Ambit Energy Holdings
Reviews and Complaints

hello my name is Deborah Taylor and I have Ambit Energy and they are over charging me on me electric bill which is $287 right now and the due date is 12-17-22 and the last time I have paid twice for an extension which is crazy an they are charging me for an Oncor fee of $44.24 which is crazy and I am a disable person who is on a fixed income and that's not fair nor right my act number is A6958030

Ambit Energy Account # A6197480

I had subscribed to Ambit Energy in September 2019
This customer rep lady asked for my personal information over the phone, including SSN, and was very rude. Anyway, we went ahead with setting up the account as we were promised only a contract of 6 months and a low cost of energy after that. We were guaranteed special low pricing after the six (6) months of service.
Before the end of the contract, I tried to contact Ms. Rivera via phone & email, but she did not reply back. I then called Ambit Energy customer service and was promised that our low rate would be the same.
Soon our bill started climbing up from approximately $90 to our current bill of $188 per month. We have not been home for at least part of each month. I tried explaining to the customer service representative and asked for a manager, but they were extremely rude.
Our apartment is only 1000 sq feet, and this cost of energy is very high. I want Ambit to refund the amount from the 7th month onwards till the current bill as we were promised that our Electricity bill would NOT go up.
We will pursue all avenues, including contacting government regulatory bodies and other social media platforms if this matter is not promptly addressed.
We have cancelled our service with Ambit and pursued their competition. They have lost a good paying client.
Very Frustrated!

On January 27, 2020 I logged onto my Ambit Energy account. It reflected a balance owing of $0.18 so, I decided to chat with an agent to get claification on the bill. I was told that TDU sent an adjustment in the amount of $75.48 and that credit took care of my invoice for February.
I logged in last week and my bill reflected $81.08 and then today my bill reflect an amount of $145.08. They are saying that the $81.08 was for 11/25/19 thru 12/31/19 and that amount is due 2/13/20 and the $63.38 is due 2/26/20. I feel like that are overcharging me for service and I live in an apartment complex my bill shouldn't be this high.

CEO - Complaintsboard

Re: SOS - Grievance: Ambit Energy, P.O.Box 864589 Plano TX 75086
Ref: A/C #A6153482, Syed Ahmed

Respected Sir/Madam - seasons greetings
My name is Syed Ahmed, Sr US citizen (of 84), US Govt retiree having worked for 40 long yrs, residing at 11555 Bissonnet St, Catalina Apt #911-1, Houston TX 77099 & I have to write as under to seek justice & your kind help:

For the first time in my life I leased an Apt listed above & living there with my wife. One of my friends introduced me to the Apt people who rented me the above one bed room Apt for two of us. There was no light in the Apt & they told me that I have to arrange for it. I asked my friend to arrange for it as I have no idea how to get it. He called Ambit Energy (that proved a black day for me) to provide electricity in my Apt. I asked my friend what is the rate they charge & he said about 7 cents per kwh. When the Co's letter came after 3-4 weeks it showed the rate over 0.9 cents and when the actual bill came, they included hidden charges, & charged me @ $0.15.8 per kwh, when the rate most Cos charge is 0.8 or 0.8.50 cent (powertochoose) per kwh. Ambit arbitrarily on purpose made my contract for a year without my knowledge & consent @ fixed rate (though charging @ variable rate 0.13.8 - 0.15.8) in order grab a penalty of $200 (when most Cos charge $50 or none) if I get out from their vicious circle before one year (they knowing the way they harass customer no one will stay long with them as soon he knows that they don't believe in "honesty is the best policy" to conduct business. Instead of giving me a senior discount, they arbitrarily put me in the most expensive Plan (of which I had no knowledge), thus they are squeezing my blood & looting me from all directions, height of cruelty. I found out they have given cheap plan (basics 12) to one couple in my neighbor & his bill comes around $70. Another family with 5 members (some other Co) get a monthly bill around $100.

