Green Mountain Energy
Reviews and Complaints

Be careful when closing an account with Green Mountain. I had credit on the account and they purposely kept the account open so that each billing cycle, I would be charged the Advanced Metering Cost Recovery Factor. I called and aksed if they could close the account and they told me that they couldn't issue a check for the credit because it was below $10 and that their only option was to credit it to my checking account. I told them that I didn't have a checking account and they said there was no way to refund the money. I then threatened with a small claims suit and they quickly issued me a check.

In short: high energy prices, low customer service, storefront facade for Reliant -- I would avoid them.

I have been woth Green mountain energy for the last 2years. I previously never had a problem. My bills were always accurate and I was always satisfied with the customer that was given if i ever needed to call, which was very very rare. I recentlly moved to Austin this summer. My bills were fine, about the same as they were being recently. The problem started when winter got here. The first bill I got in Oct/Nov ws double what I usually pay. Which was strange because for me my bills are usually cheaper in the fall and winter than the summer, since in the summer we get 100 degree weather. I rarely run the ac or heater in fall bc the temp is rather perfect. I was pissed, they told me that it was because we had 2 days of freezing weather so it couldnt been read wrong and it would prob be an adjustment on my next bill. Next bill, it goes up another $70. Im really really pissed by now, once I again they say its bc we had a couple days of freezing weather, sounds like bs to me. Now im looking at my Dec/Jan bill, its 4TIMES MORE than what i pay in the summer time. The issue even further arises because, that was the time of the holidays and i was gone for more than half the month all I didnt leave on heater. So what the fck is going on? I call, they say maybe its my vents in my place or a shortage somewhere. Checked for shortages and wiring, changed out all the filters last month. Something is going on and Im not happy about it. Something need too be done about this. We are being scammed.

I would like everyone to know that Green NMountain is a buch of crooks. They cut my lights off for a balance of $40.00, that I paid, but they posted to another LaLa land account that they said I had. I never recieved a bill for this lala land account, and the payment was not authorized. They posted the payment to the other account, and then CUT my lights off for the exact same 40.00. Left my kids and I in the dark for all night Thursday and all day Friday. I am moving my services to TXU. If you want to provide this great service and not be wasteful make sure you know how much it cost you on the backend, and quit trying to get over on the customers.

This actually happened to me recently ... in January our bill was a little higher than normal, around 230 but we figured it was from using the heater so we paid whatever. February rolls around and the bill was even more with less energy used, so we said we'd give them one more month to straighten it out. March bill comes and it's 400 dollars with no heater on and even less electricity used! So we call, were on hold 45 minuted and finally hung up, right then we went online and switched to TXU. A full month with them, using more energy than we did in March was 150. So I don't know what the hell happened with GME but I just can't afford to go green with my energy right now.

actually, no, they aren't. and the same guy reads your meter that used to when your local coal plant was burning coal on your behalf. maybe your bill won't be cheap in the summer, or exactly what it was before, but perhaps it's worth it to not be a disgusting, wasteful person. oh, and i would bet $100000 that someone like you spends all their time complaining and doesn't realize when they are wrong.

Green Mountain is a bunch of crooks. I was overcharged at least $175! They also claim to be 100% renewable energy, but try to get any proof to back up that claim. All they are is a scam company with clever marketing.

GM sucks. My first bill should have been $35 and instead it was $155. They made up a meter reading for the start of my billing cycle. I have to get a meter reading from Reliant to call them on it. They are shady ###. Don't use them.

I had GME for a year and had a bill due on June 15th only to come home the night of June 6th to find no power. You can not contact GME after 8pm, so I and my 4 year old had no power in the middle of summer. I tried for hours to contact someone at GME but was not able to do so untill the following morning. I had planned on moving out and had put through a disconnect request 30 days in advance and the GME representative said there was a mix up and she would look into the problem but I still did not get my service reconnected till the following day. 48 hours with no service due to a mixup that has still yet to be explained to me.

I too am upset with GME. I received a bill pre-Ike for 10 days of service in an apartment that was unoccupied for the amount of about $250. This month (post-Ike), I received the same bill, adjusted for a "mistake" stating that the meter reading was wrong and we owe $600 for the 10 days of service in the apartment, which was UNOCCUPIED!

When I called to dispute the charge, they said they would investigate the problem. They called me back saying that they had resolved the dispute in their favor. Big surprise.