Etihad Airways
Reviews and Complaints

me and wife was travelling from london, our destination is trivandrum. but the flight was late from london for 1 hour fifteen minutes, and when we reach abudhabi we missed the connection flight, and due to this we missed an important family event, from london onwards we are having issues frim ground staff, the check in staff allocate seats for me and my wife in different zone, my is pregnant also, i told then about it, but they dont care about thia things, very bad service, this is not the first time we are having trouble with this airline, very poor service...

hope you gonna get in touch with us regarding the issues

regards
hari

My name is Saleem, I traveled from hyderabad to abudhabi through etihad airways flight no# EY 215 with my wife and 3 kids, as my wife is 32 weeks pregnant 32 with medical travel fit certificate produced still the eithad ground staff member from Hyderabad india issued back side seats 23 ABCDE where I have to face lot of problems. I request the employee for front side seats also but of no use.
iam totally unhappy with there ill treatment, moreover I did not except this from world class airlines. kindly reply me if you find an answer for my queery.

I travelled on etihad airways under ref numner ekyjir.. Lhr-abh-nbo-hre. On the 9th of august. On arrival to zimbabwe on the 11th of august as the baggage came out I noticed my bag was severely damaged. I informed the security guy at immigration who told me to go to nhs, it was late around midnight when we went there noone responded. I then called the airport the next day to speak to kenya airways officials regarding flight number kq718 and they informed me that it was a connecting flight and the best I could do is to call etihad before the week ends im in zimbabwe so I had no direct office to call here. I advised my sister in law to call them, after several attempts to file the complaint online. I got hold of a colleague who works at air zimbabwe and he advised me to call etihad, I recalled today and they told me if I dont have a ref number I should file a complaint directly. I bought my bags on the 8th of august, brand new from travel gear. Im a flight attendant and I respect airport laws. I even paid for extra luggage so obviously my bag was worth taking caution of as I even paid extra to have my bags upgraded to 32kgs. Im heart broken at the carelessness the handlers took on my bag. And my bag was brand new and it cost me over 100 gb. I would like acompensation for mishandling of my bag. I will insert all pictures of my bags state, I live 3 hours away from the airport, and it just did not make sense to carry back a brocken bag. I assume my bag must have been thrown evidence by the deep crack and the scratches on it. Iv never had a problem like this before.. Please advise what I must do.. I need a bag replacement. Maureen makusha

To whom it may concern:
I've never experienced such a bad service from an airline, especially an airline with the reputation of etihad. Our flight from riyadh was delayed by more than an hour, then our arrival gate was really far from departure gate which meant that we had to run to catch a connecting flight which was on the last call. My wife is pregnant had to run and almost fell was received at the gate by employees who were less than considered and proceeded to blame us for having to delayed the flight. I find this truly appalling as we were late in the first place because of flight delayed caused by the late arrival of the Etihad flight from Riyadh. In addition, our bags never made it to our final destination in Toronto because of this delayed which also meant that we had to postpone our trip to the USA.Therefore, this will be our last time traveling with Etihad and will not recommend it to anyone.
Flight #: EY141
Reference booking: RANHVZ

I am nagaveni Mangalvedkar from NY senior citizen 72yrs. on 9th I called my travel agent and booked my ticket, ticket no [protected], reservation codeCGVOUF issuing agentAPM location NY IATA Number [protected] custmer no [protected] used my debit card for$989.56 my travel agent asked me to send the statment form signed and send it immediately I did not know much about internet how to do so with great difficulty i sent it I have been checking my bank statement everyday I didnt see any transection so I was under the impression it didnt go thru and my ticket must be cancelled so I went to another travel agent personally booked my ticket same airline same date oct 1st 2017 ethihad airways 607864571602971125110000 for $973.00 on8.15.2017 I see my bank statement ethihad pur464179, [protected] was charged for $989.56 and one more ref 464179 Ethihadairwa607864501237 [protected] for 989.56 which was credited to my AC it is so much trouble for me to handle all this and I dont want to be harsh on my travel agent I know i made a mistake please clear this dispute and refund my money which was charged twice I want to travel on 1st oct2017 keep myexisting etenery