My first bill (Jul-Aug) was for $30 for 11 day use of energy during the billing cycle. The second bill (Aug-Sep) was for $88 for 30 days. The 3rd bill (Sep-Oct) was for $83 (when the power was used for less than 19 days) as we were out of town for more than 11 days during the billing cycle & my apt was locked down. During this period the electricity was shut down & all the appliances were silent, sitting idle & not in use for more than 11 days but the difference between the two bills (for 30-day use & 19- day use) came to $5 (instead $30). When I did not use power for more than 11 days, they gave me a credit of $5 only (for no use of energy for more than 11 days) instead of $30 but when I used the power for 11 days they billed me for $30 & not $5. They don't have any answer or justification for excessive billing, for over 3-4 mos. The lockdown of my Apt for more than 11 days didn't affect the robust health of the bill which gradually continues to grow every month inspite of the austerity & precaution I take in the use of power i.e only one bulb used at a time where we sit & often we don't use A/C or heater for a week & more, I never use washer/dryer but they keep on sending inflated/enhanced/excessive bill - when the use of power is the same every month - please see the following on purpose continuous upward trend of the bill each month:
First bill - $30 - for 11 days
Second bill - $88 - for 30 days
Third bill - $83 - for less than 19-day use, should have been for $50
Fourth bill - $94 - for 30 days
5th Current bill - $130 - for 30 days - about $40 increase in a mos or about 40% p.m.
If the upward trend continues, soon the bill will cross the 200/300 mark.

I protested & wrote them a letter on 10/15/19 against excessive billing, giving above explanation, & have since sent them three reminders but they are so adamant/arrogant that they care a damn to respond & they make me suffer continuous financial loss. They have not even acknowledged receipt & now they have blocked my emails, being guilty conscious. They don't care to reply official/business letters & keeping mum as they don't have any justification for excessive billing. As such their silence amounts to silent confession of the charge of excessive billing which amounts to harassment & mental torture to a senior citizen leading to depression (I am in contact with doctors & lawyers, if anything happens to me I will sue the Co. for harassment, mental torture causing depression & damages for five million dollars at Co's risk, cost & consequences).
They are doing all this, under your kind jurisdiction, unchecked/unabated, king in their domain, thinking they are above the law & unanswerable to anyone. Electric Cos in poor countries send excessive billing & when their palm is greased, they reduce the bill. I am surprised to receive excessive billing here where the rule of law prevails. As such they deserve their license be revoked a/o should not be renewed for excessive billing, ill treatment, harassment, mental torture & gimmicks/scams used against the citizens in general & this USC in particular. There are unlimited number of complaints against Ambit, please see www.complaintsboard.com/ambit-energy-holdings-b106301, such as increased rate more than 100% without notice, invoice tripled, unethical, worst customer service, shut electricity off without notice, bill too high, charging too much, worse energy co. stay far far away, devious business practice etc. etc. etc. Without knowing me or my problem they have endorsed me & I endorse them 100%, being the worst Co. I wonder how it escaped attention of the Govt agencies that they have not revoked its license with so many complaints from the public & bad record.
There is something wrong somewhere a/o they don't believe that honesty is the best policy to conduct business. Early Sept 2019 they sent me an email saying 9/6/19 will be the hottest day in Houston, shut down/reduced all appliances & if you do so the Co will give incentive which will be reflected in the next bill. I shut down power & all the appliances. They are the men of their word, the incentive promised was reflected in my bill in the form of excessive billing, this shows how honestly they are doing business & dealing with the customers, using gimmicks, scams, looting & making them fool.
We are the only two in my Apt and all my measures of austerity to use the minimum energy is being defeated, as the upward trend of inflated bill continues to grow as reflected in the fifth bill of $130 an increase of about $40 in a month, perhaps they think I am running an industry in my Apt. If the robust health of the bill continues to grow further & further, future bill will break my back, no matter what measures (to keep the bill down) I take, even if I keep all the lights etc shut for the whole month, it will not help because I have to deal with an arrogant, prosperous (by hook or by crook) & progressive Co that is building empire @ the cost of citizens.
It's the responsibility of the Co to check & supply/install faultless meter etc before a consumer starts using it to save him from the uncalled for penalty of excessive billing for no fault of his. Kindly save me from their clutches/open jaws, cruelty, high handedness, arrogance, damn care & uncooperative attitude, excessive billing, keeping mum not responding on official important matters, gimmicks, scams & blocking my letters etc. etc.

