LastMinute.com
Reviews and Complaints

My name is Sara Darwish
[protected]
[protected]@icloud.com

ID booking: [protected]

Im really in rage of the fraud and dishonesty of this site! . Im an Egyptian Citizen, i booked flight + hotel through lastminute in hurghada, Egypt from 11september(tomorrow!) until 15 sep. During the online booking process i recieved a call from one of the travel agents to help me in booking, collect all personal data and get me to pay . The 3 travel agents who contacted and follow up with me where; Stefannie, Jessica and Betty.

Ive just knew from the hotel today (1 day before flight) that the reservation is done at foreigners rate which is much less than the rate charged for Egyptians. And im not holding a foreign passport so i have to pay the extra charge per night for Egyptians which is (200 GB pounds extra per night)!.
First of all, i clearly stated that im an Egyptian citizen during revising my personal info, and they didnt mention any difference in rate charge.

Second, they booked for me as a spanish citizen! Which i dont know from where the hell they get this, !obviously just to get me to proceed in reservation and money eithdrawal and SELL!

Third, im not getting a reply for any of the mails i sent and calls i did today!and my flight is tomorrow, at least cancel and pay back my money!, its not logic to pay an extra 800 GB pounds for 4 nights .which is mostly equal to the paid amount!

My name: kartine hanitio-armishaw
Booked a ticket online with lastminute.com for transavia airline on july16, 2016. Paid with credit card which charged me for 74.60 euro (Included the 1 piece 15kg luggage)
Id booking: [protected].
Pnr code: t4lu6v
When i checked in at the airport in munich on august 19, 2016, the transavia staff said that the computer system pointed out that i had not yet paid for my ticket and i had to pay 90 euros immediately. I said i had paid with my credit card when booked it online. He said i had no choice but to pay, as the computer said that i had not yet paid. I was rushing to catch my flight, so i had no choice but paid 90 euro cash right there. I cannot believe that i was asked to pay twice! The transavia staff told me to file a complain to get my money back. I want a refund of my 90euro back! It is a lot of money for me in canadian dollars and i'm a poor (As in finance) traveller. I will attach photos of (1) my ticket receipt which i paid 90euro at the airport, (2) the credit card statement in which i was charged on july 16, 2016, (3) the confirmation email from lastminute.com. Please please help me to get my 90 euros back.

lastminute.com group,
lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
They are not serious company and do not make any reseration with them at all.
I have made a reservation of a Flight for 2 people 4 August 2016 at 10.10 am.
780 TL they have charged from my Credit Card.
I have received an e-mail says that they will get back to me for the confirmation.
5 minutes later, they have sent an e-mail stated that there is no seat available there and there is one alternative flight at 23.30 midnight. Then in a second someone called to give information adn in the 30th second lost the connecton.
2 minutes later I received an e-mail that they have confirmed the flight.

I called 20 times the phone numbers in Italy, no reply at all.
Finally call UK, Last minute.com.
They say they can only return money with a cancellation fee.

They said they will cut 20 Euro and then return the rest. after then I have confirmed. After then received an e-mail saw that they deducted 25 Euros.

Please do not make any reservation with these fraud company and do not live the same experience.

I used LastMinuteTravel and booked a hotel stay in Las Vegas.
I did not get any payment confirmation emails so I contacted these guys and asked them to send me one. It took them about 3 days to send me my confirmation message. When I opened it to check I saw that arriving date was incorrect!
I contacted them and asked them to fix everything but they said that I have to contact the hotel directly. So I called the hotel and they said that there was no booking under my name! What?
Went back to LastMinuteTravel and they claimed everything was fine and after hours of arguing they finally agreed to change the date! Thought the nightmare was over but no!
When I arrived at the hotel they said they were full and they didn't had any reservations under my name! That was the worst trip ever! I had to search for another place to stay. No thanks LastMinuteTravel!

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH.

For weeks lastminute.com lied to me and told me that the flight was not cancelled even though I had received confirmation of the cancellation from the airline. After two months of phone calls and emails lastminute.com finally confirmed that the flight had been cancelled and presented me with the option of flying a day earlier on the 26th June. I accepted this offer to change flights on the 4th May 2016 and I am still awaiting confirmation over a month later...10 DAYS before I am due to leave.

I still have no idea what date I am flying or if I even am flying to Bangkok at all. I have paid good money for these flights and I need to know that my case is being treated as urgent by lastminute.com. The 'customer service' I have experienced has been appalling and I would strongly recommend that people avoid booking anything with lastminute.com.

