Energy Plus Holdings
Reviews and Complaints

Hi there, are you still doing the class action lawsuit?

They claim they can save you 15% on electric rates. When I check my bills they were charging 10% more that the utility. They assume most people do not look at their bills and compare the rates once they have signed up.

oops typo! the correct email address is grunsfeld@gmail.com

I am planning on filing a class action against Energy Plus. If you live in New York State and are unhappy with the service you have received from Energy Plus, please contact me immediately at grunseld@gmail.com. You may be able to be a lead plaintiff in a class action against Energy Plus. Win or lose, it will not cost you a penny. Timing is of the essence, so please contact me immediately.
Attorney Advertising.

I was getting charged triple on my business account. I looked around for a reputable company and found Entheos Energy out of western NY. They were fast and fair! The guy who helped me was Steve [protected] ext 6

oops typo- that email address should have read gunsfeld@gmail.com

I am planning on filing a class action against Energy Plus. If you live in New York State and are unhappy with the service you have received from Energy Plus, please contact me immediately at grunseld@gmail.com. You may be able to be a lead plaintiff in a class action against Energy Plus. Win or lose, it will not cost you a penny. Timing is of the essence, so please contact me immediately.
Attorney Advertising.

I expected to receive benefits in electricity cost. i probably did not.

I am not sure the miles (American Advantage) promised were delivered.

I have been supplied Electricity by Energy Plus Holdings LLC for about a year or more.

I am currently being cvharged 13.9 cents per Kwh.

Constllation's BGE Home products will sell for 8.6 cents. I changed to EPH. LLC for the promise of AAdvantage miles.

If you will be doing a Class Action Suit against EPH LLC, I'd like to be part.
E-mail address: grentel09@verizon.net. Thank you.

First of all the rates are at least twice as much as the local company in NY. The second thing is that it is impossible to disconnect their service. On their bill they have a phone number that only works during the weekend when their office is closed. During the week it only rings and eventually you get disconnected. The best way but not an easy way is to call the number pretending that you want to sign up and then ask for a supervisor. This takes a long time as well but it works. Dont let them place you on hold.

I also got baited in by Energy Plus - I noticed them because a business organiation I belong to, Support Services Alliance (SSA), sent a flyer out about Energy Plus. It really did sound like a great deal...until I got my third bill and the "intro" rate was gone - I switched 2 business accounts and my personal account and I went for an 11 month ride. I finally found a website that compared energy prices and it showed their price about half what they were charging me. When I got to the bottom of it, the intial rate quote is only a 2 month quote, after that hang on to yourself cuz you're going for a ride! I contacted SSA to let them know of my experience, but they're still sending out the Energy Plus flyer (got one 2 weeks ago), so I'm wondering what's in it for SSA, cuz there isn't anything in it for the consumer! RUN, DO NOT WALK, to the nearest exit on this offer!

Energy Plus markets their rates as being cheaper then your standard utility bill. And they are for the "introductory" period. After the introductory period, they jack your rate up to a premium rate to your standard provider. Even worse, when CT lowered electricity rates across the board in late 2011, Energy Plus actually raised my rate! Energy Plus raised my rate by 15% to almost 15c/kwh, when CLP the standard provider lowered theirs to 8.2c/kwh. Everybody in the industry went down, and Energy Plus went up. Go figure. They had no legitimate explanation. I ended up switching to Dominion and received a rate that was 50% lower then what Energy Plus was charging me. Be careful, these guys will screw you!

Please read this if you are considering switching your electric supply company to Energy Plus.

Over two years ago I switched to Energy Plus after speaking to one of their sales people. They told me I should see and an average of 7% savings over my current supplier’s charges in addition to getting 3% back into my son's Upromise account as well as a $25 signing bonus that would also go into the Upromise account. I believed Energy Plus's representation and I signed up. I now regret it and partially blame myself because I didn't’ listen to my wife. My wife knew something was wrong. She pays the utility bills and on several occasions she had told me that the electric bills seemed really high as compared to the past. I dismissed her concerns with a statement like " energy is getting more expensive, don't worry we have a good deal". I now know what an *** I was not to listen to her. Last week my wife insisted I call to have the meter checked because of how high the bill was. I did call, and was shocked when National Grid told me that in my most recent bill, I paid over 14 cents per KWH to Energy Plus when National Grid was charging a little over 5 cents.