I travelled on Monday the 8th August 2017 to Ireland with Etihad Airways. As I arrived at the Etihad Booking station I was stopped by one of Etihad’s employees. She explained to me that if any South Africans Travels to Ireland they (Etihad) has to email the embassy with all the document the client has and then pre approval to enter Ireland as with a South African Passport you do not need a Visa. She took all my documents and spoke to someone else. When she came back she said that actually they need to phone but tonight they not going to phone as all the document seems to be in order. So I checked in and flew to Ireland via Abu Dhabi. When I arrived in Dublin at the passport control I handed them all my documents that I had on me. The lady went through all my documents and then she called another lady with short hair and a bit skinny. She asked me where is my visa and my reply was that I don’t need a visa as I have a South African Passport. On the end of the day I was deported back to South Africa. If Etihad as done their job in the first place then the immigration officer would have said what I still need to enter Ireland and advised that my documents are incomplete I could still have postponed my flight until I had all the documents. Instead they said its fine they are not going to phone Ireland and allowed me to fly to Ireland instead.

By doing so I ended up wasting my flight, money and time just to be deported due to incompetency. On my deportation flight from Dublin to Abu Dhabi I was allowed to consume alcoholic beverages, however on my fight from Abu Dhabi to Johannesburg Or Tambo flight attendance was told not to serve me any alcoholic beverages. I felt discriminated against as I didn’t do anything wrong. On a flight I paid for I was too scared to ask for anything else to eat or drink. I never felt so discriminated in all my life. I was escorted to every flight. I felt like a criminal. If one think about it that flight was paid not by Etihad but by myself and to be treated like that not even allowing me alcoholic beverages. I didn’t misbehave not was I drunk. It is very disappointing with regards to customer experience and humanity

On the 13th August before my flight back to my hometown I went to Etihad’s offices and a worker of Etihad confirmed to me that they should have gotten preapproval before I was allowed on the flight to Ireland. I have flown a few time with Etihad to Muscat and the UAE. I would definitely consider a different airline next time I decide to visit my friends again. I would like to know from Etihad what they gonna do to rectify this problem.
My email is [protected]@yahoo.com
Cell nr. +[protected]

My booking nr is BUK-6811344

Hope to hear from you soon
Regards
Jan

ETIHAD Airways gives the Travel industry an Appalling image & Incompetence whom implements Worst practice sourcing strategy bringing the Agent industry into Disrepute - THEY:

• Misrepresents staffing information;
• Deliberately Misleads advice to clients;
• Ineffective in resolving complaints;
• Senior Management having zero Leadership attributes
• Insult people’s intelligence;
• Humiliates people in front of others;
• HR department Displays Inferior competence;
• Incompetent senior management = absolutely no idea what they are doing
• deliberate & Unethical conduct;
• severely lacking in Integrity;
• Inaccurate advertising; plus
• Flawed supplier processes;

ETIHAD Airways "preaches" its Values & Traits on their Website BUT does not Walk the Talk = it's all only just "Lip Service" as their employees & in particular its Senior Management do not walk the talk. Clients are Only treated as another Number & they have absolutely No interest in Quality nor care about how they treat people.

Please spare some time to read this... I would like to share some of my worst experience of etihad airline services. On 18th july 2017 we arrived at kozhikode airport (Flight number ey254) after finishing the formality of arriving we went to take off our luggage but we couldn't get all our luggage as 1 bag was missing. We waited there for a long time in a hope that the bag will arrive, as there were no move we complained this to shibil (Reference number ccjey14383) as he was the one who take care of such missing complaints. He noted our details and assured us that they would give it back and asked us to wait for just 2 days... We waited for 2 days but there were no address so we called them but they didn't pickup the call or some time it was line busy... We managed to enquire in our on ways but it was of no use... Around 2 weeks ago they called and asked about the details of bag... So far there is no move regarding the missing... Half dozen mails were sent but no replay came back... We trust their services that is the reason we give our belonging but this was a horrible happening... We had many properties which were priceless, we not only lost our money but also the efforts... They said they will give compensation but they are not ready to give it on the basis of international rule and they are not ready for any compromise... We had belongings priced around 85000 indian money... As etihad is a well reputed airline we never expected this from their side... They are not conscious of our belonging and are careless... One thing I would like to say every one is that never trust this airline and if u find any of your belongings are lost then no use of going behind this as it of no use... We were a frequent traveller of etihad... Now we decided that we will never travel through etihad airline...
Please share maximum...!

