Etihad Airways
Reviews and Complaints

For a 9:15am flight of 4th June 2019 i was at the aiport at 5:00 am and tried to checked in and the staff dint allow me
Officially the check in time is 2hrs before the flight and i was way before it but wasnt allowed to check in as per them the flight was full (how can it be full when i bought the ticket a month and half back) one seat was broken and due to safety reasons they cant allow me to board (if the seat is broken then how can they fly like that? Isnt it a safety issue in air?)

When i insisted that i have to reach mumbai on urgent basis they offered me a connecting from abu dhabi to Hyderabad, India and from there to Mumbai, India and few dollers voucher to cover up their pathetic service (which is actually the over booking of the flights) Connecting flight took almost 16-18hrs for whereas i had booked a direct flight earlier.

To my surprise they offered the same thing to 4 other passengers (only if one seat was broken and they cant board a person on it because of safety issues then how can there be so many people with the same issue?)

They had actually taken over booking on flights and they were forcing us to take alternate options which they were offering. I dont expect such pathetic service from such a big brand. Before doing such manupulations they shloud atleast think abt what they stand for.
reservation code was MBVUTM for the Flight Number EY 208, Date of Travel 04 June 2019, Guest Number [protected]

13th June 2019: 700am

I call Customers service for request change my flight on date 17th to 16th June 2019 from Abu Dhabi to Singapore

Customers service change for me as per request date 17th to 16th with charges 930aed.

Customers service send confirmation booking to my personal email address.

I received email and check, date request is 15th, I request 16th.

From 700am until 2300pm, I call many times to customers service and they said my issue already submitted for investigation department and they said i can get answer 30mintues from investigation department but I waiting until night and still not received any answer.

I very upset about Etihad Service because I'm platinum members Etihad Airways.

Please please solved my problem before flight dates 16th June 2019

I hard hold for 12:00hours but they have not even provede tea or lunch or hotel in abudhabi i have talked 3time but they have not even replyed well sending me with defrent pepole some one asked over phone call is indian nationaly or American that mean American can get but indian can't front of me one American hard hold for 8:00hours he got Each and every think but i did not got any think I have atteched my bording pass & extra Bag payment Document

Hello!
My travel from Abu Dhabi to Washington, DC (June 2nd, 2019, at 10:30, Etihad 131) was delayed by 24 hours. This was not my fault. The reason is that your flight from Jeddah to Abu-Dhabi (Etihad 314) was delayed.
My name is Dr. AC Megri and I am a professor and professional working in the area of Architectural Engineering. The delay makes me missing important meetings at Washington, DC and also financial losses because of my hotels, and car reservation (see below). As well, when I reached Washington, my luggage was damaged (see below the receipts of repair). I request reimbursement of $244.96

I travelled from Hyd India to Chicago ORD on June 6th
While picking her baggage's she forgot her carry on at the baggage belt carousel .
I tried speaking with Etjihad counter at the airport and they said they did not found any Bag .
I'm sure I left it at the carousel I tried to speak with the police department at the airport and also with the lost and found department of Chicago and customers department
Every one says that ethihad should have the information and ethihad is is irresponsible.
Please help us find it .
You can reach me on [protected]
I attached the ticket and sample photo of the bag

I have booked flight to LHR last week that departing from Abu Dhabi at 02pm and requested vegetarian meal. I called the Contact Centre 36hrs before the flight and it was confirmed. Went onboard and was no meal ordered for me. Stayed 9hrs inflight without eating. While crew tried to help and provided me with some fruits, this was not what I expected from such big airline.

