Kansas City Power & Light [KCP&L]
Reviews and Complaints

01/25/21
[protected]
My name is Kenesha Harris and I had 2 payments being processed from KCPL.

It is KCPL's Policy to NOT reconnect service for 24-48 hours.
Even if unpaid fees are collect within minutes of disconnect.
They will not add orders even if truck is down street from residence.
They don't even add a same day reconnect fee if requested.
Food spoils, medical devices are turned off, Children are in the dark.
Because KCPL is a monopoly, and no other electric companies are an option, they are free to treat customers that rely on them as they please.
We have a disabled (on medicaid/SSI ) Autistic, diabetic member of the household.
How is this policy good for the state of Missouri residents?
This policy only benefits KCPL and the stakeholders.

The power company had buried cable exetnded from the back yard mentioned above, into the Villas at Bristol second plat. It was placed by Hagen Electric, a contractor for KCP&L. It was placed last fall, they left a real mess. The area needs to be leveled and reseeded or sodded. I talked to both the contracter and a KCP&L rep at the time, with no responce or action. from them. Please respond to The HOA for Villas at Bristol, Landscape Chairman, Ralph McLaughlin, [protected], [protected]@gmail.com or to the home owner Amy Barber, [protected], [protected]@hotmail.com

I'm not understanding my bill I move in Jan 18, 2018 and my light bill has been so outstanding that I'm not able to afford. I have talk to so many rep on my account and that house was vacate for three years, kcpl told me. I'm able to pay most of my bill but $4, 056 is not fair to me. I'm needed sum help and some way to resolve my bill. It's not fair and I'm aware I was on a budget plan from my last resident and it's wasn't near this amount. I feel I'm being rip off and I'm suffering from depression on this matter. No one can even help on assistance on my bill. I'm working two jobs to pay my bill to get them on. It's still not enough to help take care of this bill. I have contacted fox 4 and l just want a fair outcome. As a customer for at least 14 years I've never had an issue. Need answers to solve my problem.

While owning this property I had a renter occupying the home until the 4th of November. I changed the electric service into my name at that point and prepared the home to sell. Setting the heat at a modest 62 degrees, this is an all electric home, and not using bare minimum lighting due to no one living at the residence i figured the bill would be reasonable. Two months later in on Jan. 9th I ended service with kcp&l due to the sell of the home. My first month was billed at $66.52 and then my second bill came out to $651.63. Talking with KCP&L customer service verified that no readings had been taken while i was being billed and they would get a reading to re-evaluate the bill. On Jan. 22nd while the home was occupied with the new owner a reading was taken and KCP&L declared that more usage had taken place and billed me more. $693.11. My complaint is they are basing my usage on an estimate of readings taken place when 1, a renter occupied the home and 2, when another owner occupied the home. It is logical to believe that when the home was occupied that more KWH were used than when no one was occupying the home and thus, how can an estimate be accurate when using two readings on each side of my billing were used with calculating usage during a period with no one occupying the dwelling.

My power has been out over 8 hrs. I have submitted an outrage report around 10am this morning as my power was intermittently going out, then it went out and stayed out. At night, I am reliant on a device for a condition where I stop breathing when I sleep. This device does not have a battery backup and is powered solely by electricity. I have made this known to this service and they continue to provide less than prompt service.

I have NEVER missed a bill to KCP&L, when I get a bill I pay it, unfortunately I didn't receive my bill last month so I called to inquire, I asked for a supervisor and spoke with an extremely rude person claiming to be a supervisor I asked her why my bill went from 144.00 on the even pay plan to 600.00 with NO warning. While talking to this"Supervisor" I was told basically "to bad, you were late and now you have to pay up" It wasn't until that point she then sent me my bill. She also stated that if I wanted to get back on the even payment plan I will have to pay an additional 225.00 and my bill would go to 188.00. What a scam, so I ask to speak to the supervisors boss since she talking to me as if I were a criminal and she tells me that her boss does not talk on the phone? REALLY, what does her boss do? So with KCP&L being the ONLY company we can get power from, we are at their mercy. This is a bunch of crap, I have left several messages for someone to call me back and that doesn't happen. KCP&L should be ashamed of ripping people off and scamming the public.

