Green Mountain Energy
Reviews and Complaints

I have been an electricity account customer with Green Mountain energy for several years. The past two years when I called in to renew my plan they signed me up for a totally different plan than I agreed to on the phone. The first time I caught it right away and they actually changed it to the correct one to what was on the contract that they sent me. So, The first time I caught it the problem was corrected. But for this past year 8/2022-8/2023 they've been charging me $0.04 per kilowatt hour more than whatI agreed to when they renewed my plan. After the plan was renewed I went to my account to make sure I was signed up for the correct one, and it was the correct one. Then some months later it was actually changed without my knowledge or agreement. I've asked them three times to send me The contract and they will not send it.

Green Mountain has changed the terms of the solar contract where this company now can sale over production of solar energy produced on solar panels at a profit and only credit to the panel owner capped at the amount the owner use. The remaining production, Green Mountain sales for itself. If the owner do not produce enough energy, this company charge the owner for under production. I have purchased over 20 thousand dollars worth of panels only to provide electricity that I am not paid for or credit in full?
Please contact me

I contacted Green Mountain Energy when I saw on my Equifax credit report that they had turned me over to a collection agency for an account that is clearly not mine. They have informed me that I need two identity theft reports, one from my local police department which is in the works and one from FTC . I have tried to file request online from FTC and can't seem to give them enough information to satisfy them. The young lady from Green Mountain that called me this morning gave me account number for claim being disputed as [protected]. I am nearly 74 yrs old with excellent credit and this negative report on Equifax has greatly affected my rating. Have tried several times to talk to someone at Equifax but keep getting automated service and at the end being told they can not send me free copy of my credit report, why I do not know. Am thoroughly disgusted with what these companies are allowed to get away with.

I was a green mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Basically this happened because I owned both houses until 2015. When I sold one house they took me off the wrong account. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now green mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 32.77 and mine was 247.00 so I am not paying it I only owe 32.77 (which makes sense because I moved out and turn everything off but the fridge). I think I estimate I have paid about 1500.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off.in addition to that my neighbors were told to get an electrician to come out when it kept getting cut on and off. It cost them 800.00 and they will never see that money again. Beware you have been warned about how they do business. I am now contacting an attorney, filing a complaint with the texas public utility commission, and the attorney general. Update: someone contacted me after this post from gm and during the conversation confirmed that they received a report from the december 17th oncor investigation on december the 26th. They put me on hold to file a dispute for reimbursement then came back and abruptly told me they could not help as it was under investigation with the texas public utility commission and the other department handling the matter had not concluded or discovered the error yet. Really? Really? Will the other department ever discover that error? I will keep this updated. Its one thing to make a mistake-we all do and the average consumer knows this. Its another not to make it right. I will update this post if green mountain comes clean and treats me fairly. I want to be fair but I don't want anyone going through what I have gone through.

I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now Green Mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 40.00 and mine was 147.00 so I am not paying it I only owe 40.00. I think I estimate I have paid about 3000.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off. BEWARE YOU HAVE BEEN WARNED about how they do business. I am now contacting an attorney, filing a complaint with the Texas Public Utility Commission, and the Attorney General.

I have been with Green Mountain for ten years and at my current location for over three years. I have never experienced a problem like this before, but am extremely frustrated with the current issue. In May, 2018, it appears my service was inadvertently enrolled with another retail electricity provider. I did not authorize a change in my electric service. Green Mountain was unable to provide adequate information about whom may have authorized the change nor to what company I was to be enrolled. See letters attached. The problem has not yet been corrected. Each and every month I receive a "Final Notice" which indicates to me that my service will be disconnected. Each and every month it has been necessary that I revisit the same issue over and over again with Green Mountain. I have been told repeatedly that the problem has been resolved, but it has not been. My mailing address and correct service address is 3904 Highway 183N in Early, Texas 76802...but the service address on these "Final Notices" reflect 3905 Highway 183 N in Brownwood, Texas 76802. I would like this issue corrected once and for all, and I would appreciate a full explanation on how and why this problem occurred and continues to be unresolved in spite of my time and aggravation. No one at Green Mountain seems to be able to resolve the matter. No one at Green Mountain seems to be interested in retaining me as a customer! Sherry Manley, Account #[protected]-1, Issue ID #[protected]

I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a “Letter of Credit” from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them.

