Etihad Airways’s earns a 3.8-star rating from 1418 reviews, showing that the majority of travelers are satisfied with flights.
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Change of return dates
Hi there!
Its me dr faisal khan, refference no 2YECKL.I have booked the flights from london to islamabad & return tickets.Now my mother in law is unwell and she is on death bed.I want to delay the flights of my family(wife & Kid).
The etihad office in islamabad is refusing to extend their flights, eventhough I am happy to pay for the change.
Even my traveling agent is refusing to change the dates.
I will be thankfull, if u help me on humanitarian basis.
The complaint has been investigated and resolved to the customer’s satisfaction.
My wheelchair got damaged on your flight
I flew on flight EY450 - Etihad Airways from ABU DHABI to SYDNEY on the 11th March 09. I use my own wheelchair to get around and when I got on the plane the crew put it in the hull of the plane.
When I arrived at Sydney airport I saw that my wheelchair had been damaged. I am very upset as I need to use it to get around whilst I am in Sydney on my honeymoon.
We fly back to England on the 1st April 09, where I will get it repaired. I would like to know if you would be willing to compensate me, as it was on your flight when it was damaged. I will have to send the wheelchair to Germany for repair so I will need to hire another one whilst mine is getting repaired.Which is somewhat of an inconvenience as mine is tailored for my disabilities.
I am sending you photos of the damaged to my wheelchair. In the photo you will see that the push arm is bent, I presume it must have been thrown or jammed against a heavy object.
The complaint has been investigated and resolved to the customer’s satisfaction.
Flight delayed over 24 hours due to insufficient fuel for flight
I had the misfortune to fly Etihad airways on the 29/01/09 to Kuala Lumpur from London Heathrow. The flight started well as we were on time and the aircraft was very modern. However we had insufficient fuel to reach Abu Dhabi so we were diverted to Al Ain approx 40 minutes flight away. After being held onboard for about 4 hours we were told to disembark and wait in the lounge- no refreshments were provided. We kept being promised a take off was imminent, as per videos on youtube see etihadflight for details. Come 8 am we were told to go back on the aircraft where basic refreshments were provided, refueling was done and we arrived in Abu Dhabi that afternoon about 12 hours late. The staff were useless and didnt know what was happening/ didnt care. We missed our onward connecting flight and were told our new onward flight would leave the following morning over 24 hours delay with appalling service and 1 proper meal. I would never fly Etihad again, their customer service department doesn't want to know.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was on a flight that day also that was delayed due to fog closing the runway at Abu Dhabi.
Our plane wasn't carrying enough fuel to circle Abu Dhabi for 12 hours which is completely understandable and so it diverted to Al Ain. We sat on the ground there for what seemed like an age before returning to Abu Dhabi. I too was disrupted in getting back to London but it wasn't the airlines fault. I was taken care of by Etihad with hotel and meal costs. Inconvenient yes but not the airlines fault. I saw your youtube videos and I thought your "video evidence of the delay" in order to try and wangle an upgrade was laughable to the point it was almost embarassing.
Flight staff kissing on board
I was flying with Etihad last month, I was waiting around 2 and a half hours for a refreshment, so got up and went to the rear of the plain only to see two staff members full on kissing each other they were so embarrassed and asked if i wouldn't mention this to any thing. i couldn't hold it in for much longer, after reading about what happened to that poor family that got kicked off the flight.after flight crew made an error on there seating.
The complaint has been investigated and resolved to the customer’s satisfaction.
Etihad does not have a customer services department. They do not care at all about the welfare of their customers.
If something goes wrong you will never get any help from them.
So if you value your time and life - Dont fly with etihad.
The staff are ignorant and arrogant.
CEO of etihad James Hogan should be sacked. ABC News likened him to " A Boy in a Lolly shop"
Spending all the sheikhs money but not building a proper business with it.
They have now resorted to cost cutting and offering cheaper fares - They are going down - Avoid them at all costs.
At least you are given a meal, forget the fact that the airline delivered you safely to your destination so you could rant on this thread. I feel sorry for the poor flight stewardess that had to serve you.
I have found Etihad Airways attitude appalling in my experience aswell having suffered major delays and a flight diversion and their customer service and staff are an absolute joke. I will never fly Etihad airways again- If given the choice and you want a cheap flight most middle eastern airlines are excellent. Just avoid Etihad airways in my experience see http://www.youtube.com/etihadflight for details...