I find it ridiculous that yesterday at 8:03am KCP&L shows up at my house. First of all I had no idea it was them because they were in an unmarked vehicle with no uniform stating who they are. The truck was just a regular truck not one of the big work trucks we all recognize. I honestly panicked a bit and wouldn't open my door and what woman does when their unsure?

Anyways they shut off my power and by the time I realized what was happening they were gone. My dad and I called customer service many times all for the people to basically just read from a script and accuse us of lying about paying our bill. We paid on the 20th the amount they told us we owed. I mean maybe before telling someone they are the ones in fact lying or anything maybe try to look into it first or be more helpful. The gal we talked to was distasteful; refused to help us. We then drove to one of the locations listed on the paseo there was a nice gal that tried to help my dad in there but basically they told us they accidentally had us pay someone else's bill and it would take weeks or a month to figure out what actually happened, and that we still need to pay our current bill and that they will just deduct what we paid. BUT they won't be able to come back and turn my power on til between 8-10am the next day? I know they have on call crews if u are the ones that screwed up then why do I have to suffer longer in this?!? I find it funny that here it is 8:43 passed 24 hours and still no one. Although y'all seemed to have no problem yesterday and showing up to turn it off; with it not being my fault. Maybe try to be quick to fix problems instead of solely making it the customers problem?! I find it ridiculous That we even had to ask that we not be charged for you guys having to reinstall our power. Maybe for a change have a [censored]ing sole regardless of someone's situation? And when you figure out u guys were the ones in the wrong then make an effort to acknowledge that or make it right. Just because you have a monopoly doesn't mean it's right to treat people the way you do. No wonder every year I see you guys on the news for disturbing things. This whole thing is so ridiculous to me that this actually all unfolded like this.

Best advice is read all of your negivtive reviews and try to at least attempt to help people at step one with customer service and then actually own your [censored] ups and make it right! Don't make your customer deal with your mistakes; take care of it professionally!

ok where should I start, my kcpl bill has been 231 a mo. and dues on the 19th. I guess back in may they changed my dues date to the 13th never new still paid it all summer on the 19th. come aug it changed to the 11th still never new. this month I was splitting my bill between checks but still paying it before my what I though due date (the 19th) had $50 left on the bill went to pay it on the 17th and I realized I have been kicked off budget my bill is now almost 1300 and I have a disconnect. I call and ask why and they say my bill is late I ask how they say the due date had changed bc they changed Kansas billing to the same as Missouri bc they were having issue with it being different. even tho my neighbor has a different due date so hows that work. anyways told I need to pay 579 to get back on billing. so after abunch of arguing and nothing thy can do I ask if I can call back I need to figure out how to pay this. even ask when I call back the amounts not gonna change I was told NO. figure out call back oh look at that the amount changed from 579 to 679. after a bunch of arguing I was told nothing they can do I was told wrong by their own customer service and they are not willing to stick by it even tho it shows in the notes that what I was told. so I pay it... told im back on budget my bill is now gonna be 269 amonth. went almost 40 a month. ok so I get bill due in 5 day email reminder and it shows my bill is 330 so I get online it shows I owe 550. I call and a recording says my budget is 269 finally after days of trying to get through to a actual person I finally get some one. I ask him whats going on he tells me im not on budget I said yes I was told if I pay this amount I was so he goes back to the notes and sees what I was told and comes back and told me I was told wrong I need to pay 1100 not 679 to get back on budget. so I ask for a manager the manager rude and not willing to help tells me nothing he can do I was told wrong, again. I proceed to loose it at this point he and tell him his customer service needs better trainging he agreed that they have not been trained write and no one will listen to him on that. and I tell him this is poor customer service and if your staff tells someone one thing and even notes it in the account they should have to do it. he sais no. finally after saying im contacting my lawyer he said let me see what budget plan you were on and if I can get you on a different one. first off why is there more then one budget. so he gets me set up and my bill is 268 a mo. but proceeds to tell me that's not a set amount bc your bill will change ever month that's their new policy ... hold on that's not budget, budget is a set amount you pay every month if my bill is gonna change every month then that's regular billing. this company needs to new sued they are screwing people over and don't seem to care what they have told them their response is just oh you were told wrong and theres nothing we can do bc theres no one else out there to give them competition

