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Epic Watch Bands / Epic Industries Customer Service Phone, Email, Contacts

Epic Watch Bands / Epic Industries
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5.0 3 Complaints
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Epic Watch Bands / Epic Industries Complaints 3

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L
1:12 pm EDT
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Epic Watch Bands / Epic Industries poor quality

I have submitted e-mails more than once about the clasp coming apart on the Apple 3 watchband with no response what so ever. Not even an acknowledgement.
When taking the band off the bottom silver connection keeps coming away from the band.
It was purchased on 8/17/2018 and it was already coming apart the first time it was removed. Order # 37692 from Verizon. the Black/Purple/38mm
I would like that band to be replaced since this one has a high chance of losing the watch totally.

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Update by L Robson
Sep 26, 2018 10:23 am EDT

I still have not received the replacement band for #42468 confirmation. I followed up a while back and was told to log in and pay a $5 fee which would be refunded. I don't think I should have to pay a fee to follow up on an issue that should have been resolved by now. A confirmation was sent so expect the product to be shipped and received.

Update by L Robson
Sep 17, 2018 2:37 pm EDT

I have not received a confirmation e-mail or the replacement band for Order #42468

Update by L Robson
Sep 04, 2018 2:00 pm EDT

Thank you, I will wait for the confirmation and the replacement. I e-mailed the address located on the packaging and it was slightly different. That may have been the case, that it was lost somewhere in cyber space.
Thank you again.
Not sure if the address was included when signing up
Lorie Robson
3818 Cedar Creek Ct
Fairmont MN 56031

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M
7:06 am EDT
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Epic Watch Bands / Epic Industries black metal watch band

In the last week I received the watch band that I ordered from you. I also received my 2 extra links and installed the links and installed the band in place of the apple watch band.
So what is my complaint? The type of clasp you provided is identical looking to my seiko watch and metal band.
Your clasp comes open just by moving my arm quickly.in the days since I started wearing this band, the clasp comes open about 6-10 times per day.
Does my seiko clasp ever 'pop open'... Nope, and it 3 years old.
So where is your problem with this clasp? The internal spring or springs that apply the 'hold force' for the clasp 'pin' is much too weak. Fix that problem and this particular problem will never occur again.
Maybe my clasp has a manufacturing problem.
What do I want? Send me a new 'Black Metal' clasp. I have no problem changing the clasp with that tool you provided.

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2:56 am EDT
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Epic Watch Bands / Epic Industries cheap bands

I bought the Vintage Leather Watch Bands and Natural Wood Watch Bands 170 dollars worth and was terrified by their quality. The bands are poorly made and look more like bands bought from a Chinese website. Very cheap. I thought I was paying for good quality items. I think they are really overpriced.
Can't say anything positive, unfortunately.
Won't be shopping there again...

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Is Epic Watch Bands / Epic Industries Legit?

Epic Watch Bands / Epic Industries earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Epic Watch Bands / Epic Industries stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Epic Watch Bands / Epic Industries's reputation as a trustworthy leader in their field. Customers can rely on Epic Watch Bands / Epic Industries's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Epic Watch Bands / Epic Industries. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Epic Watch Bands / Epic Industries resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of Epic Watch Bands / Epic Industries's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Epicwatchbands.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Epic Watch Bands / Epic Industries have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Epicwatchbands.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Epicwatchbands.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Epic Watch Bands / Epic Industries.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Epicwatchbands.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The epicwatchbands.com may offer a niche product or service that is only of interest to a smaller audience.
  • We have detected an internal review system on Epic Watch Bands / Epic Industries's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We found that Epic Watch Bands / Epic Industries website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.

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Overview of Epic Watch Bands / Epic Industries complaint handling

Epic Watch Bands / Epic Industries reviews first appeared on Complaints Board on Oct 27, 2017. The latest review poor quality was posted on Sep 4, 2018. The latest complaint poor quality was resolved on Sep 04, 2018. Epic Watch Bands / Epic Industries has an average consumer rating of 5 stars from 3 reviews. Epic Watch Bands / Epic Industries has resolved 3 complaints.
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  1. Epic Watch Bands / Epic Industries Contacts

  2. Epic Watch Bands / Epic Industries phone numbers
    +1 (925) 231-9822
    +1 (925) 231-9822
    Click up if you have successfully reached Epic Watch Bands / Epic Industries by calling +1 (925) 231-9822 phone number 0 0 users reported that they have successfully reached Epic Watch Bands / Epic Industries by calling +1 (925) 231-9822 phone number Click down if you have unsuccessfully reached Epic Watch Bands / Epic Industries by calling +1 (925) 231-9822 phone number 0 0 users reported that they have UNsuccessfully reached Epic Watch Bands / Epic Industries by calling +1 (925) 231-9822 phone number
  3. Epic Watch Bands / Epic Industries emails
  4. Epic Watch Bands / Epic Industries address
    7011 Koll Center Parkway, Suite 177, Pleasanton, California, 94566, United States
  5. Epic Watch Bands / Epic Industries social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Epic Watch Bands / Epic Industries contacts
Epic Watch Bands / Epic Industries Category
Epic Watch Bands / Epic Industries is ranked 123 among 299 companies in the Jewelry and Watches category

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