I immediately called Energy Plus and spoke to a supervisor; this is where it gets interesting. The supervisor was apologetic and explained, that recently their cost had spiked but generally speaking, over time everything averaged out and that they offered competitive electric supply rates. I now know, that this word, "competitive” is a word Energy Plus uses a lot to cover their deception and presumably, walk the fine line of legality. Their idea and anybody else’s idea of competitive is quite different. The supervisor I spoke with did a quick review of my account and told me that indeed, over the last year I had paid a bit more than my original supplier would have charged but the year prior to that I had done well. He assured me that he would look at the last year of my bills and see if "some adjustment could be made".

While I was waiting for the supervisors call back, I did a bit of investigating myself. I googled "Energy Plus Scam" and was not surprised to see the page fill with complaints of overcharging, then I took a detailed look at my last 23 months of Electric bills, noted the amount charged by Energy Plus for my energy supply and called National Grid (previous supplier) and got the amount they had been charging during the same period. The result of this simple check dropped my jaw in disbelief. I had been taken to the cleaners. The initial three months after signing were nearly identical to my previous supplier’s rate and then for the next 20 months, Energy Plus overcharged me from 100% to over 200% more each month than what I would have been charged if I had stayed with National Grid. Most of the months, the overcharge was between 140% and 200%. I called the Energy Plus supervisor back and asked him to look back a bit further than one year because his representation that the first year of their service, I had done well, was much like the original sales spiel, not true. The supervisor then told me that, I shouldn't forget, that all the while I had been benefiting from the 3% rebate back to my son’s Upromise account and that their rate had been clearly stated on my bill. He went on to say that I could have canceled at anytime, free of charge and that as it turns out their company isn't as competitive (there's that word again) in my area as they are in other areas. I again brought up the salespersons original representation of saving an average of 7% annually on my electric supply. The supervisor acknowledged that this was a statement that his company’s sales people would sometimes make.

The following excerpt is from Energy Plus’s web site as of 2/13/2011, “As with all variable rate plans, your supply price may fluctuate on a monthly basis – lower or higher – to reflect the current state of each power market. However, in order to make an informed comparison to competitive offers, customers should average their bills over the course of several months or seasons, rather than taking a snapshot of just one month. Our goal is to be competitive with other energy suppliers and your local utility company over the long run, while offering valuable rewards.” Well, I would say that Energy Plus was not very good at meeting their goal. Notice again the frequent use of competitive in Energy Plus’s well crafted statement. The statement implies savings and in essence says you really can’t make an informed decision unless you wait through seasons of their inflated bills to make a decision. Rather insulting, Energy Plus doesn’t list any rates past or current on their web site for a good reason, it would limit the number of people they could take advantage of. They rather you take their word, regrettably I did.

The supervisor did get back to me that day, and offered me 600.00 and advised me that he didn't have to offer that. Six hundred dollars isn't close to what their overcharges amounted to. He went on to say that he was only able to go back one year in my account and that would be the best he could do.

I've severed my relationship with Energy Plus and am waiting for the check now. I fully expect the check to have some kind of statement below the endorsement area which will release them of any further liability. If that is the case I will not be signing it. Either way I will be filing a complaint with the NYS Public Service Commission (80 complaints in 2010) and perhaps the NYS Attorney General in the coming weeks. It is indeed scary that a company like this can continue to do business in NYS. Why hasn't the NYS Public Service Commission shut them down? Why have the Energy Plus, executives not been prosecuted for fraud. I hope that Upromise has or is in the process of disassociating themselves from Energy Plus.

Bottom line; be very careful with these non-mainstream energy companies. As it turns out, (after checking Public Service Commission complaints) there are many companies like Energy Plus out there, preying on good people because they can. Somehow they are allowed to continue to do business, this is truly a buyer beware industry.