I booked a flight via LastMinuteTravel, but due to some circumstances I needed to change it. So I contacted their customer service, and their rep made my flight information totally wrong. I called again and they promised to contact me later. But I was never informed when they would call to confirm with me. Several days later I finally received a message concerning the new change. Flight fee has increased almost twice, so I decided to cancel it and book through another service. Days passed and I never received a response. I'll never use this website again!

I have told them to cancel my bookings (ID [protected]) several times. They've finally said that my flight is cancelled but not responded to my request that confirmation of all (4) of my flights under this Booking have ben cancelled.
Additionally, the Booking details STILL show these flights as confirmed.
Additionally, I am still wating for appropriate refund.
All this has happened over several weeks.

We booked a last minute night away with lastminute.com for valentines day. We receive an order confirmation and booking details from last minute.com. 13/02/15. We then drive 120 miles to the location where we arrived at the hotel to be told we were the 5th couple to arrive. The owner of the hotel who has an aggrement with booking.com was fruious as he was fully booked and had 5 extra bookings. He told us he had tried to call and email the details given to him from bookings.com
These were not our details at all but a 0800 number and a company email. These were not our details. I tried to call lastminute.com as we have no reference to booking.com. I was on hold for 30 minutes and then the phone was hung up, the hotel owner tried his best to find us another room but they were all fully booked or very expensive.
We then had to drive home as we had no other choice ruining our valentines day.
Since then we have spent over and hour on the phone being passed to 4 different departments with no explanation or real sympathy to the impact this had on our day. Drove for 2-1/2 hours to get home for 8pm. They have offered us a refund for the booking wihich will now take 7-10 working days.
Imagine if you booked a foreign holiday and arrived to find no hotel and to pretty much sort it all yourself. They take no responsibility for there account or offer to sort this for you.
Bad service. Bad communications. And no sympathy or responsibily.
I would not recommend to anyone to use this service and I certainly will NEVER use www.lastminute.com booking.com or Expedia

In June of this year I was to take a flight to my son's wedding in California to be there with him as he entered into an important journey in his life. Sadly two weeks before I suffered from a subdural hematoma, and I was admitted to Hurstwood Park Neurological Hospital in Sussex for emergency surgery to remove bleeding from my brain. If this surgery had not been carried out I could have suffered severe brain damage, or worse. I am still not 100% percent, I am not able to drive, nor work and as yet its still unknown if I will ever be back to normal.

This has been a trauma for my wife and children, as you can imagine, I was heartbroken that we weren't able to attend my sons wedding, but unfortunately there has been another stressful ordeal that hasn't helped my health or the wellbeing of my wife and family. Since June we have been persevering with Lastminute.com to receive a refund for flights we never took.

Along with all of the uncertainty of dealing with my health when I went into hospital on May 22 my wife called Lastminute the next day. They originally offered a refund. After my brain operation my wife called Lastminute back to find out what was going on to learn that they had refunded 189 pounds. Our tickets were about 1400 pounds in total. Representatives of Last Minute then told us that they weren't able to give any money back because they had already given us the 189. Ever since both my wife and son have been trying to get either a full refund or credit towards a future flight.

Virgin said that under these unfortunate circumstances we were eligible for a full refund and that they had to ask the travel agent last minute.com to reimburse me on their behalf. Sadly the process to get this refund with Lastminute has been a tragedy of errors and extremely frustrating. LastMinute represenative Dinesh told us he would call Virgin but for a number of weeks wasn't able to get through. Vaibhab Bhilerao, Dinesh's supervisor has also said that he has been in touch with Virgin. My wife has 12 emails sent over a period of 12 weeks with the same message: "I will contact you back in the next 3-5 working days as soon as I get a response from the airline." As far as I can tell Virgin have not received any communication from Lastminute.com

Now it appears that because of the lapse in time when we call Virgin our record locator has been lost and we are at a total loss as to how we resolve this situation.

As a result of this ordeal we've lost all faith in Lastminute ability to resolve this issue. At the moment I've not permitted to fly but I hope that went I am I can use this money towards a flight to visit my son and his wife. I am posting in an attempt to elevate this issue in the hope that it finally be resolved and to raise awareness so that others can see the lack of care that Lastminute have for the wellbeing of your customers.

Please repost and share with your friends so that Lastminute.com can be held accountable for not resolving what should be a simple and reasonable request.

Sincerely,

Ben Wood, (written on behalf of Robin and Margaret Wood, my parents)
Last Minute Reference: [protected]
email: [protected]@hotmail.com to resolve this matter.
Attached is a photograph of Robin after another fall post brain operation.

