Pharmapacks
Reviews and Complaints

I ordered vitamins and had no issues. On a side note, I am appalled at all the low ratings that customers have given this business in the last couple of months for not receiving their orders in a timely manner. Customers should be THANKING this NY based business and their employees for still coming to work during the Covid-19 crisis. Especially with how bad things have been in NY. I reside in CO, just ordered vitamins and felt compelled to write this after seeing all the recent negative reviews. Thank you for filling my order.

horrible customer service. started a return on 06/21. several emails sent and no solution as yet. i ordered a hair care product and cannot use it, walmart cannot take returns as yet on beauty products but initiated the return for me. i understand staff is working from home due to covid but that's not an excuse for not responding to emails within a week. All i need is a shipping label so i can send it back.. i did receive an email response about 4 weeks ago but never a follow up, asking me again for the order number etc., generic information.

BUYER BEWARE, ZERO CUSTOMER SERVICE, WILLNOT ANSWER PHONE OR EMAILS. I ordered from these folks and have emailed them multiple times about getting my order and have yet to receive a response. I have been on hold with them for 5hrs and 15 minutes to get no answer. If I could give them 0 stars I would. Do not order from them you will not get any response if you inquire about your order, they are not answering calls yet they have time to update thier website and increase prices. I am very dissapointed in them and it seems like a rip off. BUYER BEWARE

I heard about Pharmapacks, LLC through *** and I was very pleased with how quickly they handled my order; so I placed another order with them directly through their website. My order was placed on 03/23 and by 03/27, I noticed that I had not received a status update on my order; so I sent an email to customer service through their website. To my surprise, they shipped my order that same night (a Friday) and the box was in my hands on Monday morning; with no issues. I will definitely order from them again, and I have also told friends about them; it's always nice when you find a company that you can trust!

Would give a zero. Re: Order *** placed on 4/13 and credit card charged for full amount on 4/14. Have received no notification that order has shipped or been back ordered. Sent numerous emails and received one auto email and no other communication on status of the order. Their customer service number is not accepting calls, emails only which they are not responding to. Have requested a full refund. Will file a complaint with credit card company if no communications/refund received. I will check with ComplaintsBoard.com in the future before doing any other online shopping. I understand that these are extraordinary times but total lack of communication is not acceptable.

Terrible company, I ordered a homeopathic asthma medication from them solely because it stated I could have it by 12/4 and I needed it quickly. When I never received a shipping notification I contacted them, no response, so I waited and then contacted again, no response to that either. It still has not been shipped apparently. I ended up ordering elsewhere 2 days after I ordered here and paid half the price and it was already delivered today! This company is unprofessional (and possibly a scam) and customer service is non existent. If I do not receive the product I will file a chargeback claim with my payment processor. My advice, order elsewhere and stay away from Pharmapacks.

Unacceptable service: I ordered two items and only received one. After many emails to customer service, I had to seek external help for a claim to refund part of my payment. A representative claimed two items were shipped based on the package weight. I provided photos but await a reply. The customer treatment was atrocious. Calls to their toll-free number resulted in long holds without response. There's no chat support either. I'll be shopping elsewhere, as competitors offer far better service.

If I could give them zero stars I would. I placed an order on 3/31 and they charged my credit card immediately. I have since emailed them 2 additional times with an auto response that someone will get back to me. To date, 5/19 I did not receive any product nor have I received a response. My last email I wrote that I will give them a week for a response to my email before I contact the ComplaintsBoard.com and still have not heard. Customer service and working from offsite space you should still be able to respond to a customer. Covid Pandemic does not equal poor customer service. SHAME ON THEM! BUYER BEWARE DO NOT PURCHASE FROM THIS COMPANY*** and if Pharmapacks would like to leave a response to this complaint do not say due to covid and enormous amount of emails, its months already with no response.

If there was a rating of zero stars you would get it. I placed my order of 3 Lysol Sprays on March 28th to donate to first responders and I am still waiting for my order or refund. Not only am I still waiting for my order, 45 of my friends are waiting for their orders / refunds. For the last 3 weeks, I have called, emailed, DM on your instagram, Tweeted, Facebooked you with NO response or inquiry when I will receive a refund. Last week, after your website was down for a whole week, it can back up with Lysol Spray selling for double the price. You know price gouging is illegal right? Some of my 45 friends are New York City doctors and first responders waiting for their orders, or refunds. SHAME on you. Respond to your customers. Give us your refund. And don't give me that auto reply. Have a real person contact me.