Energy Plus Holdings sends out promotions for free flyer miles and then overcharges for elctrical service. Im my case they charged 20 cents a kilowatt hour compared to 5.7 cents I was paying before with NYSEG. My bill went from $40 to $140! More than triple what I was paying before.

I am planning on filing a class action against Energy Plus. If you live in New York State and are unhappy with the service you have received from Energy Plus, please contact me immediately at grunseld@gmail.com. You may be able to be a lead plaintiff in a class action against Energy Plus. Win or lose, it will not cost you a penny. Timing is of the essence, so please contact me immediately.
Attorney Advertising.

For those of you still considering switching from your local electric supplier to resellers like Energy Plus, read this article about energy deregulated markets. Upromise, maybe now you will reconsider your association with Energy Plus. http://www.thefiscaltimes.com/Articles/2011/07/23/For-Many-Energy-DeReg-Was-a-Dismal-Failure.aspx#pa...

Please look at this Graph of Energy Plus rates vs. National Grid rates.

Please read this if you are considering switching your electric supply company to Energy Plus. (from original post on Feb 14, with minor accuracy revisions)

Over two years ago I switched to Energy Plus after speaking to one of their sales people. They told me I should see and an average of 7% savings over my current supplier’s charges in addition to getting 3% back into my son's Upromise account as well as a $25 signing bonus that would also go into the Upromise account. I believed Energy Plus's representation and I signed up. I now regret it and partially blame myself because I didn't’ listen to my wife. My wife knew something was wrong. She pays the utility bills and on several occasions she had told me that the electric bills seemed really high as compared to the past. I dismissed her concerns with a statement like "energy is getting more expensive, don't worry we have a good deal". I now know what an idiot I was not to listen to her. Last week my wife insisted I call to have the meter checked because of how high the bill was. I did call, and was shocked when National Grid told me that in my most recent bill, I paid over 14 cents per KWH to Energy Plus when National Grid was charging a little over 5 cents.
I immediately called Energy Plus and spoke to a supervisor; this is where it gets interesting. The supervisor was apologetic and explained, that recently their cost had spiked but generally speaking, over time everything averaged out and that they offered competitive electric supply rates. I now know, that this word, "competitive” is a word Energy Plus uses a lot to cover their deception and presumably, walk the fine line of legality. Their idea and anybody else’s idea of competitive is quite different. The supervisor I spoke with did a quick review of my account and told me that indeed, over the last year I had paid a bit more than my original supplier would have charged but the year prior to that I had done well. He assured me that he would look at the last year of my bills and see if "some adjustment could be made".
While I was waiting for the supervisors call back, I did a bit of investigating myself. I googled "Energy Plus Scam" and was not surprised to see the page fill with complaints of overcharging, then I took a detailed look at my last 22 months of Electric bills, noted the amount charged by Energy Plus for my energy supply and called National Grid (previous supplier) and got the amount they had been charging during the same period. The result of this simple check dropped my jaw in disbelief. I had been taken to the cleaners. The firstmonth after signing was nearly identical to my previous supplier’s rate followed by a mere 24% overcharge and then for the next 20 months, Energy Plus overcharged me from 100% to 178% more each month than what I would have been charged if I had stayed with National Grid. Most of the months, the overcharge was between 130% and 170%. I called the Energy Plus supervisor back and asked him to look back a bit further than one year because his representation that the first year of their service, I had done well, was much like the original sales spiel, not true. The supervisor then told me that, I shouldn't forget, that all the while I had been benefiting from the 3% rebate back to my son’s Upromise account and that their rate had been clearly stated on my bill. He went on to say that I could have canceled at anytime, free of charge and that as it turns out their company isn't as competitive (there's that word again) in my area as they are in other areas. I again brought up the salesperson's original representation of saving an average of 7% annually on my electric supply. The supervisor acknowledged that this was a statement that his company’s sales people would sometimes make.

