Etihad Airways
Reviews and Complaints

Hi,

My self Jemsheer Alimathil Muhammed Basheer and my frequent flyer no: [protected]. Please be noted an additional baggage charge (AED: 150) has been deducted from my credit card for 1.1 kg additional baggage. As I understood this charge is for additional 2 kg. So, may I request here to return half charge AED: 75. Please find related documents (Attached photos: Ticket, Actual Weight in Airport, Receipt & Boarding Pass and Etihad Guest Card)

Your prompt action will be greatly appreciated.

Thank you very much.

Jemsheer A M.
Mob: +[protected]

I am having now big troubles with Etihad, on 18.04.2018 I purchased tickets from www.etihad.com, and Etihad company charged me twice, second transaction was illegal, Etihad company left me without money at all, I do not have an opportunity to use my master card. I have two kids and no chance to buy food to them. Today is 23.04.2018 and still this company did not return my money back. They did not contact me with an explanation what happened, I am in a deep stress right now.

It is with regret again I am writing of a bad experience with etihad at Abu Dhabi airport during a connecting flight.

The only airport I have been through they make you scan your bags through security again, removing my belt, laptop, bracelette, watch whilst being rushed through. I beeped walking through the security barrier and was taken into a room, but this time my stuff had gone through security and my bags were left unattended or watched by the 4 security guards stood in the 10m vicinity of THAT security gate. As a consequence my watch was stolen, a watch that was given to me as a birthday present. I hung around the security for 30 minutes to see if it arose, to all of which 4 of the guards stood around laughing to themselves and glancing at me whilst another guard actually attempted to look for my watch.

I attempted to go to the flight desk, where my boarding pass was printed and once asking regarding lost and found or to make a complaint I was greeted with "there's nothing we can do".

I'm actually disgusted with this service, on my departing flight from MAN - AUH then AUH - BNE I was charged £138 to take hand luggage as they do not accept normal sized hand luggage! knwiung thwy wouldn't accept a normal hand luggage one route from BNE back to MAN via AUH on Etihad Airways I purchased a smaller hand luggage bag..in total now the watch has been stolen/lost due to etihads negligence I am now over £500 our of pocket through this whole experience.

I'm absolutely distraught and disgusted throughout my time with this airline.

My flight from abu dhabi to delhi was scheduled for 8:10 am and my flight from Melbourne to Abu Dhabi was delayed by 2 hours due to which they did not let me in the flight from abu dabhi to Delhi because the boarding had closed by then.
This was clearly not my fault because the flight from Melbourne started late. Why should i suffer this irresponsoble behaviour of your airlines. This was clearly not expected from Etihad Airways.

I missed my further bookings from New delhi to ferozepur because of this delay and i had to suffer another loss of my train ticket because clearly i was not able to catch that train at 4:30 pm.

Can you please explain me this irresponsible behaviour of your airlines and i am being in the loss from everywhere. Why should i even bear this loss.

Furthermore, mu baggage did not reach at Delhi airport due to which i again had to face problems. My baggage has still not reached me. I am following up with new Delhi officials for this.

This flight was clearly a harassment for me.

Let me know what etihad can do in this case

Flight 613 from Abu Dhabi to Casablanca i book ticke on December was from London to Dubai. And Dubai to Casablanca at time was I bag 23 kg from London. And 40 kg from Abu Dhabi to Casablanca At counter this all change in January 2018 which I have no idea about this and I have pay $1000 for that I think very too much and will never forget that I have all receipt for charge thank you

We both received the boarding pass 18/4/18 at 7.45am to fly way Abudabi to Cochi then after 9.30am they announced that the flight is cancelled and another flight will b 4.20pm that also kwt-Abu-Chennault-Cochin. And it will be reach at Cochin by tomorrow 11am. How horrible it is we are traveling for very urgent some banking documentation how can we tolerate this kind irresponsible so cruel it is our 2days is going to waste we want the competitive from the Airlines