Family of 5 ejected of etihad airway
Family of 5 ejected of etihad airway flight ey 0612 after etihad made an error on their seating
I am writing to you re: an experience my family and I had on flight, etihad airway ey 0612, we are a family of 4 with my wife’s nephew also traveling with us.
On saturday 28th february 2009 my family and I arrived to casablanca international airport at 6.30am to depart to australia. we went through the usual protocol, we arrived to where the passengers were boarding, handed our tickets to the ground crew,
This is where the problem started; we were given the wrong boarding passes without our knowledge. the lady at the boarding department gave us a pass from abu dhabi to australia. we made our way down to the plane. as we arrived into the plane we were given directions on were we were seated.
We made our way only to find that the seats were allocated to two other passengers and my wife was seated 13 isles away. I sat my two kids down aged 4 and 6 and made my way to the front of the plane to discus the problem. I raised the matter with one of the flight attendant only to be told that nothing can be done about it as the flight was full and return to my seat. I knew for a fact that there were 17 spare seats and five of them were side by side we got into a disagreement, she was rude and disrespectful to me and my wife, called my wife a dog and a number of other rude words. I reminded her over and over again that this is there mistake and it has to be rectified before we fly. I requested to speak to the captain at lease five times and was again rejected that privilege
The plane was delayed for over an hour and a half, we were told either we apologies to the flight attendant or we had to all leave the plane there was no other alternative
By then the other passengers were getting involved with rude comments to the staff about there behavior towards us. we were then told to leave. they removed our luggage left it on the runway sent us on our way. mind you it was around 9 degrees. no body from the entire etihad airway would help us or wanted to get involved.
I am requesting immediate action towards the flight crew and dismissal of soumia, flight crew chief. this whole matter was handled wrong and this should have never happened we should have never been told to leave the plane. once I arrive back to australia I will commence a law suite and approaching the current affair and what ever other television and radio station that wants to listen. too many other problems with etihad airway have gone on deaf ears, but not this time.
The complaint has been investigated and resolved to the customer’s satisfaction.
i support u etihad guest fully!instead of takin it out on the crew who have no idea how seating system works, deal with the ground staff.plus if u check in late, chances of getting seats together are next to nil.so be on time, early, and check your boarding passes before you board the plane!
I wish to lounge a complaint against the flight attendant, the poor handling of a simple matter by the flight attendant. In state of doing what is part of her job to fix a simple mistake that was caused by the airline she was shouting using an un appropriate words I think that was vary wrong and with such service I will not fligh with Etihad again, I have never came across an airline who ask a family to exit the plane at that time without fixing there mistake or giving them an alternative, I really hoop that this will reach someone who will take action.
i believe in one thing ; if you treat people nicely then in return you will be treated nicely too..
i strongly believe there must be a reason why they off loaded you
i dont believe that the crew called your wife a dog in front of others because that can be used against them by the airline to terminate them
i've been to casablanca myself with etihad and the passengers were so rude and demanding
i never want to go to this place anymore
i feel sorry for the crew and sympathetic really they have a tough job
and one more thing; you should really check your boarding pass before you receive it
and all of that horrible experiences of yours could be avoided at first place..
as we read this email we cannot just judge the people on how you were treated on that flight. i suppose you didn't tell the whole story before you posted things here. did you or did you not gone wild on that flight. since you are not getting the seat that you want, how did you respond on the crew? i mean...there are no reasons why they will off load you if they didn't think that you're a threat to them. you must have said something that made them feel that you're not safe to fly with.
I feel for this family and think they should follow it up further beacause the way they were treated was disgraceful and embarrasing not to mention humiliating.
Replied
Poor service during flight diversion
Through this letter, We would like to bring to light the suffering of passengers during their 26-hour journey from Chennai to Abu Dhabi in the EY-276 flight on 31/12/2008. The flight which was scheduled to take off at 15.20 took off at 19.15 hrs. Before reaching Abu Dhabi Airport it was diverted to Al Ain at 22.00 due to bad weather and finally it reached...
Read full review of Etihad Airways and 13 comments
Replied
Booking cancelled not refunded
I brings this to your kind attention that i have booked a flight ticket on 5th september 2008 through online by paying from my credit card. But due to my plan changed, and promised by etihad that this ticket cannot be used any more as this is a promotion ticket, i canceled my ticket and requested to refund the money afther the required deduction. The ticket cancellation ref. No. [protected].
