eSalon.com
Reviews and Complaints

Just tried Esalon for the first time, and although the red didn't turn out as intense as I'd like, I'm sure we can figure out the right formula eventually. Dye process wasn't messy at all, and the smell was pretty neutral compared to some box dyes I've used in the past. Granted, I've been dyeing my own hair for over 22 years, so I'm not sure what some other people on here were expecting. Maybe the company is better with reds than some of the dark tones? At any rate, good stuff. Would definitely recommend.

My color arrived promptly in the mail. The color was perfect. The only challenge was the roots came out slightly lighter than the rest of my hair. It was only because I have a ton of grey grey grey hair. I believe I needed to leave the color on the roots longer. So, I contacted Mindy at esalon. She was so gracious, was willing to send out the same formulation at no cost. It arrived promptly, and my hair looks great! From now on I will leave the color on my roots for 40 minutes instead of what the instructions say. Love the color and the customer service. I am so happy I am on auto-ship!

I've been a customer of Esalon since 2015, and all I can say are wonderful things about this company! I've been able to change up my colour whenever I want, and I'm always able to talk to a professional colourist if I'm in doubt on anything. I've not once had a problem with esalon. Sure, there have been times when my color didn't turn out as well as I'd have liked, but I always chalk that up to trial and error on my part (but then I'm the type of woman who is fine with experimenting with my hair). Still, Esalon colourists are always there to help me out, every step up of the way, until we reach the perfect colour.

Seldom does one actually receive a service and/or product as good as promised by the company trying to sell you something!
However, I took a chance and placed an order with eSalon, and I'm
So glad I did.
The customer service department was outstanding They showed interest in what my needs were and were very versed on the hair coloring I needed. They guided me all the way through.
I was thrilled with the color saturation and the beauty of the different colors blended.
When I ventured out with my new look, I was walking proudly. I'M hooked and will definitely be ordering from now on.

P.S. I love the many compliments I receive from friends and strangers!

I tried using e-salon to get rid of grays. It looks and feels very healthy. I thought the color was more red than I preferred, but I got lots of compliments.

So, I decided to give esalon.com a try for my hair color needs. I answered their question about how often I color my hair, and I thought that was it. But, little did I know, I was signed up for their auto delivery service without even realizing it. I didn't receive any email or notification about this, so I was surprised when I received an email saying my new shipment had shipped and my credit card had been charged.

I was not happy about this, so I called their customer service to cancel the order. The representative told me that I had signed up for the auto delivery service when I answered the question about how often I color my hair. I was shocked because I never saw anything on the screen about signing up for anything.

The representative told me to return the order, but I would still be charged for shipping. Unfortunately, it was too late to cancel the shipment, so I had to deal with it. I was not pleased with the way they treated me as a new customer. It was not a good experience, and I wanted to share it with others so they can be aware of the auto delivery service and make sure they don't accidentally sign up for it like I did.

Overall, I think esalon.com needs to do a better job of notifying their customers about the auto delivery service and making sure they understand what they are signing up for. It's not fair to charge someone for something they didn't even know they signed up for. I hope they improve their customer service and communication in the future.

I've been dying my hair for a long time now. I've mostly used box dye, but when I want something a little fancier, I'll go to a salon. I've been switching between red and black all my life. Last year, I decided to color it black, but it's been fading quickly. It had been a long while, so my medium brown mixed with gray was very obvious. That's when I decided to try out esalon.com.

I wanted to go for a blue-black color, so I ordered two bottles - one for the roots and one for the ends. I followed the instructions carefully, but unfortunately, the root color was incorrect. Now, I have medium brown roots with barely any gray coverage and black ends. It's quite obvious that the root color is incorrect, and I have a halo around my head.

I was disappointed with the results, and I canceled my order. Now, I have to wait to fix this mess. I wish I had read the reviews before ordering from esalon.com.

Overall, I think esalon.com has potential, but they need to work on their color matching. It's frustrating to spend money on a product that doesn't work as intended. I hope they can improve their services in the future.

