LastMinute.com’s earns a 1.1-star rating from 692 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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No refund
Last minute fare messed up my original ticket I purchased and convinced me to re-charge my account for the same fare promising to refund the original amount. They never did. They blocked my calls. I can't get through with e-mails.
Don't ever buy a ticket through last minute fare/last minute tickets
They scam people and disappear. Your credit card company can't help you because last minute fare eliminates their name from the charge to avoid being caught.
Unsuitable package holiday
A friend and myself recently booked a holiday package through last minute.com. This was for a weekend trip to Barcelona with hotel and flight included. We were completely mis-lead by the advertisement into thinking the airport was a mere ten minutes away from our hotel. We were 'fooled' by the mis-match of hotel and airline. As per the advertise it stated the hotel accommodation was close to the airport we were being dropped off at. As a foreigner entering the country for the first time and insufficient grasp of the language this made things extremely difficult, as the description was totally incorrect.
We arrived at airport Rues, and there was no form of transport for us to get to from our airport. And we subsequently had to take a taxi to our hotel, and given the considerable distance and the fact that Reus is a different city from Barcelona made the cost 135 Euros. This immediately put us over budget in terms of transport costs alone. It additionally set our minds at worry as to how we were going to get to the airport early Sunday morning.
A simple indication of how far we were made to travel was that the cab driver had difficulty finding the hotel, and if we had landed in the same city we would not have had this difficulty. We reached the hotel at around 12 at night, this difficulty in simply arranging transport and getting to our hotel put a damper on the whole holiday. We were maiden with the problem of getting to the airport early in the morning and near helpless in a place were we did not speak the language.
Finally on the night of the second day, the hotel receptionist helped us search for train times and routes to arrive at the Reus airport on time. We had to leave the hotel at 5:30 the next morning to reach the airport by 9:30 to make our 11:00 flight. This was because we had to take another taxi at 25 euros to make a train in the city that only came hourly. Had we left later we would have missed our flight. The entire cost to us both was just under 180 Euros merely to travel from the airport and back. We are asking for compensation of 200 Euros to counter the fact that we were completely mis-lead my last-minute.com and went through extreme expense and inconvenience as well as emotional distress that stunted our holiday experience.
The amount of our compensation is something we are willing to negotiate. However I do not think it is too much to ask, as it is only through our own resourcefulness that we were able to avoid more expense in seeking the advice of the hotel staff and making an effort to travel early in the morning. As even the information offices and people working at metro stations were unfamiliar with the airport and could not advise us how to get there. Reus was so far from where we were that transport workers, at stations and even airport did not know what we were talking about. A taxi both ways would have cost us 270 euros. Since we had no information about these distances between Airport and hotel from our booking, we hold last minute.com responsible for the mis-match of hotel and airport. Had we known about these difficulties in advance we would have picked another package or made allowances beforehand. As it stands we not prepared for this unsuitable package holiday. Beware!
Kind regards,
Natasha Sundar.
You can never get hold of anyone, countless emails with no response, last minute DO NOT want to talk or help you, I would rather pay more and not ever book again. My flight was cancelled and changed to another day without my knowledge and I’m now fighting for compensation, very stressful and causing me great grief and anxiety.
Lastminute.com is cheating people, they add a hidden fees on the total amount.
Warning: Never buy something through them, the total amount is something and in your bank statement is something else.
Lastminute.com is cheating people, they add a hidden fees on the total amount.
Warning: Never buy something through them, the total amount is something and in your bank statement is something else.
Booked & paid for holiday with lastminute.com but they failed to confirm the booking before the flight departed. They agreed full refund in writing. They have emailed a month ago to say they have issued a refund but we have still not received the money.
I'm unable to sign in, I'm also unable to get phone contact
We haven't been charged on checked in baggage from Luton Airport, yesterday evening we have been charged on this at Budapest airport. Why was this, thought it was free.
I have enclosed a copy of the receipt please see attached.
I booked at bravofly last march 14 and until now 1 week past still processing, everyday i tried to contact them thru email and call but no one will reply you or call back to you.. Am pissed off everyday .. I just need my booking confirmation!
I needed to travel with two bags of 23kg each. I have a voucher I intend to use but my trip says 1 bag 23kg. Air France, how do I add the bag before completing the booking?
I sent proof of communication of Eva air accept full refund of amount of tickets, if cancellation is about health reasons
Please do this.
Atanas Dabov
uvmhol/nfmq69 british airways flight
Name of passenger. Glayce karoline ramos viana
I need to change the return trip on this flight from 13/10/2022 to the 15/05/2023.
my email is paddyfla2000@gmail.com
Booking ID: [protected]
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LastMinute.com emailscustomercare@lastminute.com100%Confidence score: 100%Support
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LastMinute.com addressicolo de' Calvi, 2, Chiasso, 6830, Switzerland
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I was flying to Vietnam and was refused to get a boarding pass because I didn’t have a visa! Their employee was not educated well enough to be able to do her job! However, the rules are that because I’m a Danish citizen, I do not need a visa to Vietnam as long as these 3 conditions are met: DK citizens can stay up to max. 15 days, need to have a valid return ticket, my passport need to be valid more than 90 days.
Please see more here: http://www.vietnamonline.com/visa/denmark.html
Thier office in DMK Bangkok ALSO confirmed this, and therefore promised me a refund!
2 weeks later I just get an email saying my refund is rejected! I have sent them a long email explaining everything, I have called many many times, if they do pick up they hang up while I'm explaining. I have tweeted them several times, even tweeted their CEO Tony Fernandes... I haven't received any response from anybody... I think their strategy is to give the absolute worst customer service ever so people give up in the end... Trust me! I won't...
Think one extra time before you book anything with this company!
Thanks for reading
Daniel
Purchased airline ticket, with WestJet through Voyages Sears, from Montreal to Calgary, return, tried to change for later date, with West Jet, they told me they coulden, t because sears had a block on it, tried contacting Sears, office closed, also tried to go through another travel agenct, sears refused to cooperate, message was left to call me personally, but that failed also, , never received a return call from agent at Sears, that, s when I went directly to westjet.still no satisfaction, I really don, t think this is fair, either by Sears Voyage, or West jet, , sears policy 100% nonrefundable, , meanwhile, I had to buy another ticket, I think that West Jet should do something about this policy, especially when the agents at Sears voyages, did not do their job, , hopefully this won, t happen again, ,