I ordered 3 packs of Scrub Daddy's from an online retailer on 3/31. It was shipped on 4/4 from their NY warehouse, heading to Lacey, WA. Tracking showed it in Honolulu, HI, leaving there on 4/9. It seemed to travel by sea, as no airports connect the US west coast and HI directly, and by 4/13, it had left another facility. I contacted the seller on 4/10 but got no reply by 4/13. It's puzzling why a package would fly from NY to HI, then sail to WA, taking 4 days. I know the ocean crossing takes that long. I'm trying to cancel this wayward order but can't reach anyone, and the seller's return policy includes a restocking fee for the scrub daddies.

I placed an order on March 29th for Lysol disinfecting spray (2), Lysol all purpose cleaner (2) and a couple other items. I received an email confirmation and my credit card was charged immediately. Due to the pandemic I knew it would take time before I received my order, so I was waiting patiently. Well, several days after I placed my order I checked the website and saw that the same items I had ordered were now at prices double and triple what I had paid! 2 days ago Pharmapacks cancelled most of my order (except for a Vaseline lotion and 1 Lysol cleaner). I was shocked as they were still selling the Lysol spray I had ordered but at double and triple the price! If they were still selling the items why did they cancel my order? I emailed them back requesting that they cancel my entire order. I only ordered the other items to get free shipping and because I could still use them but the most important item I needed, the disinfecting spray was cancelled. I told all of my friends that were constantly checking their website what had happened and to not bother ordering from this company. This was my first experience ordering fromPharmapacks and will definitely be my last. Very disappointed and frustrated!

In April, I placed an order through their website, they indicated a 5-7 business day shipping delay due to COVID-19 and the payment was immediately withdrawn from my bank account. Later in April, I inquired about my order status since I only received the order confirmation. I received an automated response promising a follow-up during business hours, but no further communication occurred. By the end of the month, despite my repeated attempts to contact them via email and social media, I received no response. Their lack of communication has led me to view them as untrustworthy. I advise caution when dealing with this company to protect your finances.

I placed an order for 3 items on the pharmapacks website on April *,. It clearly states I will receive a notification via text or email once my items have shipped. They sent out ONE automated email on April , stating "there may be delays in order processing and shipping - may be delayed up to 3-5 days." Well, that email was sent April *** which was 6 days past my original order on April *. I emailed them on April , April , April , and again today on April . All I get is an automated reply email stating it may take them "a couple of hours" to get back to me. I have not received any items, nor have they contacted me back. I have checked my email, inbox and junk boxes included. The problem is, the company charged me for this order, it came out of my bank out. Yet, I still have not heard anything from the company. This is unacceptable.

I placed several orders with Pharmapacks on 4/*/20 and 4/*/20 On the date of my purchase Pharmapacks time line for shipping was 5-8 business days. After my purchase Pharmapacks announced a delay of up to 3 weeks. I have sent no less than 6 emails requesting a cancellation based on this delivery delay. I have called Pharmapacks, their voicemail message states they are experiencing a high volume of calls and can only address customer questions via email. ( As I said I have sent several emails) Pharmapacks website states canceled orders are subject to a "restocking" fee. I want my orders cancelled and I want a full refund without a restocking fee. I'm am aware that Pharmapacks is overwhelmed with orders due to the current crisis however I need my money back so I can purchase the disinfectant items that I originally ordered from them. I would like these orders cancelled

I placed 2 orders on March , for Lysol products. The company immediately took the money off my card but did not send me confirmation of the order shipping or a possible delay of shipment. The website went offline for a few days for an "update" but when the site was back online the company had drastically increased their prices for hot products everyone was needing or looking for. The company then starts cancelling customer's orders that paid the less expensive price. To make the situation worse, this company has continued to post the hot Lysol products on *** and *** for outrageous prices. Pharmapacks is telling their customers they are having delayed shipping and limit product availability but the truth is they are just processing orders if customers are paying high prices. Instead of trying to increase profit during the pandemic the business should stand behind their duty as a business to deliver items that customers have ordered even if the price they paid was less expensive.