So, I gotta say, I tried out eSalon and it was just okay. Like, they only offer shades that are super close to your current hair color, so if you're looking for a big change, you're outta luck. And honestly, after I dyed my hair with their stuff, no one even noticed a difference. I mean, I've used regular old drugstore dye before and it worked just as well, so why pay three times as much for eSalon? But hey, that's just my opinion. Some people swear by it, so you do you.

But let me tell you, their customer service is a real pain in the butt. My shipment was, like, a whole month late and according to the online tracking, the mail service never even got the package. But when I asked for a refund, they wouldn't give me the full amount back. So if you're gonna sign up for their subscription, be ready to pay for it even if you never actually get the product.

Overall, I wouldn't say eSalon is a total waste of money, but it's definitely not worth the hype. If you're looking for a subtle change to your hair color and don't mind shelling out a little extra cash, go for it. But if you're hoping for a dramatic transformation or good customer service, you might wanna look elsewhere.

I decided to give esalon a try and ordered a hair coloring kit from their website. I even left a note for the colorist to call me, but unfortunately, I never received a call. When I received my kit, I was shocked to find that it was the wrong color! I couldn't use it at all, and it was my first kit from them. I immediately called their customer service to see if I could cancel the order, but they told me to return the kit instead. However, when I went to the post office to return it, they told me that I had to pay $5 for the return. I was frustrated and disappointed, so I called esalon again to see if they could help me out. But they just told me to do the same thing again! I couldn't believe it. They wouldn't even send me a postage label. In my opinion, this company has poor business practices and I would not recommend doing business with them. I was very disappointed with my experience and regret taking a chance on them. So, if you're thinking about ordering from esalon, be careful and beware! I definitely won't be making that mistake again.

I gotta tell ya, I was pretty disappointed with my experience with eSalon. I mean, I was really excited to try it out - the idea of getting salon-quality hair color without leaving my house sounded too good to be true. And, well, it was.

First off, they ask you to send in a photo so they can match your color. I mean, come on - if I wanted my hair to look like the picture, why would I be dying it in the first place? It's like they don't even use real hair consultants to formulate your color, they just calculate it from a flat image. And let me tell you, that's not a recipe for success.

The dye I got was just...flat. Dull. Lifeless. I mean, if you're going for that dead head look with no highlights, then maybe it's the product for you. But if you want your hair to look like you actually put some effort into it, I'd say save your money and go with something more trustworthy.

I really wish I could say something positive about eSalon, but unfortunately my experience was just a big ol' disappointment. So unless you want to end up with a mistake you'll have to grow out or go to your hairdresser with your tail between your legs (or rather, your head in a bag of shame), I'd say steer clear.

So, I was pretty skeptical about eSalon at first. I mean, I spent a good chunk of time filling out their questionnaire, only to be told that my hair color was too complicated for them to create a product for me. I was pretty bummed out and decided to cancel my order. But, when I reached out to them, they told me that they were going to send me something they thought would work, and refused to let me cancel my order. I was pretty hesitant to use it, to be honest. I mean, I thought I was going to get a personalized experience, but it didn't seem like that was going to happen.

To make matters worse, I found out that they had signed me up for repeat delivery without my consent! And, to top it all off, they made it really difficult for me to cancel my repeat delivery. I mean, with the coronavirus lockdown going on, I doubt that they're even in their office to take my call and cancel this unwanted, unasked for, tricked-into repeat delivery service.

Overall, I'm pretty disappointed with my experience with eSalon. I mean, I was really excited to try out their products, but it seems like they don't really care about their customers. I wouldn't recommend them to anyone, to be honest.