An investigation into the gross overcharging being committed by KCP&L should be started. They claim that you have a Budgeted Billing Amount, yet it changes each month and then they force you to agree to payment arrangements on the amount that they overcharged you, and expect you to pay both amounts on your current bill. Our actual usage was $45.47 over our previous budgeted billing amount of $314.48 so they increased our budgeted billing amount by $222.77 the very next month, causing the Due upon Receipt amount to be $537.35. This does not make sense! When I called, they said it is based on our monthly usage, even though our current usage was 1, 735 kWh, vs the previous month's usage of 2, 295 kWh, and the month before that was only 2, 103 kWh. When I questioned the logic in this answer, the customers service person told me, "Well we base it on your one year's kWh usage and then calculate it into your previous months kWh usage." I had a conversation two weeks prior to this conversation, with another customer service Rep, who told me that they no longer base your Budgeted Billing amount on your previous year's usage only the previous month. Just lies to cover-up the fact that they are rippin' us off. We have a brand new energy efficient A/C & Heating unit, it is summertime and it doesn't get dark until about 9:00 pm. so how can the bills be so high in Spring Hill? I have spoken to my neighbors, and they have the same complaints. These are average 3 and 4 bedroom homes. KCP&L cannot justify electric bills that are over $500 for one month of service. I have testimonials from several of the residents of Spring Hill, Kansas, this matter should be investigated. It appears that as soon as you pay the bill, they raise it higher the next month, because they know you'll pay the bill. This is not right!

I have been on the budget plan since I moved into my house 3 years ago.. When KCPL merged with this new company I INSTANTLY got taken off the budget plan and I had no idea that I was..I've never missed a payment and have all the receipts and email confirmations from my payments but was told I was taken off due to late payments... Now I have an outstanding bill of $600 that I have to pay by Sept. 12 or I get disconnected and then 2 days later I have to pay August bill.. I am a single mom of 2 and I was on the budget plan for a reason obviously.. This is getting ridiculous and so many people are getting screwed! Something needs to be done!

