Etihad Airways
Reviews and Complaints

Hello Team,

I recently traveled through Etihad airways, I am extremely disappointed with my very first experience with your company.
I have heard a lot about Etihad and was very excited but my start was too bad.

I arrived at airport very early almost 1.5 hours before check-in as I was carrying one extra baggage. It was a code share flight so I couldn't do it online. But I had checked online rates for extra baggage mentioned in the attached screenshot(extra baggage cost online)

As per the online information, I belonged to category Second 23kg bag At the airport, but I was charged for the category Extra 32kg bag At the airport.

I discussed with the agent at the counter regarding online rates but he said he cannot do anything, that's the rate I have to pay.There was a huge queue couldn't discuss much with him. Infact I paid 280 USD.

Details of my travel:
Name: Deepika Naresh Bhatia
Membership number:[protected]
Flight number: 9W 6356
Airport: Charles de gaulle, Paris
Baggage allowance: 2PC of 23kgs each and 7 kgs of cabin bag
Attached document: Receipt of amount paid for extra baggage

Could you provide an explanation for this extra amount charged ?

Flight EI3225 / EY 48 / EY 408 Glasgow-Abu Dhabi-Bangkok 16.07.17 / 17.07.17
Legal proceedings are being initiated against this company in pursuit of damages to the amount of $5000 five thousand us dollars. The loss of my valuable luggage, their lack of knowledge as to its location and their appalling customer treatment is the most disgraceful I have ever experienced.

Dear customer relations department:

My flight from bengaluru (india) to abu dhabi scheduled on the july 18, 2017 was of a great disappointment. our family is frequent flier of etihad/jet airlines; I am extremely disappointed at my most recent experience with your company terminal staff.
I and my wife arrived early around 07:10 am for our scheduled flight (9w-6353) to abu dhabi. at the terminal counter, the staff reported some error in my wife visa and suggested us to fly at our own risk as to which we agreed and the boarding pass were issued and the luggage was checked in.
After receiving the boarding pass, we moved ahead for the immigration and the immigration was completed and we were waiting to board the flight.
Around 09:00 am, etihad/jet manager (ms. rita) approached and told us not to board the flight. she briefed that if we board the flight then my wife will deported from abu dhabi and will also be fined a sum of 100, 000 inr for the visa error. so my wife decided not to board the flight and I alone shall board the flight.
The staff collected our both boarding pass and later informed that even I cannot travel due to group visa issue which is a blunder. the fact is our visas were independent. our luggage was not boarded and so they did not allow me to travel which was complete fault of the airline staff.
Ultimately the flight took off and I was not allowed to travel in spite of having
A) valid visa
B) boarding pass
C) immigration stamp on my passport.

Even worse, the staff told us to issue in written letter that we did not board flight on my wish. immigration officer also hold the staff responsible for all this issue so the officer informed the etihad/jet manager to issue a letter of their negligence. the manager agreed and left and did not show off for about 1 hour. we are aged over 50 years and were made to wait without any food, drinks and communication, moreover many airline staff and airport staff was interviewing us with the same questions and we were tired of explaining the same matter again and again.
Here is where my frustration reaches its peak: around 12:15 pm when I lost my patience and was strict with the staff they immediately issued the letter to the immigration officer and we were informed that the formalities have been completed and shall leave.
If the terminal staff was competent and would have not issued the invalid boarding pass to my wife then this issue and inconvenience would not have occurred.
I believe etihad/jet airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's staff inability to manage the issues, as well as the communication breakdown that occurred among your staff.
The issue made me misses my scheduled plan and I must now go back to the uae all over again at a later date with additional costs.

Finally, I request the etihad/jet airlines to issue us the bangalore to abu dhabi air ticket as compensation. hoping for positive response at the earliest.

Herewith attached are
1. boarding pass copy.
2. passport immigration stamp proof.