My partner and I had received a staff ticket to travel from Abu Dhabi to Perth on Thursday the 13th July at 2215 on flight EY486. We arrived at the airport on a connecting flight from Seychelles only to be told that the flight was overbooked and that we were not able to get on the flight. When I had asked your service desk when the next flight home would be available the man told us that Perth flights were overbooked for a week! Now I had explained to your staff that I needed to be home as both my partner and I had work the Monday after and to my surprise, the staff could not care less about the flight being overbooked. We are not from Abu Dhabi so we have no idea where to go and what to do, and your staff was very unhelpful and very disrespectful! He pretty much implied that it was not his problem that we were stuck in Abu Dhabi and that the company will not pay for anything because you are not liable!?!? We stayed in Abu Dhabi for 4 days, had to pay for our own hotels the whole time, only to find out that we had to come home through Melbourne. Your company did not even pay for the connection from Melbourne to Perth! So much for the 5-star service!? I will be writing about the airline and the crappy service, to Australian News broadcasters and News agencies, and I expect a full refund of all the money we had to spend because of your airline and its incompetencies! If you need for me to attach all the receipts of everything we have paid for, I most gladly will.

One of the worst Airline. They charge $300 for small carry on bag because it didn't fit the requirement but I used same bag every year when I travel. I have been travelling etihad since 2010 they didn't show any courtesy as i'm guest card holder with them. Very rude Staff, the manager at chicago ohare airport (E509549) was disgusting and very unprofessional they dont even smile with their faces. Totally zero customer service. My carry bag was not crazy big. It didnt fit because of the wheels and the manager with his rude facial expression told me to take out the wheels or either you pay $ 300 only for damn small bag. So I had to broke my bag wheels and I hurt my finger but I dont know how to drag bag without wheels. I already booked 5 more tickets with etihads and now I am going to cancel all of emm because of bad customer service and I have all same size carry on and I dont want to pay $300 for each bag or not going to break bag wheels. This is how you treat your guest members SO SAD! I saw three more customers with same situation and they were so mad. You guys losing your customers. Now I m going to post review and upload a video about my bad experience with etihad on youtube..

Dear Sir/Madam,

As this was my first time to go for Etihad Airlines, I am extremely disappointed at my most recent experience with the customer service at the check-in desk at Heathrow airport.

My scheduled flight(EY0018) departure time was at 20:45 to Abu Dhabi from London heathrow. I arrived at 19:52 and immediately rushed to the check-in desks to drop of my baggage and one of the staff(man) was trying to get me inside but instead a lady by a name of Raqzeem, Airport Service officer, came and stopped him. Despite my polite demeanor, kindly asked her to get me through, she responded rudely, stating, "You can read the time, you are late for Seven minutes, get your baggage and go Home." I told her that I arrived early but unfortunately forgot my passport so I had to go back Home and get it. She responded by saying that it was not her problem.

Bear in mind I am a student and had no place to go back to and I am going back Home to my grandad who is really sick. I then told her not to worry as I am aware I am late and that I am young enough to go through the security in time. Raqzeem then went on and said she cant help me and that I should leave as their shift was finished.

This forced me to call customer service, complained but I had to pay an extra of £150 for the next flight and paid for a hotel to accomodate me for the night which was around £75.

Here is why my frustration reached its peak. She asked the man who she interrupted while he was trying to help me and I quote "what time did the sir arrive?", "19:52" the man replied and she went on saying that I cant go in and I have to leave. This showed that, if that person were to Lie to her and say, lets say, 19:45, she could have accepted my baggage and I would not be writing this letter right now. It was in her power to avoid the extra amounts I have paid but instead she treated me rudely.

In all honesty, it has been my worst first time experience with Etihad and for this reason it might affect my future flight preference.

I believe Etihad Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your staff's poor service, as well as the communication breakdown that occurred.
I expect to be compensated. I await your response within two weeks.

Hoping for a positive reply.