I m on deferred payment plan. I removed myself from avg billing and wasn't informed that I'd have to pay the deferred plus current. I thought in was doing cheaper by getting of avg billing since the bills readings were cheaper on regular billing. Right now my bill is 264. After I was told to pay the down payment of 80 yesterday. Idk how this works but my bill has never been that high and I am going to switch carriers... They are ridiculous.. This whole company is full of [censor] with billing

If and when charging a new service fee etc., why on earth would it take two separate transactions.I never approved or authorized green mountain to use my info in two separate transactions.Its ludicrous that i only authorize a one time payment monthly, but they take it upon themselves to do a separate transaction, without permission for.10cents...Obviously its not the amount, however if i get charged additional for the ten cents itll be an outrage..Charge me .10 cents but within the allowed one time transaction.I talked to reps who c ouldnt comprehend my anger, or the principle..I will be changing providers, if you take it upon yourself to use my info in two separate transactions, with only one being ok'd, how do i know it wont happen again, and that next time it wont be more, i cant take the chance.I didn't mention that if funds weren't in my account the first transaction wouldn't have been allowed, it would've declined, but their saying the unapproved second, ten cent transaction was to make sure my card was credible?

All started on 12/10/15: due to credit card # change, I had to call with new number. Did so. Told I was told I was taken off automatic billing and would have to go on line to re-establish. I did, same day. The billing department and customer service are evidently not connected as they keep increasing my bills and saying past due. After more calls on 1/4, 1/7 the problem has never been corrected and the billing department keeps on billing me with late fees, bank fees and disconnect threats both via email and us mail. I tried calling today... They're closed. On 1/7, I was told to contact the bank because they were turning down the auto payments. Called the bank. The bank has never received any requests for withdrawals from green mountain in december or january and have never charge my account for any fees for returning any payment requests. This is all happening within green mountain departments. They now have a note on my account, "no checks, no credit cards". So how do I pay? I have been told twice that they are removing this flag. As of today 1/10/16, I am still unable to pay my bill on line. The payment requested to satisfy the problems on 1/7 was $51.82. I pulled up my bill today and it now shows $163.98 pass due and threats disconnect again! Beyond frustrating!

Green Mountain energy is a total rip off. I was not aware nor informed in the initial contract that if I am late paying not only do I have a late charge but I also incur a $20 disconnection notice fee. Ridiculous, when the electric has not been turned off.

Beware of the salespeople from green mountain energy who sell from door to door and the people that trained them. They are criminals. We've just switched from bounce energy to green mountain energy because the numbers we got from the salepeople were misleading. We were guaranteed to save a lot of money if we switch to their service. And the salespeople encouraged us to break the contract with bounce energy. Such act cost us $150 of early termination fine. We used 1974kw of electricity (Bounce energy) back in july-august, the bill was $174.12. From 8/12/2015 to 9/9/2015 (Green mountain energy), we used 1759kw, and the bill was $345.20. We used less energy but was charged more than twice the amount. Perhaps everyone that changed to green mountain energy wants to pay more. Now in order to cancel green mountain energy's service, we will be charged for $250 early termination fine. This is outrageous. We are currently discussing this issue with a civil litigation attorney. It will be a class action lawsuit against green mountain energy.

For a company that prides itself on green credentials, their pricing structure rewards the largest consumers & financially penalizes the more frugal electricity user. Check their rates. From 0 up to 500 is the highest charge per KWh, with the rate dropping from 501 to 1000 KWh & dropping even further if you use over 1000 up to 2000KWh. So to get the best rate, leave all the lights on, have all appliances running all the time & let your neighbors run extension leads from your outlets to their homes! Bottom line, if you try to make as small a carbon footprint as possible, Green Mountain Energy will give you a swift kick in the nuts & thank you for your business! Yay environment!

Energy supplier called “ Green Mountain Energy” switched energy service from a former Energy supplier “ PECO Energy” without my permission. When I called them and asked what is going on, they said: they got permission to switch the service from my Son, when he is EVEN NOT on the account! I am only ONE on the account. My son remembers, that somebody came to the property and bother him with the advertisement about a new and cheaper energy service, my son did not sign any paperwork, they just tricked him by asking his name. And still they should not switch the service without my permission, since I am ONLY one on the account. I am disappointed because “ Green Mountain Energy” Rate is 0.139 $ per KWH, however former service rate is 0.086 $ per KWH. 0.139/0.086 = 1.6. My bills for energy were higher in 1.6 times.

I started with this company in April 2014 and it's been the most horrible experience. They charge for unauthorized late fees with no notice. Then if you make a payment arrangement they still charge late fees. Telling you that s verbal agreement isn't good enough. They don't give you no grace period to pay your bill. I was expecting to get my check 2days later than expected and they said "you are still going to be charged a late fee because we had to send out a notice" but I still have yet to receive. Do Not Sign up with this company, they will nickel and dime you for breathing. Horrible!

