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LastMinute.com Reviews 692

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4:30 am EDT
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LastMinute.com If could be minus 10 would be

We found out cancelled once arrived at airport NOT and still not been advised of this by last minute 3 days later. Online help rubbish in fact worthless don't waste your time. Had a battle to get another flight for 2 days. Camped at airport for 42 hours. No hotel offered and put us a different airline 3 days later Qatar which is dreadful, trying to change us over £4000 in baggage as allowance different and just told us to throw all our stuff away. My autistic son broke down and had my 3 children in tears for 2 days straight. Absolute nightmare won't use ever again! Apartment in Japan stayed in within Japan was nice only positive.

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Your experience with LastMinute.com sounds like an absolute nightmare, especially finding out at the airport that your flight was canceled without any prior notice. Having to wait 42 hours at the airport with no accommodation, and then being put on a different airline with excessive baggage fees, only adds to the frustration. It’s heartbreaking that your children, especially your autistic son, had to endure such a stressful situation. For a service that’s supposed to make travel easier, LastMinute.com really let you down.

It’s understandable why you'd never use them again after this ordeal. Hopefully, you can pursue compensation for the lack of proper communication, assistance, and the additional costs you were forced to incur. Sharing your experience might also help others avoid similar situations.

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2:30 pm EDT
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LastMinute.com - Liverpool City hotel booking

After booking a one night stay in Liverpool when we arrived the hotel was clearly closed down for some time. Hand written poster on door - we have been closed for 2 months contact your hotel provider. LM.com aloud me to book hotel, debit my account and now making it very difficult to get a refund plus the additional costs to get another room for one night...

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12:00 am EDT

LastMinute.com Mixed experiences with lastminute.com

As someone deeply passionate about travel and creating unforgettable memories, I understand the importance of seamless trip planning. Looking at the reviews for lastminute.com, it's evident that customers have had mixed experiences. While some have enjoyed great deals and smooth bookings, others have faced challenges with customer service and unexpected issues like flight cancellations and incorrect bookings. It's crucial to approach booking with caution and ensure all details are accurate to avoid any potential disappointments. Remember, every journey should be filled with excitement and joy, so choose wisely when planning your next adventure with lastminute.com.

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  1. Pros
    1. Wide range of travel options
    2. Competitive pricing deals
    3. User-friendly booking platform
    4. Last-minute availability
    5. Diverse travel packages
  1. Cons
    1. Limited inventory control due to reliance on external suppliers.
    2. High competition from larger travel booking platforms.
    3. Vulnerability to fluctuations in the travel industry.
    4. Potential for inconsistent customer service experiences.
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1:17 pm EDT
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LastMinute.com Istanbul

Everything went very smooth, no hitches whatsoever. Glad I chose Last Minute. Com
The hotel was very good and very clean, with coffee facilities.It was central for all our visits to the Blue Mosque and the Grand Bazaar, and we found everything to our liking.The htel food was varied and you could always something for your palate.The hotel staff were very polite and helpful.

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12:34 pm EDT
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LastMinute.com Quick and Easy to Book

I booked late and experienced a seamless / efficient online booking process for flights and hotel. No problems whatsoever. Flights were eventually delayed but - of course - this is something out of the control of lastminute.com.

I had initially tried to book the trip on Expedia but experienced difficulties making online payment. After switching to lastminute.com, this payment problem vanished.

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LastMinute.com PURCHASE YOUR HOLIDAY WITH LASTMINUTE

People do not understand that it is not just lastminute.com that do have difficulties with the refund. And after all they are just a MEDIOTER between the pax and the airline, which means that as soon as the Airline it is going to refund them we will receive the fund. What do you expect peopleee? There is no moreee 14 working days whats wrong with you. Great service as i spoke with their Customer service.

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LastMinute.com Easy to Use, No issues

Booked hotel rooms for our party at the last minute. Was presented with a variety of options, so we were able to compare and select the best fit for us. Descriptions of the different hotels were a useful aid for making our selection. Booking process was easy, confirmation arrived in my inbox promptly, and there were no issues with our booking on arrival despite us making the booking earlier that same day.

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LastMinute.com AMAZING CUSTOMER SERVICE

Hi, i know that is difficult to understand the customer service in this difficult times, when they ask you to wait for your money. It was difficult even for me to belive this. Is true sometimes it takes a little bit longer than usual to receive the refund but at the end i received my funds with a bank wire. Thank you for keeping your word and i hope that the circumstances will be better for us to travel again.

