Receivables Performance Management / RPM Payments
Reviews and Complaints

I was on the phone with T-Mobile for over 30 minutes to locate my account #. I gave them an old telephone # I had over 5 years ago. My credit score went down to a 570 in the last 3 month's. Rpm left them a message.
They said they would help me. They never did all they said is go into a T-Mobile Store and get a records for a no-contract phone for 1 year.
I went into a T-Mobile Store in Palm Beach. Told them I had a collection for over $3700.00 and they said only way to do that is If I surrender my phone. That was seriously unprofessional.
Now I have to wait to build up my credit or even get a credit card in August 2020. I'm on a fixed income and disability. All they said is we can't help you. Why no clue. I have to take legal action now.

I've received several harassing phone calls from this company constantly.These calls come in at all times of day and night.On the occasions that i've answered when i try to speak my peace to the CST, the person I'm speaking with hangs up in my face. This is the reason no payments have been made on my account. These people are rude and very threatening. I've asked them not to call me cause i don't owe them any money the money is owed to First Premier bank and until these calls stop coming i won't pay any monies owed. I plan on making payments on the account but only if contacted by someone from First Premier Bank personally. If this continues i'll file harassment charges against this collection agency.

Our telephone rings 2 and 3 times per day with Unknown name Unknown caller on our phone ID. The first time I was called the caller asked to speak to our son. No information was provided to me about the nature of the telephone call because I was not my son. UNBELIEVABLE. Weeks go by and Unknown name Unknown caller shows on our phone. Today someone finally spoke to me. Evidently (and I'm saying this because I'm trying to put pieces together) RPM is a debt collection agency and the calls were being made because of a debt incurred by my son. I'm only imagining that it is a school loan. I was finally told today (after daily phone calls for weeks) that it was a Federal law that no information can be shared under penalty of law. HOW can we as parents help our son when this agency will not communicate data. Our son must have felt it was okay to use our phone number so WHY can't this agency (that is calling us two and three times a day) not communicate with us? If this doesn't qualify as harassment than what does?

This company is calling a dedicated fax line number daily and interrupting our home. When I answer to find out who is calling in hopes of getting the calls to stop, there is just a recording telling me that all agents are busy and to please hold, as if I had contacted them!
This phone number is a second line dedicated fax line that we have had for several years. It has never been a main number for our household, nor are we in arrears for any debt so I know they are not legitimately looking for us regarding a debt.
When I finally spoke with someone and explained the situation she said it was too bad since it was a computer generated dialing system! I don't think she even knew who she was trying to call. Then to put me on hold when I do finally answer to make the calls stop was really irritating.

I used to work this company. They teach the staff how to be rude and disrespectful and inform the employees of the laws so the employees can get away with their bad behavior. As a consumer most people don'y know their rights and end up getting harassed over and over. This company will get a law suit and settle because they would lose more money if it went to court. I urge you to get informed so you can fight back against companies like this one. If you want to mess with them, next time they call you say something like, " I am recording this call." they will hang up right after. Better yet record them and see how rude they can be, so you can turn around and sue them for harassment. This company treats the people they call like crap and try to get away with breaking the law anyway they can. The company treats the employees even worse and that is why many of us are filing complaints against them.

RPM is trying collect on a telephone debt that has been paid. There was confusion from Verizon on the bill and the amount. I contacted Verizon who admitted that their records were confusing and that they did authorize RPM to collect a debt. BUT I was told and they called RPM with me on the phone that they should stop contacting me because I agreed to pay Verizon directly. They also explained that wrong information was given. It has now been six weeks and RPM is trying to harass me to pay them on a two year old bill. That was the confusion in the first place. I didn't owe a two year old bill. And I cleared the matter with Verizon. These people should not be in business.

Harrassing phone calls to all my numbers daily. When I inform them they are calling a work number they hang up before I complete my sentence//illegal. This service was conected to a residence which was a summer rental and the bill was paid by my landlord. I have provided a paid receipt from the landlord o |direct tv

We settled a debt with Verizon in 2007 and out of nowhere get a call this week from a company called RPM saying we did not pay $69 due. After probing a bit more to understand where and what account this company was asking to collect from and asking for additional documentation, the collector "Travis" became defensive and rude and said he was just a collection agency and we need to pay up. Good thing we had the history - and google search to check on what was up. Very frustrating...

About a month ago I verbally agreed to make 3 payments towards my credit card. I gave RPM my account information etc. After working out the figures, I realized I didn't have the funds to make the payments and have called RPM to tell them about the situation. I never received confirmation in the mail regarding this withdrawl and even after I told them I wouldn't have the funds available, they took the money out of my account anyway. So now I have this huge negative balance in my account and have to call my bank tomorrow to get this staightened out. RPM is the most slimey company I ever dealt with and I'd advise if ANYONE gets contacted by RPM, to get a lawyer because they will harrass...harrass...harrass...you. They will also take funds out of your account if you give them any information.

We settled a credit card debt with RPM in July of 2009. Now we are getting collection letters from Leading Edge Recovery Solutions saying the debt was never paid. We have repeatedly requested settlement letters from RPM, but to no avail. RPM says they will send a letter and they never do. This remains on our credit as an unpaid debt although it has been settled! For two months after we paid the settlement, RPM continued to call requesting payment and were very rude about it. One "gentleman" even started to yell at me when I told him we already settled and argued with me saying we did not!