Date of incident: 15 July 2017
Passenger name: Mehvish Khan and Inaya Singh
Flight number: EY200
Seat number: 2D & 2F
Departing to: Karachi, Pakistan
Class: Business Class

We had a chauffeur driven service from Dubai to Abu Dhabi. Our car met with an accident even though no fault of the driver, h is car met with an accident but we had to wait for another car for half an hour due to this we were late for our flight. I was unable to shop at the Duty Free. Furthermore, According to the crew, the plane's electronic system was not working. We were unable to adjust our seats and the TV was not functional at all.
It was a business class but didn't experience anything worth it. I am upset because this was a planned trip as my daughter was excited to go to the business class lounge and the whole business class experience.
I would like to request for a refund for my business class trip or any other alternative.

Regards
Mehvish Khan
[protected]@yahoo.com
[protected]
[protected]

I would like to highlight the lack of support and assistance by Etihad Airways who have on re-scheduled my confirmed booking reservation for reasons best know to them:

1. As per the above fully paid booking reference UXSXZP made on 29.06.17 my reservation details are as under: (attached)

Date of Journey: 12.07.17
From: Dep: 2100 Dusseldorf Arr: 1955 Bangalore on 13.07.17
Flight No. EY30 and EY236

2. I received mail dated 06.07.17 (attached) informing that the flight I have been booked on 13.0717 has been “updated” as per details below. No reasons for for doing so have been mentioned.

Date of Journey: 13.07.17
From: Dep: 1130 Dusseldorf Arr: 0315 Bangalore
Flight No.: EY24 and EY216

3. I was shocked as I had planned to be in Bangalore on 13.07.17 for meetings scheduled on 14.07.17 onwards. When I called the toll free number – [protected], they confirmed that my return was re-scheduled to technical problems. I am not sure what they meant by that. When I insisted that I should take the flight on 12.07.17 they came up with the suggestion to put me on flight departing at 1130 Hrs from Dusseldorf on 12.07.17.

4. This was not possible for me as I had scheduled my business trip to arrive at Dusseldorf from Madrid on 12.07.17 at 11.20 and the take flight departing from Dusseldorf on the same day (12.07.17) at 2100 hours to reach Bangalore on 13.07.17

5. Because of the above change made by the airline, I had to stay an additional day / night at Dusseldorf on 12.07.17 and I requested that the airline provide me the Hotel accommodation for one night at Dusseldorf. This was declined by the call centre agent who said there was no such policy by Etihad. When I insisted that the call be escalated to the next level, the reply was to make out an email to [protected]@etihad.ae. Having no other option I did that too, but a reply never came. This is downright callous and high handed attitude.

6. What I fail to understand is that when we request for change in the flight Etihad charges heavily for the change and when they make the change due to reasons suiting them they do not offer any compensation. This a clear case of unfair and unethical business practices followed by Etihad.

7. Further, that flight changeover time provided in Abu Dhabi on arrival from Dusseldorf and flight to Bangalore is one hour and forty five minutes. When I informed them that the changeover time at Abu Dhabi is insufficient they kept repeating that since that is a connecting flight there will be no problem. I requested them to confirm as much but they refused saying no such mail can be sent from their end.

8. The flight from Abu Dhabi that Etihad re-scheduled reaches Bangalore at 0315 Hrs. As this flight reached Bangalore at a very odd hour, I requested them to give me an alternate flight from Abu Dhabi. That too was declined and the reason they said was that cannot be considered.

My experience with Etihad has been, the least to say horrible and they the way they have behaved is totally unfair and unethical. And they way deal with customers, least said the better. The contact centre personnel are ill equipped to handle queries save for the departure and arrival schedules and their comprehension is extremely poor. The airline with this attitude is certainly doomed and is decaying.

I would never recommend the airline even to my worst enemy.

Dear all,

Kindly note that I logged in a complaint in Cairo International Airport as I did not receive one of my two baggages. The bag contains medical treatment (medicine) that cannot be put in a closed area for more than 24 hours and its value worth more than 10, 000 EGP in addition, to watches and perfumes that worth around 9, 000 EGP.

In case of any financial losses, I will be putting all the responsibility on Etihad Airways.

Please find the below flight and complaint details:

Flight number: EY 657
From - to: AUH - CAI
Date of arrival: 09-JUL
Bag tag number: 8607 EY 172796
Complaint ref number: EY 35366

I have booked a ticket on web site. They issued wrong ticket. to correct the ticket asked me to play change fee. after paying change fee they did not correct ticket. my card charged with right pnr and approved immediately at that time ticket was there without price difference. they pass time till there is no price diffrence then demand to pay price diffence also.