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LastMinute.com They kept their word in difficult times

Against all the negative reviews: Lastminute kept their word, even though it needed some time. They gave us a voucher worth more than the original flight price and offer the option to get cash back in 6 months. For all those who can`t wait and think they`re the only people in the world, businesses need to operate just as we need to. Crises like Covid are not only difficult for consumers but also for them. They offer a service that gives us super cheap prices and all we can do is be patient and hope they`ll recover. I had a good experience with their customer service, and the waiting time of 5 months is in times like these more than justified. Just be nice to eachother. (:

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LastMinute.com Excellent stay at Kleanthi

I had a brilliant 2 week stay at Kleanthi apartments. These apartments are spotlessly clean, with use of free wifi throughout. My room had a generously sized balcony, where i could relax and watch the sun go down at the end of the day. The family that run these apartments are extremely helpful, hospitable and friendly. It was no problem for them to print out all the documentation i needed to return to the UK. Nikos and his mother Kleanthi were at hand if i needed anything, and couldn't have made me feel more welcome. The apartments have a small pool out the back with a few sun loungers. The food from the pool bar is excellent, and done to a high standard. If i return to Gouves i will certainly return to Kleanthi apartments...
To Nikos, Kleanthi and family... Best wishes to you.

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LastMinute.com Complaints 682

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4:00 pm EDT
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LastMinute.com Took money for room without providing a room

Booked a room at around 930pm on 28/3/24 on lastminute.com for one night at the oaks hotel surfers paradise.

Was sent confirmation email, and money was taken from my account ($189).

My partner and I arrived 40 mins before close of front desk, with confirmation number, but were refused a room.

When I asked why we couldn't stay in a room that was confirmed and paid for, the oaks employee simply said it wasn't in the system, and that I should contact reservations, which he had already tried to call, but to no avail as it was after hours for that dept.

The employee became increasingly agitated, even threatening to call the police. At this point, I decided to leave rather than cause a scene.

Claimed loss: 189 + any possible compensation for having to spend the night in the car as it had gone 12am by the time the cleaner at front desk ordered us to leave and threatened to call the police

Desired outcome: 189 for room, and at least an apology or reason for calling police from staff member at the hotel who was very rude from the outset

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2:44 pm EDT
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LastMinute.com PLEASE READ

Holiday to Budapest provided by lastminute.com

From the 28th August 31st August 4 of us travelled to Budapest, Hungary for a catch-up. The holiday went really well and I don't have any qualms regarding the inbound flight or hotel. The return flight however that should have taken place at 21.50pm on the 31st August from Budapest Ferenc Liszt International Airport to London Stansted turned out to ruin the entire vacation and leave us devastated that lastminute.com, whom all 4 of us have used several time before could be so demeaning and inattentive towards us.

It all started before the holiday when both the inbound and outbound flights changed 3 times leaving us very confused as to which flight we needed to get. Lastminute.com bombarded me with emails (as the organiser) for weeks before updating me on pointless updates and changes of flight times to the point where we had no idea which was our flight. In the end we travelled to Budapest incident free and had an enjoyable time.
Our return flights had been changed 3 times from around midday to late afternoon and then finally late at night with emails telling us the schedule of the new flight times. We followed the email advice and turn up at the airport ready for our flight to be told by Ryanair that the flight we were booked on had already taken off. After we had learnt this information I rang Ryanair and told them what has happened and was told that the flight had never been changed and we were always booked on the morning flight despite what lastminute.com had said.
From here we contacted lastminute.com and told them what had happened to be told it "wasn't their problem" in an extremely rude way. We were on the phone to them for around 1hr 30mins (at 13p per minute plus carrier charges) and seemed to get nowhere despite pleading with them that the new flights cost almost ?500 each and we didn't have that sort of money. We tried to reason with them and asked for them to book us on new flights at some time that day and we were willing to accept thiswhich they refused. We then asked if there were any flights in the next few days and asked them to put us up in the hostel we stayed at before this all happened (remember at this point we had done nothing wrong but turn up for a flight lastminute.com had told us to), they said no "not our problem". One of my friends who suffers from learning difficulties and mental health problems at this point began to get upset at the thought of never getting home they are also a student so the thought of a new flight at ?500 rightly so was enough for them to become anxious and suffer a panic attack. With little option we begged them to refund the flights we had paid for (around ?133) and we would borrow money in order to get home. You won't believe it but they still said no, they claimed once we have flown the outbound flight it was no longer their problem and it was either our faults or the airlines.
In the end we had to borrow money from an overdraft in order to get us home, and not even the airport we had flown out of. We then had to make our own way back to where we live miles away from where we had started. We flew out of Stansted and flew back in Heathrow. I myself had a train booked from Stansted to Edinburgh and two others had cars parked at the airport which racked up huge fees.

The reason I'm telling this story is a warning to others that these people who act on behalf of companies like lastminute.com shouldn't be allowed to get away with things like this when this is clearly their own fault. We weren't out for compensation, any one to be sacked or even an apology on the day they abandoned us, just a flight home to our loved ones. As a result of this 2 of us are now being charged interest on overdraft loans and one see's there therapist often (he was already in therapy but now goes more regularly).