Good Day. It's in accordance with my last flight in Etihad with flight details:
EY 423 25FEB MNL-AUH 2255 0419 26FEB
EY161 26FEB AUH-DFW 0920 1550
AA 262 26FEB DFW-MIA 1835 2226
UP 104 27FEB FLL-FPO 1240 120P
It gave me so much disappointment and inconveniences. Because first, originally I was about to depart in Manila in flight EY 0423. But it was cancelled, and so my connecting flights were also affected. Second, I am an Overseas Filipino Worker, and I am leaving for work with a lot of documents. And due to my flight cancellations, those documents need to be changed also stating my new flight details. Your people in the airport wanted me to provide on my own my new Letter of Guarantee. Which is quite impossible on my part, because I'm at the airport already and I don't have any means of providing it. I have to make them realize it first before they helped or assisted me. And besides, it's your fault that I didn't get through my original flight. Third, when I reached my connecting flight with American Airlines, upon boarding, there's already a miscommunication when it comes to seat assignment. And when I thought I'm already settled in my assigned seat, all of a sudden the attendant asked me to leave the plane and said I will be boarding on the next scheduled flight. Not knowing, the reason behind, I was just obliged to leave and wait for the next flight. These are all the inconveniences that I experienced with my last flight in your airlines. Not to mention the long hours of layover. It's so important to me to have a very convenient voyage every time I am going back to work overseas because it's a hard work that I'm facing for the next months. And yet I have experienced this hard time already upon leaving.
I am writing this to call your attention that you gave a not so pleasing experience with your passenger. And it shouldn't be that way supposedly. Thank you for your time on reading this.

Dear Sir/Madam,

A while back I booked online my trip to Lebanon using points and cash.

I realised that you have not taken money from my credit nor did you subtract my points.

I was worried about my booking. So I called your call centre and they said that, there was a major issue with your IT system and that my ticket was not issued. At the time of booking online I received the pdf attached.

Your call centre made it clear that, I have to pay the current price for a ticket (with is nearly $1000 AUD extra ). I was very upset and said it was not my fault that IT online booking is not working.

As you can see from my record my family and I travel overseas every year with Etihad. My family are booked to go under Booking reference RQZWEC this year.

I am very upset with the cancellation of my ticket them making me pay extra for a new one.

Could you please look into this matter.

First of all all airlines they have policy for baggage's allowance and we understand that clearly, but 95-98% of the airlines if you traveling from USA to the Middle East and you have 3-5kg extra they will pass it for you and they never checked the weight of the carryon .
I was traveling from LAX to the Middle East and I have 2 bags one 24.3kg and one 23.9kg and the carryon 9 kg the front disk attendant asked me to repack the baggage and after I finish to go back on the line after waiting 1:30 on the line for the first time, I tried hard with him to pass it but he refused, I asked for the supervisor but she came she was even worse than the guy at the check in desk.
I stepped away and start repacking the baggage's to put all the extra in one bag and pay $110 extra for 5kg .
after all of that another lady at the plane gate with small scale to check the weight again for the carryon, that was really funny and dose not look a professional way to treat customers.
It was my first and last experience with Etihad Airways, it's the worst flight I ever had all my life. and I'll never recommend it to any friends or families.
I know this complain is not going to change anything or even the airline not going to do anything about it because it's running by trashy and non professional people but this is my contact info if the made a mistake and wants to contact me.
[protected]@aol.com

Ticket from BLR to RDU. BLR Abu Dhabhi LHR RDU. The leg from LHR RDU operated by AA, 1 bag check-in allowance and extra baggage was supposed to be $100. Ticket contract CLEARLY said Etihad baggage allowance was 2 bags for check-in. However, at BLR, I was charged $344.30! This is a violation of the contract. I have attempted to call Etihad customer service and lodge a complaint, even sent an agent an email with the documented proof -- but no progress or resolution after 10 days! I have flown Etihad a couple of times before, but this incident and how Etihad customer service has handled it has definitely soured my experience.

Here from Ahmadabad to abudhabi..I am travelling by this flight on 14.04.18 and found your crew members sitting at check-in and at various counter behaves with people like they are dogs. Very Badly behavior
Very serious they tried to do this with me but I opposes them.
I feel it is more better persons are available in domestic flights..
Sorry to say very very bad ground forces...

I have been bumped off fr om my confirmed flight out of Lahore (Pakistan) to Los Angeles (USA)
After 1 day delay and no apology or any compensation I was finally flown to LA via NY instead of direct flight from Abu Dhabi which I paid for. On arrivals both my bags were no wh ere to be found. Etihad ariways staff doesn't give a damn to the customers. Worse experience of my life. Ground staff is incompetent, unprofessional and corrupt. I had to pay almost $90 in bribe to the check in guy at counter to be able to get on flight. He won't issue a boarding pass and kept making me wait for over an hour. He claimed my bags were overweight and he had to shift some items from one bag to other to even out the weight. Best part is both my bags had locks on them and all this time I had the keys for both the locks and she claimed he has shifted items in my bags. I am 70 years old heart patient, wheel chair bound and they took advantage of me Shame on you Ethiad.

etihad guest no: [protected]
maricar d. artates

3/28/2018 mnl - auh
3/29/2018 auh - lhr
reference no: eirlao

4/10/2018 lhr - auh
4/11/2018 auh - mnl
reference no: ycjyye

On both set of flights I used my etihad guest number during check in, but to no avail, it is not yet credited to my account.