I am VERY concerned that Pharmapacks has scammed me out of my money. I ordered several items over a week ago. My credit card has been charged, and that charge has long since posted. I have sent THREE emails to their customer service email address asking for an update on the status my order. I have received NO reply back. When I call their CS phone number, they tell you that they are NOT accepting phone calls due to COVID. And that ALL matters with them are to be handled by email (which they don't answer) or chat (there is no Chat icon despite saying there is on the Contact Us page). So they have taken my money, not fulfilled the order, and made it impossible to contact them about its status. I am wondering if I have to have my credit card carrier dispute the charge with them. I feel like I am being scammed, and they are using COVID as the excuse to attempt getting away with it. I need the help of the ComplaintsBoard.com to get them to honor my order and get it out here. The order is for disinfecting agents which is essential right now for COVID. Please help me. Thank you!

I placed an order with Pharmapacks on March , for a total of $25.75. As of May ***, I had not received my order, so I sent the company an email on May *** stating I wanted my order cancelled. I tried several times contacting them by phone but was not able to reach them. On May *** I received an email stating my order was being shipped. They did not cancel my order as requested. I contacted them on May *** and *** again. When I finally received my order in approximately 7 days, I was missing 3 items and 1 bottle was not full and had tape around the cap. The packing slip had the 3 products X'd out in the quantity column. I had contacted Pharmapacks explaining the missing products and said I wanted my credit card credited for them. I did not say anything about the bottle that was not full because at the time I did not notice it. When they responded to me they apologized and issued me a refund for $4.18. The total refund for the 3 products is $11.29 and if I include the bottle which was not full, the total refund is $15.29. I have contacted them several times requesting them to issue the correct refund but have not heard from them that they had.

There are quite a few problems with pharmapacks. I originally purchased 8 items from pharmapacks at the start of thr covid19 crisis. A few weeks later I received an email stating these items were out of stock and I would be refunded for 6 of the items. I did receive this refund. Shiping costs did not change any even though my item purchase went from 8 items to 2. When my order finally did arrive a couple weeks later I only received 1 of the 2 products I paid for. I called to try to resolve this issue but they have a voicemail saying they are noy answering calls and are only responding to emails. I have sent multiple emails about my missing item and have had no response back. Now back to these items that were "out of stock". From social media, I knoe there were people who made purchases of some of the same items I did at purchase dates after mine that received the exact same item but paid a slightly higher price. The items that were refunded to me were then back in stock at more then DOUBLE what I had paid for them. This is definitely price gouging and they weren't even filling orders that had been paid at normal price so that they could sell those items at the gouged price.

On 4.*.2020 I made 3 online purchases from pharmapack. Order numbers *** and ORDER ***. I was excited that disinfectant products were in stock that I didn't look at the prices. A can of Lysol that is normally 3.99 to 4.99 was being sold for 13.47. 3.99 disinfectant wipes were 14.99 just everything was over priced and completely price gouging. My 3 orders would have been about 20 dollars total but because the company is clearly taking advantage of the situation I paid over 60 dollars. I immediately emailed the company and requested to cancel my order due to price gouging on 4.*.2020 (3 times) the company never replied. On 4..2020 ORDER *** was delivered. I emailed again that day requesting a refund and cancellation, my only option was to email due to their phones being turned off. I emailed again 2 times on 4..2020 requesting a refund. Since it was 20 days and no contact I think opened a dispute with paypal for a refund. On 5..2020 the company decided to ignore my 10+ emails and PayPal request and instead ship ORDER *** which was the most expensive price gouging items. I immediately emailed again no response. Instead on 5..20 I received an email saying they would cancel order *** Completely ridiculous and unethical that a company can take advantage of people in their time of need with raising prices and the also ignore request to cancel for over a month. By the time I received the order these items were back in stock at most locations and prices were back normal on their website.

