LastMinute.com
Reviews and Complaints

I am absolutely shocked and disgusted that less than 24 hours before my trip to Madrid was about to go ahead I learnt that my flights were cancelled and I had received NO communication from Last minute.com.

After going on the live chat I was told to look for an email sent on June 29th. I did so, including going through all spam folders and I had received nothing at all.

Due to finding out with less than 24 hours notice I was entitled to no refund from the hotel and all rescheduled flights were completely sold out.

What this equates to is over 600GBP spent to sit at home.

I am hoping Ryanair may be a little more helpful in providing some kind of rebate towards the flight they cancelled but I am appalled that a company such as last minute.com did not communicate this to me or offer any help at all in trying to work out a solution. It was very much a case of you get nothing so deal with it.

I paid an extra £15 for no-problem check in, but last minute. com did not check in for me.

The boarding passes are not here, 12 hours before the flight leaves (just a message saying they will definitely be there 20 hours before the flight leaves).

Therefore I have had to do it again for all 4 passengers, directly via the airline, too late to get decent seats.

I booked a city break to Rome with lastminute.com for 12th July until 15th July. Before the trip I received an email asking us to check in on the lastminute.com app, I did this and thought no more of it. When I got to the airport I realise I'd received another email asking us to check in with Ryanair 3 days before the trip, which asked for covid details etc. I was sent several different emails that were not made clear what the email were regarding. After this everything seemed to be fine until we left the airport in Italy. We paid extra for private transfers, however the transfer didn't arrive to take us to our hotel. My partner rang the transfer company up and he was told " just pay more money for a taxi, we are busy". This resulted in us having to get a bus due to no taxis being available which added even more time onto the journey (baring in mind we had an early flight) and more money spent. Then we had a 25 minute walk with all of our luggage to our hotel as the bus only travelled to the city centre. When we finally arrived at our hotel we were initially alright with the room. However, as we unpacked and started using the shower etc, we discovered the shower plug didn't drain any water, neither did the sink, the bathroom floor was damaged also. Then we realised that the double bed/room that we paid extra for was actually two single beds placed next to each other. This was an issue because we spent time draining the water and trying to fix that problem and when we were in bed trying to sleep we kept falling through the gap of the single beds! It did ruin the trip as we couldn't sleep properly without falling through the gap and we had to get up early every morning due to visiting attractions which made us tired when at the attractions. The trip was very unorganised and put me in a negative mood/mindset as I was stressed about what else was going to happen and about the transfer back to the airport going back home. I did try to communicate with an online advisor but the advice given wasn't helpful at all.

hi

I have booked flights for my wife; along with two small kids 2 years old and 4 years old from Benglore to Belfast on 8th of august 22; booking refrence no -[protected]

Main passenger Jyoti suri

We were told the luggage will be checked through to the Belfast, so I booked the ticket, but now Airlines told that they missold, my wife have to clear luggage at Manchester and then from there she will check in again with kids and luggage to Belfast, there is no way she will be able to do that with two small kids, I even paid extra for assistance

no one is picking the phone or email ; we are very stressed

my email - [protected]@gmail.com

Booked tickets to Bangladesh with them in November 2021 for July 2022 with Qatar qirways. January 2022 received email that flights were cancelled so requested a refund straight away. Since then I have been calling religiously asking about status of refund and default answer was it is in progress, we have requested a refund to airlines on our side but airline has not given us refund. Refund can take up to 12 months. Called Qatar Airways who said they have not received a single refund request in regards to our tickets. It is not July and still no refund in site. Horrific customer services with agents talking back in a script, repeating the same thing again and again. At that point I may as well be talking to automation. No customer service training whatsoever. No high in command to talk to. No complaint departments to speak to. Please save your time, money and book with someone else!

I have booked an holiday to Istanbul on the 17 of July with lastminute.com. Flying with Pegasus airlines and staying in a hotel for 6 nights . I am Turkish origin. My mother isn’t well Due to covid pandemic we had to cancel our trip twice previously. I have two sons who are 17 and 21 years old last time they seen they grandma there were 6 and 9 . My oldest son is also bringing his girlfriend too. By accident I have put her name as our surname which is Buyukyilmaz instead of Foster which is the surname of my oldest sons girlfriend. I have spoken to the lastminute.com call centre. One very polite gentleman answered. I explained my situation. He said airline will not change a name . I explained that I made a mistake my phone frozen during booking process. He put a request through to see what the outcome will be. Can you please help me with this . Where do I stand

Am complaining about an air ticket which i have booked from my mum return from Cairo to London and back from London to Cairo for 411 pounds and was not confirmed from last minute side that a day before on 9th April I had to al and they replied that i will be refunded the whole money in my account but never received the money back as they said that the air ticket cannot was not confirmed from EgyptAir after I have paid last minute and when I have called again 2 weeks later they said it has been refunded but never received it in my account and they asked me to check with my bank in which i have checked and never received the money.

