LastMinute.com review: Hotel standards claim - booking id [protected]

Hello,

Firstly since we have checked in we have been unable to contact our host despite calling her a number of times. We contacted reception on the day we checked in and were told they cannot do anything as it is a private property and to contact our host. We called Maria 3 times this day and she did not pick.

Additionally, although stated, the wifi at the property doesn't work.

The apartment was very dusty and unclean. The bedding especially was dusty and not hygienic. The shower was blocked and dirty too- not suitable to use. There was also moths and other insects flying around. I also suffer from a severe lung condition (PCD) which means the dust had a impact on my breathing.

However, despite all this we still stayed and had no response. Last night, when we returned from being out, there were cockroaches in the property which was completely a shock and terrifying too. There was also cockroach shells on the bedding.

We did not sleep last night and contacted reception a few times who said they cannot do anything and cannot help as the property is private. We asked for an alternative property and again they said they can not do anything. We again tried to contact the host Maria but had no response. This is when i contacted lastminute.com to help and they only authorised for 1 night in another hotel while they look into this.

This has been a very stressful and exhausting situation for us. We did not complete our stay and stayed at an alternative hotel for the remainder of our visit.

Losses incurred-

- Hotel booked for tonight with your approval. 120 euros

- We had a jeep excursion booked today which we could not attend as we had no sleep at all and couldnt go- £105

- Taxi cost to new hotel- 25 euros.

- New hotel cost for remaining nights £105 per night until we check out.

Please look into this urgently and support with a refund/compensation as the property should not even be available to travellers. We have cancelled our plans due to moving hotels and has really messed up our holiday. We have also needed to pay extra for another hotel for the rest of our stay.

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