E*Trade Financial
Reviews and Complaints

5/30 - 6/6

For the past week and a half I’ve tried reaching someone who can help me with my account. I opened a bank/checking account online and have been unable to speak with anyone regarding the message I receive when logging in (see below and attached email):

Account Restriction

Due to a change in your account status, access to certain features in your account(s) may be temporarily limited until we are able to speak with you. Please contact 1-800-ETRADE-[protected]) anytime, seven days a week. From outside the U.S. call +[protected].

I have to say that this is by far the worst customer experience ever from E-Trade. How can you possible expect people to wait on the phone for over an hour every time they call? If you’re interested, take a look at the reddit.com feeds on how frustrated people are.

Unfortunately, because I’ve been unable to reach anyone - despite getting emails that say I need to reach out and call- I am asking that this account be closed.

Please work on making this a better customer experience. The very least you can do is offer an email or chat option on the website so people don’t feel like they’re funding an account belonging to an organization that can care less about their money.

I have an account with etrade. Because of a typo they put a restriction on my account. They asked me to upload a copy of my social security card so they could confirm my SS#. I did that over a week ago and all the keep saying is it will take 2-3 days for the "backroom" to get this changed. Seriously, I needed my money a week ago and they are holding it hostage. I have a savings account with them which they let me transfer from so I really don't understand it. Is there anything I can do to hurry this along? Do I need to take legal action?

When calling Customer Service, the shortest phone wait time I have encountered is 90 minutes with most calls telling me over 2 hours of wait time.

Also, I cannot locate the online chat app on the site, either.

My name is

Joseph T Maimona

521 W Bay St #10

Jacksonville, FL 32202

I had an ankle injury some time back and lost my P O Box (could not get out to pay for it) during that time, so I asked them to please only contact me at my residence (above) which I believe is on file as well or to email me.

Phone: [protected]

E*Trade account [protected]

I am over 82 years old and do not have access to a computer, so I have asked my neighbor to try and get me access to my account.

I do not have access to my old att.net email as I was using another person’s account with whom I am not in contact with anymore.

I now have a Gmail account: [protected]@gmail.com

I have asked them to send a regular letter (with or without a check [preferably with] for my account balance) to me at my address.

I have also written to Morgan Stanley which now owns E*Trade. No answer from them either,

WITH CUSTOMER SERVICE AS BAD AS IT IS, I WILL MOVE MY ACCOUNT TO ANOTHER BROKER. ALSO, ALL THE FLORIDA BRANCHES ARE CLOSED AND I CANNOT REACH THEM EITHER.

MY NEXT STEP IS TO FILE A FORMAL COMPLAINT WITH THE SEC

I have been reaching out to Etrade customer service for 6 weeks now - via email, secure messaging, paper mail and phone. Phone calls all involve long wait times, especially to beneficiary services where I consistently wait over 90 minutes to talk to a representative. On multiple occasions, I have been promised a callback or timely response - which never happened.

I have been trying to reconcile 3 issues, 2 of which are related to my husband’s passing in January.

The most time-sensitive issue for me is getting the assets in his Roth IRA account transferred into my Roth IRA. Both accounts are with ETrade, and I am listed as the 100% beneficiary on his account. I uploaded his death certificate with the transfer request (no one ever told me that they needed the original/certified certificate until I reached out to check on the transfer status). I immediately mailed them a certified certificate. Since then, nothing has happened. I have been perpetually told that the transfer is “in process”, but no one can give me a date when it will happen.

This has become time-sensitive for me - since I need those accounts combined for a pending mortgage application.

Estate-related requests at my other brokerage firm were all reconciled within 48 hours of my uploading a death certificate. I cannot understand why it is taking weeks to get this accomplished at ETrade.

*and I have also reached out to my local branch to see if they can assist. I have sent at least 3 emails and an appointment request - no response.

My husband passed away 4.5 years ago. I have tried repeatedly to get help in either closing or transferring his accounts/balances. I've sent his death certificate and I’ve been on hold for hours at a time (once for over two hours) with never getting a chance to speak to a live person in the right department. I was promised by one person that he would have them call me within two business days, but never got a call back. This is truly frustrating.

Greetings all. I created my E*Trade account back in January of this year and have had a terrible experience. Yesterday (February 9th), I tried to sign into my account and I was told that I needed to call customer service. So I did, and I was told that E*Trade no longer wants anything to do with me and would send me a letter.