I gotta say, my first order from eSalon didn't do the trick for my gray hairs and left my ends lookin' way too dark. But I thought I'd give 'em another chance with my second order. Little did I know, they bulk ship their products and leave it up to the good ol' USPS to sort it out and deliver it during the busiest time of year. I changed my delivery date to 12/13, thinkin' I'd get it in a jiffy so I could color my hair before the holiday festivities. But nope, my order was just chillin' in San Diego USPS for 5 whole days and won't arrive until late 12/23. So now I gotta color my hair on CHRISTMAS EVE! Ain't that just peachy? And what did Customer Services have to say about it? They suggested I pay an extra $5 for priority shipping! Like, why should I have to do that for a product that's just goin' from LA to San Diego? Did eSalon offer any sort of compensation for this inconvenience? Nope, not a peep. So, I'm sayin' buh bye to eSalon! And honestly, I don't even think they'll post this review, but that's okay. I'll just find other places to share my experience.

I was searching for the best hair dyes on Google and stumbled upon eSalon. I didn't bother reading the reviews before placing my order, which was my mistake. The hair dye I received was nothing special and was the same as what I could have bought at the grocery store. They asked me how often I dye my hair, which I thought was odd at the time. Later, I realized that this was just a way for them to charge me again and send me another order.

I didn't sign up for their program because I was just comparing dyes. However, once they got my card information, they charged me and shipped their overpriced, over-the-counter hair dye kit. I paid $34.23 for a product that wasn't worth it. The dye didn't last long, and it didn't cover my gray hair as well as they claimed it would.

I'm going to dispute the charge with my bank and let them know that I canceled any future associations with this company. It's hard to trust online companies these days because many of them are just scams that want to take your money. They hope that you won't do anything about it, and unfortunately, many people don't. But I'm not going to let them get away with it.

Lesson learned - $34.23 for hair dye that you can do yourself is not worth it. Don't make the same mistake I did and waste your money on eSalon.

I was a customer with eSalon for a whopping 7 years. I was on a subscription-basis ordering, so hair colors kept coming to me even though I wasn't coloring my hair every 7 weeks. One day, I noticed a bottle that was 4 months old and it was evident that things were growing in the bottle - BIG nasty things too! The bottle was always in my home on the counter, so it wasn't exposed to heat, cold or anything of the such. I was so grossed out that I immediately sent pictures to them, but they refused to credit my account back. I cancelled my subscription, but they will only offer a "free hair color for next time" - um, your stuff is growing in the bottle, I have NO interest on putting that on my hair.

So long story short, when I pointed this out, "magically" their FAQ now includes that you must use within 6 months (yes, it was 6 months and 1 week when I finally got around to emailing them). BUT Google the "gold standard" across the board for hair colors, and you will find the "standard" is THREE YEARS. I wouldn't recommend this company at all - not at all. Use another company for your hair color that actually care about their customers.

I've been using eSalon for a while now and I have to say, I'm not too impressed. I've had a few issues with my shipments, with the first one never arriving at all. But they did replace it, which was nice. However, my next shipment took a whopping 10 days to arrive, even though I live in the same city as their headquarters. And they're charging $5.95 for shipping! What's up with that?

But the real issue for me is the color. It's just not consistent and doesn't cover my grays at all. Plus, it makes my hair and scalp feel tight and dry. I've talked to a colorist twice now and while it's gotten slightly better, it's still not quite right. And even when I use sulfate-free, color-safe hair products, the color turns brassy after just a few washes.

Honestly, I don't think it's worth the time or money. It's really hard to get the perfect color based on just a picture or a quiz. And for me, it's been incredibly frustrating to have brassy, gray hair for months on end. I just don't have the patience to keep trying and hoping they'll get it right eventually.

My head is more red than the ends. My roots came out roots are redder than the ends

Faulty product. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut 6 in They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don't order this horrible product! I contacted the business and got no refund, no offer of compensation, nothing. I left messages for management several times, with no response. Unsafe product and terrible customer service.

I was charged for products I did not request or authorized. I requested that it stop and I be refunded. I found charges to my credit card from this company that I did not authorize. I purchased only one product one time in May. I was send shipments of their products in June and July that I did not order and charged for it. I called today to request this to be stopped and be refunded. The two representatives I spoke with on the phone stated they would only refund me for one shipment of the two unauthorized orders. This is wrong! This company is trying to force people to buy their products. This is illegal! I want a complete refund for ALL unauthorized shipments!

