Oklahoma Natural Gas
Reviews and Complaints

In July 2023 the Oklahoma natural gas company said our meter was broken and not reading usage for three years. They replace the meter and still read low usage cause we don't use much gas, 90% electric. Found out there was a gas leak before our meter. Now they want us to pay for gas lost due to a leak. They now sent their made up amount they say we owe to collections which dinged my credit. The whole thing is fraudulent. We didn't know there was a leak cause we barely used gas. The leak was found by the fiber optics company 100 yards before our meter. I have bills and pictures of meter readings.

Oklahoma natural gas is the worst company in Oklahoma. My mom just had open heart surgery and hip surgery and got behind and she has stuff saying for health to not turn her off . They never cared at all they just want there money they don't care if you're old and have paid them your whole life. She paid at they will not hook her up . They lie daily to there consumer and they find fun in turning off old ladies that can't eat cook or take a shower. If they cared they would give you 24 hr notice they don't, give better PR try to would with people they don't they can but choose not because they are a cruel and 🙈 company run by selfish self-centered freaks ! I hope they all go straight to hell.

I live at 8312 nw 163rd terr Edmond OK 73013. It's a new house I moved in and had gas utilities set up through one April 21st. My bank records so I put 250 on the account originally. I never received a bill... not once. I never got any notifications from them. They had removed my account and put it back in the landlords although he swears he didn't do it. I actually put an additional 500 on my account on June 8th. They still shut it off and I just did that to make sure I was in the clear. By bank records sow all my payments. They claim they see it but refuse to tell me where the money went and if theyll fix it. They shut my services off last Friday. Here it is Monday and they still won't turn it on because I lost my temper with their customer service over their complete lack of accountability or communication. They said I'd have to sign something and until then I'm blacklisted. For their mistake. I'm currently looking for a lawyer who will help. Ong has a monopoly on services and even after crediting 800$ to my account since April with no billing they refuse to admit they did anything wrong and are trying to act like I'm in the wrong. Me and my children haven't been able to do laundry or shower or cook for 4 days now. And it may be another week or two before they'll get me the letter to sign to reinstate service. They're trying to get me to sign something that will tie my hands from their loss of my payment. My bank will probably follow up legally. If I can find the right attorney I'm will sue. This is completely immoral and out of reason. They have nobody to answer to, if I don't like it there is absolutely no alternative. It's not right at all

I have consistenly paid my ONG bill. In the last 3 months, I have been billed double + because you are saying you never received my check (that was sent with a copy of your bill in YOUR envelope. All checks have cleared my bank and I have sent you a copy from my bank statements for two of them. I talked to someone there and she said you would look into it; however I have not heard anything back and noticed that my last payment has cleared my bank as well. I have emailed you and no response.

🐝 Violation of my constitutional rights!
Two unprofessional trespassed in my backyard to check why I was “using less gas.”

They asked me inappropriate questions about why I had been eating out lately more than cooking. The woman who took my complaint over the phone said you all check on meters to make sure people aren’t tampering with gas. Unconstitutional!

The business are located at 8005 Nw 23rd and 8009 Nw23rd, Oklahoma city. I am being charged $35.92 base for 8005, the larger space and $102.98 base for 8009. I have called on 2 seperate occasions trying to get a explanation for the difference. The first time, I was told that was just how the spaces were calculated based on past usuage. I called today and now I am being told it is based on the meter, I am being charged 2 different rate plans and that is just how it was set up for each space. I have spoken to my landlord who had previously been paying for the services for both locations prior to my moving in. both spaces had been empty for quite some time. He said he did not understand either and had never had that issue when he was paying the bill for the spaces. The Winter Recovery fee is also higher for 8009 $50.17 each month, as 8005 is only being charged $12.64 per month. Why would this fee not be a set amount? why again is 8009 so much higher than 8005? Why is there a different rate plan for the spaces as they were empty prior to for the same length and previous service was taken care of by the landlord? I can not get anyone to explain to me why this difference exists, I was simply told today that is how it is and that is how each location has been established in ONG's billing system. Why is there 2 seperate rate plans for 8005 and 8009, when they were empty same length of time, have the exact same meters, and the required deposits were the exact same amount.

I am new to Oklahoma. I purchased a home. Oklahoma Natural Gas replaced the gas line from the Street to the house. After completed I replaced the electric stove with a gas stove. I sent in the rebate form and receipt. I have followed up monthly since July 2022. I have been told my rebate form was received and will be reviewed.

I continue to receive monthly bills, but no rebate reimbursement. I would have been happy with a credit to my bill. But nothing.