Etahad promised me that my money will be credited back into my credit card account in 22 to 30 working days. But as of today, it is overdue of 40 days but nothing was credited into my account from etihad. I have called call centre and logged complaint so many times, but each time staff giving a default reply of “email sent to the concerned division and please give us a call after 24 to 48 hrs”. But so many 24 hrs are passed.
I have been paying interest to bank for the amount which is still pending with etihad.
And today on 20 november 2008 when i called them back and they are replying that my request had been taken to refund the money again they are asking me to wait 22 to 30 working days. When i asked them why it is again to wait for 22 to 30 days ? They replied they have taken the day of my complaint as ticket refug request.
Then when i asked them that if i do not request to refund the money, what will etihad do ? They said etihad will not refund the money if we do not request.
Regards,
Hameed
Mobile no. [protected]
Abu dhabi
The complaint has been investigated and resolved to the customer's satisfaction.
Can you confirm you have received this refund? *Gill
I like flying with flight. and I have travel by "Etihad Airlines" so I would want to share my experience about "Etihad services" with you. I would suggest, you should read about my Etihad Airlines experience. http://cheapairlineservices.blogspot.in/2017/02/etihad-airlines-explore-world.html
thank you.
My partner was a passenger on Etihad airways from Johannesburg to Hyderabad. He was due to make the return journey on the 26th of January 2013 but unfortunately died in Hyderabad.
We requested a refund for him and myself for the partly used ticket under the sad circumstances but the only response we have received so far is that the refund has to be made into a South African bank account. This does not make sense as payment was made by credit card and therefore refund should be made unto the same credit card used to make the purchase. Furthermore, I am not resident in South Africa and do not have a bank account there.
I explained this to Etihad South Africa - no response to date (Feb 20th 2013) and I complained directly to Etihad online complaints centre (March 12th 2013) - no response.
It seems to me that their intention was never to make the refund and their unresponsiveness to the valid issues raised confirms it. I will never use Etihad again and urge anyone to avoid them if possible - there are better UAE airlines - Qatar and of course Emirates who have always provided sterling service.
Respected sir / madam
I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.
I reached airport in time, but poor immegration servicehavin 15 + counters and only 4 of them operational took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv
respected sir / madam
I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.
I reached airport in time, but poor immegration serviced took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv (guestaffairs@etihad. ae) mail id and hence the abv mail.
waiting for ur reply.
maheshkumar v patil
I agree: travellers never fly Etihad.
They owe me a refund for more than 500USD for a 10days delay of my luggage and they never refunded a single penny.
This airline company has no reliability at all.
It was my first bad experiences with Etihad. I never heard before and surprised me that carrier can cancel the whole trip without customer consent. As everybody mentioned the Customer service is horrible, they can not resolve the issues. I booked the flight by Priceline and I missed the flight though it was not my fault because flight left earlier than scheduled. They asked my to pay to change the flight and I was ready to pay for it. Suddenly, I got an email that my flight has been cancelled due to no show. I called the Priceline customer service and they asked me to rebooked the flight with change fees $600 each ticket and I was ready to pay it. But they tried to rebook but unable to do it because of cancelation. When I called customer service of Etihad Airline they asked me to rebook with double price.
Never think to go with Etihad and tell others not to go with them. Please stay away for this kind of the carrier.
Respected Concern,
Please advise me what should I do about my issue which i am facing last few days from Etihad airways.
Sir/Madam,
1st Flight 4th of April I Traveled on Etihad Airways From Lahore to Abu Dhabi by flight EY242 Departure at Early morning Arrival Abu Dhabi at 9am Local time of UAE.
2nd Flight Same day from Abu Dhabi To Basrah by flight EY553 Departure at Afternoon Arrival at arrival at Basrah 1400 Hrs.
Complaint,
I deposit my one Black Medium Size Baggage in Lahore & get boarding pass & Get Update From Abu Dhabi From Office They Told Me My Baggage is Traveling On same Flight. But When i Reached Basrah i Did not received my Baggage on Air port.
So From Same Day i Am Complaining & Follow up But Still I Did Not receive My Baggage. Now They Are Telling Me possible you baggage is not loaded from Lahore So you Have To Check From Lahore. Actually this is not my duty to do Etihad air line shoulde do it but they are telling me to contact with Lahore.
Now Please advise me what should i Do.
I Send All detail To abu Dhabi Head Office But Still No Reply.
Please Find The Attachment Of my Boarding & Baggage Copon.