As such I appeal & request your honor kindly direct the Co:
1. stop excessive billing & refund the amount charged for excessive billing
2. change the duration of contract, arbitrarily fixed for a year without my knowledge & consent, to three months (automatic renewal if I don't cancel after 3 mos) so that I can get out of their vicious circle if they don't come to terms listed a/o as soon as I find a fair & honest Co. Reduce the penalty to $50 if I get out early from their clutches, as is charged by the other companies
3. reduce the rate to 8.50 cents, with no gimmicks/scams & hidden charges, charged by other Cos & give me the cheapest plan they give to other customers
4. stop gimmicks/scams & making fool of the innocent customers & also please pay attention to the complaints of the citizens listed above
5. stop harassment, mental torture (leading to depression) of one of the senior most citizens, excessive billing & act in a gentle manner by addressing genuine concerns of the consumer, keeping mum will never solve a problem
6. please come to my rescue (& others) & save me from their open jaws, highhandedness & monopoly. Please revoke their license a/o please do not renew it any further.

I thank you for your good nature, consideration, prompt action, help & quick response to a USG retiree in the interest of justice, equity & fairplay. I am depending on your infinite wisdom for justice & prompt action. I apologize if this may cause you any inconvenience.

God bless you.

Thanks & Regards.

Syed Ahmed,
Add: 11555 Bissonnet St., Apt #911
Houston TX 77099,
Ambit Energy Account #A6153482,
my Email add: [protected]@yahoo.com -

my energy rate increased more than 100% without notification.
The energy consumption did not change it is the same than the previous Months
The Monthly bills available on line disappeared, my rewards disappeared, I was in a night free energy plan and it was changed without notification.
The average bill on the last 20 Months was 200.00 this bill is 526, 94

My invoice tripled due to a "market rate" plan that I was not aware that I was on. I have been with Ambit for over 8 years and never felt mislead until now. Employee gave me 10% off and a week later a manager called me and said she would give me 20% off of my invoice. Turns out that she apparently meant only an additional 10% off and not from my invoice but from a portion of my invoice. I asked for another manager to review the phone calls because I know that they are recorded and I was told that only 20% off is allowed and it's never on the invoice price. I no longer trust this company and will no longer recommend it to my friends, family, and followers.

I have been with Abmit energy for several years. Ambit requires a plan change periodically. I have paid an average of 8.927¢ on each bill as shown in the attachment. The most recent plan change was confusing and I obviously chose incorrectly, because Ambit now expects 19.4¢ per kilowatt. While I understand they place the responsibility on the consumer to choose the plan, I do not believe it is ethical to force an individual to pay an outrageous amount such as this. Ambit is using this as an opportunity to overcharge and profit from confusing, forced rate changes.
I called Ambit 3 separate times. Each time, I asked for a supervisor. Each time, I requested a reasonable plan be added to my account and back dated. I explained that although I had not paid over $184.00 since October of last year, (as far as I can see in the history, ) I would be happy to pay $200.00 and move forward as a customer. All three times, I was refused.
I feel as though this was a reasonable solution to the problem. Most companies would be willing to compromise to this rather than blatantly price gouge their customer.
Sadly, I will be searching for a new company today. I am told that I am not the only person who is being taken advantage of by Ambit.
I have now asked that the Public Utility Commission of Texas step in and help assist consumers of this company who are being forced into ethical and deceitful electric charges. I have done everything I know to do as an individual.