I was approached by a Green Mountain Representative while out in the city. He spoke to me about their PECO alternative, and I agreed to take a further look upon arriving home. After discussing Green Mountain with a friend, I opted not to sign up. I received a text message from the representative (with whom I'd spoken) inquiring as if I had received their email, and I promptly responded that I would not be transferring my services. Fast forward 1 week and I have 9 missed calls from the same number; no message was ever left. I finally answer on the 10th call, and it's none other than Green Mountain. The caller identifies himself and states that he is aware that I previously spoke with a representative. I respond that I am not interested and - click, he immediately hangs up! I'm glad I decided not to transfer services. The unsolicited phone calls amount to nothing more than unprofessionalism and harassment.

No notice given my bill went from 200 to 553. When I called they basicly said it is what is. They gave me no notice that the rate was going no option if I wanted to choose a different rate. They did not help and the bitc I talked to said to bad. The supervisor said oh well and hung up the phone when I said a complain was coming. I wrote a complain to the bbb. You all should do the same. I am currently looking fo a cheaper place. If you know of a cheaper electric co. Please post.

I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm expected to pay. The amount on the statement would automatically include a $54.03 additional to whatever the current bill is over 5 months to fulfill the plan. The representative confirmed with me that I would not receive any disconnection notices while on the plan. The representative also told me that a statement had yet been generated but I would typically have 16 days to pay from the date of the statement. I later received a Disconnection notice dated 3/17/2014 with past due balance of $160.69. Going off what the rep said, I figured I had 16 days to pay so on 3/29/2014 I paid $250.00. I was not supposed to receive a Disconnection notice in the first place. 4/18/2014 I call to make another payment as I had the ability to do so and I was informed my plan was broken. The account was investigated and the rep I spoke to apologized and informed me that this was an error done on Green Mountains behalf and that my plan should have never been broken. Pamela was the name of the representative I spoke to on 4/18/2014 and she also informed me that Green Mountain will be further researching my account but they do recognize it was not my fault. Pamela told me that my account was due for $160.29 at the time and we completed the payment over the phone. She said that paying this put my account balance at $0.00 until my next statement comes out, but I was told everything was good to go. 5/5/2014 I come home to no power and I later go through my mail in which I received a statement dated 4/21/2014 saying I had a balance of $292.00, recognizing the payment ALREADY that I paid over the phone with Pamela on 4/18/2014. The statement was not a disconnection notice, it was just a regular statement, nor have I ever received a disconnection notice notifying me of 05/05/2014 disconnection. I called Green Mountain 05/05/2014 furious about what happened. I was promised a call back in 30 min while my account was getting researched. I do want to make it known it was 90 degrees on this day, meaning it was hot and I had to figure out what to do with groceries in my freezer and refrigerator to avoid them going bad. I received a call an hour later by the supervisor named Julia. She apologized and said it was AGAIN Green Mountain error and that she was going to contact Texas New Mexico Power that night for priority reconnection of power. She said that they may not be able to come out that night because of the late request, but it could be possible or latest the first thing in the morning. Julia said she could possibly look into accomodating me with a hotel, but that was never brought up again nor addressed. Julia said that she would call me back as well later that night to look into extending out my due date because as it stands I was expected to make another payment by 05/07/2014 and that is incorrect as I had just paid Green Mountain 4/18/2014 (a week and a half ago). Julia has failed on her end numerous times and I am just disgusted by this whole experience. My power was turned back on the next day around 10:30am (so I was told, I was at work). I still have not received a call back about my billing date which I am sure is causing these issues. I pay every month and I am doing what I have to do but Green Mountain is not. I was told that Green Mountain is undergoing system conversion, but why must I have to be punished for something that is not even my fault?
I would never recommend this electric company to ANYONE and I was never compensated any type of way for what I had to go through. It seems as if I am calling them every month for an issue that is not my fault. Someone please help. Green Mountain need to be penalized.

Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in taking care of my bills. Wouldn't let me speak with a manager or give me a manager name and said he'd ask a manager to call me back. When I asked to wait he told me their managers were busy doing other things.

I would avoid this company at all costs.

I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment, they transferred the services but they didn't changed the move out date from the earlier apartment.
However i have moved out from the earlier and moved in to the new apartment #3604 on 08/30/2013.
But now Green Mountain has send me a bill of $41.00 for apt #2606 which i left on 08/30/2013 and they are saying that they didn't changed the move out date, thus they have charged me till 09/18/2013.
And they have debited this amount from ny deposit refund check.