Stephanie McKinney

516 W Oak

Enid, OK 73701

OGN says they cant accurately estimate our bill sends out workers on September 9th crawlspace entered and then closed up approximately 11am-1pm.

October 10th they spray paint our yard and have determined the meter needs to be put on the house informing us they will be back tomorrow

October 11th yard is dug up old meter ripped out. late night call to get gas turned off because of absent and then flare ups on stove.

October 12th yard is put back together piped to house, hole filled in, 2200 hours cant find the plug or the valve to turn gas on says he will call OGN/B&H construction back out to get gas turned on tomorrow

October 13th third day no gas; OGN comes out says it is on B&H construction their contractor to turn on gas and then they would come back out. call OGN and B&H construction plan on coming out tomorrow 11/14/22

Ongoing sick kiddo cant take a bath and cant cook soup for him

I moved to my home on July 22, 2022 and open my account with Oklahoma natural gas on July 26, 2022. Some lady waived my $100.00 deposit but didn't tell me what type of plan I had. Since then, I have to pay bills in the amount of $185.99 and $145.99. The deposit wasn't waived. On both bills, it states that I have a credit of $200.91 and $120.47 which hasn't been applied to this month's bill of $185.99.

Simply stated, I am not on any type of plan because it takes 6 to 12 months to be on such a plan for a new customer. The only thing I am on is a warranty for the gas line of $12.95 per month. I called and spoke with a representative today 10/6/2022 that I only want to pay for what I used. The representative that I spoke to on July 26th did not state the facts concerning payment plans or if any at all. My bill for this month is supposed to be $42.56. This is rogue bill paying of $145.99. and I am asking for any overpayment of bills back.

I’ve been dealing with ONG’s customer service dept. For 6 months. I had a gas leak and ONG move meter next to my house. They nicked a waterline. But covered it up anyway. 3 weeks later I had 8 to 10” of water under my. They fixed the leak & drained the water. Said no other problem.

6 months later I still have sticking doors, collapsed and dried mud in ductwork. I sent pictures of all this to them. All I’ve got are promises that their claims dept. will get involved. Got nothing. Now customer service is saying it their subcontractors problem. The subcontractor “Blue Fox Construction” had a third party restoration company come today. With instructions to check for moisture under the house. I asked if he was going to check sticking doors, collapsed ductwork, air quality and ruts in my yard?

I was told no. All he was told to do was to check for moisture under my house. I suggested he contact him is boss to clarify that. He sat in his truck for ten minutes. Then backed out of my driveway. Without saying a word to me.

All they needed to do was ventilate with fans to dry the mud and clean the ductwork. Since they felled to do it right. I have a much bigger problem.

ONG attempted to bill me over $800 soon after I moved into my home and, of course, then had to retract. Then, I paid the outrageous sum of over $400 last month during the hottest part of the summer and, now, ONG is attempting to bill me another amount of over $400, after I purposefully stopped using any gas this past month, except for what was absolutely necessary.

I realize the company needs the funds for all the work performed recently, while breaking my sidewalk with their equipment, but I'm contacting the corporation commission, nonetheless. There needs to be an investigation.

My gas service was disconnected today. ONG comes into the yard and disconnects service. They do not attempt to contact anyone to let us know. I have not received any communication from ONG in the form of email or phohne call. I understand my bill was late. I have applied for assitance with the state multiple times. I am on food assistance but I didnt even get a response. I had assumed it was paid or on hold pending review.

Due to the struggles with food and our desire to mitigate the impact on our fellow tax payers we have planted a garden to grow our own vegtabels. When the technician came in to disconnect our service they trampled many of our

vegtables. It was not necessary and could have easily been stepped over but no.

After I realized the service was disconnected I attempted to call and make payment arrangments but was unsuccessful at getting through to anyone. I then paid the bill in full as was required for reactivantion. When I attempted to call back to have the service reactivated I was unable to get through until approximatley 4:30pm. When I made contact I was rudely informed that they would not reconnect my service until I scheduled an appointment and got on the list. They didnt schedule an appiontment to come and disconnect my service or knock on the door and give me an opportunity to prevent disconnect. I tried to explain that I have 6 people in this house ranging from small children to my 80 year old grandfather that needs hot water to care for his personal car issues if you get my meaning. We need to bath and cook meals adn cannot go all weekend without gas. Again, we were rudely informed I had no options but to take the appointment on Monday or take nothing at all.

It is also unreasonable to disconnect people on Fridays without warning or first given an opportunity to make arrangements if you cannot restore service same day. There simply is no compassion left in this world.