My booking ID is [protected]

Name of the passenger: Eman Ahmed Mohamed Toulba

Booking ID [protected] on the booking site I was told £73 return but you doubled the price I am travelling alone so why have you doubled the price ? if this is a mistake on your part please return the balance to my credit card really concerned about this transaction really don't want to put this complaint all over Facebook so please resolve this as soon as possible Thanks

Hello all,

In beginning Marz 2022, I reserved a flight via Lastminute with the air flight company : ITA airways for the datum : 09.07.2022 from Munich aereport to TUNIS carthage with a stop in ROME aeroport at 10:50 am. I reached munich aeroport at 02: 15 am to find that the flight was canceled for the 09.07.2022 and reported to 10.07.2022 without receiving any information from the Lastminute side. I lost one day and needed to reserve one night in munich as I am coming from Stuttgart. as you can see from the website of Lastminute that till 14.07.2022 the flight still displayed for the 09.07.2022.

my id booking is : [protected]

thanks for help.

My flight got cancelled and I was given a flight voucher to use for another flight which I wasn't to happy about. I accepted the voucher and tried using the voucher to book a flight.

I tried booking a flight to Miami in March and after spending a few days booking and calling up last minute I realise I wasn't getting anywhere they said someone will be in touch and no one did get in touch. So i decided to just book with my card.

A couple of months later I needed to fly again and the exact same thing happened and still no one got in touch.

I'm trying to book flights again to go away next month and the same thing is happening again and no has been in touch. I am beginning to think no actually works for this company.

Please advice

This company stipulated that in the reservation that I made I would be able to claim a full refund before the 19th of July. I booked my reservation with them on the 13th and cancelled it on the 14th. They sent me an email saying my refund had been processed and that they would offer me a voucher for further use on their website. My money is basically trapped with them. In addition to sending email falsly claiming that this was they way I had chosen to receive my payment, the flight prices they offer are double the price of any other booking company. This company is a scam and a cybersecurity threat and should be brought down immediately. Additionally I should receive the 320 pounds that they have essential frozen within their website.

We booked a holiday in Calpe Spain staying at the Europa Hotel with lastminute.com with a stipulation that the room had to be overlooking the swimming pool and not a standard room at the hotel rear from 13 September to 24 September. We were assured by lastminute.com that the booking was as we stipulated above at the time of booking. However, when we received emailed confirmation of the booking we noted the room was a standard room at the hotel rear and not overlooking the swimming pool. We raised this matter with lastminute.com and we received no relevant response and they claimed our complaint had been escalated for investigation. However this has not happened and no one ha been in touch with us. We emailed a complaint several times in line with the "Last Minute Merchandise" procedure, which would only got as far as my "out box" with an error warning. I also telephoned the number they provided many times [protected]), which no one ever answered. I can attach full details of my emailed complaint to lastminute.com, which has not received any relevant response. For confirmation of this matter, I telephoned the hotel and they have confirmed the room booked by lastminute.com is a standard room and is not overlooking the swimming pool as we stipulated when making the booking. Booking reference number: [protected]. Regards Kenneth Hogg. email: ken.[protected]@gmail.com Tel [protected].

We have booking ID: [protected] for 3 adults and purchased flexible ticket for date change. As per terms and conditions of the flexible ("1m group fare), any customer wishing to date change change will have :

1. a 100% discount on the fee charged by the airline

2. a discount on handling fees

3. Priority assistance

I called the customer services (27th June) 2 days before departure, and requested for date change that we were entitled and the customesr services told me that it takes 4 days and will get back to you which means after the retun flight departure when asked why , the customer service person answered it is the company policy. I requested on behalf of the passengers that we need to get non- stop return flight as per our previous return tickets.We received a message on 28th June late hours that they can't find our request. So, I called back to request different dates , they said it is less than 24 hours we can't help you need to contact airlines and the airlines customer service told us that we have to purchase new tickets more expensive than before and that either to purchase or no flight. Lastminute .com customer services put us in this difficult situation that our return flight left and have no choice but to buy one way ticket for each of us which costs more than the tickets we purchased for the return flight previously for our journey.

Now we need refund of the oneway tickets purchased and compensation for the stress we wer put through.

Sincerely,

SA Bidar

My boyfriend bought a pretty expensive flight to fly from Switzerland to the Netherlands for his birthday party and it got cancelled. We talked with so many different people in the LastMinute helpline, called many times and all they say is that they can’t do anything. They didn’t give us any other flight option and now the flight are 3x the price once the travel is in two days!

August 2021, I booked a family ticket through last minute.com to travel to India and I had to cancel the return journey. Lastminute calculated and provided me the refund amount that I will be getting from the airlines (Air India).

Till that point, lastminute had not been able to process the refund, and inspite of charging me for a 'assistance package' , directed me to independently contact airlines and get the refund.