I understand if the latest set of flights back to manila is not credit but for the earlier sets of flights it should not be the case. Ive emailed them and they claim that the miles is already updated and credited to my account but neither my pal (which they claim where it is credited) nor my etihad membership is updated.

And they even ask me to ask pal a written letter that it is not credited, when I sent them the screenshots of both my pal and etihad transactions! It is absurd! They have their own system, that they could check but they wont! And yet they ask me to ask pal?

I was on Etihad flight EY 435 from Manila to Abu Dhabi (April 11, 2018) and flight EY 313 from Abu Dhabi to Jeddah (April 12, 2018). Supposed to be our flight from Manila was 7:10pm. But due to engine problem (that's what the captain said), our flight was delayed for more than an hour. So when we reached Abu Dhabi (supposedly there's a 2 hour stop-over), we had to run for the final call of boarding for our connecting flight going to Jeddah. There was another 30 mins delayed on our flight from Abu Dhabi to Jeddah. We reached our final destination at 4:20am (instead of 3:45am). While we were waiting for our luggages on the assigned carousel, a person from Etihad approached us and said that our luggages was also delayed. He took our contact numbers, addresses and a copy of our passports. He said that they will just deliver our luggages in our house at 10 am (April 12, 2018). I've decided to wait for it. I didn't sleep coz I was afraid that my luggage will come and no one will receive it. Around 11:30am, still no luggages. There was 3 calls from [protected] but each call rung only once, didn't give me a chance to answer any of that call. I've decided to call the Etihad hotline and gave me the contact number of the driver who will deliver my luggages. I've called the driver ([protected]) and he said that he will deliver my luggages after 2 hours. It was around 12nn that time and I was on my way to King Abdulaziz International Airport, hoping that I can personally pick-up my luggages. The driver told me to go to SGS office at Gate 1. I went there and looked for my luggages but I couldn't find it. I've called again the driver, he told me that he will just deliver my luggages after 2 hours. He even asked me to send my location thru whatsApp. I went back to my house and sent him a message in whatsApp with my location. But after 2, 3 and 4 hours, still nothing and nobody contacted me to inform what happened to my luggages. It's already 7:45pm as I was writing this and still, I don't have my luggages and no one from etihad airways even tried to contact me.

Myself and 8 members of my family 3 children included booked flights to Perth Australia leaving on 03/11/2018 returning 25/11/2018. I was in formed on 10/04/2018 these flights have now been cancelled. I rang Etihad customer services as advised in email and was offered either new flights or a full refund. The flight offered was totally unacceptable therefore I opted for a full refund. I was advised this would take 48 hours. I have today checked my credit card statement to see I have been refunded for one flight! Again I contacted Etihad who changed what was originally said to then be advised that each ticket is refunded individually, so this will now take up to 10 days. As a customer who has paid over £5000 to your company I find this totally ludicrous I have to receive my refund in this manner. We are family of 9 who has already paid for accommodation for our required dates and are now in a position we cannot book new flights until we receive our money back from your company. On checking flights to rebook they are currently £500 more than we have paid your company so already our expensive trip is costing more. These flights will continue to rise in price until we are in a position to book, a position you have put us in due to your refund procedure! How do we even know we will get flights booked for our required dates now? Are you as a company going to compensate passengers in our position who are now having to pay out even more money for flights through no fault of their own apart from booking with your company in the first place? Obviously I understand these things happen, however the alternative flight offered certainly wasn't very good customer service and to be told you'd get a full refund for it to be returned in this manner is totally unacceptable. When I booked these flights I paid the full amount. I'm sure as a company you would not find it to be acceptable for me to pay for each flight indiviually every day for 10 days! A reply would be gratefully received with regard to this matter as I am one very unhappy customer!

i have been informed that Eithiad have cancelled my return flight from Perth to AD due to route changes.
I am denied the option of full cancellation and now have to connect at Melbourne..using economy flight from Perth...when i have paid business class.It means leaving Perth earlier and taking longer to get home and big inconvenience.I am unable to even receive extra leg room seats.Disgraceful!.I will be expection some form of compensation as the airline have not fulfilled its agreement at payment.
Elizabeth Bryan ref ey487 21.10.18

