email was different from what she had stated on the phone ($5507) (Please refer her email and the phone record). (Attachment 8- Fran's email)

On July 24, 2018, I emailed Fran, asking her why the difference on the amounts between on the phone and in her email. Later, I found that my returning email could not be sent to her because she emailed me from "NoReply@enbridge.com". I was puzzled by why she did that. I had to search a valid email address of Customer Care to re-send her the email, addressing her attention on the subject line. But she did not respond to my email. (Attachment 8-returning email to Fran)

On August 24, 2018, I continued receiving Collection calls from Enbridge. 

On August 27, 2018, I called Enbridge requesting to speak with a person in charge but was advised that my file was now moved to Enbridge's Ombudsman. I did not know about Enbridge's Ombudsman and was surprised that my file was not referred there much earlier during my 6-month dealing with them.

On September 05, 2018, after I had again received Collection calls, I contacted Enbridge but was told to contact its Ombudsman. 
 
On September 05, September 12, and September 14, 2018, I emailed the Ombudsman but only received an automatic emailed response advising that I would be contacted "within the next 2 business days"; however, no-one ever contacted me for the next month.
 
On October 01, 2018, I continued receiving Enbridge's Collection calls (multiple times a day). 
 
On October 02, 2018, I emailed the Ombudsman for the 4th time and asked about my file status, while also complaining about the constant Collection calls problem. 

On October 09, 2018, I finally received a returning email from Ombudsman Riina Pearson, telling me she had been asked to review my account and would get back to me. During the 2 months of waiting, this Ombudsman had never called me or emailed me to clarify or confirm any information for what had happened. 

On October 11, 2018, I received an email from Riina Pearson of the Ombudsman's office advising of a "resolution" and $2000 off the amount the bill she sent. Much of the email's information, however, was not factual or contained omissions. She had omitted the key fact that Enbridge had mailed me a letter in August, 2017 admitting the cross-metre mistake and issuing me a refund; instead, she indicated that the check was sent by mistake and I should not cash the check without contacting them. She also did not include my other 3 years of overpayment in her consideration. Moreover, the information attached in her email and used as proof was the same "bill" sent by Laura C on July 17, 2018, which I had emailed Enbridge about (before my file was with Ombudsman) pointing out the numerous errors it contained.  (Attachment 9-Riina's email) (Attachment 7-bill; Attachment 10-Chart by Riina)

On October 24, 28, and 30, 2018, I emailed the Ombudsman's Riina Pearson to further discuss the matter. In my October 30, 2018 email, I detailed the errors in her email and suggested a way of calculation since the records/bill she had received from Billing Department appeared very unreliable/inaccurate. (Attachment 9- my returning email to Riina)

On December 11, 2018, without contacting me pursuant to my emails sent in October, Ms. Pearson emailed me back refusing my counter offer/suggestion and gave me 30 days to accept her offer (paying around $4000)...30 days to respond during the busy Christmas/New Year Season but 4 months for the Ombudsman to come to a "resolution" in the matter! 

On January 10, 2019, I sent Ms.Pearson a detailed email explaining why I considered her offer unacceptable and offered to pay $2000 to have this protracted matter behind me. 

On January 14, 2019, before I had received her response, I found out that I was put back to Collections and had to call and email them to advise that I was in the process of disputing the charge(s). I also emailed Riina requesting her to stop the Collections. Later that same day, I received an email from Riina advising that if I did not accept her offer I could complain to the Ontario Energy Board. I therefore advised her by email that I would be filing a complaint with the Ontario Energy Board. (Attachment 11- Collection Notice)
 
On January 14, 2019, I filed a complaint with the Ontario Energy Board (file # [protected]).
 
On January 15, 2019, I filed a complaint with the Better Business Bureau (case # 1387329). 

On January 23, 2019, Enbridge responded to the Better Business Bureau but again, its response contained many inaccuracies and omissions, even though I had previously emailed its Ombudsman, Riina Pearson, with clarifying information over the last 4 months. (Attachment 12)
 
On January 31, 2019, the Ontario Energy Board emailed me asking if Enbridge had contacted me in trying to resolve the issue. I emailed the Board on January 31, and again on February 04, 2019, to advise that Enbridge had not contacted me.

On February 04, 2019, the Ontario Energy Board informed me by email that they were escalating my file to an OEB analyst. 
 
On February 05, 2019, I continued receiving Collection calls from Enbridge. On the same day, my son told me that he had also received Collection calls from Enbridge. I found this totally unacceptable, as my son is not an account holder and has nothing to do with the matter.  
On February 05, 2019, the Ontario Energy Board advised me that they would be sending questions to Enbridge on my behalf since I had not heard from them (Enbridge).