January 20,2022, I contacted E*Trade to find out why my Reserve Cash Account had a $0.00 balance. Kimberly Alexander E*Trade's Customer Service representative said she would call back once receiving an answer from the Fraud department. Late in the day Kimberly Alexander called back and explained the funds were transferred to Charles Schwab. I asked how that was possible without my consent? She suggested I close that account number and create a new one while the Fraud department contacts Charles Schwab asking to return the money.

On January 22, 2022 I logged onto the E*Trade website and saw the transfer to Charles Schwab with an additional $75.00 transfer fee.

On January 23,2022 I called E*Trade Customer Service to find out when the money would be returned. I was advised the request was made and they're waiting to hear back from Schwab.

On January 27,2022 I called E*Trade and spoke to Christian Alexander asking him the question "Why do I have to wait for Schwab to return the money"? E*Trade cannot show that I authorized the transfer. I asked to speak to a Fraud Manager and was told by Christian that they're too busy.

I paid into e-trade stocks from my Capital One salary twice, a total of £312. I have since decided to leave Capital One and wanted to withdraw my funds from e-trade. After managing to register and link my UK HSBC bank account with great difficultly, the process and website itself is not user friendly and complex.
I withdrew my funds but there was only $280 dollars (around £200) where is the rest of my money? I then recieved an email saying they had deducted an extra $67 in tax.
I am in the UK and this doesn't apply to me, there is no UK phone number, no email address and online chat is never available for me to request this money back. Nor is their an option in the email or on my account to dispute the money, it's simply a money grabbing opportunity for e-trade and I wish I'd never used them. I'll be feeding this back to Capital One.
I want all my money returned asap.

Froze my account for no reason at all. I have waited on the phone now for over two hours. Still no representative. Also, live chat does not work, or is limited to a few random topics that do not apply to my situation. This is quickly becoming the single worst company that I have ever done business with. I also checked their twitter page, and the same complaint has been lodged, and obviously neglected, by a multitude of people. Next stop is BBB. Veru disappointed in this company after years of being very satisfied.

I spoke to Benjamen on 12/30/21 who said tax and retirement would call me, they never did, then he sent me a message telling me to call them so I was on hold over an hour to talk to Benjamen and another hour hold time to talk to tax/retirement team. I had to hang up, could not get through. I left 3 messages for Evan Meyer about this because he was handling this case and none of my calls were returned. You took away my option to invest in my Retirement account for 2021! And then had the nerve to charge me a $75 transfer fee for moving my account to another brokerage firm! I was left with no other choice due to lack of service from Etrade. This problem went on for over 5 weeks with many attempts to resolve. I would like my transfer fee of $75 refunded back to me. I will continue to pursue this matter until it is resolved.

Hello, I am Jacob High a former account holder with etrade. For some reason my erase account was shut down. I received papers in the mail stating that I had a security breech and that my accounts were closed. The problem is that I owned 16 shares of AMC Ent and had $399 in my savings account that I had been trying to transfer/withdrawal previous to the closing of my account. After this had happened I have been trying to recover the assets from my account to no avail. I am disappointed in the fact that no effort has been put forth to return my assets or to help me resolve this issue. I have called into etade twice since in an attempt to get this ball rolling but have had absolutely no luck. So 16 AMC stocks and $399 is what I expect to get from you guys in order to complete my accounts being closed by none other than you guys there at etrade.

E Trades and Customer Service

I am not going to make this brief because I have turned its over to an attorney who has informed me that E Trades is one of the most difficult businesses to deal with.

I spent 5 weeks at least 2 hours a day waiting on hold for a representative assigned to my account. I also left 14 messages to no avail. I finally sent out a blast and now am dealing with a corporate executive.
They are the worst company in regards to customer service that I have dealt with.
Please beware all that is online is true.
I have audio and visual proof of this nightmare.

My account was closed due to "suspicious activity" since about 2 weeks ago. The activity was me moving my savings over, which is natural when opening a new bank account. I have been unable to access any of my money in almost a week, which being a college student in Boston MA, is not a fun situation to be in. Every time I call for help, I cannot get any help besides being told that the problem will be solved in a few days. They are holding my money from me, and I have no access to any of my checking or savings account money

Etrade restricted my account without notifying me and are holding my money hostage, I can not do trades or withdraw my money. My rent is coming due and I need the funds.I have been out of work because of the pandemic and medical problems for 2 years. They say constantly it is a 2 hour minimum phone wait to reach them this is truly inexcusable in a time of high inflation.