I called today to set up new service with kcpl. The rude customer service person after taking all of my information told me that an outstanding balance on my account had to be paid before they would have the service transferred to me.
When I set up new service last November at my home after moving back to Kansas City from out of state I was informed then that 4 1/2 years prior that my experience wife and her boyfriend had left a substantial bill unpaid and that kcpl was holding me responsible. I argued and disputed the action by them to transfer my exes bill to me and even had the public utility commission involved but they ultimately transferred the bill to me anyway. They said the reason was that because I had cosigned for my exam to get the apartment she lived in that I was responsible. I explained that I never set up electric in my name and in fact had never lived at that address for even 1 day and that I only signed to be a cosigner because my kids needed a place to visit their mother when they went to see her. They were still [censored] and pinned her and her loser boyfriends bill upon me. I didn't realize it at the time but it was November and that's when cold weather rules apply. They made me pay about 400 dollars up front but transferred the utility to my name. Well for the entire summer time the account was active my monthly actual service usage was between 45 and 77 dollars but I was forced to pay as part of the sham of a deal they set up 239.45 each and every month with the excess above the actual usage to be applied toward the bill they pinned on me illegally. That started in December and lasted until July when I moved in with family for a few weeks until the new apartment I was moving into was going to be ready. Well even though I paid on that back balance that didn't belong to me when I called today to get the service started at the new place they said the entire balance of 1250 dollars was due immeadiatly before service would be put into my name. I explained to the rude customer service rep that I couldn't do that and she laughed at me and said that's just the way it was and that's it. When I requested to speak to a supervisor the rude person disconnected me with out any reason whatsoever to do so. I called back and the automated system said they had a high call volume and I opted for a call back in 22-35 minutes when I got to the front of the line. Well the first time I waited for over an hour and no call so I did it again and the system gave me a call back time of 40-55 minutes so again waited for a call that never came after an hour and a half I called back only to get a live person that actually answered the call on the second ring. After spending 1/2 hour going through all the details again I asked for a supervisor. They put me on hold for about 10 minutes then got back on and said there was no supervisor available and the would have to have them call me back. I refused and told them that I was going on over 4 1/2 hours today trying to deal with this and I wanted to hold for a supervisor. Again they put me on hold for about 10 minutes and came back on saying that same thing. I again refused to wait for a return call and the csr said I had no option but to get a return call. Again I refused and told her I'd been doing this all day and washing of it and would not accept another wait time to be called back. This csr also laughed and said again I needed to wait, when I refused again she hung up on me. I again called only to have a live person answer the phone on the 2nd ring. I didn't give any if my info to this person only asked them to put me in through to a supervisor to my astonishment the rep said sure thing Mr. XXXX I'll get the supervisor for you. A person gets on claiming to be a supervisor and I proceed to go through all the details again only to hear this person argue again with me about my past due bill. I explained that it was in fact NOT MY BILL but was transferred to me. The person said that it was mine now and it didn't matter about the history of how the charges originated. They said I had to pay in full before I could establish service I explained again it wasn't my bill and I was forced unfairly to take it on. They said that it needed to be paid or else I couldn't get service. I said we'll it wasn't that way before and that I had been paying on it all year. That's when they informed me that since I had the service discontinued in July I am now considered new customer and it needed to be paid. I again said that it wasn't that way before and that's when she said that because it was November when I set the account up before they were required to turn on the service per the cold weather rule. I again said I couldn't pay the entire balance and was moving in the next couple days. The supervisor said that I could pay the entire amount of sit in the dark until November when the cold weather rules would force them to turn on service again.they.laughed.and.hung.up.

I have been removed from the budget billing plan for a balance of $1, 995 today I was told to get my service reconnected that I would need to pay $2, 885 and if I don't pay that by the 23rd and it will go up to 3, 000 something dollars how in the hell do they expect me to pay that and why is the bill still increasing even though our power is shut off?

I just spoke to a dry talking rep holly who couldn't explain why usage of watts in June 2018 was 1408 my bill was $152.66. But in July 1114 watts used bill was $241.36. That does not make sense. Kcpl are thieves. That is why Monopoly should not be legal. Was Refused meter reading.How can people get Electric company down here without Kcpl buying them out?

I pay off my bill then I get my new bill of $620.00 I live in a low income housing in Smithville mo. My bill amount actual $108.34 lowest bill I've ever seen I've been gone for 8 weeks taking care of a dieing friend no one has even been there. Anyway I have 2
Miscellaneous charges 1 for $503.30 and 1for$43.66, then I'm being charged for 2 utilities plus my level pay 1 for 197.70 1 for $108.34 and my level pay of $152.00 not to mention the bill shows 2 different previous billing amounts which niether are correct WTF