Very bad Air lines. Very bad Business practice to steal money customers.
Very bad representitves.

We travelled from Jeddah to Karachi Pakistan via Abu Dhabi flight no EY 314 and EY 200
Our one carton was lost in the luggage when we reach Karachi
I have made several calls to Karachi airport asking about it but the said they didn't trace our luggage carton. Attached below is the complaint receipt for the lost luggage.
Kindly, trace our luggage at your earliest.
Thank you.

On 22 June 2017 I took a direct flight to Singapore EY 470 from Abu Dhabi. Flight arrived on time. However bag was missing on arrival. Etihad Ground staff confirmed bag was put on my flight. I wasted over an hour completing a baggage claim form Ref. No: SINEY 11670 and staff searching for missing bag. I was given 55 Singapore dollars to buy toiletries which was insufficient as Singapore is so expensive. I had to cancel all plans that day and the next until my bag was found. In the meantime, I continue to phone the Etihad for updates. My bag was delivered to me at 1pm on 24th June over 24 hours later. Baggage tags showed bag was out on flight CX735, therefore it was never put on EY 470 on Thursday 22nd. I am surprised that Etihad can lose a bag on a direct flight. My trip to Singapore was ruined due to having to cancel my plans at the beginning of my holiday. I had no clothes so i couldn't go anywhere for over 24 hrs. I believe I should be compensated for the inconvenience, anxiety and frustration that I have been put through. What can Etihad Airways do to put back the trust I have lost?

Fraud by eithad and agents:my booking reference is: nsrxbo travel date 23rd june 17 (sfo to hyderabad) return 23 july 17 (hyderabad - sfo).

I booked tickets through ashish travels (www.ashishtravel.us ; ph#[protected], [protected];email id:ashishtravel. usa.com) on june 7th 2017 and paid the travel agent with chase quick pay and cheque. before paying the agent I called eithad airlines to check the genuineness of the ticket and booking reference number. and I was told that the ticket is genuine by eithad personal over phone. I even called eithad airline on 22nd june 17 a day before my actual travel date june 23rd 2017 to chek-in and I was told by eithad personal that check-in will be done in la as I have connecting flight from sfo. today when I went to the airport along with my 2 kids I was shocked when the american airlines at the kiosk told me that my tickets with them are suspended. I called eithad again to explain the situation and eithad told me that my ticket is genuine and I need to provide credit card with which the travel was booked. I told that it is agent who booked my ticket and I didn't provide any credit card. they didn't cooperate and said I have to provide either credit card or cannot travel. how can eithad allow agents who used their credit cards and cheat innocents like us suffer. if eithad allowed my tickets to be booked by agent which are actually confirmed it is eithad responsibility to take care or customers. for no reason I was cheated and eithad has no answer for it. nowhere it was mentioned on your website or on the tickets provided to me that a credit card needs to be shown while checking in when I printed the tickets. this is total confusion rather cheating I would say I was been played by both agent and eithad airlines.

It was really frustrating to loose a much planned trip to home town along with kids. my kids didn't understand whats happening and were totally upset with what happened. I cannot travel now and my planned vacation at office is also at risk. we are economy travelers and you should understand it is not an easy thing to loose such an amount $, time, overall peace of mind of being cheated.

Bank details of the agent where I deposited ticket amount:
Ashish travels
Bank name:wells fargo
Account number#[protected]
Routing# [protected]
State ca
Zip:92656
Deposit/payment date: 06/07/2017

Who is going to compensate for this fraud? eithad should take up the responsibility for this because if it is fraud then what is eithad cyber security is doing. please justify...

I was scheduled to depart from Paris to Jaipur by eithad airways flight on 12th June as per my original booking but Etihad Airways has cancelled this flight.

Hence for involuntary extension I must be paid for overnight stay in Paris also funds for meals and transfer to the airport by taxi.

Kindly get the payment processed and advise at the earliest.