I had my gas cut off on a Friday morning. I received no notice, no letter, no phone call, no message and no email. I am paperless, and when I called customer service, was thanked for being paperless. Then told that a letter was sent out to let me know that service was to be disconnected. A letter I never received. I let the customer service agent know I have 2 small children in the home, she let me know there was nothing ONG can do until Monday at some point due to having no appointment slots. I had to ask for a supervisor, who, after waiting 5 minutes, was not available but was promised they would call back same day. I'm not sure what the purpose of paperless is when they still "send letters" that one may or may not get. Why not send an email? It's what I've requested... I did get a 24-hour cut off notice on Thursday afternoon and paid the bill in full within the hour. At that point, I still had hot water. In conclusion, I have 2 children who cannot bathe, a new deposit of $160, a connection fee of $50 and have to go the weekend with no hot water. I am no longer paperless. Thanks ONG. I pray there is another company that puts you out of business.

The driver of the company truck number 68250 decided he wanted to cut me off in a brand new vehicle then follow me to the store and exchange words. If these are the type of people you have driving for your company. Your about to lose alot of customers. He made a fool of himself and your company by cutting me off and proceeding to raise his voice at me while at a public gas station. His last name he said was Deer.

I am writing this complaint to inform Oklahoma Natural Gas customers that they need to be aware of this so-called plan:

In November 2021, I received information in my O.N.G. bill concerning "Home Warranty Protection Plans" that covered my Oklahoma City sewer line, O.N.G. line and OG&E lines. Thought this was a good idea and that it was proudly promoted by a "Christopher P. Sighinolfi", Vice President, of ONE Gas which is said to be a division of O.N.G., I figured that the company had been thoroughly vetted by ONG so should be safe. I called the given telephone number to find out more, sounded good so I signed up. I was told the extra monthly fees would be added to my monthly bill, so OK.

In February 2022 I had plumbing issues; my line had separated from the main city line...long story short, I called this warranty where I now found out there were problems: I was informed that the company did not have any contractors to work Oklahoma as the promotion stated; "A local insured contractor will arrive promptly", NOT TRUE... I was told that I would have to find my own. So I did. I was then also reminded that since I was covered up to $25,500.00 per year for sewer (as was told to me when I signed up), I would be reimbursed. The next stipulation was that I had to get each step pre-approved before work could be done which involve the use of a camera by the plumber with statements of cost for the camera use and the actual work to be done, then paid statements showing that I paid everything and pictures had to be sent in to the company, aannnddd I had to pay for everything up front before I could get any reimbursements, (which, in my opinion, to me kind of defeats the purpose of having a warranty company), and then hear that reimbursements takes 6 weeks! and I won't go into all the stalling/issues I had with them: i.e. after 5 days I called to check on the status only to find out that the email number they gave in the paperwork that I had to fill out and return with statement and pictures was a non working number! "oops sorry" so they gave me another email and the six weeks of hurry-up-and-wait, had to restart. You cannot talk to the "claims" department only to the person who answers the phone and he/she can't tell you much. They have to email the claims department to find out what is happening, everything is always "in review", whatever that means. It's a long drawn out irritating process.

It's now April and I have yet to get the thousands of dollars back that I had to come up with.

Buyer beware

People in rent house moved and ONG shut off my gas by mistake. I woke up to a cold house and had to miss work waiting on them to come turn my gas back on. Seems to me ONG owes me a credit on my bill.

Had an appointment today...they said between 8am-5pm...its 6:15pm... nothing or no one yet...How is our family in our new home supposed to stay warm or cook or bathe? If I was late or didnt show, they would charge me...can I charge them? Not a happy new customer.

I live in pine creek estates at 19724 E Pine St. Catoosa, OK 74015. Recently a contractor came out and dug out vines, etc around a sewer line and said he cleaned out around the gas line. This location is down from the office around the mailboxes. I went to check my mail and smelled gas coming from around this location, please check as I do not a meter to see how much is leaking. I and others do smoke around the mailboxes and this may cause a lot of damage around multiple mobile homes in the area. A couple of residents has smelled gas around the area. Thank you

We are freezing. ONG was scheduled to turn our gas on between 8a and 5p today. We followed instructions and left the house unlocked. I checked the house on my lunch hour and noticed it had not been turned on. By this time it's 24 degrees out side. I called and was told ONG did come but didn't perform services because there was a paint can in the house... ITS 21 DEGREES. I asked to speak with a manager; was put on hold so long their call center would be closed when I called back with my fiancé (who set up the appointment). NOW not only do we not have heat in very dangerous temperatures but we also don't have an appointment for gas tomorrow. IS THIS HOW YOU TREAT PEOPlE? These are dangerous temperatures and we have a paid account; already loyal customers. We followed YOUR instructions and this is how you treat us. If this is not resolved I'm calling channel 2 and then I'm getting a lawyer.