Flight details:
REF: WGMTOH
Flight number: EY0018
Ticket number: [protected]
Departure: 08/08/2017 London heathrow
Arrival: 09/08/2017 Abu Dhabi Airport

Sincerely,

Nabil Rashid

Hello, my name mohammed shahadathullah chowdhury. my ticket number is6072132541259. I travel from london to dhaka in 03 aug 17 flight number - ey18 (london - abu dhabi)& (abu dhabi - dhaka) 04 aug 17 flight number - ey - 258. no complain about airlines but I am not happy about your food because when I travel from abu dhabi to dhaka in that time they provide me dinner, it was good when I started eating, after 2-3 spoon I realise something stuck in my teeth, I took out those thing & I found one "steel" wire in my teeth thats why I took picture about those things & I call your air hostess. she took my name, phone numbers & email address address & told me they will send me email with in one week but still I didn't get any response from you. I hope now I will get some response from you. if not then I will take action about this because its very harmful now I will wait for your email. if you let know what kind of action are you taking that will be great. thanks

A trip to never forget –for all the wrong reasons,

Folks I am not the person who usually complains, but this incident has moved me to let people be aware of what I am about to tell you.Usually, when you plan an expensive trip one ensures that nothing must go wrong and so was the plans to my honeymoon.
We were expecting a memorable and once in a lifetime experience kind of trip, given that we are not so privileged to travel to such places often as a couple. The cost and the time away from the schedule is very real indeed.
This trip turned out to be a disaster of sorts for us through no fault of our own – believe me, we tried to set things right and are still trying.
What was to be a special trip, that used up most of our savings turned out to be a survival test in a foreign land.

Let me go straight to the facts.

When we arrived at Paris CDG, we landed to discover we had lost all our luggage, i.e medicine, food and clothing in transit. This happens to any unlucky chap and sure we could have lost more than our survival kit.

We raised a complaint about baggage loss with Etihad Airways. The complaint no is “CDGEY30224” and I have attached the copy of it.

We also spent around two hours tracking the luggage while panicking if we were going to make it through this trip after all the expenses for bookings and reservations.
This delay disrupted all our plans causing a domino effect, and we lost our money that we used for reservation for Effiel Tower Summit ticket $110.
We had to spend a bomb on food, clothing, and medicines, and little did we know that the bills would be such a nightmare.
We forgot the whole reason we went there, lost amidst this confusion.
Our trip was pretty long, and coming back to India would cause a bigger loss, so we continued to try and enjoy however little we could.
Europe is not like India, everything is very expensive for a person traveling from India.
Food had become the biggest concern. And we had ended up spending more than 1, 00, 000 INR on just food.
Our additional spendings :
1. Cloths
2. Medicines
3. Additional bags

If you add it up, it is around 2, 00, 000 INR.
The first thing I did was after we came back from that pocket drilling nightmare was to find my bags, who wants to be separated from their worldly possessions even if it was not used at the right time.
I could not find my bag, in-spite of numerous calls and intimations.
Finally, when I reached Bangalore, I personally went to the airport to look for it as I highly suspected my bag was lying somewhere unattended.
To my dismay, it was right there where they usually collect lost baggage, prominently visible.The person whom I spoke to did not even bother to look and dismissed my request to locate it.

Then started the horrors of trying to claim for all this loss –for no fault of my own, please note.
In these moments of trauma and agonizing tolerance, I was asked to submit bills for the claim.
I could not afford to shop so extensively in Europe for all my needs but was forced to purchase things off the street mostly (which were also not cheap ), and I could not get any bills for the same.
For over two months of back and forth complaint filing and prolonged investigations coupled with much harassment, their final deal of settlement is 15, 000 INR, which was not even close to what we had to spend so absurdly.

I have written this post not just for my loss, but to inform everyone who saves up like me and cautiously to spend it on travel with family, for whom time and money is of crucial value and for those who are not aware of such fraud that these kinds of horrible Etihad airline companies do.

Their lack of providing basic support to young and middle class like people like me is quite shameful and in the event of proven blunders on their part, they do not even take responsibility for their own actions.
Kindly spread the word by sharing this message with whomever you think is required to know.