Forget about getting real customer service. if you want to pay a bill on telephone line- the machine consistently (on more than 4 occasions) wont acknowledge my ssn or account number. furthermore, if your electricity goes out due to power outage, they tell you a few days to call Centerpoint. Also, several of their reps are convicted felons recruited by Willi Lutti (Galveston TX area)

I have been a customer with Ambit for over 8 years never had my electric disconnected, I travel for work and sometimes overlook not just this invoice but several and all that I do business with contact me in regards to payment if it is running close. NOT AMBIT they follow no rules of the Texas energy commission and shut my electric off without a courtesy phone call. Two minutes after it was shut off I called to make a payment only to be told it will take up to 24 hours . Your not talking about a person who cant cover there bills by no means just a overlooked payment. There people on the phone are cocky and smart mouth type folks. They are nothing more than a broker and charges a %
there not the actual electric provider its a broker scam is all. STAY AWAY FROM AMBIT ELECTRIC they just want the money and have no clue about customer service...

My name is Alma Martinez my husband and me called at customer service to be helped for our bill because it is too high more than $400 dls and we don't have the A/C or Heater turn on and we leave at our property only 4 persons so this employee name Howard answered the phone and he was so rude and disrespectful he doesn't want to help her just keep saying that he can only take payments and he can tell us only how much we owe it told him that we need to solve the issue or if we can speak to the Mgr. He kept repeating the same words honestly what we are thinking that this company is just worry about the payment not the customers need it need the Mgr. To contact us because we want to cancel our service and I am a real este agent I will make sure that all my clients not to come with this company the employees are very incompetent, rude and disrespectful no customer need this type of service so I will be waiting for a Mgr to give us a call if I don't here from yall we are going to change diferent provider and we will despute this bill with the credit bureau saying that yall are doing fraud and given variable rates whenever my husband signed an agreement at no variable rate so if in 48 hrs no one contact us we will do the right things for us

I signed a 12 months contract with Ambit Energy in August 2016 for a low rate. I always check all my bills once a month online to make sure everything in good standing (internet, tv, eletricity...). Anyway, when I logged in on Ambit website on December 18 it said that my service is being disconnected and I need to call immediately. When I called and talked to them for hours and they told me that someone made the switch to a different electricity provider. I was shocked to hear that because I wasn't calling anyone to switch but they charged me $275 early termination fee. And when I asked about signing up another 12 months contract they told me the new rate it was almost 18% higher than the old rate that I signed up for in August 2016. This company is a scam artist. DO NOT DO ANY BUSINESS WITH AMBIT ENERGY! They purposely kicked me out of my service that have with them, so they can charge me $275 early termination fee, and then want me to sign a new 12 months contract with them with a much higher rate. AMBIT ENERGY IS A SCAMP COMPANY! Do not do any business with anything related to Ambit Energy. And this is for electricity for my laundromat in Houston, TX. Again, DO NOT DO ANY BUSINESS WITH AMBIT ENERGY!

I have been an ambit energy customer for my gas supplier since 2008. I am on a "guaranteed" plan that saves me a minimum of 1% under nicor gas prices (I live in il). Every year, i get an analysis of the rates by each company. If nicor is less, ambit sends me a check of the difference. Been on this plan the whole time since 2008. All of a sudden i get a gas bill that is unusually high, the next month it's the most i've ever paid in 22 years! I realize they are charging me $1.06 per therm! Nicor was .27 same period! So i called and said how can you charge me quadruple what nicor is charging? They said they sent me a renewal letter in august... I did not receive the letter. Also, when i called, she verified my e-mail address. They had it on file and why didn't they send an e-mail? Now they are telling me it will take 1-2 billing cycles to get me back to nicor. I'm done with them. Can't stand dishonest, devious companies. I wonder how they sleep at night charging that much? I am a business owner and whenever i see a huge mark-up for srp price, i can't ask that. I'd like to sleep at night. Think twice before switching or signing up with ambit energy. Never again for me!

