Etihad Airways review: Damage sustained to mobility scooter at Heathrow airport 7/3/ 24 still outstanding 1

I raised a damage claim for the irreparable damage sustained to my TGA mobility Scooter on my return flights to LHR on Flight EY11 07/03/24. The damage was reported & shown to the damage claim desk & I was given the relevant from to complete & send through to your claims department along with baggage tags, flight details. I then contacted Etihad customer services again after 4 over weeks as I had not received any response to my claim. At that point I was given a case number [protected] via email, & was asked to resubmit all the proof of flight, the form from LHR Baggage Claim dept, & asked to get a quote stating cost of repairs These were all submitted again. The quote was from a specialist mobility outlet The specialist quote noted my scooter had sustained damage to the main underside frame & noted further areas of damage to the rear wheels & cover. The quote advised that a repair on the main frame was not possible & the cost of a replacement scooter would cost £2500. I was told my scooter is unsafe & dangerous to use.

I then received another email asking for the original sales receipt which I no longer have as this was lost in a house move I have not had any other response from my claim, I cannot travel on holiday as the scooter is unsafe