My options Call expired and my total accrued amout was over 3400$.
I immediately withdrew 2300$ directly into my personal savings account.
Next Day my account showed a STAUS of INACTIVE?
I was told to callbthem to resolve an issue.
However, after calling ETRADE i was told thst that my 2300$ TRANSFER was deleted. NO ONE GAVE ME A STRAIGHT ANSWER AS WHY.
THEY KEPT MY MONEY THEN SHOWED MY ACCOUNT AS 800$. My original amount when account opened was over 3200$
So they kept 2300$ :-(. Finally i was asked why did I transfer that 2300$?
I said because it was AVAILABLE !
THEY STOLE MY MONEY.
I TRANSFER MY REMAINING 800$ and closed the account.
SHAMEFUL THIS ACTUALLY HAPPENED IN U.S.A. TODAY ! :-(

I've been trying to get a hold of someone at ETrade and the recording says a greater than two hour wait...seriously. I get all these letters from them, and I'm trying to retrieve my login info and get my money out of there

I have an account with Etrade for over 10 years but now I am unable to log in to my account or make any trades. I have called over and over with no reply for over a week now. I have filed a complaint with Fed Exchange comm, and next will be with Security Exchange. This never happened before, until after the merger with E*TRADE and Morgan Stanley have joined forces, combining their banking services.

For the last 3 days I have spent 6 hours holding to make a sell. I was cut off at 4:40 in Monday and no one answering the phone. Tuesday, I was one the phone for 2 hours when you said 90 minutes. I had to get off as I had some things I had to do
Today on the phone forever when I finally got someone I was cut off again What is the problem? Are you now doing Morgan Stanly online trades also? Something is really not as it was. I am loosing money on a stock that I tried to sell on Monday. You are responsible for me loosing money and that makes me angry. If I can not get through tomorrow, I will need you to replAce my losses but loosing money is not in my plan
Karen Carlton 304=235 4305

I had an e-trade account that I was just sitting on. I never really was active in it. I probably opened it over 15 years ago. The only way I would check on it was with their paper statements which were mailed to my home. I opened up one in June this year and noticed that it only had one penny in it. The statement which usually says $10, 000 now just said 1 cent.

Long story short, someone was able to log into my e-trade account in March and make two large calculated withdrawls and left me a penny!

I contacted E-trade and they said they would do an investigation and asked me for some selfies, signed affidavits and a police report. My conversation was with Robert Carter who assured me that the funds would be returned once the investigation was complete.

I completed all these tasks as requested and I just received a letter saying that the 'investigation was complete' and my e-trade account is now closed. My correspondence was with Robert Carter, who assured me this was not a big deal, but a formal investigation would need to be done for the funds to be replaced. He has been of little help in providing any assistance with the matter.

I just got off the phone with them and they basically said, "Too bad, so sad."

(if i take out 200 bucks from an ATM across town, the bank will often phone me. I can't believe they would let anyone just liquidate my account without my knowledge)

I expect better service from this organization.

On July 13, 2021 I made 2 stock purchases. I bought 30 share of a stock for my Personal Joint account and 20 shares of the same stock in my margin account (I had adequate cash available to purchase these shares in both of these accounts.)

The money was taken out of the accounts but I only received 29 shares added to my Personal Joint account (not 30) and no added shares (not 20) into my margin account. I checked my transaction records and the transactions are shown as completed and the cash in both accounts was reduced by the total amounts for the orders.

I have written Etrade two letters, so far, with hard copies of all of the documentation needed to explain my case. Neither letter has been answered by their customer service department.

A couple of days ago I notice that Etrade made incorrect changes in my portfolio concerning dates and purchase prices of other stocks that were in my portfolios. The changes were taken off later that day. Today, August 6th, I see that they have made further changes to the dates and prices of my earlier, stock purchases. There should be no reason to change the dates, or amounts of past purchases. I am getting highly suspicious of their activity in my account.

I'm now out the purchase price, plus the gains for the stock purchases that I mentioned above. I don't know where else to turn for help. I've made copies of the documents and am prepared to stand up to their questionable practices. I would also like to know if there is an open class action lawsuit that might fit with my case. Thanks