Best Regards,
Dhananjay
Mobile Contact Number : +[protected]

Travel Details

Booking Reference: 3DHKP0

E- Ticket number: [protected]

Flight Number: EY 38 & EY 208

Etihad Airways Confirmation Number: SWALTS

Date of Travel : 13th June 2017

Guest Relations: [RQID:558389]

Sunday 18 june 2017 i was traveling from beirut to abu dhabi on EY 7853 at 15:35 pm arrived at 19:45 then we transfered our flight to mahe seychelles at abu dhabi airport on 18 of june to travel at 2:40 am on EY 4111 but we missed our first flight due the difference if hour of my watch so we had to transfer again to seychelles mahe for second flight at 8:50 am and arrived at 13:30 pm and when i arrived at the airport of mahe seychelles i found my luggage was broken and coverd in a transparent bag! And i was going for honeymoon we just get married on 17 of june!
We wanted before to go with emirates but my friend convinced to go with etihad airlines more customer friendly and well known but now unfortunatly i took a bad idea of your image !
I m so mad to have a broken luggage on your flight! And its my first time happened in my life and specially in my honeymoon!
So you should solve the problem and get back to me asap !
I booked in constance ephelia seychelles till 26 of june check out my number of the room 135 mr and mrs debs to verify and my e-mail is [protected]@hotmail.com waiting to hear back from you!

Sincerly

Eliane Boustany Debs

My name is Vaishali & i was travelling from etihad airlines from delhi to aabu dabi on 14th june 2017 flight number EY211 with my two years old daughter. In the flight i asked the air hostess to provide me lukewarm milk as the baby was hungry and was crying. I gave her the bottle. After waiting for 15-20 min that air hostess didn't came with the milk. On pressing the button none of air hostess came to attend me. All the air hostesses started serving the meals to the passengers. After 40-45 minutes the air hostess came to me with the lukewarm milk but my baby was already slept crying & empty stomach. On asking reason for delay the air hostess said itz a 3 hr flight & we have to serve the meals also to all passengers & her behaviour was so rude. I was travelling first time with Etihad and this airline has a pathetic customer service. I suggest not to travel from this airlines specially with a baby.

Dear Customer Service

I am writing to you to raise an issue about:Flights - departure UK

The issue that I have experienced was: I traveled on the 10 of April and was due to travel back on the 17 may I wanted to change my ticket to return back on the 15 June. I went to eithad office in Islamabad, I was told I would have to contact the agent I bought the ticket from which I did, at the time of purchase I was told I would not have to pay any thing if I change my dates. But then they wanted 170 pound. Then I was advice by Etihad to go to another agent to change my date and I'm still waiting. Can you help as my mother is not well and I need to return to the uk asap. I would like to travel on the 15 July.

It occurred on: May 11th, 2017

Sort my ticket out

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ammer Mehbub

My details

Booking reference and/or flight number: VAQPVB
Reference:
Address: 34 Park Place, , Halifax, West Yorkshire, HX13XS

Arrived June 3, 2017 at IAD from MNL via AUD with 1 missing luggage. First off, I had 4 luggage. All three that arrived are tagged right and realized that the 4th one wasn't given the correct tag. Just to find out that it was held at Abu Dhabi. They promised to deliver it within 24 hours and I still haven't received it until now. What's inside is really important as in accordance to their demand that electronics has to be checked in, I have my Mac and my son's laptop in there (both turned off). It's been 6 days now since I lost my luggage, no word from them of where my luggage is and why it was withheld. I flew with KLM, Emirates, Qatar and other international airline company and in my point of view, Etihad is the worst. This will be my first and last flight with Etihad.

Flight number EY 16 from Manchester to Perth Australia on 6th June 2017

I want to register a complaint about a staff member at Manchester Airport by the name of Rahida or could be Rahina. She was an absolute bully to me a senior citizen and paid up passenger of Etihad. I did not understand what she was saying to me regarding a gauge that you use to measure the size of the hand luggage and she flew off the handle when I told her I did not know what a gauge was that I had never used one before. Her hands flew all over the place and her anger showed. Fortunately some of the other passengers in line came to my aid and showed me what to do. They all commented on how rude this young woman leaving me feeling embarrassed humiliated and upset. The other passengers helped me get the case in and out of the gauge.