The following excerpt is from Energy Plus’s web site as of 2/13/2011, “As with all variable rate plans, your supply price may fluctuate on a monthly basis – lower or higher – to reflect the current state of each power market. However, in order to make an informed comparison to competitive offers, customers should average their bills over the course of several months or seasons, rather than taking a snapshot of just one month. Our goal is to be competitive with other energy suppliers and your local utility company over the long run, while offering valuable rewards.” Well, I would say that Energy Plus was not very good at meeting their goal. Notice again the frequent use of competitive in Energy Plus’s well crafted statement. The statement implies savings and in essence says you really can’t make an informed decision unless you wait through seasons of their inflated bills to make a decision. Rather insulting, Energy Plus doesn’t list any rates past or current on their web site for a good reason, it would limit the number of people they could take advantage of. They rather you take their word, regrettably I did.
The supervisor did get back to me that day, and offered me 600.00 and advised me that he didn't have to offer that. Six hundred dollars isn't close to what their overcharges amounted to. He went on to say that he was only able to go back one year in my account and that would be the best he could do.

I've severed my relationship with Energy Plus and have received the check.I will be filing a complaint with the NYS Public Service Commission (80 complaints in 2010) and perhaps the NYS Attorney General in the coming weeks. It is scary that a company like this can continue to do business in NYS. Why hasn't the NYS Public Service Commission shut them down? Why have the Energy Plus, executives not been prosecuted for fraud. I hope that Upromise has or is in the process of disassociating themselves from Energy Plus.
Bottom line; be very careful with these non-mainstream energy companies. As it turns out, (after checking Public Service Commission complaints) there are many companies like Energy Plus out there, preying on good people because they can. Somehow they are allowed to continue to do business, this is truly a buyer beware industry.

To add insult to injury, when I notified Upromise of this bad player affiliation that they have as mentioned by dozens of their members on the community board in the form of overcharging complaints, here is the exact text of my e-mail exchange with Upromise customer support. It doesn't give you the sense that Upromise does a lot of checking on the character of the companies they associate with or really care once it's pointed out to them as long as Upromise is getting some of the ill gotten booty.

Dear xxxxxx,

Thank you for being a member of Upromise.

We apologize for the difficulty you experienced with the services of one
of our contributing companies. Unfortunately, we do not have any
control over the policies of our contributing companies. Contributing
Companies operate independently and are not under the control of
Upromise with respect to the Service or otherwise. However, we take
this as a feedback and would forward to the appropriate team of
Upromise. We appreciate your bringing this to our notice.

If you have any additional questions, feel free to reply to this e-mail
or contact Upromise customer care at [protected], so that we may
assist you further. We are available Monday through Friday from 9:00 AM
to 9:00 PM EST.

Sincerely,

The Upromise Customer Care Team
www.upromise.com

Did you know that when you open a High-Yield Savings Account by Sallie
Mae®, you can earn one of the best rates in the nation?
Learn more at http://www.upromise.com/member/deposit/savings.do

Original Message Follows:
------------------------

Dear Upromise staff.

Please stop your association with Energy Plus. Just google Energy Plus
Scam to see all the complaints about their rates. They misrepresent the
savings in a huge way.The last 20 months I was overcharged by 100 to
over 175% as compared with the utility I had switched from for the same
variable rate product.
Your own community board tells story after story of the fraud that is
being perpetrated on your members. It is Upromise that introduced me to
Energy Plus.My post appears as user sge411.

They also have screwed me for 2 months I reported them to the BB bureau. I also fired them today

Energy Plus won't tell you their rates, I will. Here is the last 20 some odd monthe of Energy Plus vs. National Grid. Eye opening to say the least.

