EOS CCA
Reviews and Complaints

I received a call from [protected]. The woman was looking for a different person other than me. I told her this was a fairly new number for me and that I had never heard of the gentleman she was asking for. She was polite, professional and didn't treat me like a criminal and she was the FBI. She simply apologized and told me my number would be removed from their data base. I know we all get calls now and again from companies we don't want to talk to for various reasons but I think if we give the person a chance to explain we might be pleasantly surprised.

I already moved out of US by 2009 November and when I moved out I paid all outstanding bills from AT&T (was confirmed by the outlet where I registered for unlocking my phone). Unfortunately over the last 1 year or so (which is like 5 years after the account was closed), i have been keeping on receiving letters from the collection agency about an outstanding debts. I tried contacting AT&T regarding this and they dont have any details regarding the same and the collection company asked me to contact AT&T. I keep receiving this mail at an emergency address I submitted when I moved out of US. I dont understand where the collection agency get these information from. I am worried not only about the outstanding debt which I am sure I am not responsible for, but also about the privacy of my details and how they achieved to gather these information.

They robocalled my direct line on a Saturday with the generic message "This is a debt collection agency. Please call us back." When I called, I got a recording saying someone would be with me in just a teensy tinesy minute. Waited on hold for 20 minutes (and heard the same message 20 times) before they disconnected me. Called again and got a different message this time, this one saying "we're closed -- call back on Monday." When I finally did reach someone, they had been calling my office to try to reach a person who worked at a different extension in my company -- and left almost six years ago. These robocalls that make you call them back before you can figure out what THEIR SCREW-UP is should be outlawed. And shame, shame, shame on them for calling and leaving an ominous message Saturday morning when they are CLOSED ALL WEEKEND.

about 2 months ago this company started calling my phone number looking for a person. I explained to them that I am not that person and they even agree but the calls continued. About a week and a half ago I spoke with a supervisor. He told me to give him 72 hrs and my number would be removed from all of their calling centers. I received another call today and spoke with another supervisor. He stated that the supervisor I spoke with previously did not do what he told me he was going to do. I told him that I had spoke with my local Sheriff dept and was prepared to file a harrassment complaint on this company. He stated that he would remove my number from thier entire system. I actually don't believe him so I stated to him that if I receive another call from them I would proceed with my complaint. I have been harrassed by this company enough, especially when I know and they that I am not the person they are seeking. I actually think they are breaking laws. I am now also considering a lawsuit. I want these calls to stop. They have become harrassing.

I received a collection bill from EOSCCA, 700 Longwater Drive, Norwell, MA 02061, account # [protected], Agency account # [protected] for CenturyLink, in the amount of $106.24. I don't even know what Centruy Link is and dispute this bill. I left a message with them on Sept 23, 2010 concerning this matter, requesting a call back.
My e-mail is [protected]@hotmail.com.
Please contact me concerning this, as I said, I don't even know what centurylink is.
Thank you for your time and consideration in this matter.
Mickie Olds,
2502 Trenton Ave
Bremertopn, WA 98310

I got an automated call at my house one night and called back the next day. The guy who answered helped me right away. He said they record EVERYTHING, which is good in case he got an attitude with me but he was professional and all business. I didn't like that he wanted the whole balance because if I had the money I wouldn't be in collections but he got me a payment plan for 3 months and I got a discount so I'm pretty happy. I think if you get a message, call back when you can talk and work it out and then you won't feel pressured to hang up before you take care of all your business. Plus, ask if you can get a discount because every little bit helps.

Ever since I got my new phone, four months ago, I've gotten daily calls from [protected]. If I answer, there's another person on the line asking for "Patty". I don't nor have I ever known a 'Patty'. So the last two times I was awake to answer, I was sure to be polite (and the representative sounded polite in return) and asked them to please remove my phone number because I don't know the person they're calling for. That fixes the problem for about a week. A week after the last time I asked, I started getting daily calls at 0800 from them. I don't answer because I'm sleeping (not well thanks to them) but they wind up leaving a voicemail with about three seconds of nothing. I called back an hour later today and their automated machine says, "There are no representatives working today". WTF.

This is getting extremely annoying, no matter how many times I tell these people to remove my number, they haven't done it. They won't stop calling me EVERY morning! :(

they had my account before april 08, 2012 when the new collection agency receive this account on04/08 eoscca took out from my daughter credit card account a 200.00 on 04/30 they do not have the account this is illegal the account is [protected] that I owe them.plz notify me aboutt he outcome cll me [protected] or [protected] after 5:00pm eastern time I need to be compensate for they action my daughter was out 200.00 from her account which she need to pay some now she after to wait on the new paycheck

I had a different experience with EOS CCA and I think you should have some balance to your page. They were very professional, trained in the FDCPA, mini-miranda and they said the call was recorded. I can't imagine how stressful this job must be, no one actually wants to talk to them, but they remained calm and offered options. Perhaps a few of your complaints might be someone having an extremely bad day or someone raising their voice before they heard what the person from EOS CCA had to say. I believe there are two side to every story. I'm giving you my side and it was pretty good.