I can't stress with people using lastminute.com to be very careful as these big boys' will bully you into submission when they know they have you trapped. We are all almost ?600 out of pocket as a result of this trip.

I hope someone reads this and please offers advice on how we can do something to stop companies like lastminute.com doing this to anyone else. We in this sense were loyal' customers, we had used them before and were treated this way. I'd hate to think of what would have happened if we were a onetime booker.

https://heraldpublicist.com/four-brits-left-stranded-in-budapest-after-lastminute-com-forgets-to-book-them-a-return-flight/

https://www.thesun.co.uk/news/9882161/lastminute-com-brit-lad-holiday-budapest/

https://www.dailymail.co.uk/news/article-7438329/Four-Brits-left-stranded-Budapest-Lastminute-com-forgets-book-return-flight.html

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6:01 am EDT
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I am writing to express my utter disgust at not being able to check into the flight I have booked. I am flabbergasted that I have received no communication to state the reason for this. The only communication that I received was at 8.16 am of the morning of the 10am flight when I was sent new flight details, out of the blue, for a departure on the same day...

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Is LastMinute.com Legit?

LastMinute.com earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates LastMinute.com highly, which means their services are pretty reliable. Despite this, their 1% complaint resolution rate raises questions. We recommend users check reviews and complaints about LastMinute.com to understand what to expect from them.

We found clear and detailed contact information for LastMinute.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LastMinute.com has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

LastMinute.com has registered the domain name for lastminute.com for more than one year, which may indicate stability and longevity.

Lastminute.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lastminute.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lastminute.com you are considering visiting, which is associated with LastMinute.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for LastMinute.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

LastMinute.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • LastMinute.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 1% of 10 complaints being resolved.
  • LastMinute.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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5:19 am EST
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We reserved a flight and hotel stay in Malta (ID Booking: [protected]) between 24-29 February 2024. We had an early flight and arrived at Hotel Marriott Malta at about noon, but the hotel did not find our reservation neither under our name nor under the code ([protected]) lastminute.com provided us with. We were confident as our whole trip was fully paid...

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11:44 am EST
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Subject: Urgent: Immediate Attention Required - Booking ID [protected] Dear Syama Kalyani and the Escalated Care Team, I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the handling of my recent booking with lastminute.com, specifically under Booking ID [protected]. Your email, while expressing...

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10:43 am EST
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Booked a flight back in December 28th, 2023 for the 15th of February 2024, from Auckland NZ to Inverness, Scotland. I arrived at check-in and the ticket had my first and last name were switched, obviously this didn't match my passport, preventing me from boarding. After 2 hours I was finally able to get a hold of customer service through a chat service. I...

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6:33 pm EST
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LastMinute.com Flight cancellation without refund cost of ticket

On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons, amount was 653,66 pounds.Later this flight was rescheduled to 07/05/2022.On that day  I went with my family to airport in Yerevan and was informed that this flight was cancelled and the next available flight they can offer is in June only, one month later. I had to book tickets from other company and to the different airport in Paris these tickets costed me 1162,13 pounds,not planned expenses.I spent the last money i had to do it.

After so much time passed ,money for cancelled flight 653 pounds is still not refunded .

Claimed loss: 1162 pounds i paid for other tickets coz they didnt propose me alternative flight

Desired outcome: Full refund of cancelled flight tickets 653 pounds

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2:39 pm EST
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LastMinute.com Voucher scam

Dear lastminute,

I would like to put through this formal complaint, as after waiting past 3 days for a phone call from a manager, as promised by your employee, nobody bothered to reach out.

Booking ID: [protected]

I will repeat that I have not agreed to a voucher refund and I will not accept one.

I am already looking £150 of original voucher used for this booking, I am expecting the rest of the payment I have made in cash through my back account, back it total back in to original payment as promised while I was making this cancellation.

Yet again. I will wait patiently for your response.

Kind regards

Miss M Zarnowiec

Desired outcome: Cash refund

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6:55 am EST
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We are a family of 2 adults and 2 small children and booked British Airways flights from London Gatwick to Malaga through lastminute.com. The original flights we booked were departing on 18.05.24 at 9.25am. Approx 6 months in advance of our flights, BA changed our outward bound flight time due to a scheduling issue, which I understand is fairly...

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4:01 pm EST
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I booked a multi-flight trip with LastMinute.com on the 28th November from Manchester to Guatemala. I was informed on the 14th December that there was a change to one of the flights and that the whole trip was cancelled. I had this confirmed a second time on the in-app chat and also in an email. As I had no reason to assume the trip would be reinstated, I...