We keep receiving recorded calls from RPM asking that we call "Rhonda" for improtant information. Calls come at night and very early on weekend mornings waking us up! Today we pressed *69 and recalled the number. Man told us the name of company and that his company is not bound by the "Do Not Call List." (Is that even possible?) He asked for someone we had never heard of, and we told him she was unknown to us. He told us that it was a wrong number, and we would be removed. Like someone before has said... We'll see.

RUDE woman called from RPM today asking if my unlisted home phone number was the number for an LLC my husband was involved with (which dissolved over a year ago). When I told her NO, so asked for him. I offered to take a message as he is at work, and instead of providing me with information and a message, she would only leave a number. I refused the number without further info. She assured me "Oh we WILL be calling back!" So I googled RPM to discover they are a debt collection agency. We don't have any debt associated with that LLC. I am not planning to talk to them again, and would like to block them from calling me! Anyone know how I can report these people to the BBB?

Repeated phone messages to our unlisted home phone. They request return call for 'important information'. Each time we are asked if one of us is a 'Sarah Bradbury', whom we have no knowledge of. We have asked and been assured that our number will be removed from their data base- to no avail. Their address is (supposedly), PO Box 1548, Lynnwood, WA 98036. The number they called from today is [protected]. Today, April 26th, 2017, another of their 'Supervisors', Janet Gardner, has assured us we will not be bothered again. We'll see... I have also filed a complaint with the 'Do Not Call' listing, where we are registered.

About 3 weeks ago, I began getting Multiple phone calls, as many as 4 times a day from what shows on the Caller ID as RECEIVABLESPERF [protected]. They call at all hours, including after 9pm at night and on Sundays - which at one time were both illegal to do. The reprsentatives who call make threats and raise their voices. I have asked them several times to cease and desist with calling this number, but they refuse to do so. I want to know what action can be taken to stop this company from practicing business as they do.

I recieved several calls from RPM today that I owed $226.33 from a 2005 Nicor Gas bill. I asked why I never recieved a bill and their answer was "I DON'T KNOW MAM" I then called Nicor Gas and they have NO RECORDS of a past due balance under my SS# and RPM said they just did not apply it to my SS# which is not true because Nicor gas reports to the credit bureaus and I do not have it on my credit. Then I called back to speak to a supervisor which I never talked to because I was on hold the whole time (10 minutes). Then I called back again and they said how did we find you mam? I said "I need you to answer that question." Then he said "Oh are you ********" which was my wife's name. I said how did you know? Then he (Paul) said oh we have caller id. My wife has never had the Nicor bill under her name. And he had no explanation to give me. He put me on hold and I never was able to speak to anyone. I called back again and all lines were busy. DO NOT PAY THESE PEOPLE. IT IS A HUGE SCAM.

When applying for a mortgage, I was told of an outstanding Sprint bill in my name for $170. This bill was not mine, but my name was apparently given by my ex-girlfriend as the person owing the balance from 2 years before I even KNEW her. RPM would not send any backup information in writing, only stating when the balance was from and the service address. In order to clear this debt from my credit and raise my credit score, I paid the $170 balance plus a $10 convenience fee for paying over the phone. This payment was IMMEDIATELY taken from my checking account. I asked to have a "paid in full" letter faxed to me, and was told that they don't FAX letters, and that it would be sent in 30 days! I talked to no less than 5 different people, and was given lip service ... "I'll see what I can do", etc. I even gave them my UPS acct number to overnite the letter. They obviously had NO INTENTION of sending this letter before the 30 days was up. I have NEVER heard of any company not providing a "paid in full" letter when the account has definitely been PAID IN FULL! Not only was this NOT my debt, RPM would not provide documented PROOF of HOW and WHERE they got the information that this was MY debt, and they've delayed my mortgage application! It's not surprising to me that complaints about this company are all over the internet! BEWARE!

I Received a Phone call from a supposed women named Elizabeth Harerra, Who works for RPM, who asked for my name, when I gave it to her, she begin telling me of a past due bill I had with verizon. I said excuse me as I didn't know the name of the company calling, she in turn began screaming at me, I told her I that it sounds like she had a bit of a tone. She said that I needed to check my phone and low it down, I tried to explain that I had received unemployment and currently not working, she asked me if I was on unemployment in 2006 as well, and kept screaming, "WHEN ARE YOU GOING TO MAKE A PAYMENT?" over and over again never giving me a chance to talk. finally I hung up, with a remark of my own. I want to say that if Elizabeth Harerra feel she heard the last of me she's crazy! She is the most rude and ugly person that has ever spoken to me! She should be fired! How can somone like that still have a job? I hope she gets fired and can't pay her bills and gets a ### just like her to let her see how it feels to not have! She is a disgrace to the human race and I hope she reads this and change her nasty ways for 2009! That is not an appropriate tactic to get anyone to pay any bill!

I have gotten phone calls for weeks from RPM. First off it is my cell phone. This cell number i have had since 1998. I figure I was first to have this number. They keep on having the automated system call my cell and when i talked to their employer he said, "they got my number from the government." Well first off if the government gave them my number they government could see I was paying for this cell number through at&t/cingular since 1998. If they were trying to collect from someone owing from 1997 i would understand. This has to stop, they shouldnt harrase someone unless they know for certain they know who it is. the number that keeps on calling my cell is [protected].