Ms Leslie Henry
[protected]@gmail.com

Ive lived at 109 w adams st for almost 5 years. We have had higher utility bills then we ever have before and we live in a smaller home then we ever have before. We thought this was unusual but then thought maybe it was due to poor installation and windows. However, when our electric hit over $500 this month we called in to see why this was so high and this is when we were informed we are on a commercial rate. We were then told they will send someone out to verify residency which they did we met with craig and he stated get a letter from the county and the city verifying we occupy this residence full time and we will be able to get it switched to residential rate. We did this and was still denied a rate change. I spoke with a manager who suggested getting a new meter for the office. We work from our home but only a small 300 sqft office. The office is our personal use as well. He stated anyone who works from home is on a commercial rate. But I called in and talked to another rep who stated this is not true. However, after she read some managers notes she came back and stated its commercial bottom line there is nothing she can do. Now we are trying to do what they said about getting a new meter box for just the office so when we called in today to inquire on getting this done they said we cant do that we are charged a commercial rate because we have cows..? I asked to see this is policy but I have not received yet. Is this true, all farmers are charged a higher rate I think it would be an even lower rate. We've talked to several farmers 8 to be exact and all stated they are not considered commercial and this is simply not true. We have another farm in latrhop and asked if they want us to move the cattle there and she stated we could but she cant guarantee us they would change the rate. We have 14 breakers in which 2 run the office they are considering a business. We run service calls we do not operate other than paper work from the office. I cant find any where in laws or policy which say if you work from a home office you are charged a higher rate or if you have a farm you are charged a higher rate. If this is true for all we will accept the higher charges however each person we talk to tells a different story but then when they read the notes they come back and just say it has to stay. Which tells me some big wig with kcpl put this on our account and no one can over ride this. I do not believe we should be charged a commercial rate, we have always worked from home and never was before. Why now? Weve done everything they told us we need to do jumped through hoops for them and then they have a new excuse each time which is now using our cattle as the reason why. I just want to know if this is right, we are contacting fox 4, better business bearer and an attorney as well to help us figure this out. I wanted to start here I hope you can help. Thank you for your time

I tried to open my first account with KCP&L and dread the outcome, esp. given the poor customer reviews on-line. This is what happened to me so far:

1. Tried and failed to setup an account on-line as new user. The system was dropping the St. abbreviation for Street, which I inputted, and overriding the zip code # input. I tried to fix the overrides by going back and the system just did not want to cooperate. It was timing out and then it instructed me to call the customer service;

2. I called the customer service to setup the account and she has experienced the same issue. She told me both addresses mean the same location.

3. Upon the receipt of the on-line account user name and password, I checked out my account and it indicated "no address available" and it did not provide an address input line. I called the customer service again. I was told she cannot see the address either but it will be visible on the first day of service. She could not tell what the address was on the account either.

4. Worst yet, when I was setting-up the account with the customer service, I was subsequently transferred to another service provider for the so called "review of my personal data inputs into the KCP&L system". It sounded strange to me, but I went along with it. So, here I am spitting my personal info all over again, only to find out that I was send over to a 3rd party provider to be pitched a zillion of extra services I did not need. I find it UNETHICAL!

My family has an opportunity to move into a newer home, in fact, we have already paid security deposits and first months rent.

I lived with my children and my disabled wife at 7711 e 112th ter. KC Mo for 3 1/2 years after moving from Shawnee ks.

I am a Minister with a small congregation. We have had to use my home a couple of times for services because our members had no jobs to secure a place of worship.

When my wife spoke with KCPL Agent over the phone and tried to get services transferred, which were in her name and my name.

Sharron Michele Mcarver-Craddock
Michael Lee Craddock Sr.
Our ministry is Judah Inc Family Worship Center & Ministries (2001)

These names have been intertwined and confused at some point. But, they all have KCP&L services currently on.

Our personal services were at 110 N Chestnut St Belton Mo. 64012. They were in good standing and we paid our bills with you guys regularly for 4 1/2 years with one or two issues financially.

Our Ministry has lights on and has been current in Belton Mo.

Please help me with this situation that I may have services, because the heat of the summer is well on its way, and I know I will not do well without services for my conditions.
Asfhma, Bronchitis, heart congestion, and severe arena.

My wife deals with her disability.
And is up and down were she can move on her own but have missed church in the last 7 years do to her conditions being difficult to manage pains.

We have proof of these conditions if you need it.

Also, I am willing to pay the issued amount of which I can not tell you why it has been missed on our part or any other way it has come up again.

I apologize for this long letter.

Your services are the only services we can appeal to. Please give me an extended hand.

I can make bi-weekly payments until it is caught up.

Sincere thanks
Michael L. Craddock,
[protected]
[protected]@outlook.com