Traiq Akhtar +964-78-[protected] sami_tariq2006@yahoo.com
I have booked ticket for may family, then later on I changed the return date and paid extra, in total I paid close to $4K, which a lot of money.
On travel date 4/5 EY318 from Riyadh, they denied us check in claiming that I did not pay for changing the booking, which is not true. After hours with Etihad support, they said that yes the payment is confirmed. However, it was too late, and they will not help us with alternative flights. I paid a lot of money and Etihad refuse to help. I called my bank and they told me Etihad was holding back the payment. Etihad also saying that it is not refundable ticket, so tough!.
I need to escalate to the right management level and I want my money back. Pleas help.
I don’t think Etihad Airways are human beings who care about serving people and ensuring that there is fairness, transparency and good will amongst your clients. For me to be sending 15 emailsis just wrong. I have contacted the Travel Agent who advised me that the refund will only come to (South African Rand) R3 826. If I recall i paid (South African Rand)R14 998 for 2 tickets. You mean to tell me that I have just LOST (South African Rand) R 11 172 to Etihad? after sending 14emails and waiting for over 9 weeks you mean to tell me I lose out? I got a phone call this morning from a guest relations officer who said to me there is nothing more that can be done, but I pointed out when I asked the travel agent to re-book the flights, I was informed there were no seats available for the sectors on my tickets. So I then had to cancel the tickets and now I am being punished. Not only didn’t I fly with your airline but I have lost R 11 172. You have stolen my money for a service I did not receive. You are thieves not an airline. Is this how you treat all your customers with such daylight robbery? Is this how a World Class Airline cheats its customers? I am shocked beyond measure. I am NOT HAPPY with this. This is NOT ACCEPTABLE. I DEMAND that this be corrected immediately. And do not send me an email to say you appreciated my patience or I must send this to your social@eithad email account, rather send me a DIRECT phone number to a manager I can talk to who will RESOLVE this matter. This is DIGUSTING of you
I have a bad experience with Etihad. I booked tickets 2 days ago and before proceeding to booking confirmation I get advertise that cancel fee and change fee is Nil as plans do change for many people. However today when I went to change my reservation, my call got diverted to some centre.Upon asking regarding my change in date, they mentioned 135 GBP change fee per person + difference in amount for fare shall be payable. After lot of argument regarding this change fee which of course never told to me before nor I got any reference in policy, I got angry and asked them to cancel the ticket. But I got surprised they said the ticket is non-refundable and will be forfeited if cancelled. Hence I don't have choice but to go for change and pay the fee, but again when I received the new ticket there is change in ticket price than the additional amount I am supposed to pay. Again I called them and asked why this difference, for which they said it's a mistake but we will deduct whatever I am told at the time of booking... I am waiting for further surprises..
NEVER GO FOR ETIHAD...miserable service.
sir. how to i request the electronic ticket. my electronic ticket was missing. i'm arrive last april 3 from jeddha.
please i'm waiting for your feedback...
Flight delay and not giving the connection flight.
Dear sir,
I am ashok ullattil having booking reference zdzu6v and ticket no:607-[protected] travelling from kuwait to calicut on 28 september 2008 and calicut to kuwait on 04 oct 2008. While going from kuwait there was 5 minute delay for ethihad flight ey304 and reached abudhabi airport at 22.50. At abudhabi airport we the passengers from kuwait reached the boarding gate for flight ey250 to calicut. We were denied the boarding saying our flight was delayed and could not locate the luggage. This caused me heavy financial losses since my one day leave without pay kd 50 and the ticket for the same day which I paid to the ethihad airline was kd 184.650. The next day ticket for other airlines was available at lower cost kd120 only. I was going for a real estate business, due to delay which from which I lost around kd 500. Hence I request the airline to pay my total financial losses in kuwait dinars 750.000
Regards
Thank you
Ashok ullattil.
RQID: 096233: I boared the flight from Trivandrum to Almaty in Ethihad Aiways. My baggage was stolen by Ethihad staff on the pretext of Excess Baggage, since i refused to pay bribe. ( but agreed to pay excess baggage charges)Now i wrote to Ethihad for compensation and they are trying to support their staffs., but claim to have the best customer service levels? Looking for justice and compensation of 1 Million dollars.
Bumping customers
This is to inform all travelers, that etihad airways has the worse, customer service. They bumped my family travels and gave it to someone else in pakistan, and they are charging me almost $ 11, 00 us dollars for something l am not suppose to pay. I will make sure l write all media and all other avenues to put this airline down, due to they cheat/lie to helpless customers
They don't have respect for ladies and infants... They do what they want and they the most disrespectful crew in airline industry. I will never ever refer anyone to this airline. Emirates is billions times better then etihad!
