ENMAX Energy [EEC] review: Power outage

Experiencing a power outage. Enmax attended site to advise we had a “ conductor faulted” between meter and transformer. I was advised to contact customer service to get a status update. While I have called and left multiple messages, with “ customer service “ [LOL] have not received a call back. Decided to call enmax attendant who we originally ( only human answering calls) and he flippantly advised us that the repair service was a “ courtesy” ( I am quite sure we pay and exorbitant monthly charge for this service) and we would need to wait up to 7 days to have power outage resolved. I asked how I could confirm we were in a cue for repair. Attendant advised we were - however provided no tracking #, timeline or confirmation. When I asked to have the matter escalated, was advised that there a no supervisors or managers - period. Attendant went on to articulate that given the needed repairs were a “ courtesy” and were “ free” ( cannot know this at this point) there was nothing that can be done. Would definitely recommend some further training for this individual and perhaps some kind of oversight on the process as the attendant advised us this was a common and recurring issue. Really disappointed and disgusted by the attitude of this attendant. Enmax provides a service which requires payment, it is not a courtesy to initiate repairs but a duty and obligation. Given the severity of a power outage, a more managed and detailed approach should at minimum, be included in the process. Managers/ supervisors should be available to provide additional details and to provide feedback to poorly trained attendants. We are “ powerless”.