In June of this year I was to take a flight to my son's wedding in California to be there with him as he entered into an important journey in his life. Sadly two weeks before I suffered from a subdural hematoma, and I was admitted to Hurstwood Park Neurological Hospital in Sussex for emergency surgery to remove bleeding from my brain. If this surgery had not been carried out I could have suffered severe brain damage, or worse. I am still not 100% percent, I am not able to drive, nor work and as yet its still unknown if I will ever be back to normal.

This has been a trauma for my wife and children, as you can imagine, I was heartbroken that we weren't able to attend my sons wedding, but unfortunately there has been another stressful ordeal that hasn't helped my health or the wellbeing of my wife and family. Since June we have been persevering with Lastminute.com to receive a refund for flights we never took.

Along with all of the uncertainty of dealing with my health when I went into hospital on May 22 my wife called Lastminute the next day. They originally offered a refund. After my brain operation my wife called Lastminute back to find out what was going on to learn that they had refunded 189 pounds. Our tickets were about 1400 pounds in total. Representatives of Last Minute then told us that they weren't able to give any money back because they had already given us the 189. Ever since both my wife and son have been trying to get either a full refund or credit towards a future flight.

Virgin said that under these unfortunate circumstances we were eligible for a full refund and that they had to ask the travel agent last minute.com to reimburse me on their behalf. Sadly the process to get this refund with Lastminute has been a tragedy of errors and extremely frustrating. LastMinute represenative Dinesh told us he would call Virgin but for a number of weeks wasn't able to get through. Vaibhab Bhilerao, Dinesh's supervisor has also said that he has been in touch with Virgin. My wife has 12 emails sent over a period of 12 weeks with the same message: "I will contact you back in the next 3-5 working days as soon as I get a response from the airline." As far as I can tell Virgin have not received any communication from Lastminute.com

Now it appears that because of the lapse in time when we call Virgin our record locator has been lost and we are at a total loss as to how we resolve this situation.

As a result of this ordeal we've lost all faith in Lastminute ability to resolve this issue. At the moment I've not permitted to fly but I hope that went I am I can use this money towards a flight to visit my son and his wife. I am posting in an attempt to elevate this issue in the hope that it finally be resolved and to raise awareness so that others can see the lack of care that Lastminute have for the wellbeing of you customers.

Please repost and share with your friends so that Lastminute.com can be held accountable for not resolving what should be a simple and reasonable request.

Sincerely,

Ben Wood, (written on behalf of Robin and Margaret Wood, my parents)
Last Minute Reference: [protected]

Attached is a photograph of Robin after another fall post brain operation.

They have you book rooms that are not confirmed yet not able to be cancelled, and don't tell you for days that you may not have a room. Some people have had the terrible experience of showing up at the hotel only to find that no reservations exist. In my case, I emailed the company 2 days before my trip and found out to my surprise that despite no message from lastminute, my reservation was with an overbooked hotel.

This is a classic bait and switch strategy -- the website list deals that either never existed, or have been sold out for weeks. Then when you don't get the non-existant cheap reservations, they try to sell you more expensive reservations that they can "guarantee".

If you search on the web, you will also see that many people report hidden fees and unannounced credit card charges. The company tends to put all their important info (i.e. their contract information, their FAQs, their extra fees and caveats) hidden in small print pop-ups. If you do not read the small print on every popup, you have no idea what you will be charged for. In my case, a pop up is what was supposed to inform me that despite my credit card information, and despite my agreement to not cancel my room even though I did not get an exact hotel name, that lastminute could let me know at any time that I did not in fact get a reservation.

Last minute travel clearly has unethical/bait and switch business practices. I booked a reservation with them for a Boston hotel, a week ahead of time (last minute). Like certain other companies, they do not give you the name of the hotel until AFTER you pay. After I gave in all the credit card information, and agreed to take these non-cancelable reservations, I got an email message from them saying that my reservation needed to be verified, and I would hear back from lastminutetravel.com with a confirmation. 5 days later, and only 2 days before my trip, I wrote an email to customer support asking for my confirmation. One minute later I got an email back from their customer support person, Jackie, saying my reservation had been cancelled. When I called customer service to complain, Jackie claimed they sent me an email earlier saying that the reservations were not set. But when I pressed, Jackie admitted that she had not sent me anything until that morning when I wrote to her. Then, the sales team tried to sell me on "guaranteed" reservations at much higher prices -- deals comparable to any other travel site with no extra discounts. . In the meantime, on their website they continued to list the same offer I originally signed up for, so that new unsuspecting customers will get sucked in to thinking they have reservations. When I asked Jackie if I could speak to her supervisor about why the site was still listing the overbooked reservations, she said the supervisor would call me back. Of course no one called back. Do not use this service. It is a scam. I will be reporting lastminutetravel.com to the BBB.