Please read this if you are considering switching your electric supply company to Energy Plus. (from original post on Feb 14, with minor accuracy revisions)

Over two years ago I switched to Energy Plus after speaking to one of their sales people. They told me I should see and an average of 7% savings over my current supplier’s charges in addition to getting 3% back into my son's Upromise account as well as a $25 signing bonus that would also go into the Upromise account. I believed Energy Plus's representation and I signed up. I now regret it and partially blame myself because I didn't’ listen to my wife. My wife knew something was wrong. She pays the utility bills and on several occasions she had told me that the electric bills seemed really high as compared to the past. I dismissed her concerns with a statement like "energy is getting more expensive, don't worry we have a good deal". I now know what an idiot I was not to listen to her. Last week my wife insisted I call to have the meter checked because of how high the bill was. I did call, and was shocked when National Grid told me that in my most recent bill, I paid over 14 cents per KWH to Energy Plus when National Grid was charging a little over 5 cents.
I immediately called Energy Plus and spoke to a supervisor; this is where it gets interesting. The supervisor was apologetic and explained, that recently their cost had spiked but generally speaking, over time everything averaged out and that they offered competitive electric supply rates. I now know, that this word, "competitive” is a word Energy Plus uses a lot to cover their deception and presumably, walk the fine line of legality. Their idea and anybody else’s idea of competitive is quite different. The supervisor I spoke with did a quick review of my account and told me that indeed, over the last year I had paid a bit more than my original supplier would have charged but the year prior to that I had done well. He assured me that he would look at the last year of my bills and see if "some adjustment could be made".
While I was waiting for the supervisors call back, I did a bit of investigating myself. I googled "Energy Plus Scam" and was not surprised to see the page fill with complaints of overcharging, then I took a detailed look at my last 22 months of Electric bills, noted the amount charged by Energy Plus for my energy supply and called National Grid (previous supplier) and got the amount they had been charging during the same period. The result of this simple check dropped my jaw in disbelief. I had been taken to the cleaners. The firstmonth after signing was nearly identical to my previous supplier’s rate followed by a mere 24% overcharge and then for the next 20 months, Energy Plus overcharged me from 100% to 178% more each month than what I would have been charged if I had stayed with National Grid. Most of the months, the overcharge was between 130% and 170%. I called the Energy Plus supervisor back and asked him to look back a bit further than one year because his representation that the first year of their service, I had done well, was much like the original sales spiel, not true. The supervisor then told me that, I shouldn't forget, that all the while I had been benefiting from the 3% rebate back to my son’s Upromise account and that their rate had been clearly stated on my bill. He went on to say that I could have canceled at anytime, free of charge and that as it turns out their company isn't as competitive (there's that word again) in my area as they are in other areas. I again brought up the salesperson's original representation of saving an average of 7% annually on my electric supply. The supervisor acknowledged that this was a statement that his company’s sales people would sometimes make.

The following excerpt is from Energy Plus’s web site as of 2/13/2011, “As with all variable rate plans, your supply price may fluctuate on a monthly basis – lower or higher – to reflect the current state of each power market. However, in order to make an informed comparison to competitive offers, customers should average their bills over the course of several months or seasons, rather than taking a snapshot of just one month. Our goal is to be competitive with other energy suppliers and your local utility company over the long run, while offering valuable rewards.” Well, I would say that Energy Plus was not very good at meeting their goal. Notice again the frequent use of competitive in Energy Plus’s well crafted statement. The statement implies savings and in essence says you really can’t make an informed decision unless you wait through seasons of their inflated bills to make a decision. Rather insulting, Energy Plus doesn’t list any rates past or current on their web site for a good reason, it would limit the number of people they could take advantage of. They rather you take their word, regrettably I did.
The supervisor did get back to me that day, and offered me 600.00 and advised me that he didn't have to offer that. Six hundred dollars isn't close to what their overcharges amounted to. He went on to say that he was only able to go back one year in my account and that would be the best he could do.

I've severed my relationship with Energy Plus and have received the check.I will be filing a complaint with the NYS Public Service Commission (80 complaints in 2010) and perhaps the NYS Attorney General in the coming weeks. It is scary that a company like this can continue to do business in NYS. Why hasn't the NYS Public Service Commission shut them down? Why have the Energy Plus, executives not been prosecuted for fraud. I hope that Upromise has or is in the process of disassociating themselves from Energy Plus.
Bottom line; be very careful with these non-mainstream energy companies. As it turns out, (after checking Public Service Commission complaints) there are many companies like Energy Plus out there, preying on good people because they can. Somehow they are allowed to continue to do business, this is truly a buyer beware industry.