I did the same, and airlines told that only broker (lastminute) is authorised to get the refund amount and informed me that lastminute even had not initiated the refund processing from their side.

This is the worst service I could have expected from a travel agent.

The suprise had not ended. Whenever, in the last few months, I had been emailing to them from my gmail - lastminute is informing me that they can not respond since my email id has no 'dots' but the id that they have in their system has a 'dot' in it- I tried to explain to them that that's hopw 'GMAIL' works- also forwarded them the literature from the internet on the handling of 'Dots' by gmail but there is no result.

So the scenario is, I am still waiting for my refund after 1 year, airlines is waiting for lastminute to initiate the refund, and I have no options to coordinate with lastminite for their poor tech understanding and non existant customer service.

On 30.08.2020 we booked with lastminute.com and were invoiced for a British Airways return flight for my wife and myself from LHR (GB) to INV (GB). These flights were subsequently cancelled by BA and we then sought a full refund from Lastminute.com and despite many emails and telephone calls to lastminute.com and BA we have still not been refunded the £260.00 as at 11.07.2022.

BA insist that they never received a request for a refund from lastminute.com and lastminute.com insist they cannot pay without having first received payment from BA. We are going around in circles and without a UK address for lastminute.com I cannot launch a small claims court action.

The flight details are as follows:

Customer Code was: CW16000353

Reservation ID:KDPEQM

Flight: BA 1470 on 01.10.2020 from LHR and BA1471 from INV to LHR on 04.10.2020.

Lastminute.com invoice No 20FGB-166614 dated 30.08.2020

2ND ATTEMPT TO COMPLAIN

I have still not received my flight refund of £464.30 due to my flight been cancelled on the 03rd June 2022.

The airline has paid the refund of £464.30 back into your bank on the 20th June 2022 card no ending 5293 which you have confirmed you have received however I have still not received my refund.

Please can you advise why and when I will get my moneies?

Booking Ref No: [protected]

Booking IDs: [protected], [protected]

The company website's payment is not working. 2 days after the booking, from my account the bookings disappeared, but the payment was successfully passed from my mother's card and the money was charged. Then started a stressful week with the direct calls to customer service and clarifications what the reason, after what they are asked the proof from the bank that the transaction was made successfully because they tried to charge and the bank froze the amount.

Provided proof and waiting till now meaningful solution from customer care which just 2 days ago provides an update that proper department already working on our case, which they trigger with they self. Because as soon as we were able after 7 pm CEST time paying personally via WEB SITE NOT VIA PHONE what they are suggesting, which is another risk as I see now, they provide booking references for flight, hotel confirmations, etc.

What we have as a result

Unresponsive company

Bioracrcy which suffer us and thy as well moral and financial

Time Wasting

Moral damage

Financial damage

So think before using their services. Today is the start of the trip day and we still do not have any understanding of what they were made, just by my initiates Yesterday I spoke with the specialist and explain that not have any update but see that bookings are inactive but the tickets still in the confirmed state which not checked, they even not take care of their money and wasting their time your time and your patience.

The website lastminute.com is 3 -5 times was expensive than the resources lastminute.es, and lastminute.de, which as now I understand is another trick to trying solving expensive in .com and if not then cheaper and a lot of people may have such pain as a result of that trick.

We requested banks for calling our money back. Yesterday I have made an additional call to them to no surprise and at the last minute say all is fine before the flight and not give time to prepare for our trip.

The trip was July 9th- 16 2022 and their last update was 7th July 2022.

Attached are my bookings, and past bookings to see that nothing is there, and the inbox was visible that confirmation is there.

Their last response and my empty bookings page under the account.

Please think before visiting and buying something from there they forget who their values and WHO paying them a salary

Jet2 has cancelled a flight and refunded last minute.com (30th June). I have tried to follow this up 8 days later and I can’t get any information from last minute.com surrounding the refund. Where is my money.? When I try to contact via live chat the operator just disconnects when I query.

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I booked a trip to Thailand with flights through Lastminute.com in May. The flight dates were a return trip from London Gatwick to Bangkok between Aug 4 - Aug 21 with the airline FlyScoot. Unfortunately the outbound flight was cancelled and changed to Aug 7. This date wasn't compatible with our trip as we were joining a company and needed to arrive in Bangkok by Aug 5. Since then I have been back and forth with the company to try and arrange a flight that was compatible with my trip. No reason was give as to why the flight was cancelled and no alternative was offered at any time, despite speaking to 10+ different people. Some decided to even close the conversation on the customer helpline when I challenged why they weren't able to even try and help me in this issue. The customer service has been nothing short of appalling and we are now forced to pay £1000 + more due to such short notice before our departure date. No compensation has been offered and I simply just get ignored by their staff.

I'm hoping that this issue can be raised and a resolution be made.

Many thanks