I am absolutely APPALLED AND DISGUSTED with the customer service my parents received whilst checking in on their flight today. My parents were due to board flight EY16 today at 9.05. They arrived at the check in desk and were told their luggage was 2kg over their 40kg weight. They were then told to proceed to the back of the queue so they could remove some luggage which they then did, my parents removed extra luggage (more than 2kg) so there were no further delays. When they got to the front of queue they were told they were still 2kg over which is absolutely ridiculous as how could they still be 2kg over if they removed some luggage? It makes so sense. A manager was also present who did nothing to alleviate the situation which I find even more ridiculous as neither the check in assistant nor the manager used their common sense in this situation! My father did not have any hand luggage therefore the 2kg that was supposedly over could have been covered through that.
They then offered to pay money for extra baggage and were told cash cannot be accepted.
I cannot explain the distress this has caused my parents who are not regular fliers, this is the first time they have flown with etihad and will never do so again! We will also never recommend this airline to anybody as the level of service we received was absolutely ridiculous! My parents called me clearly distressed about the whole situation and felt they were victimised. I would like to know the name of the relations manager that was present at the etihad check in desk so that we can make a formal complaint to the airline as well.

Hi Team,

I traveled from USA (Dallas) to India (Bangalore) between 5th Feb (departure) and 7th Feb, 2018 (Arrival). I noticed a considerable damage in one of my baggages, after leaving the airport.

However, within the stipulated duration, I raised a complaint and the request number RQID:619414 was assigned to it. I have submitted photos of damaged baggage, the boarding pass bearing the luggage ID and ticket details. Inspite of followup and information that I have purchased a new baggage because of the extent of damage on the old one, no attempt is made to refund the amount.

This is the worst experience I have had with an international airlines. This was my first trip with Etihad and the first experience itself was horrible. I hope you will address this atleast now and get the necessary reimbursement soon.

With best wishes,
Karthik Mysore

I took 4 tikets for my family, wife and three kids to travel on 9th April with 4.20am departure ( Ticket Number ACBSTH). I got the first communication of reschedule to 7.05am once they reached at airport. Again I got another reschedule message for 9.32am. Can you ever think about the difficulties of a mother with 3 kids supposed to wait 8 hours in the airport? One slept and other is crying! As their father, you people provide me a sleepless night for believing world's number one airline. I requesting your kind update on this.

Aneesh Bhaskaran
[protected]
aneesh.[protected]@ae.uaeexchange.com

Good Morning Sir / Madam,
I, Deval Arvindkumar Shah commenced my journey from Ahmedabad International Airport this morning via Flight No EY 289.
I had 2 pieces of baggage weighing 23 kg together which was denied by check in staff by saying that my ticket says one baggage which was bit understandable &Zinda was convinced that I have to send one bag weighing 5 KG back home by help of one stranger on airport as my family had left airport by this time.
Further whilst weighing my carry on baggage which weighed only 6.5 Kg - staff had asked me to put my laptop bag on top and then refused to allow both as carry on and asked for additional INR 5000 to allow me both. My understanding is that laptop bag which weighed only around 3 Kg at airport should have not been weighed as that's not considered as carry on baggage.
I travelled from Adelaide and eventually from Melbourne in same situation without any drama.
Further whilst I enquirer at Etihad help desk near gate 32 / terminal 3 this morning I was told that they should have allowed me laptop bag on top of my carry on baggage.
I want you to acknowledge and confirm fact to avoid unnecessary hurdles for travellers. I have incurred heavy cost to return
My laptop bag back to my place via taxi courier this morning.
If I was just intentionally harassed then I would like Etihad airways to compensate me for my cost to return my laptop bag to Vadodara at my home. I would also like Etihad airways to organise my laptop to be couriered to my residential address in Australia ASAP.
It was very disappointing first experience flying with Etihad Airways for me and your valuable input and staff training can change scenario in future.
Please revert back to me re; outcome. I would also like to formally complaint about non welcoming behaviour from Etihad airways ground staff including manager whilst dealing with this scenario this morning.
If I would have been told by staff at Melbourne airport during my onwards trip then this incident could have been avoided. I would like my laptop bag returned to me to my residential address in Australia ASAP.
Deval Arvindkumar Shah
66 Kildonan Road Warradale South Australia
Australia 5046
Contact No: +61 [protected]
Email: [protected]@yahoo.co.in
Current location of Laptop:
Father: Arvindkumar Ratilal Shah
E 23 RadheShyam Duplex
Opp: Vadodara Airport
Besides Shyam Gokul Society, Harni Road
Vadodara Gujarat 390 022
Contact No: +91 [protected]
Your prompt response in this matter will be highly appreciated.

Kind Regards,
Deval Arvindkumar Shah