i used to fly with etihad airways because they have a very good reputation until this unfortunate incident happened. my flight was scheduled june 9, 1:55am. i arrived at muscat international airport 4 hrs earlier and first thing i did was to check the status of my boarding gate and still was closed that time so i decided to sit near the electronic board so i can monitor the status every 5 minutes.it was 1am and i was worried because my flight was not yet shown on the board so i decided to inquire and they told me to inquire on the airline service desk. my flight was EY 5203 operated by oman air (as shown on my e-ticket) bound to abu dhabi. they told me i already missed my flight. i asked them how come i missed my flight because i was checking on the board every 5 mins and my flight EY5203 was not shown. they said it was actually stated on the ticket that it is operated by oman air but it was not stated on my ticket which flight number i have to take.since i already missed my flight i asked them to booked me on the next flight to abu dhabi and i have to pay additional fees including penalty for a no-show. i went to oman air ticketing office to rebook my flight but they said they can't book me because i bought the ticket online in etihad website. they told me to call etihad call center for my concerns and rebooking. i was already losing my patience that time so i decided to ask help from the information counter in the airport and good thing the lady was very nice to me and she called etihad call center and voice out my concern. after a long conversation on the phone, the lady told me if i am willing to pay 300ro for my rebooking. that was the biggest surprised i received my entire life. i was not expecting that much considering its only my outbound flight i have to rebook. because i don't have that much cash on my wallet, i called my friend and it was already 3am (i wasn't expecting him to be awake that time). i begged for him to send me some cash and i explained to him what happened to me in the airport. he was a gift from heaven and he sent the money online on my account. they booked me on the next flight and unfortunately it was the following day 11:45pm (it was 4am that time i finished my rebooking). i was so exhausted and depressed but i managed to calm myself..then i called my family back home(they were already on their way to the airport by that time) and informed them that i missed my flight and i gave them my new flight itinerary. i called my friend in muscat who happened to have a car and i begged him to come and pick me up in the airport (he was already sleeping when i called him). when i arrived in my friend's house i can't sleep because of what i've been through. i didn't received any compensation from the airline from the troubles i had with them. the voice from the call center was not even apologetic and one of them even hang-up the phone while i was negotiating for my ticket.i won't forget this experience i had with the airline. it was a painful lesson to me as well and surely it won't happened again because i will never fly with them again. a written apology is enough for me..

It's extremely disappointing the way flight was handled. Once we got into the plane and we waiting for the take of, suddenly we got informed that the there is some technical issues and they have to switch off the power. All of us had to sit with no a/c under +30 digress temperature in plane. It lasted for almost 3 hours, and they were switching on and off the electricity. Some of the people had to ask for medical assistance as it extremely hard to sit with no oxygen.
Later on, we got informed that we need to step out from the flight ( on the same time no one confirm the cancellation of the flight).
We had to wait in the airport terminal for 6 hours more to get the final decision that the flight is cancelled.
Keeping us waiting we got served with chocolates and water which was already ridiculous, and after all we got COLD food from the plane itself.
The person who was handling the complaint, first of all, was not the direct representative from the Etihad airways and was closing his name tag, as some people tried to take a picture of his name. Looking into the brand and trust wise to the airways, this is not acceptable from such a brand.
So waiting I have missed the important meeting due to the flight cancellation and it lead me to a lot of troubles next. I hope the Etihad airways could make sure that the flights are working and in good condition before they let people to get into the flight. However, i wouldn't recommend taking Etihad any longer

On the 30th of May I was going to fly with Etihad from Moscow (EY68) to Sydney with a stopover in Abu Dhabi. After 8 hours delay the flight was cancelled. I have missed my connecting flight and had to purchase another ticket with another company at the last moment with a significant extra charge for the last minute booking. I am highly unsatisfied with how the situation was handled. Passengers boarded the plane and had to wait inside for 4 hours with no air-conditioning or ventilation with a 30 degree heat outside. Because of the heat some passengers requested medical help. I was carrying personal use medication worth of 6000$ on board that has to be refrigerated (fridge was not provided on board), the crew only offered one bag of dry ice which did not help much. After waiting inside the plane passengers were asked to leave the plane and wait more in the airport. The crew did no provide any information on how long we would have to wait, we did not even receive a food voucher, all we got offered were some candies and water! Are you kidding me, we were stuck in he plane for hours and you didn't even offer food?
I had to claim a refund through the Etihad contact centre (in UAE) but had to call three times in order to get help, seems like some operators don't know how to handle refunds. In the end after my refund was confirmed over the phone talk I have asked to send me a confirmation over email, but I have not received any confirming email. I was also not offered any compensation for a lost day of my life.