To add insult to injury, when I notified Upromise of this bad player affiliation that they have as mentioned by dozens of their members on the community board in the form of overcharging complaints, here is the exact text of my e-mail exchange with Upromise customer support. It doesn't give you the sense that Upromise does a lot of checking on the character of the companies they associate with or really care once it's pointed out to them as long as Upromise is getting some of the ill gotten booty.

Dear xxxxxx,

Thank you for being a member of Upromise.

We apologize for the difficulty you experienced with the services of one
of our contributing companies. Unfortunately, we do not have any
control over the policies of our contributing companies. Contributing
Companies operate independently and are not under the control of
Upromise with respect to the Service or otherwise. However, we take
this as a feedback and would forward to the appropriate team of
Upromise. We appreciate your bringing this to our notice.

If you have any additional questions, feel free to reply to this e-mail
or contact Upromise customer care at [protected], so that we may
assist you further. We are available Monday through Friday from 9:00 AM
to 9:00 PM EST.

Sincerely,

The Upromise Customer Care Team
www.upromise.com

Did you know that when you open a High-Yield Savings Account by Sallie
Mae®, you can earn one of the best rates in the nation?
Learn more at http://www.upromise.com/member/deposit/savings.do

Original Message Follows:
------------------------

Dear Upromise staff.

Please stop your association with Energy Plus. Just google Energy Plus
Scam to see all the complaints about their rates. They misrepresent the
savings in a huge way.The last 20 months I was overcharged by 100 to
over 175% as compared with the utility I had switched from for the same
variable rate product.
Your own community board tells story after story of the fraud that is
being perpetrated on your members. It is Upromise that introduced me to
Energy Plus.My post appears as user sge411.

This company is a complete ripoff. They promise you savings instead charge more 50% higher electric rates. When I switched my regular utility was charging .10 per hour. My first bill with energy plus I paid .124 per hour, my next bill was .149 per hour. They jacked up the rate nearly 50% in 2 months and I will not stick around another month to find out how much more I will be paying. Stay away!

BEWARE THEY COME IN WITH TEASER RATES THEN BY MID SUMMER THEY DOUBLE THE KW RATE THEY SUCK BIG TIME THIS COMPANY HAS TO STOP!

To make a long story short they ripped me off for a year before I put the whole thing together and realized what was going on. I was able to get my money back from them already if you can beleive it they sent me a check for what they stole over "1200.00+" from me within a few days. However I still want to go after them. Them sending my money back is proof they are steeling from thousands of people out there and dont want a loud mouth like me to stir the pot. Looking at the best way to go about this if you want to be part of it. Send me your Name, Address and number and how many months you were with them and the aprox amount of the fraud. I am going to do my best to pull this all together and at the least get peoples money back for them or show them how. Have spoken to a few lawyers and we are going to go after them.

Thanks
Dave Prince
Supercomputers90@aol.com

This is a total SCAM!

Energy Plus is a utility scam operation. Their business model is to attract customers by offering cheap gimmicks like hotel points, etc. to sign up on electric rates that are OK at first, but after 2 or 3 months they double the rate. The worst part is that they don't disclose the variability of the rate clearly. The rate goes up quietly with no notification. I have reported them to Public Utility Commission.

I switched to Energy Plus and their rates are outrageously high. My bills went way up. This is a scam!