On February 19, 2019, despite my email to the Ombudsman's Riina Pearson to stop the Collections and Enbridge being aware of me filing a complaint with the Ontario Energy Board, I still continued to receive Collection calls and emails.
 
On February 19, 2019, Melissa of the Ontario Energy Board called me to confirm information received from Enbridge. When I mentioned my overpayment over the years and the fact those numbers did not add up, she was surprised, as Enbridge had not mentioned anything about my overpayment. She then paused my call and called Enbridge to confirm my overpayment. Melissa then resumed our call and advised that Enbridge had admitted the overpayment but had indicated that the amount was only $300. I told Melissa that Enbridge had supplied me many different numbers during the year and that the charges on the bills had been very confusing and inconsistent. She asked that the information/emails be forwarded to her and I complied. 

On February 19, 2019, I contacted The Star's journalist, Ms. Ellen Roseman, who has helped customers dealing with Enbridge's billing mistakes and mistreatments. (Attachment 13 & 14) She contacted Enbridge on my behalf. Enbridge's spokesperson Tanya Bruckmueller returned Ms. Roseman's email and provided a story again filled with inaccuracies, this time indicating that my overpayment over the past 10 years was $400 - another new number (Please refer in her email to Ms. Roseman - Attachment 15).

On February 20, 2019, I filed a complaint on https://enbridge.alertline.com in relation to Enbridge's shocking billing problems, inconsistent statements, mistreatment of their customers and unprofessionalism. 

On February 22, 2019, I received a phone message from Enbridge's Ombudsman, Eileen Campbell, addressing my complaint filed with Global Compliance (https://enbridge.alertline.com). I called her back and she agreed to send me some proof and have more discussion with me the following week. 

On March 02, 2019, I received a statement from Ms. Campbell. However, the break-down of charges and metre readings in her statement are different from that in the the "bill" and Chart sent by the previous Ombudsman, Riina Pearson; also, the information in the 2 statements conflict with the email sent by Enbridge on February 22, 2018. (Attachment 16-Statement)

On March 04, 2019, I returned Ms. Campbell's email pointing out that, if Enbridge had had an existing and accurate record of bills/charges over the years, how could the break-down charges in the 2 statements from the 2 Ombudsmen be different. Also, the 2 Ombudsmen both relied on information provided by the Billing Department, which was the cause of the whole madness in the first place; the information from the Billing Department was not reliable and should not be used as proof. I emailed her stating that, after over a year, since Enbridge still cannot provide convincing/accurate information to correct their refund mistake, the imposed charge on my account to recoup the refund money should be removed, especially given all the circumstances that have transpired over said year. Ms. Campbell contacted me by phone, at which time we had a disagreement about the accuracy of the statement. I suggested to her that the charge added to my account was not justified and putting me into Collection was not legitimate. She then advised that she was going to accept the previous offer I had given to Ombudsman Riina Pearson in October, 2018. I advised her that the offer was no longer valid given that it was now another 4+ months' of suffering/harassment endured, time and resources wasted and Enbridge displaying a complete lack of honesty, integrity and professionalism in its dealings with others. I nevertheless, requested that she send me an email with her/Enbridge's position, which she agreed to do but to date, has not done. 

The Star's journalist, Ms. Roseman suggested that I seek legal advice.
 
In addition, based on my phone conversation with Melissa of the Ontario Energy Board, I have learned that, according to the rules/regulations of the Ontario Energy Board, billing error adjustments can only go back to 2 years, which means that the billing error period can only be retroactive to March of 2017. In this case, I believe Enbridge is therefore not entitled to recoup billing charges from 2010 to March 2017, not to mention the fact that I have never even owed them unpaid gas bills in the first place. 

Another troubling fact is that the owner of 5 Eby Way (the other party enduring Enbridge's cross-metre mistakes) has confirmed with me that Enbridge had been recouping a considerable amount of money from him by adding extra charges every month to his gas account...he is not sure of the exact amount, as the adjustments are on-going.

Most importantly, even though I have been most patient throughout this whole ordeal with Enbridge, they have never apologized for their constant mistakes and for what they have done to me/put me through. Instead of accepting responsibility for their mistakes, they have blamed and harassed me and displayed an utter lack of integrity, honesty and professionalism. Their statements that I "did not pay my gas bills for 7 years" and that I had "received a check by mistake and did not want to give anything back" are completely unfounded and  have served to create much misunderstanding about me and my situation when provided to such agencies as The Ontario Energy Board, the Better Business Bureau etc. It has truly been a most stressful and upsetting ordeal!. 

I was wintering in Florida in January and February. So, I signed up to access my gas bill on line, back in Canada. A month later i got an email from Enbridge saying that because of obtaining my bill electronically they would not be sending me paper bills anymore.

This is akin to negative billing which has unlawful in Canada.

I take issue with this.