Hello,
My name is Irina and I was flying with my daughter and husband from Moscow to Melbourne on 30 May 2019 flight EY68 Etihad airways. We were supposed to depart at 12:40 PM, but the flight was cancelled and our tickets were replaced by Emirates with departure at 11:50 PM. So, the resulting delay was almost 12 hours.

We boarded to an aircraft, had been sitting there for 3 hours and after that were asked to leave the plain. No information was given, we were asked to wait at the gate until further instructions.

There was only one person to work with all the passengers. We all had to wait at the gate until 8 PM. We were not offered any hotel stay or lounge zone for that period, nor they gave us hot food. We were only offered chocolate bars and, after 5 hours, cold meals. We were travelling with our 3 year old daughter and it was a big stress for her.

Finally, at 8 PM that day they told us to go and grab our baggage, meet at the Emirates gate. We were given new tickets. We were so tired that we didn't check the seats and it appeared that all 3 seats were separate (not side-by-side), even for a 3yo child.

We were supposed to arrive to Melbourne at 5:45 PM Friday 31 May but instead we arrived at 5:35 AM Saturday 1 June. Again, almost 12 hours delay.

We are members of the loyalty program, used Etihad a lot in the past and recommended this company to our friends and family. I guess it's not the case anymore. It was our 7th travel with Etihad and all the previous times service was really great but this time we were very disappointed. We want a compensation for our sufferings.

Irina Burmistrova
+[protected]
[protected]@gmail.com

Unaccompanied Minor Booking Ref: nqfett
IAD-HYD.

Unaccompanied minors travelling from IAD to HYD. We called to confirm tickets for window seat 30 hours before boarding and asked for window seats as kids 7 and 10 were travelling. Seats were assigned at the back of the flight as we were informed those were the only window seats available. Day of Travel, kids were not given window seats when they boarded. I was so confident I took care of it over the phone that I never asked at the gate if they were window seats. Kids told me they were made to sit in aisle seats on a 13 hours journey. To top it off the entertainment system was broke. Please imagine little kids with no window and no TV on a 13 hours flight. They don't want to come back on Etihad. Kids Food review: Kids said it was crap. Now Etihad please rate yourself. This is the kids 3rd time travelling as UM and last time we had issues like Etihad ground staff asking minor the destination address when they access to forms provided by parents in their system and copies provided by parents. They were very reluctant to go on Etihad but we convinced them that connectivity wise its quicker and no long layovers. Next time they want to travel Emirates even thou there is a 7 hours layover. And please don't say 'we understand and sorry' because you are not, please go on a 13 hours flight with no TV and then talk.

My name is Varekat Raphel Sheela, and on Thursday may 23rd, 2019 I travelled in EY684from cairo to Abu Dhabi and EY280from Abu Dhabi to cochin.i felt discomfort in my travel due to the improper functioning of AC in flight.t The staff could not offer any better solution and tried to avoid the situation . I flew with Etihad airways for the first time for a 7 hours flight expecting better service from the reputed airline. Your negligence has created physical and mental agony to me .therefore you are liable for all costs and consequences.it may be noted that 33 people together in my group faced similar problem.

email id: [protected]@yahoo.co.in
Mob: +[protected]

My self t Burke ey [protected]
And my guest Grayson. K etkt [protected]
Boarded plane bkk flight to Abu Dhabi. Flew over India. Then had to turn back and land at mumbai airport. Captain said technical problem we'll be here an hour. Then an extra 30 minutes added. Then again. Then again. Actually held hostage in the plane for 4 and a half hrs on the tarmac. I was told no one was allowed off. but if I really wanted the captain said I could he would get my bag off and leave me in Mumbai, when the plane was fixed... I'm guessing he was under stress?. Been sat on the plane for that long was very stressful for the passenger's as well. I'm sure some form of compensation is required.
Also my self and my guest had pre booked train tickets from Manchester airport to Leeds. Which we were not going to use as by the time we now arrive at Manchester the train would have gone. So having to purchase new tickets at an extra cost of £54.

