Kansas City Power & Light [KCP&L]
Reviews and Complaints

I moved out of a house due to a rape. I called as well as others numerous times to have kcpl shut my service off. They show no record of these calls, nor do they show record if some more recent calls. I have several things showing I did not live there, all of which they stated was proof I did. The dates and paperwork I have that they are basing things off of do not add up to my landlords date she lied about. Even dates they have in their records of certain things add up to my timeline I have given of moving out. I was told to provide a police report of my rape and that's ALL they need. Then told it meant nothing.I was told today, idk why we would want that, yet have record of them requesting it in their system. Not sure why they put me through that for no reason either.More than one record requesting it. Then told the reason the investigation went the way it did, I then got all my paperwork together proving their information..exact info they based this decision off of was inncorrect. They tell me sending that in won't matter. Now, the excuse being that they have no record of a shut off call from me or others at all.Their records are obviously not getting entered every call. New, recent calls. No record either. Hmmm. I had other utilities shut off and they claimed their investigation showed I had it ALL on. I have proof The supervisors consistently gave incorrect information, contradicting themselves multiple times in the same conversation and then laughed and bashed me and questioned me for getting an advocate to help out and call with me. They claim they recorded this last call, but also claimed they never said something they clearly did to two of us, my husband and I both during the call. Considering how inconsistent they are, no choice but to have someone else there to verify the fact their stuff does not add up at all. It's been a mess. 3 months of it non stop now. If their was clearly and incorrect and unfair investigation than, obviously they should look into stuff a bit more and not lie about things they didn't check on, cause I checked and found different as I knew I would..knowing I did not live there. These people are a complete joke.

my father had a house in missouri that he rented out to a lady and she had a big bill since my mail was going to that address they kcp&l associated me with this woman and the woman moved out i wanted tolive there so i called to get service but they said the lady had a big bill and they are wanting me to pay the bill to get service at another place im trying to rent in kansas they say im associated with this woman that i dont even know now everytime i call kcp&l they say i have to pay this bill well i never live in the house when this woman was there i has not lived in the house for 2 yrs but because it was the family home i had mail going there i dont know what to do because im getting ready to move and i cant get lights because they have associated me with this bill i dont feeli have to be responsible for someone elses bill what should i do

Crazy to me how they can immediately shut power off no warning one day and as soon as we pay the full balance they find it humane to take as much time as possible like a whole day and a half to restore power . This is the 2nd time this has happened dealing with this horrible electric co I have a 7 year old daughter just as quick as you can turn the power off with no notice you'd think they could do the same thing once the bill is PAID IN FULL ! no payment arrangements because they've never heard of such thing! It's 2016 I remember living in DE. On the east coast 10 years ago having my electric being cut off as soon as I called to pay the bill not even an hr later my services were connected no problem. Where in the hell is this co from where they cant restore power on as soon as the full bill is paid. To have to wait a whole 24 hrs + come on! To make matters worse its the only electric co available so sad. There should be options so people don't have to deal with this kind of cruelty! Abusing there control of services. Disgusting!

This is my 1st bill and I know I didn't use this much electricity I have checked with neighbors and then research on this apartment the reading is wrong and I am requesting a new meter because it is broken and they keep telling me the meter is fine I need help because this first bill is incorrect and it will stay and correct as long as the meter is wrong

I am a liver transplant recipient surviving on Social Security Disability Income of $990.00 per month and 100% disabled. I require a temperature and humidity regulated environment per Kansas University Medical Center transplant team/M.D.'s. I am very frugal and am not in arrears of any KCPL service bills since I moved to KC in 2011. While reviewing my bill on 07/03/16 I noticed a "transferred" charge of $772.01 dated 06/23/2016 on my account via their internet site that was not reflected on my bill of 06/13/2016. I called customer service and was told by Christini #2730, that the charge was approx. 10 years old from an address that I have never lived at in KCMO. There is no supporting documentation online nor was any offered by the agent. My bill of 6/13 has charges due of $70.41 that was paid 7/03. No other charges or statement regarding the "transferred" charge of $772.01 is seen. This action is troubling. I am on a fixed income and cannot pay their "transferred" charge. I wonder how many others KCPL has attempted this type of extortion on.
1) "Transferred" charge is almost 10 years ago. KCPL responded with me needing to supply proof of residency from 10 years back. I do not keep 10 year old residency records. Why is this on me?
2) Have had an active and up to date account with KCPL since 2011. Why is this being brought up now?
3) The accumulated charge of $772.01 is well above the amount KCPL allows for residential customers.
4) Have repeatedly asked for documentation. None provided.
5) I have filed a complaint with the BBB of Greater KC. KCPL is not a member and there is nothing they can do.
6) I have filed a complaint with the MO Public Service Commission with no response.

I am unsure as how to contest this. I have found no avenues nor been provided any. Hoping you can help.

These people have no interest in the customer. As others have mention, I had my power disconnected and paid shortly thereafter but they would not reconnect until the next day...not even make an attempt to do so. The customer service people are arrogant, I guess one would except with a monopoly. I'm going to get rid of my thermostat which lets them control power during the summer. They do nothing for me, I do nothing for them. It's companies like this which makes Bernie Sanders look like a good candidate

KCPL put me on my brother account cause I used his address for my mailing address, I have been homeless for 2 years 4 months 26 days and that's is the only reason why I use his address. I got food stamps showing that 4529 Olive St. Kansas City, MISSOURI 64130 was ONLY my mailing address.