Fortunately she was there again at the boarding gate and I got the chance to look at her name badge. She was standing with two other woman members of staff who saw me looking at the name badge and asked if I was ok to which I relied no and pointed to the bully and told them I was treated very badly at check in by this woman. I told them what happened in front of Rahina who stood motionless and did not offer an apology for her abhorrent behavior. I then told her I would report her to her employers and she seemed very unaffected by that.

I am writing all of this so that you can have a word with her and let her know that her behavior is not acceptable to a paid guest and hopefully you can provide another position for her where she has no contact with passengers. She has absolutely no people skills.

I will never forget her treatment towards me and even although I have been back in Australia for a day I feel psychologically affect by this awful unnecessary bullying tactics.

I decided to write to your web page rather than go to social media and light it up with a scathing review about Etihad because apart from this woman on the ground I found the four flights I was on leaving Australia and going though Abu Dhabi to be a wonderful experience with the air staff. They looked after me very well and the flight was a great experience.

Please then make sure that this awful woman is talked to by Etihad management as if it happened to me it must be happening to others.

I would like you to email me with your comments. I will attach the boarding pass for that one flight but if you require any other details please let me know.

Regards
Helen Anderson
Western Australia

I was advised to make a formal complaint via the Etihad Feedback website. However, I made my first complaint in December and received no response. I made a second written complaint in April and again received no response. I finally made my complaint public via social media and within the same day I had a response stating that they have sent me correspondence to each complaint. When questioned, the social media responder confirmed that they had been sending emails to the incorrect email address. Finally, they forwarded me the responses, and to my shock I received no assistance regarding my issue and I feel completely disgusted and the treatment I have had during this process. I have provided my initial complaint below for your review. I am requesting that my flight be fully refunded considering the ill treatment I have encountered from staff on board and from guest services.