I received a notice of collection placement from EOS CCA, with a bill from AT&T Mobility which I never belonged to

EOC CCA
700 Longwater Drive
Norwell, Massachusetts
United States
Phone: [protected]
EOSCCA.com

I am receiving a collection placement letter from this company in reference to an AT&T Mobility account and I never belonged to AT&T Mobility. And they said I owe more than $2k, now they think it a fraud and they going to mail me a fraud package. It doesnt make any sense. I never use this phone company, the address link to my name is in another city. but somehow they manage to find my name and address to mail this letter to me! WTF?

EOS CCA is compassionate, ethical, professional and knowledgeable! There is no doubt it has been difficult for many families during these tough economic times; and I know from experience that EOS CCA is helping many families resolve their debts in a way that works for the customer (me!). The team that works for them listens and is empathetic to each individual's personal, financial situation. They take into consideration all aspects impacting your ability to pay and then come up with a solution that works for you. They obviously started out asking for payment in full, and why wouldn't they as the debt was severely past due. However, when the situation was explained to them, and payment in full was not an option, they offered to do a settlement on the account! They actually offered to reduce the balance and take less than the amount owed. Unfortunately, that was also not an option so they took payments for several months and worked out a plan until the financial situation improved. Then when I followed up with them ... professional and knowledgeable! There is no doubt it has been difficult for many families during these tough economic times; and I know from experience that EOS CCA is helping many families resolve their debts in a way that works for the customer (me!). The team that works for them listens and is empathetic to each individual's personal, financial situation. They take into consideration all aspects impacting your ability to pay and then come up with a solution that works for you. They obviously started out asking for payment in full, and why wouldn't they as the debt was severely past due. However, when the situation was explained to them, and payment in full was not an option, they offered to do a settlement on the account! They actually offered to reduce the balance and take less than the amount owed. Unfortunately, that was also not an option so they took payments for several months and worked out a plan until the financial situation improved. Then when I followed up with them, they were still willing to work out a settlement on the account. Because of EOS CCA, the credit reports are now updated and the road to 'financial repair' was made a lot easier! If you have an account with this company...call them and explain your willing to work with them - if necessary, ask for a manager...but don't give up as they will help you and work with you. thank you EOS CCA and to all of your employees - keep up the good work!
EOS CCA is compassionate, ethical, professional and knowledgeable! There is no doubt it has been difficult for many families during these tough economic times; and I know from experience that EOS CCA is helping many families resolve their debts in a way that works for the customer (me!). The team that works for them listens and is empathetic to each individual's personal, financial situation. They take into consideration all aspects impacting your ability to pay and then come up with a solution that works for you. They obviously started out asking for payment in full, and why wouldn't they as the debt was severely past due. However, when the situation was explained to them, and payment in full was not an option, they offered to do a settlement on the account! They actually offered to reduce the balance and take less than the amount owed. Unfortunately, that was also not an option so they took payments for several months and worked out a plan until the financial situation improved. Then when I followed up with them ... professional and knowledgeable! There is no doubt it has been difficult for many families during these tough economic times; and I know from experience that EOS CCA is helping many families resolve their debts in a way that works for the customer (me!). The team that works for them listens and is empathetic to each individual's personal, financial situation. They take into consideration all aspects impacting your ability to pay and then come up with a solution that works for you. They obviously started out asking for payment in full, and why wouldn't they as the debt was severely past due. However, when the situation was explained to them, and payment in full was not an option, they offered to do a settlement on the account! They actually offered to reduce the balance and take less than the amount owed. Unfortunately, that was also not an option so they took payments for several months and worked out a plan until the financial situation improved. Then when I followed up with them, they were still willing to work out a settlement on the account. Because of EOS CCA, the credit reports are now updated and the road to 'financial repair' was made a lot easier! If you have an account with this company...call them and explain your willing to work with them - if necessary, ask for a manager...but don't give up as they will help you and work with you. thank you EOS CCA and to all of your employees - keep up the good work!