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I purchased tickets for my daughters on 20th of July -10 Aug, London to Azerbaijan from lastminute.com and paid £1691.24 with travel insurance which should have enabled me to get a full refund if I changed my mind. When I booked, it said that I could go back and choose to add on the luggage later. However, after the payment was done, I was not able to add...

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11:59 am EST
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LastMinute.com Cancelled flight

I booked a return flight business class on Last Minute .com.. It Was an Aer Lingus flight to Washington Dulles, returning 18th August 2023.

The last leg of the flight was from Dublin to Glasgow Aer Lingus EI3222 on 19th August.

This flight was cancelled. Aer Lingus could only offer a flight the following day so i booked a Ryanair flight at a cost of 272.97 euros. Aer Lingus have refused to pay any compensation .They say that Last Minute .com is liable since they are ATOL registered. Last Minute. com say that the airline is liable and refuse any compensation . My understanding is that the agent is liable.i.e Last Minute.com

Claimed loss: 272.97 euros

Desired outcome: Payment of loss

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2:14 pm EST
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I am writing to you to address a situation that has arisen, which necessitates the cancellation of a flight booking and a request for a refund. It is with great sadness that I had informed you that my beloved mother, passed away on 20th October 2023 due to a heart attack. This unexpected and heart-wrenching loss has understandably required my immediate...

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12:24 pm EST
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On 2023-07-23. at 20:58:26, through your company LMNEXTUK Ltd My husband Mr Reid Martin booked flight number K5S6ZQD, departing from Geneva on 2023-10-04 @ 14:35:00 arrival City was Edinburgh on same day at 15:45:00. The cost of flight for two was 252.58 GBP. Mr Martin paid via a Visa debit card 475141. ID booking number [protected]. However we never...

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8:48 am EST
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I have just bought 2 tickets to Rwanda they are invoiced separately so I went through the process twice. The second booking I created the invoice and went back to the first booking to create its invoice as well. How ever the entry point for the creation wasn't coming up. I called through to customer service regarding that as the chat function was pushing...

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3:32 pm EST
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To whom it may concern, Please forward this to the complaints department. I booked a package holiday with you for my girlfriends 40th. This was a gift and a much needed break away for us. Booking reference: [protected] When we boarded the plan in Bristol we were told that there was an issue with the aircraft and an engineer has advised that we disembark...

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9:26 pm EST
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I am writing with regards to my unpleasant and poor experience with LastMinute. For some background, I made a flight booking with LastMinute.com travelling from London to Miami. Closer to the travel date, I was informed of flight changes with alternative flight options on a different day which was not ideal for me. I therefore requested a full refund and...

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3:33 pm EDT
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I recently made a booking on LM website and thought I had until next September to cancel it for free. On the same evening I then placed a booking for two passengers that were on the initial first booking. I then thought I could cancel the booking made in error the next day. LM told me the flight was non cancellable/ I went back on the website to have a look...

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10:22 am EDT
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Hello, Firstly since we have checked in we have been unable to contact our host despite calling her a number of times. We contacted reception on the day we checked in and were told they cannot do anything as it is a private property and to contact our host. We called Maria 3 times this day and she did not pick. Additionally, although stated, the wifi...

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3:40 am EDT
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LastMinute.com Flight reservation

Dear Team,

My flight booking ID is [protected]. I took the premium service package policy so that I can cancel my flight anytime. I tried to reach through the mentioned contact number in the policy (+44 [protected]), but they are not recognizing my booking ID. I received this email from them that you did not share the details of my travel with them so I am not insured and won't get a refund. I am highly disappointed and would like to take action against you.

I humbly request you to allow me to cancel the flight and refund my money. Otherwise I will reach a lawyer and file the case against your company.

Thanks and regards

Bhawana

Desired outcome: Please refund

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Update by Bhawana Singh
Oct 18, 2023 3:41 am EDT

I am from Vienna, Austria and hold an Indian passport.

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About LastMinute.com

Screenshot LastMinute.com
LastMinute.com is an online travel agency offering a range of services including flight bookings, hotel reservations, car rentals, and holiday packages. They cater to travelers seeking last-minute deals and discounts on various travel-related amenities. The platform also provides options for entertainment activities and experiences.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with LastMinute.com in the 'Complaint Title' section.

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- Provide detailed information about your experience with LastMinute.com. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, personal impact, and the company's response.

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Overview of LastMinute.com complaint handling

LastMinute.com reviews first appeared on Complaints Board on Jun 22, 2007. The latest review If could be minus 10 would be was posted on Sep 18, 2024. The latest complaint The Hotel + Flight package was resolved on Jul 09, 2022. LastMinute.com has an average consumer rating of 1 stars from 692 reviews. LastMinute.com has resolved 10 complaints.
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  1. LastMinute.com Contacts

  2. LastMinute.com phone numbers
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Most discussed LastMinute.com complaints

Unsuitable package holiday
3
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