I booked a hotel, that was described by lastminute.com as a short walk to two underground stations. It was in fact a short walk to two OVERground stations and over a ten minute hike to the underground stations. I complained immediately as the person I was booking for has restricted mobility. The advert for the hotel was incorrect and a false representatation and in accordance with Section 2 of lastminute.com T&C that states if it is wrong on the site that lastminute.com have liability. I made lastminute aware of this and received an e-mail stating that they would cancel the booking and refund my money. When I politely replied to thank them, I received an e-mail telling me in fact it wasn't cancelled (despite the e-mail stating quite clearly stating that it had been cancelled and that the money would be refunded). After a flurry of more e-mails, I finally received a call from them (on my colleagues phone) where they stated that it was not refunded despite the e-mail to the contrary. I explained that I was not happy with this and asked to speak to a supervisor. I was then told they would call me back. A representative called back a short time later and stated very clearly that the issue was resolved and they would in fact refund the £140.25 and would I please accept their apologies for the terrible level of customer service I had received . Brilliant! I was at that moment very impressed with lastminute.com. I then booked another hotel (which really was close to an underground station) for my colleague.

When I checked my balance the next month - no refund? When I contacted the company and asked for an explanation and was told - nope we never agreed to give you a refund? What? - when I explained that they had called me back to confirm the refund, they denied it! So not only have this company stolen £140.25 they are also calling me a liar. I am furious.

All calls are recorded and despite my calling (15mins on hold=10p per minute) and sending repeated e-mails in which I have requested a transcript of the two calls made to my colleagues phone to prove that the company is at fault, I have been ignored or when they have responded, they have just thanked me for my comments or written complete gibberish. I am still awaiting a response and this ongoing debacle commenced on the 6th April...

I can handle bad service from a company but to have a company that blatantly lies, cheats and defrauds its clients is unacceptable, especially when it calls into question MY honesty and integrity.

It is pretty obvious that lastminute.com has no idea of what "Treating Customers Fairly" (TCF) means and is completely ignoring the guidelines set by the FSA, the body that regulates them.

I am interested to see if lastminute.com would like to save what little (if any) integrity that they have left and resolve this issue swifly . If not, any advice on how how to proceed would be gratefully received.

I've just got the worst experience in my entire life with "last minute"! No other services were so poor and non-professional and representative+supervisor were so ignorant! They sent me email two days prior the trip (international destination) that the reservation was canceled without any apparent reason! Honestly, neither the rep nor the supervisor did explain me what was the reason... They claimed that they called me, but it's far from truth as I did not receive any voicemail. They started giving some other stupid excuse saying my bank was closed on the weekend! My bank - TD - is the only one that actually is open 7 DAYS a WEEK! And there is always a representative who will assist you on the phone even during the weekend! So what they say it's B.S. And lie! When I spoke to supervisor she put the phone away and so when I didn't speak there was silence!no answer! After sometime you could hear her picking up the phone from the table and saying repeat it again... This is soooooooo beyond my understanding! Now the tickets are much more expensive as the date of the trip is soooo close ( 2 days away). No one will pay me a difference! So you guys make your mind and don't use that poor service!