My husband and I assumed my great aunts mortgage before her house went into foreclosure, due to health issues, her service with KCPL was in danger of being disconnected, she contacted them, made the first required payment, but due to health issues was unable to pay more. They disconnected her service. She has moved from the home and been gone, she has called them to give her new address and phone number and make arrangements for her bill. I call to have service put into my name but was told they will not restore service until her bill is paid. Her bill has nothing to do with us, nor were we even living in the area at the time. She had never been disconnected before, she might have been late but never disconnected. Now we have gone a very cold winter and and extremely hot summer with no electricity, as we can not afford to move, all of our money is invested into this house. It is all electric so nothing works. I have tried many times to work something out with them, even offered to put down a deposit, but was denied each and every time until this $1200 dollar bill is paid in full, which has now gone to collections. I have exhausted every effort but will not stop until we are allowed to have electricity. We have small children and pets and are desperate to have this utility

I missed my payment of 104.00. Apparently they left it off to pay current charges and not apply to the back balance in May. The guy comes to my house I run to get dressed, come outside he is gone a note on the door! "Came to collect 104.00 check marked, service turned off call..." Never rang my bell nor knocked as I was home and would have readily paid! Called them immediately, Customer Service was rude, might be 24 hours before they can get back to turn it on! Wow! He was gone all of 5 minutes! Couldn't turn around and come back? NO! They have to "schedule" him! I have a good mind to go outside and cut the red lock off the meter! It's in the 90's today and I have my grandson coming over! Absolutely riduculous and unnecessary! I've lived here 11 years and always pay my bills!

Hi my name is Bobbie Shull I started taking care of my disabled father back in 1995 and I have never had this kind of problems until I moved to Kansas City Missouri. We have called KCP&L many many times previously about our utility bills, and their only comments were "Our readings are accurate if you do not pay your going to be shut off" we live off of monthly incomes so when your electricity bill goes from $176.00 straight to $4-500.00 in a 1 month span that lasts for a few months at that rate and nothing has changed at the home, common sense tells you somethings wrong and even though they were seeing the exact same bills that I was viewing online still they wouldn't look into any of it for us.
Since my neighbor next door passed away back in April and he was a Electrician/cable I found out recently and I even looked for myself that he had electricity for the passed 3-4 years and he didn't even have a meter until just recently when even after all the phone calls and shutting our lights off and then back on all the money I have payed KCP&L in Aug 2012 they turned my utilities off once again and we have been using a generator ever since and now KCP&L refuses to speak to us and finally admits someone has tampered with our house and the neighbors meter except now KCP&L insinuating that it my home at fault and neither my disabled father nor I know the first thing about electricity except flipping the switch on and off, but now its getting colder outside our electricity is off and I can't get any help from KCP&L in getting it back on instead they tell us they cant speak to us that we are to call Revenue Protection so I found their number they tell me they can't help us either.
So myself, disabled father, 6 kids ages range from 16 years down to twins that are 4 years old and out of money, propane, and help.

After falling on hard times I got behind on bills lights gas rent even food. I received a disconnect call from KCP&L and so I called to try and set up payment arrangements. My past due is over $100 dollars. Now im telling the agent Janette I cant afford my rent right now I have two children and im going to food pantrys and agencies for my rent I dont have close to $100 dollars for anything but I can pay something. She was so cold hearted and vague. Clearly she didn't care about my situation or me and my children being without electricy. I pray for people like her and this company because karma is real and all these companies who have no hearts and regard for people and children will have to answer for it oneday. May God have mercy on them and their families.

This company has the worst customer service ever!

They don't care!

Got to big and think they can do or treat customers any way they want!

I was on autodraft with KCPL. This month I had some unexpected expenses come up so I called in before the draft date to see about holding it until Friday when I got paid (2 days). When customer service answered I was informed they send the payment drafts to the bank 3 days prior to the draft date and there was nothing they could do. They wouldn't even go to billing to ask if it could be held. They wouldn't connect me to the billing department either. They just said, "There is nothing I can do." The Customer Service Supervisor even went as far as to say, "I don't know why you don't get it." What I didn't get is why I was being strong-armed and why a couple of days is like asking for the moon. I do not believe there is absolutely nothing they an do. Autopay is sold to the consumer as a convenience but in reality it is just a way for KCPL to have direct access to your bank account and remove the consumer from the picture. If I were paying my bill with them manually I would have had the convenience of paying the bill a couple days after the due date to accomodate my budget if needed. When I signed up for autopay I didn't realize I was going to be pushed out of the way so they could just dip into my account regardless of what I, the consumer, have going on. I was under the impression I still had some control. I guess that isn't the case. Now I get to pay the bill and the extra charges from the bank.

I have never had electric service with this company before. I have never called them until 2 days ago to get service in my name, nor have I ever agreed to be responsible for any electric service through kcpl. When I signed up for service 2 days ago they said I owed them $450 dollars because my room mate from 3 years ago didn't pay her electric bill, and I lived her, they added my name to the bill, and have charged me for it. She has now filed bankruptcy and they have pinned the entire bill on me. I think it's funny though that when you sign up for service they ask you to verify that you will be the only person responsible for this bill, but they believe anyone who "benefits from this utility at this house" is responsible for the bill. At that rate, anyone who walked by and saw the light coming from the house could be charged. They should not be able to charge anyone for a bill who didn't agree to be billed for a service through them, especially when the person who did order the service agreed to be the only responsible party. People who ride in my car shouldn't be responsible for my car payment, likewise people who watch my tv shouldn't be responsible for my electric bill.

KCPL opened a new account for me and did not send my bill to the correct address. We waited and called three times and were accused of not contacting them. Now they want $200 of a $600 bill or they will cut the electric bill by this Friday. I work at a local retailer that does not pay that much and on a fixed income. I also am a Marine Reservist and taking care of my mother.
KCPL was sending my bills to my former residance in TEXAS and is doing nothing to take off late fees and unwilling to work with us at all. Is there anything that can be done? Doesn't seem like it.