In no way can this airline be given negative PR in this manner...Ok fair enough it sounds like you had a difficult and unpleasant time flying Etihad Airways and in that situation it would also upset and anger me however...
For an airline that has WON so many awards, in such a quick time and being such a young airline as it commemced operations in 2003...it seems some what unfair.
This airlines product and service is one, that is incomparable to that of other airlines for its incredible hospitality in todays tough world of the so called 'Low Cost Era'...(CLARIFY - - -In no way is that incinuating Etihad Airways to be 'Low-Cost').
I have flown many many many airlines into all 4 corners of the world, and by far...some how... Etihad will and shall remain and airline I cannot fault in anyway what so ever, and unfortunatley beats any other arab and western airline on service and Product by incredible distance.
I flew with them from Johannesburg to Manchester and i was supposed to be upgraded with my 'Etihad Guest' miles, however the system at Johannesburg Airport deleted the booking and I ended up traveling economy. When I landed in Abu Dhabi I was greated off the aicraft by a pleasant Etihad staff member, who could not appologise enough. She took me and my family and gave us first class lounge access, our miles refunded, and a free upgrade for our next trip abroad.
Clearly people have different experiences, but i feel it is upto the Traveller to decide for THEMSELVES who they fly.
Travellers...don't believe everything you read!
Luggage mishandling
I had booked a ticket for my son from Abu Dhabi - Cochin - Abu Dhabi through EY Ticket # 607 [protected]. My Son traveled to Cochin by Flight # EY280 on 28/06/2008 as Un accompanied Minor UM10. There was 2 luggages with him of which one luggage sent through citi terminal and hand luggage sent through check in counter as the hand luggage was not allowed due to un accompanied minor. When the flight arrived in Cochin it was noticed that the hand luggage which was sent through the Check in counter ( Tag # 7648709 ) was not reached in Cochin. My son was there in the air port almost 2 hours between 4 am to 6 am as the officials were searching for the luggage with him. His relatives were waiting outside without information about him and they were really worried. Upon checking with Abu Dhabi Etihad office on 29/06/08 morning we came to know that the luggage was not sent to cochin on 28/06/2008 and they confirmed that the luggage will be sent through Etihad Flight on 29/06/2008. I regret to inform the concerned officials that no body from Eithad office had called me regarding the same as it was a mistake happened by the luggage handling office. I need to know how we can collect the luggage which will be sent on 29/06/2008 as our home town is almost 300 Kilometers away from the cochin Air port and who will pay the transportation charges. We expect a better service from Etihad as we are purely depending on Airlines when we are sending our children un accompanied. I expect to receive a reply soon from the concerned in this regard.
Thanks & Regards,
Kannan Purayamkumarath
[protected].
i have travelled with this poor quality Etihad airway on 6th Nov 2011 and till now i am looking for my luggage. where did it go?
etihad airways has the worst customer service you can ever find, there is no guarantee that your baggage is safe with them the only reason we commute with this airways is they are cheap when compare to others. so my request with all the future commuters is not to carry any valuables in your main baggage while travelling with ETIHAD AIRWAYS, or else you will land yourself in a helpless situation which i have experienced while travelling from dublin to hyderabad. on 9th october 2010. they missed to transfer my baggage at abu dhabi airport which was my connecting destination for hyderabad flight and after waiting for almost three hours at collection point they never bothered to inform me about my baggage and only after the conveyor belt stopped i went to inquire, one of their executives who was literally standing 5 feet away from the baggage collection point had the list of passengers who missed their baggage at abu dhabi, enjoying by looking at the troubled passengers. one more thing never give your passport to any of the staff of ETIHAD AIRWAYS at their complaints counter or else only god will help you coz they even swapped my passport with another lady named mamta at their hyderabad counter and i'm fortunate that god helped me and i realised intime and managed to catch her at the exit door.
s m ahmed.
to whom may it concern
I flew from Islamabad to sfo on 19 jan 2009. I had 3 bag for the third bag I paid Rs9800 which is equall to US$125. My three bag was booked all the way to SFO last destination.When I came to JFK the immigration took a lot of time so I missed my connected flight then I went to United tkt counter to catch the another flight to SFO. All three bags were with me when the United tkt agent saw me with three bags she said I amgona chage you for the third bag. I said I already paid in Islamabad also I showed my receit but she said no. Any how I had to pay again$125. It does not make sense to me why I had to pay again. I need to be reimbursed my Us125.