I recently needed to book a hotel in Chicago last minute. I looked on the internet for quite a while and could not find a room anywhere. I stumbled upon this site and checked it out.
They claim to book hotels at a discounted rate. The catch is that you do not find out the name of the hotel until you book. They do give you the amenities as well as a general location. Given this info it seemed fine. I submitted my reservation and promptly got a confirmation email listing the hotel name. Since I was traveling within 24 hours it advised me to call to find out if my reservation was available. I waited several hours and called that evening. When I called to check a very rude representative told me that I would not know if I had the reservation until check in time the net day! Obviously this would not work as I was flying from NC. I asked to speak to her supervisor and she told me no that he would say the same thing she had so there was no reason. I insisted and she put me on hold. She came back shortly and told me I could not speak to a supervisor. I got off the phone with her and called back (thinking I would get a nicer representative). I got her again and asked for a supervisor. She told me they were an international company and that he had more important things to do than deal with me!. I than expressed my concern that I had booked this hotel with my credit card and did not feel comfortable that they were even a legit company. At this point I knew the hotel was the Wyndham. I aksed her for the phone and fax number of the hotel which she gave me. The phone number went straight to vm for someone at the Wyndham. I then called the front desk at the Wyndham and the woman gave me an alternate fax number to send the request to. I called Lastminutetravel back and once again got the same representative. I gave her the fax number. I shortly received a vm from the Wyndham confirming the fax as well as my reservation. I called the Wyndham back and directly spoke to them and once again received confirmation of my reservation. The next day I arrived at the Wyndham and when I went to check in was notified that tourico had cancelled my reservation that day at 1pm? The hotel was now booked to capacity! Luckily the front desk had the fax and I had saved my vm from the Wyndham which I played for them. The manager called Tourico and the SAME representative I spoke with told her they had cancelled for non payment but in the same conversation told her my card would not be charged by them. The hotel manager found her rude and non helpful as well. She also found her excuses invalid. I sent tourico an email relaying my awful experience and never heard back from them. The hotel was actually great. She realocated me to a very nice hotel up the street for that night and gave me a much better rate on a room for the following two nights than tourico. I was also given 20% off dinner at their hotel.
She also told me they had only recently started using Tourico and had had similar problems on 3 other occasions. She was going to STOP business with them.
I would NEVER use this website again.

Purchased 2 tickets to Universal Studios via lastminutetravel.com. Received an email confirmation that I was told was a "voucher" that I must present at US to get tickets. Upon bringing the "voucher" to US, I was told that it wasn't, in fact, a voucher. Simply an email from lastminutetravel.com stating I bought 2 tickets from their website. There was no barcode to validate the tickets and the entire box office at US said they had not encountered this company before. When I called lastminutetravel.com's supposed "Customer Service" line and explained my situation (I was standing at the park waiting to get in), the "rep" was of no help and claimed that the ENTIRE box office (including the manager and the manager's manager) were improperly trained. He offered no help and was rude. He said I had to file a complaint by email to get refunded. I sent in an email but received no response. I called again and was told I had to email.

A company that takes your money and gives you no tickets in return? A company that has a fake "Customer Service" line/email? DO NOT USE lastminutetravel.com.

In year 2008 Lastminutetravel.com has a $1 Hotel room contest. They said you you joined their club you would get clues as to when to be online to try to get one of those $1 rooms. So I joined the club. Yet never ever got any sort of clue. I tried to dispute the charge. I never used their services for anything else. American Express sided with the vendor and I had to pay.

One year later, they auto rebill me American Express. I call to talk to them about it, get transferred over and over and over to someone else each time. Obviously noone is going to give a refund. Finally transferred again and was told I had to email [protected]@lmtclub.com. So I did that, even though I had already talked to them on the phone. The email came back undeliverable, fatal errors. Its clear noone there has ANY intention of refunding anything! STAY AWAY! Use Hotwire, or use Priceline name your own price. It can work fine at times. Or check with hotel direct for any unadvertised specials. Travel is slow and you can often find them for the asking. But please be careful here. Once they get your card number you'd better watch out!

So tried to book a city break - got a failure message online saying their flight reservation system was down and to retry. Which I did. Various times on Saturday and Sunday. Which resulted in Lastminute taking the price of the holiday out of my account three times in total. It then took them 4 working days to release my money back in to my account. No apology nothing. So gave them the benefit of the doubt (stupid me!) and the friend I was travelling with tried to book through her name. Same happened again - same error message and money taken from her account. So all was cancelled and confirmed via email.

Email arrived today confirming my hotel booking! Called lastminute and it appears they took the holiday amount out again today! Very very appalling service. No access to any real customer service until it all went horribly wrong today and although the money is all nearly back I feel that unless I make a gesture such as this, there is no recompense for Lastminute - they get away with behaving very badly and I get nothing but hassle and stress. I would thoroughly recommend that you do not book a break with these people. Book direct - our break came out a mere £10 more.

I booked a holiday with lastminute.com and they were unable to deliver what they promised and unwilling to admit or correct their mistake. in common with so many of lastminutes.com business ethos this was just the begining, i then fell into the snakepit of their customer service.

over 40 premium rate phone calls requesting help, being put on hold for 15 minutes, the promise of callbacks that never materialised, being shuffled from department to department, with nobody accepting responsibility.

their term priority customer service isa sick joke.all efforts to contact this company by e mail or letter yieled no response whatever.

nearly every complaint against this company mentions the same pattern of abuse. these are not isolated incidents but apattern of business practice and as such opens up the possibility of

a class action suit to seek redress for their wrongdoing.

they hide behind the internet and shirk their responsibility to their customers.