"To Whom it may concern,
My name is Ebony Higgins and I am writing to you to put forward my formal complaint against your staff. I believe there has been gross misconduct by your staff and the Etihad Code of Conduct has not been followed. Below are the events and details that occurred on one of your flights.
I was returning from a holiday in Ireland and whilst on my connecting flight from Abu Dhabi to Melbourne, I was physically assaulted by a male passenger while I was sleeping. I was seated at 41K on flight EY 460. I was seated next to a male passenger. Next to this man was another female passenger. During the flight I had little to no interaction with this passenger. The first few hours of the flight he was absent from his seat. When I went to the toilet a couple of times I noticed that he was in the galley with the hostess’. Eventually I fell asleep and the male passenger was still not seated. I am not sure as to when he returned to his seat. Approximately 7 hours into the flight I was awoken by him yelling at his TV screen saying ‘ Puta ‘ whilst punching his TV screen repeatedly. At this time there were no crew members present and the cabin lights were off. I kept from making eye contact and avoided the situation as I was seated next to the window and felt intimidated to act or speak up. I drifted off back to sleep. I am unsure of the time between when I fell asleep to when the following event occurred. I was then awoken by the male passenger over me with his hands around the base of my neck. He was speaking another language. I pushed his hands and him away from me and was asking him ‘what are you doing?’. To which he continued to speak in another language unresponsively. He continued to force himself onto me trying to grab me. I repeatedly said to ‘stop touching me’. This did not stop him. I knew he spoke fluent english as I had heard him speaking to the other passenger next to him earlier in the flight. When he continued to touch me I pressed for the attendant bell as soon as I could. I was terrified as the lights were off, no cabin crew were present and passengers were asleep from what I could see. I started to call loudly to the man to stop touching me. Passengers began to wake up during this confrontation. The hostess arrived quickly after the bell was pressed. As soon as the hostess arrived the man put his hands up in the air and said in english ‘I’m not touching, i’m not touching’. At this point, I had to explain to the hostess that the man would not stop touching me. She seemed to be unable to hear me. The male passenger began to hysterically laugh while I was trying to explain what was happening. I said to the hostess, that this man has his hand around my throat and that I do not know him. She then asked me if I wanted to move seats. This had taken me off guard, as I thought the reaction to what I was saying would have been for her to help me as soon as I told her what had happened. I said that I would of course like to be moved. The hostess then asked the man if he was intoxicated to which he laughed and said no. He appeared to be clearly intoxicated. There was a clear difference in his behaviour and demeanour from the start of the flight to when the assault occurred. The hostess returned and advised that she had found me a seat and said it was 41B. I began to collect my things and when I was taking awhile packing up my belongings the hostess left and returned to the galley. I am quite appalled that I was left alone with this man again after reporting this incident and left to walk myself to the seat. The hostess did not seem to take my concern seriously and did not address the situation appropriately. I then had collected my things and stood up to move and had to wait until the man let me out. While I was waiting he was saying things under his breath to me about me moving seats and laughing to himself. As soon as I got out from the seats I walked straight to the galley instead of going straight to my new seat as instructed by the hostess as I was extremely terrified. As soon as I walked into the galley I began crying and panicking. It wasn’t until I was away from him that it started to hit me about what had happened. Several air hostess’ came over to me to ask me what had happened and I had explained. I was very distressed and was still in shock. One of the hostess’ asked another ‘who has been serving him alcohol?’. I was given some coffee and a sit down. One of the hostess’ urged me to write a statement. I am regretful for having written a statement so soon after the event as I was not in the right state of mind and highly distressed. I believe this should have occurred when I was taken to a safe area and had time to collect my thoughts as I do not believe contained all details that were relevant to this potential case. After a while, the hostess directed me to my seat which was 41B. I am completely appalled that I was moved to a seat in the same row as a passenger who had just assaulted me. The male passenger was also left sitting next to the other female passenger for the remainder of the flight. My fear and distress was intensified by the fact that I knew he was so close to me, I could not rest of sleep for the remainder of the flight for fear he was going to attack me, At the time, I was so in shock at what had happened, that I didn’t know what to do. I didn’t feel comfortable to ask the hostess’ to move me further as I felt like they didn’t believe or take me seriously. I had told the hostess that a man had his hands around my throat and attacked me while I was sleeping and I was only moved to the same row; I was too ashamed to ask to be moved again. Eventually, (approximately an hour) another hostess came and asked me to meet her in the galley. She seemed as if she was senior to the other hostess’. She advised me that she had been notified of the event and wanted to discuss contacting police to meet the plane in Melbourne. I was so scared and didn’t understand what I needed to do. I said to her that I was terrified of getting off the plane with the male passenger as I was scared of what he was capable of. She advised that they would notify police and would move me off the plane first. I then returned to my seat and had to sit throughout the duration of the flight knowing that we would be met with police and that this passenger was just sitting so close to where I was now seated. When arriving at Melbourne, the Captain had the passengers stay seated until the police boarded. I have had some time to reflect on the event which has greatly affected me. It has taken some time for me to submit this complaint as I wanted to wait until I had received professional assistance in managing my trauma from the event, This has been my first priority so that I can emotionally be able to deal with the formalities of the event. I want to understand how an event like this can happen on board your airline. I chose to fly with Etihad as I believed it to be the safest airline and great record with safety and service. I understand that you cannot control how passenger chose to act on board. However, you do control how your staff react and handle to allegations of assault or otherwise. You have a responsible service of alcohol which I believe was not adhered to. You have a duty of care to your passengers which was not upheld and as I result I have been greatly affected emotionally due to this. If a responsible service of alcohol was followed, I believe the situation may not have occurred. I was made to feel very uncomfortable due the situation not being taken seriously and I believe the trauma has been exacerbated by the handling of this matter.

I want to hear back from you in a timely manner. If this is not handled correctly and treated with the respect that it requires, I will be taking this further. "

Greetings.

During my flight with number SEQ/145 SVLJBN from Abu Dhabi to Paris I had a water leak in my seat. When I sat down for the first time it was semi wet even the plastic covering the blanket and headphones. I had my blue Jean wet during the whole flight which was kind of cold and uncomfortable. I even took some pictures of the leaking in my blanket and water dripping.

The service was very good but I had that issue which kind of ruined my flight. I don't know if this type of issues are refundable at least in a minimum measure.

Thank you for your time to listen my complaint and hope to hear from you.