Pharmapacks is not only exploiting the covid19 crisis by charging excessively high prices for products, but like many people before me have said, they do not care to reply to consumer's messages. I have 10m old daughter and my husband is an essential worker, so for that reason I have been unable to go to the store and purchase any essential cleaning supplies because by the time I am able to go, they are sold out. On Monday night, I saw that *** had availability for Lysol and I jumped to purchase it before it sold out. I thought I was receiving two bottles for $9, however, after I reviewed my order, I saw that they were charging $9 for ONE lysol cleaner when they typically go for $3. That's when I also saw they were selling disinfectant sprays for $22 EACH. I tried to cancel my order immediately and even chatted with an *** rep to report price gouging, because I think it is ridiculous Pharmapacks is trying to rip off people during these unprecedented times. I also e-mailed Pharmapacks 3 times and have yet to hear back. It says the item has shipped already (through ***), but I do not even want it! I just want to cancel the order like I requested on Monday night. *** stated they would do an investigation, but ultimately, it is a 3rd party vendor and it is up to them to cancel the order. These people should be ashamed of themselves and *** should shut them down like all the other businesses that are currently price gouging and violating their "fair pricing" policies. I simply want to cancel my order and for them to refund my card.

On March , I placed two orders through Pharmapacks LLC through their website. The first order I placed was for my own household. The second order I placed was to be sent to my father's address as he desperately needed the items I purchased due to his current health condition. I received order confirmation for both of the orders I placed. The company took the money out of my bank account as soon as I placed the order. On 4-*-20, I went to Pharmapacks' website but the website was under maintenance to transition to a "more user friendly" layout. At this point, I still had not received a shipping confirmation for either one of the orders I had placed. The Pharmapacks LLC website was finally able to be accessed a couple of days later to my surprise, the only thing that had changed was the prices of high-demand cleaning products has increased by up to 3x the retail value! To my surprise, several of my friends had ordered products from the website as well and have been issued refunds stating the product is out of stock. However, the website is continually updated daily with new products at 3x the retail value. This company is issuing refunds to customers who paid the less expensive prices for items and instead fulfilling orders where a larger company profit can be obtained. This exact situation has been posted by numerous customers on multiple media platforms. It is extremely sad taking into consideration the circumstances everyone is facing during this unprecedented time. I have emailed customer support three times with no response. The status of my order has not been updated and the packages have not been delivered.

On March , I placed an online order (it's under my mother's account); however, all communication & payment is through me, my credit card & my email address. On March , the order arrived at the postal address...wet/damp depending on location. When I returned home with the box (outside of box all damp & wet) and opened it the ENTIRE inside of the box was 100% wet! Therefore, ALL items within the box were CONTAMINATED from the bottle of liquid "Lysol Bathroom Cleaner" which leaked due to the horrible packing. Needless to say, EVERY item (the ENTIRE order) had to be thrown in the garbage due to contamination! On March , at about 10:13 pm I sent an email to Pharmapacks (from the link within the order) explaining the situation and requesting a full refund. I received an automated reply stating a "human" reply would be forthcoming. On March , I sent another email directly from my email account in case the one with link didn't go through. In this email I just copied/pasted what I had sent in the March , email. Again, another automated reply was sent to my email. As of today, April ,, I have NOT been contacted by Pharmapacks whatsoever. No email from a "human" customer service employee nor has my credit card been credited with a full refund. I realize our country is in the midst of the COVID-19 situation; however, I've had other companies who have made mistakes with our online orders or the orders were delayed; however, at every turn along the way, they kept me informed and/or refunded our accounts very quickly...in other words, we received excellent customer service from those other companies even during these trying times. Unfortunately, the Pharmapacks company has NOT extended courtesy or excellent service whatsoever; in fact, thus far, it has been terrible service! They quickly took our money; however, they have been extremely slow to treat us with courtesy & refund our money...this is NOT right! We are like many individuals in the USA who are just barely living from paycheck to paycheck; therefore, receiving a contaminated order which had to be disposed of immediately and then NOT receiving a refund quickly is difficult for us...we just can't turn around and place another order quickly. And since Pharmapacks has extended terrible customer service we don't feel at this time we could trust them with another order; after all, we haven't even received our refund. Please help us in this situation! Thank you for your time & assistance in this matter!