Absolutely the worse energy company! Stay far far away! I signed up with them in 2012. They screwed me with my renewal in 2014 so when moving in 2015 I decided to find a new energy company. Although I did call to cancel my service (I was told that it was no worries and that it would be done by a particular date). I'm still being charged and it's just ever so convenient that they have no record of my call to them when I canceled. They will take your money and are truly deceitful. Horrible customer service! Save yourself the stress! They are no help!

I had an appointment to visit the home of Kevin & Rose Duncan with Ambit Energy of Round Rock / Webster TX to discuss installing a whole home water treatment system for them. It was over an hour drive out to their home from where I live and they called my company to set an appointment. I more than met the price that they were looking for to complete the project and spent over an hour and a half discussing the details of the project. Then Rose got really pushy with me and said she'll have the water system installed only if I sign up as a consultant of Ambit. I asked, "Are you bribing me m'am?" She responded, "Yes" I then told her I don't appreciate being pressured into doing something I know nothing about and she told me if I sign up, she'd make over $900.00 off of me to help pay for her water system. I felt totally pressured and left letting her know that I don't need her business that bad. And that that was bad business practices. Her husband walked me out to my car apologizing making excuses for her stating how his wife likes to do business with people that do business with her. Thanks but no thanks. I'm not opposed to using Ambit in the future but you don't have to be that pushy and treat people like pawns or objects not waste people's time and base decisions solely on who wants to to peddle your energy plans just so you can make yet more money. Have some respect for hard working people .

I called and asked if I could get a 48 hours extention so my electric wouldn't get turned off and they told me no. I am on disability with two children I have never had my electric shut off and have been with ambit for 5 years. they proceeded to tell me they were sorry they there was nothing they could do and good luck! worst customer service I have dealt with in my 35 years on earth! on top of it all I have $205.00 dollars on my credit from them from an address I have never lived at!

On Thursday February 5, 2015 at 7 PM, I attended a meeting along with my girlfriend at a restaurant to discuss a business opportunity involving the retail sale of electricity. The person who invited us told us very little about the business. She only stated it involved selling electricity and she promised us each $25 and purchased our dinner for coming. Then came the sales pitch. The meeting was attended by myself, my girlfriend, 3 consultants from ambit and one consultant brought his 16 year old daughter because he wanted her to hear the presentation so as to get involved in the future. The woman doing the presentation showed me a copy of success magazine and said we could get rich. The presentation which lasted about 20 minutes revolved around making lots of money by gathering as many friends and family as possible to sign them up as consultants and customers. The 3 consultants kept talking about working as a team. All 3 consultants encouraged us to join in a high pressure fashion. It was very high pressure team sales. When I said no thanks, they got a sheriff on speaker phone who himself is making around $10000 a month as a consultant. Then HE pressured us. One consultant was a long time friend of my girlfriends family. She insisted we join. They waived the normal $427 entry fee. This woman was so excited, she gave her credit card to the woman who signed her up and paid $27 for me and $27 for my girlfriend to sign us up. I had no interest in paying a dime to join as it seemed fishy to me. She told us to try it free for 6 months. We were told also that we would receive reward points and a free vacation if we sign up as customers also. At this point they STILL had not told us the details of selling electricity. ALL 3 of these consultants told us to bring a handful of people back for a meeting on Monday February 9, 2015 at a restaurant. They all agreed that we should bring people there to sign them up in the same manner we were signed up. They told us not to tell anyone why they were coming. They asked us to blindside our friends and family into a high pressure sales pitch. I am aware upon doing my own due dilligence that they supply electricity at a monthly variable rate. I've spoken to several people who feel they have been ripped off by purchasing electricity through ambit. This experience was one of the most high pressured sales schemes I've ever faced. I feel terrible for the woman who was duped into paying $429 to join, $27 a month for her website, $27/month for MY website(this woman only new me less than an hour and she PAID for me) and $27/month for my girlfriends website. She is clearly being ripped off.
The few days following the meeting, we received several phone calls from these consultants. One of them wanted us to talk to the cop again after I again told them that I didn't want to be involved. They will not take no for an answer. They scheduled a meeting for Monday and we are not going. They're pushing us to gather people and we haven't even received the starter kit yet. They sent me 3 emails that I find legally questionable as their sales technique involves blindsiding the prospective consultants and customers. The 3 consultants said we should always try to sign people up as consultants. If that fails, sign them as customers. There is a very short form for this. Name, address, billing acct number and promise them they'll save at least 2%. From my experience as a business major in college coupled with my research in this area,
THIS LOOKS LIKE A PYRAMID SCEME USING ENERGY SALES AS A FRONT.
I am very angry that these people use these ILEGAL SALES TEQNIQUES. I hope the FTC investigates this company as they are also the defendants in a large class action suit for Breech of covenant of good faith and fair dealing, violation of New Jersey consumer fraud act, and unjust enrichment. Please feel free to contact me for more information.