Greetings,

Juan Morales

On 26th May 2017, I traveled from New Orleans, USA to Kathmandu, Nepal on Etihad Airways. When I arrived in Kathmandu on 27th May, one of my checked baggage was missing.

I filled out a "Property Irregularity Report for Checked Baggage" at the airport and went home. The next day, I went to your airlines office at the airport and told them what happened. I was instructed to file an online complaint. The staff were not helpful at all and I was shocked at their nonchalance about the situation.

The lost baggage arrived the following day (28th May) but it had a huge hole on one side and many of my belongings were missing. This happened despite locking the luggage. Around 4 kg of chocolates and expensive makeup items were stolen. The luggage is also unusable.

When I returned home and started checking all the items, I also found out that two of my other checked baggage that arrived on time had also been compromised. Clothes, grooming kits and a cell phone (HTC One M8) were missing.

------------------------------

I am looking for reimbursements to the full extent as permitted by your policies. I am also interested in knowing how you handle lost electronics.

Thanks

Greetings,

Dear Concern,

I am writing this mail to address the worst experience i ever had in my life because of a reason that still unknown to me and hard to believe . I had a confirmed air ticket as reservation code CCEREQ issued on 25/04/2017 from Abu Dhhabi to Kochin.

In this reservation it is clearly mentioned that my booking for 18/05/2017 is a confirm ticket and it's shown in the attachment 28D/ confirmed seat for me. But it's was a very unpleasant and hurtful situation that i had to face when i went to check in the flight today (18/05/2017) at 12:44 AM for the flight at 02:55 AM in the Abu Dhabi international airport. The response i got from the check in counter was the flight is already board and no seats available. It was highly important to me travel as i planned it from a long time and updated my booking once to because of the personal and professional reasons. It was highly important for me to reach my destination today morning as my return ticket is for 20/05/2017 evening at 21:20. I took this particular flight and time exactly by consider my employer and my personal commitment at home country. I have huge personal and financial loss both in my home country and here with my employer because of this issue your air line denied my ticket and didn't take me on board.

Kindly check the attached files, ticket and feedback copy i got from the persons when i tried to get solved my issue with your airport staffs. Nobody was responsible and nobody gave me a fair reason why this happen when i got all rights to be there with my family today as it was an very urgent and important day for us. The representative was saying that it's only a confirmed ticket not a confirmed seat while it's clearly mention my seat number and confirmed it for me as i marked in the attachment my 18/05/2017 is confirmed seat and ticket while my 20/05/2017 i need to check in to confirm. I need justice and reasonable compensation for the time loss, financial loss, physical and mental stress i had to take for a reason that happen because of your lack of customer service. I told your staffs to cancel all my bookings and refund me all the amount i spent for this. They gave me a downloaded copy as i attached with this mail and advice me to visit the etihad office at madinat zayed Abu Dabi.

Today (18/05/2017) at 09:00 am i called your call center number [protected] and explained my situation and they also advice me to directly visit the Madinat Zayed etihad office to collect my money. I visited there around 11:30 today and the Representative tested my temper by saying that they can't do anything about it because its a promotional ticket and i have to reach [protected]@etihad.ae. It was like there is no justice for me and ruined my whole day from 12:00 AM to till this moment. I again called the above given call center number and this time they said like i they can give me some portion of the ticket cost and the rest i have to mail here. And to get back even the amount of my ticket going to take 28 days or 4 weeks.

I will be forced to consider other legal actions if i am not getting any positive and fair treatment from your end within a week for the losses i am bearing because of your airlines failure to handle the situation and denied me to on board.

I am working as an HR Manger for a private company and we do have 450+ employees in our various groups and around 150+ employees in our medical center. If i am not receiving a fair treatment for my issues i will recommend and amend our air ticket policy and force everyone to not choose your airline and recommend to their dependence and friends as i am totally frustrated and disappointed with your service and the way your employees address the issue of your customers.

Kindly reach me on my this mail or can contact me on my number +[protected] or as i have to travel home as soon as i could with a good customer oriented air line if in case i am not in UAE you can reach me at +[protected]

Looking forward for a positive and fair response from your end as soon as possible.

Thanks and Regards,

Abdul Kasim

+[protected]
+[protected]