Whatever you do, don't sign up for any supply charges through ENERGY PLUS HOLDINGS! They know they aren't regulated by the Board of Public Utilities so they can and will charge you whatever they want to under "deregulation" which makes them a "legal" scam. Totally unethical. Always falling just inside the legal limits to gouge the consumer but not be liable. Giving you virtually nothing in writing so they can't be held accountable.
As others, we signed up for Energy Plus Holdings, LLC to supply our electricity based on a telemarketing phone call where they promised to save us money over PSE&G and give us a 5% rebate at the end of the year. Our rate was $0.95/kw or something and PSE&G at the time was around $.105 or $.11/kw. Our worst mistake was to get on a budget plan with them because we could not tell what they were actually billing us each month. What a surprise when we received a supply bill amount for over $400 more than our monthly budget amount. We called and were told our actual price/kw had somehow risen to over $.185/kw - doubling our initial price and this was making up the shortfall! Since they must have this happen regularly, they offered to put us back with PSE&G and give us a credit for $.05/kw for 6 months, which somehow they calculated as $200. They never gave us any info on how this was calculated. We were told that our final bill would be billed at the lower rate and we would also get another credit. How surprised were we to get our next bill with an additional $250 over our usual budget amount especially since we had not used the kw to have that increase. Our actual usage should have been only $160 - yet they charged us a total of over $350. We called them about the credit we were to receive, assuming it would be made up that way. We were told they would send us a check for $15 (!) and refused to give us any more of a refund. Since you are billed through your utility company, you know if you don't pay your electricity will be shut off so you are without recourse.
Just don't do it! You will regret the move and so will your pocket book.

SCAMMED!

MY BILL WENT FROM 350 A MONTH TO $1380...YES $1380...NOT JOKING

THEIR VARIABLE RATE GOES UP "AT THEIR DISCRETION"

I live in the Philadelphia area and have PECO as my electric supplier. I signed up with Energy Plus thru Upromise (www.upromise.com) because there was a $50 cash incentive for signing up and a 3% rebate every month on my energy bill. The first couple of months the Energy Plus rates were comparable to that of PECO. So I stopped checking until some 8 months later, when I noticed their rates going up and up, until it had reached 80% more than that of PECO. I called and complained to them before canceling. I also complained to Upromise that they should not associate their name with such a company (they still promote this company at their website - what a shame). At the end I ended up paying much more than the initial cash incentive and the cash rebates.

I signed up with Energy Plus through Upromise (www.upromise.com) because there was a $50 cash offer for signing up, and 3% rebate on their portion of the bill. Their initial rates were comparable to the PECO rates (in Pennsylvania). Some 6 months later, I noticed their rates going up every month. By the time I canceled, their rate was almost double to that of PECO rates. At the end I ended up paying much more than the cash back and sign up bonus. If you are a customer of theirs, for your sake, check your rates on a monthly basis.

Yep - I agree that this outfit is completely untrustworthy. I am in PEPCO territory (MD). I switched because of a promotion for frequent flyer miles. First month was a good rate rate (90% of PEPCO rate), 2nd month was 60% higher than PEPCO rate, 3rd month was slightly higher again; 4th month (and final, if the cancellation went through today) - I wait with bated breath to see. Over months 2, 3 and 4, I estimate I have been overcharged by about $100. However, to me the frequent flyer miles were worth about $300, so overall, I do not mind. BUT I do resent their "bait and switch" approach - I find it, at best, misleading and unethical, and that is why I am writing here. (In fact, they credited the mile to my account after month 2, so it's my own fault for letting them get away with the overcharging for so long.
Moral of the story is - if they offer enough upfront benefit to you to switch, then risk it, but build in the expectation that you will be overpaying by about 60% for power after the first month.

I am a Connecticut (CL&P) customer had had much the same experience as others. Unfortunately I did not notice the rip-off for 5 months, where my supplier rate was over 60% more than the utility rate. I signed up because of a promotion with American Airlines - rates were good in the beginning and then jumped by 46% in one month and stayed there. DO NOT SIGN UP WITH THEM, or buy into their 'rates are variable' scheme. MANY other suppliers will quote fixed AND competitive rates for up to 12 months.

PLEASE DO NOT SIGN UP WITH THEM. THEY ARE CHARGING 3-400% more! IT IS A LEGAL IT IS A LEGAL RIPOFF about which the NYS Attorney General will hear. How/Why are these vultures allowed to do business without regulations. This is INSANE!