My contact
Iqbal Ahmed
[protected]
Hi I to have complaint regarding my luggage in my bag. I travelled from Newyork to Mumbai on 21nd March. When I reached Mumbai I found that my luggage in the cargo bag was tampared. I found that my sony handy and charger for laptop is stolen. Is there a way I can complaint? My luaggage ref number is 3QFQUN /SEQ NR 038
Replied
Double charging!
I had paid charges of 209.05 a$ (For excess weight) to etihad air lines in cairo air port on 30/12/2007 with my master card. But when checking my bill, I found that they charged me with double the amount. The same payment came in two lines with the same amount of 209.05a$.
Term id : [protected] auth: x05702
Merchant no: 568297 batch: 000008 invoice: 000026
Date: 30/12/2007. The master card company said that the error should be corrected from the airline company and they cannot do anything about it.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for taking the time to contact us here on our forum. We are shocked to read this and would like to help. Kindly provide us with your case reference number, we will contact our team for you and request an update.
We apologise for any inconvenience caused and hope to hear back from you soon
*Gill
I have already send an email 3 times to guest services and still no reply!
Very poor customer service indeed.
Please confirm your email address.
Booking Ref UUUE9F
Flight from LHR to Bangkok 10 November 2023 delayed arrival approx 4Hrs38Min Request compensation for Mr Duncan Griffiths and Mrs Penelope Griffiths. Delay was due to aircraft change just before boarding.
my email:- duncangriffiths@hotmail.co.uk
My bag was handled roughly and spoilt while travelling from Dammam to Barcelona.
I cannot travel with the bag as the handle is completely destroyed
Booking : TOK8FT
Name : Bhaskara sastry Gunturi
Date : 09/23/2023
Depart : ORD
arrival: AUH
I did not get served with Asian Vegetarian meal as per the staff they do not have Asian vegetarian for my booking. This is so inconvenience for 14 hours flight , I had to eat only the bread.
Thanks
Bhaskar
Hi!
We have a flight tomorrow, 21.09.2023, at 12.00 am. It’s been a day and it is still saying “ WAITING FOR REQUEST CREATION APPROVAL”
Please approve it before tomorrow!
Our application numbers are as followed:
0101545646062023444084878
0101525149532023444086876
0101234030262023443931068
Please please!
This is my last attempt to reach out a senior staff. the level of service and the ability to resolve issues is below Zero for a business class customer.
I need to talk to a senior staff who cares about the Brand.
I have a list of complaints from my recent experience as a business class client.
I have traveled with Etihad in the month of Feb and paid 1600+ USD. After 6months they have charged again on my credit card and there is no proper response from the customer care. How can Airways store user credit card information and charge after 6months. If I didn't check my transactions I may have lost my hard earned money.
I applied for visa for Abu Dhabi. On 9th July for 48 hours transit visa. . And I check online and there I see this msg.
:- {Waiting for request creation approval}
I want to what is ment this please explain me.
Amresh Rajkumar sakolkar
:- 0101027780092023434689266
I purchased a through flight from Melbourne, Australia to Berlin, Germany. Due to late arrival in Brussels I and around 5 other passengers were too late to board the connecting flight. Etihad then said I had to purchase a new ticket. This connecting ticket cost over $1000 and the other passengers were offered the connecting flight for no charge.
The transaction online failed .
I did not receive any emails confirmation
Nor any ticket number .
Still I was charged the ticket fare .
When contacting the customer service ,
They say they don't keep track of their
emails ...
Etihad Airways Reviews 0
About Etihad Airways
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Overview of Etihad Airways complaint handling
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Etihad Airways Contacts
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Etihad Airways emailssocialmedia@etihad.ae100%Confidence score: 100%Support
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Etihad Airways addressNew Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
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Etihad Airways social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all Etihad Airways contacts
Most discussed Etihad Airways complaints
Cancelled flight-ey150 from chicago (ord) to abu dhabi on 17 june 2024 and the connecting ey767 flight to nairobRecent comments about Etihad Airways company
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Why does Etihad have to be so greedy? Those people have so much money, they waste it like it is getting flushed down the toilet. Etihad is the worst airline in the world.
To put simply and bluntly; Etihad airways can be a greedy airline!