I am a travel agent and i belong to India. I apply visas on etihad airways on daily basis. But the visa department of Etihad airways is full of dumb and unprofessional workers. They make an application unsuccessful without any reason. I'd applied 9 visas out of which i'd received 0 visas till now. They make the application status returned from system admin. I want you to take strict action against all the workers in visa department due to their unprofessional-ism.
E-mail:[protected]@gmail.com

We paid good money to select our seating on Ethiad Flight no. EYO485 6.5.19, EYO083 7.5.19, EYO032 24 5.19 and EYO484 24.5 19 in February as we wanted a little legroom. On all flights the seating configuration is completely different to what we selected online. The seats we had were extremely tight - we may as well not have bothered. Because of this we feel that we should be reimbursed the money paid or our seats upgraded for our 2 flights home tomorrow. We were also disappointed at the lack of water offered during the flight and found ourselves extremely dehydrated. Your quick response would be appreciated.

Chris Willis & Christine Wilson-Willis

I have booked flight for my parents, they are travelling for the first time and they are vegetarian, i requested vegetarian mean option, before their flight i check and called Etihad airways 2 times just to confirm meal option. they confirm with me hindu veg and 2nd time hindu vegan option. i was relieved for my parent's meal but they got non-vegetarian food (Chicken). they had a very long flight from Ahmedabad to Chicago total 24 hours long. They had no meal duriung their journey at all, they ask for fruits and even they didn't get fruits. That is a very bad approach from your side. i have called again and they said Chicken is Vegan food. That is really not tolerable.

My husband bought 2 gold ring out of which 1 is missing when he was travelling from abu dhabi to delhi on 16th may. Attached is the picture of the baggage details. Kindly check your record and let us know as it was the ring for our marriage and we are very sad about the situation. If you can check your luggage scanning machine also. Never thought a brand like Etihad will give us such bitter experience on our big day. We feel helpless reading so many stealing issues from etihad airline.
https://www.google.com/search?client=ms-android-samsung&ei=ewTjXNeKC9-4vgSf0bDwCQ&q=item+stolen+from+etihad&oq=item+stolen+from+etihad&gs_l=mobile-gws-wiz-serp.12...0.0..4535...0.0..0.0.0...0.xkHpRJYOSxk
You can reach us by email or call. We are eagerly waiting for your reply.

Hi, the 16th of May 2019 on the flight EY 462 from Abu Dhabi to Melbourne, I bought a Swiss army watch (182$)and a Paul Hewitt bracelet (59$) total 241 $.
I just received the debit on my account of 346$ why the difference is so big? I think I have been charged a bit too much! Can you give me an explanation for these extra charges? Thanks. Patrick Voreaux.

This is in reference to my e Ticket Receipt (S): [protected], 01 NOV 2018 12 NOV 2018 Stop(s): Stop(s): Stop(s): TRIP TO PHUKET AIRPORT, PHUKET, THAILAND from LHE ALLAMA IQBAL AIRPORT, LAHORE.
1. It is submitted that I could not reach Lahore Airport on the date mentioned above due to road blockade. I was on my way to Lahore from Peshawar but was forcibly stopped at Sheikhopora due to violent demonstration on the road and on highways and motorway. Hence, I missed my flight for which I was not responsible.
2. It was my first flight and neither did I not know how to contact the airline nor I had the opportunity and resources to do the same.
3. Consequently, I was penalized.
4. I is now requested to that my fines and penalty may kindly be remitted and set aside and I may be compensated through a new ticket. I will pay the difference of money on a new ticket.
Mr. Muhammad Arshad Jan

Reservation code IWMECL under the names Emma Burgess and David Fisk.

My husband and I booked our flights on 12th May 2019 from Sydney to London in July.
On 13th May the charge for the flights came out of my account (in two transactions, 1 of $1, 942.20 for each passenger, myself and my husband).
On 14th May you have charged me a again for the full cost of the booking $3, 884.40 and made me massively overdrawn on my bank account.
I have tried several times to call the Australian call center help line, but I only get an automated menu and none of the options would take me through to talking to a human being, they all said "check our website". Now when I try to call again it says that I've exceeded my attempts to call and it hangs up on me.

I need a full refund of this overcharge and any overdrawn fees that I am to get from my bank as a result of your error. Please note that this error and the experience to try to resolve it has caused stress and inconvenience.

I have attached a screenshot of my bank statement highlighting your charges and also the email receipt we received for both passengers which we should have only been charged once for.