-Prashanth Naidu

From my flight to Bangalore to Jeddah, after reaching to jeddah I found that my one of my baggage was damaged.
When I tried to complain about it in airport they told me to complain it online.
I have posted some pictures also.
Nobody in jeddah airport support me to lodge my complaint.
It's really horrible.
My mobile no. Is [protected]
[protected]@gmail.com

Hi Etihad Airways Team,
i hope that you guys are doing well.
i have a complaint and expect a compensation so that i could be the continuous traveler through your airline as i am a globetrotter.
let me begin,
we reached Prague, Czech Republic on 14th July 2017 and kept on waiting for our luggage. They never arrived on the belt. after inquiring we got to know that they don't know exactly where our bags were.
We suffered 4 hours at the airport due to the bags and our hotel driver who was waiting outside, also left us and charged us 25 Euros.
the whole day we suffered due to no bags.
i am deeply expecting a compensation for this pain which was caused to us. waiting for your favorable reply.

PNR : STAKOP
PNR : PTDNKC

Etihad
After more than 12 hours trip I spent a long with my family with 3 kids one of them is infant from Doha to Cairo on your airlines because that was better than to refund my booking and by arriving Cairo I found that all my baggages did not arrive that's really un acceptable
I have arrived to Kuwait and reached your desk there to assure that my baggages will be transfer from Kuwait airplane to your airplane and I received the baggages tickets from your desk in Kuwait
Even I have asked many times your crew there if they are sure the baggages transferred they screamed at me by saying sir why your keep on asking its sure you will receive it in Cairo and after all of this I didn't receive
I'v been traveling the last 14 years around the world using many airlines and this the first time I have this bad experience
Please find the attached tickets number

Best Regards
Hany Elsayed
[protected]

Dear sir

i bought a three ticket from online for my family - Ticket no Mrs Shameemunnisa Hussain 14F / Confirmed [protected] » Mstr Raashid Rafiqahamed 14E / Confirmed [protected] » Roshni Rafiqahamed [protected] . due to unexpected circumstances i had to cancel the ticket.
I called to Etihad customer care regarding the refund of the ticket. They said they can not give any refund as it is non refundable ticket. as the passenger is never going to travel again. I request them to pay at lease taxes which we paid. But there is no any answer after a while the call was being disconnected.

I cancelled the ticket a week ago from the travel date

Kindly arrange to get my paid taxes as refund. since we are not using this ticket . etihad airline may refund the taxes that we paid

Regards

It is not logic to reserve seats more than the passengers on the plane . And easy way to tell passenger sorry it is already over booked. You reserve for gaining more money and keep your rights . Fine but you as big company forget the rights of passenger to catch his flight. You not respect him not respect his issues at this time . I think if you book ticket on bus you should find seat inside not big airlines company . Unfortunately I shocked today by this situation happened to me . I lost my flight and just give compensation 200 USD. I will not use this voucher because really it will be last time traveling on Etihad . I chose this company before because full care and more safety . But now if I choose any airlines even not safe on my life . I will preferre it on Etihad . I not respect this company anymore because it not respect her passengers .

flight EY 7987, EY 42, EY 221 Fri July 21, 2017.

I am still waiting for my luggage. Firstly at check in i was told that i can not get a seat next to my sick wife as the plane is full ! After informing the attendant my wife is sick so we need to be together, MASHAL at heathrow airport (Aer Lingus) smirked and replied that that's how it's done these days so i can't help you. ( a complete a'hole)
Secondly it's been 4 days after landing and they still can not locate where mines and my wife's luggage is (4 bags altogether) They are not even replying to the emails and when you call them they tell us that it will land in from the next available flight.
Pathetic Experience and even worst customer service. Never flying Eithad ever again. BTW this all i experienced while traveling in business class !
Not a word of apology yet !

I Mrs, [name removed] had booked a flight from Los- Angles to Mumbai for my niece, Mrs, [name removed] at AA office in Kingston, Jamaica for the 5 th of July, 2017. When she reached the airport to board the flight, she was not allowed to check in, and the reason stated was that she was holding, a "itinerary booking" for the 15th of September, 2017.
The partner airline that she was using was Etihad Airways.
My AA. Advantage no. is :[removed], I had used my mileage to purchase the ticket.
My niece had hurt her leg and was in terrible pain, but yet she was not allowed to board the flight.
I am requesting compensation for what has taken place at the Los- Angeles airprt.
Her tel. No. in Mumbai is: +91 [removed]