ESalon processed an order for me 17 days ago. I still have not received product. They refunded the product amount but will not refund shipping charge. ESalon "shipped" an order to me 17 days ago. I still have not received product. After numerous emails to them they finally refunded the product amount but will not refund shipping charge. They offered a credit to my account for the shipping charge but if they can't deliver a product after 17 days now why would I ever trust that they will deliver the product on future orders. A credit on an account I will no longer order from is not an acceptable resolution when they have taken my money and delivered nothing in return.

I placed an order on 6/6. The order was supposed to arrive in 2-3 business days. It's 6/19 and is still marked lost on USPS. I'd like a refunD. I placed an order for $32.94 on 6/6. It was supposed to be delivered in 2-3 business days. It's 6/19 and is lost in transit. When I contacted ESalon earlier in the week, I spoke to a person named *** who told me to reach out on 6/19 if I still hadn't received it. I did, and *** response was wait until it arrives then ship it back for a refund. They had no problem instantly taking my money but now I'm supposed to wait for it to magically arrive even though it's clearly lost and then ship it and wait 10 business days for a refund. The order number is XXXXXXX.

They advertise 2-3 days to ship. They noted "slight delay" yet I ordered 9 days ago and they refuse to tell me when it will ship or even ballpark eta I was referred to esalon by a friend when I told her I was going to try home dye since my hairstylist went out of business. They advertised that the order time to shipping is 2-3 days. They noted "slight delay", understandably. I ordered 9 days ago. I have emailed and messaged and they will not give an expected shipping date nor a ballpark eta. I understand a delay due to increase in demand, I do not agree with the false advertising of time and lack of transparency. If they stated, over 2+ weeks to ship or unknown shipping time, instead of the 2-3 days and then slight delay, I would not have ordered from them. Now it is 9 days and my other options have been extremely minimized now. This business owes me and all future and current customers an accurate advertising of expected shipping times. Reasonable expectation to slight delay above 2-3 days is NOT over a week.

Incorrect colour and partial, not full refund. The hair colouring product was twice delivered to me way too dark! I informed them the first time of the miscolouring and they said they corrected it so I decided to give them another chance. But the 2nd shipment was even darker than the first! They have ruined my hair and I am devastated that I have to have this super dark hair colour for the rest of summer (a time when I want my natural colour to actually be lighter). They offered me a free shipment of hair colour, like no kidding since the last 2 shipments were so wrong why wouldn;t you? I want a FULL refund of both shipments. They offered me a partial refund of both shipments and what is not acceptable is that I am expected to pay a hair colourist to fix my hair, or wait until this one fades then dye it again. They even suggested I buy special products to try and fade this colour. Why should I have to pay for special products? Shouldn't they have to pay for these? What started out as a pretty good company ended up terrible. I had about 4 shipments previous that were pretty good...I am not sure what happend!?

Did not deliver for weeks after being charged, promised a refund never given, manager would only call when I said I was unavailable. I have a subscription with esalon and like most legitimate businesses, they typically do not charge me without shipping the product. They charged me on June 19 but did not provide it to be shipped until July 03. When I contacted their customer service, someone named *** responded in an extremely condescending tone and made a series of excuses, his last one being that he has COVID (Why are you making someone with COVID work?!) and that is why it took so long to get to me (Did he ship it himself? Was he at least wearing gloves?). I requested a supervisor email me but instead they called during the workday. I requested a supervisor call in the evening and they said they would only respond between 9-9:30 am. Kevin also stated he would issue a refund and he never did that. I would also like to add on that the previous month I had requested that an additional item in my subscription (color tint) be removed from my monthly order as it is not needed that often. Esalon will allow you to add as many items as you like to your subscription but offer NO means to remove them aside from emailing customer service and waiting for them to respond at their leisure. They chose to wait until AFTER that order had been shipped and only then did they agree to remove that item, did not provide a return option, and charged me full price. This is an extremely predatory business practice and my next complaint will be to the FTC to recommend further investigation.