I have received a negative mark on my credit score from EOS CCA which I later found out was for a telephone bill. This was a bill from 2006 in which was paid off a very long time ago. Not once had I received late bill notices, fees, or anything else yet there it sits, making a ding on my credit score. This bill is over $400! Now what am I supposed to do with this? I have called them and complained, written them a notice and disputed it on my credit score all with no results.

AT&T sent a old bill that I never knew existed to EOS CCA the collection agency. As soon as the mysterious bill appeared I called AT&T to take care of it. 5 months later it is still showing on my credit report. After countless calls with AT&T & EOS CCA I was assurred it would be removed and taken care of. Another month passes and it is still there. I called EOS CCA to see what was going on and was told that they had no record of me and had no idea what I was talking about. I was then disconnected 8 times! No one would speak to me and give me an explanation how there could be no record of me yet they were still showing up on my credit report. After 2.5 hours of dealing with AT&T customer service I finally reached a manager who was able to call EOS CCA and have it deleted and letter faxed within 5 minutes. Unbelievable that they are allowed to destroy peoples credit knowing that a bill has been paid. If you search the internet you will see that this is a recurring problem. How they manage to not report paid bills and continue to hold on peoples credit reports is beyond me.

I received mail for Ben Merritt from EOS CCA on 7/02/2011. The correspondence was mailed to 1836 Maryland Avenue, Eden, NC, 27288 and stated that EOS was trying to collect a past due amount of over $1000.00 for Verizon Wireless. I am divorced from Ben Merritt and am not responsible for payment of his bills. My ex-husband lives in Live Oak, Florida not Eden, NC and has lived there for over 4 years. He is employed with Live Oak Fire & Rescue. Ben Merritt came to NC during the month of March, 2011 for a court appearance. If he went to Verizon Wireless and purchased a phone while in the State of NC & gave Verizon Wireless the 1836 Maryland Avenue address, he did so without my knowledge. If I receive any further correspondence from EOS concerning Ben Merritt, I will be forced to seek legal counsel to straighten out this problem with Mr. Merritt, Verizon Wireless and EOS.

This company continues to call and demand that I send $146.06 to them or they will ruin my credit. They say I owe the money to Verizon. I have asked them to send me proof or a letter or something and they said they have send paper once. I have never received a thing only threatening phone calls.

I called Verizon to ask if I owed any money and they said no. I do not received any bills from them for $146.03. I have moved and they have my new address. I still have phone service and the balance on my phone bill is $0

When I called the company the first time they listed my old address. Verizon has my new address on record. I have been at my new address for only three months and the post office still forwards all mail that does not have my new address, including junk mail. I gave the company my new address and asked them to send me information concerning the debt. They said that they would not "Because you are only a debt consolidation company we can't provide you with anything." I received no information by mail but continued to receive phone calls.

I called a second time and they did not have my updated address. Again I updated my address and again was told that they were not able to provide me with any proof of my debt because they were only a debt consolidation agency.

My email account was hijacked on December 23, 2010. I don't know if this has anything to do with the email hijacking or is a separate incident. What can I do to stop the harassment?

Received a notice of collection placement letter stating that I owed $450 to A T & T for an unpaid phone bill. I have not been with AT&T since December 2006. I called EOS CCA and was told I needed to call A T & T for proof that I owed this money. I called AT&T and spoke to a guy who said I had a zero balance. He then transferred me to his supervisor to get this resolved who told me that they had no information on my account that it had been sold to US ASSET MANAGEMENT, but they had been sending me statements monthly and my account had been sent to 4 different collection agencies. And that I needed to contact US ASSET MANAGEMENT for any information, so I called back EOS to get the number for US ASSET MANAGEMENT and was told they are the same company. The ### that I talked to was Dominic Palmariello, he told me that he did not have to provide me any proof of owing the debt just to pay it. I refused and he hung up on me. I am sure this is all a scam and that some people do not question it and just pay it. I am going to warn everyone I know to stay away from AT&T, I am also reporting this company to the Federal Department of Collection Agencies.

We have a cell phone bill that EOS CCA has been trying to collect from us now for 3 years. It was with AT & T. The problem? We returned those phones and ended our cell phone service withing 14 days of getting those phones. We got them Nov. 2 of 2007 and we returned them Nov. 16 of 2007. According to the contract, if we returned them and ended our service within 14 days, we would not owe anything. We didn't even use them after we got them home. It was buyer's remorse! And yet, they are still trying to collect. Our attorney has sent them letters two years in a row now telling EOS CCA that we dispute the debt and we have sent them proof that we don't owe it, but they still keep trying to collect from us. We are about ready to slap them with a lawsuit because we are tired of it! We don't think our attorney is doing enough, so we want to get a new attorney. Where is there an attorney who will fight this for us?