In October 2012, I was notified by a collection association that I owed a utility bill from 2 1/2 years ago. I called Ambit Energy - was told five different times that I had a zero balance. I complained to the BBB as well as to the CEO, Jere Thompson as I could not get an answer. SOMEONE named Sara called me representing Mr. Thompson stating that this company had a NEW collection agency. However, they would clear my account, notify all credit bureaus and the Credit Protection Agency that the account was closed. The date of this call on behalf of Mr. Jere Thompson was December 19, 2012. The first week of January 2013 I received more collection letters. The BBB of Texas notified me that SOMEONE named CAEZAR from Ambit states that "Sara" had misspoken to me about the account. Again, I owe money - differing amounts depending oon who you talk to.

Ambit has charge me with an amount for usage for their electricity But no one had authorize sign up with this company in this household. I had Called them and ask why was i charge when i didn't authorize the sign up, they gave me an answer saying they can't do nothing about it beside charging me for the month and next months. This is not how this should be dealt, furthermore the person was not understand the situation asked a supervisor for helped in which gave me that answer.

All of the people in here don't have a clue how an electric company work... let me explain...It doesn't matter who's your electric provider, it could be; txu, direct energy, ambit, etc...the people that read the meter is ONCOR. Oncor are the people that own all the meters, poles, and wires in ur area...for cities in the south could be CP, or AEP texas, cities in the north could be TNMP.. They read the meters and send the usage to your electric provider..The electric provider just bills you for the usage... Depending on what plans ya'll have with them...with ambit... they have a 12month, 24month, 6month term plans... they also have a ambit standard energy plan..and a variable plan... you are put in a variable plan if u don't renew ur term plan... if u don't renew your term plan as soon as ur contract expires you are put in a variable rate..of course at a higher rate 14cents/kwh or even 16cents per kwh... AMBIT sends you letters, and even calls you to let u know that your contract is about to expire..if u don't renew your term plan, IT IS UR FAULT!... if u don't get the letters, its not AMBIT'S fault they are not responsible for the cities post office...if u get a high invoice, it's not AMBITS FAULT... they are just billing you for the reading ONCOR provides to them... they are just billing you for the usage you used each month.. now if u get disconnected...it's not ambit energy's fault... ITS YOU AS THE CUSTOMERS FAULT... AMBIT sends you disconnection letters and calls you to let u know when is the last day to make a pmnt to avoid interruption of svc and addtl fees... Yes, they don't offer extensions but they do offer Payment Arrangements... if u rather pay something else, like cable bill, cell phone bill, clothes, beer, go out to the club, then to pay your electricity bill IT'S UR FAULT!...don't blame the company for the way you don't know how to budget your money... and when you are put on a AMBIT STANDARD ENERGY PLAN energy rate of prob 15cent or 16cents per kwh, its bc there has been 2disco orders in the past 12months...it's in the terms and conditions...READ THEM!... it's also on the disconnection letters READ THEM!... and when people say they use the same electricity as last month...come on!...How do ya'll know that? lol ...